Higher Information Group
Higher Information Group is a privately held Pennsylvania-based business technology solutions provider founded in 1969, offering office equipment, managed IT, document management, security, and marketing services to mid-market and enterprise customers in Pennsylvania and New York across education, healthcare, government, legal, financial, and nonprofit sectors.
- Company typePrivate
- Founded1969
- HeadquartersHarrisburg, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Higher Information Group does
Higher Information Group (HIG) is a privately held business technology solutions provider founded in 1969 and headquartered in Harrisburg, Pennsylvania, with additional offices in Elmira and Wilkes-Barre. The company sells and services office technology (Toshiba, Canon, HP, and Duplo equipment), managed IT services with 24/7 monitoring and cybersecurity, document storage and digitization, and marketing services including WordPress web design, SEO, social media, and email campaigns. Its customer base spans education, healthcare, government, legal, financial, and nonprofit organizations across Pennsylvania and New York, with named clients including Cornell University, Dickinson College, County of Lancaster, Bucks County, and Central Pennsylvania Food Bank.
HIG's technology stack combines authorized dealer relationships with manufacturer-certified platforms (Toshiba ProMasters Elite, Canon, HP, Duplo, PaperCut, Datto Blue Partner) and third-party AI integrations, most notably the ZeroEyes AI-powered firearm detection system layered onto commercial security cameras. Managed services contracts and multi-year agreements generate recurring revenue across IT monitoring, document management, and security, supplemented by hardware sales and project-based professional services in document digitization and marketing. HIG has expanded its footprint in New York through two acquisitions in 2021 (Office Equipment Source and Twin Tier Imaging Systems) and broadened its service portfolio in 2024-2025 with a Technology Consulting and Advisory Division, the ZeroEyes partnership, Duplo and HP dealer agreements, and the Shop HIG online equipment platform.
The company is owned and led by President John G. Frisch, operates without disclosed outside funding or parent ownership, and pursues growth primarily through organic service expansion, regional dealer acquisitions, and new vendor partnerships rather than external capital. Its go-to-market is consultative field sales targeting mid-market and enterprise customers in PA and NY, supported by content marketing, a branded podcast ("Unfiltered IT"), and annual client events. Revenue is not publicly disclosed, and the firm remains a regional consolidator in office technology and managed IT services rather than a scaled national player.
Higher Information Group firmographics
Firmographics- Name
- Higher Information Group
- Legal name
- Higher Information Group
- Website
- https://higherinfogroup.com
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Higher Information Group is a privately held Pennsylvania-based business technology solutions provider founded in 1969, offering office equipment, managed IT, document management, security, and marketing services to mid-market and enterprise customers in Pennsylvania and New York across education, healthcare, government, legal, financial, and nonprofit sectors.
- Ownership category
- akta.pro rank
Where Higher Information Group is headquartered
LocationHeadquarters
- HQ city
- Harrisburg
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Higher Information Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services revenue from proactive IT monitoring, cybersecurity, and infrastructure management
- Hardware Sales: Sales of copiers, printers, production equipment, wide format printers, label printers, thermal printers, security cameras, and access control systems
- Document Solutions Services: Document storage, scanning, digitization, shredding, and records management services
- Marketing Services: Outsourced marketing, website design, content development, branding, SEO, and social media management
- Technology Advisory Consulting: Strategic technology consulting including vendor selection, implementation, and optimization services
- Finishing Equipment Sales: Duplo finishing equipment and related supplies
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom solutions based on customer requirements |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels11 records
Higher Information Group product offering
Product offeringCore offering
Higher Information Group sells and services integrated office technology, managed IT, security, and document management solutions to mid-market and enterprise customers across Pennsylvania and New York. Offerings include copiers, printers, production and finishing equipment, managed print services, 24/7 managed IT and cybersecurity, security cameras and access control (with ZeroEyes AI firearm detection), cloud and UCaaS/CCaaS solutions, document storage, scanning, and certified shredding, plus outsourced marketing, website design, SEO/SEM, and technology advisory consulting. HIG also resells Toshiba, Canon, HP, and Duplo equipment as an authorized dealer and bundles services through multi-year contracts.
Product overview
Higher Information Group (HIG) is a business technology solutions provider offering a comprehensive portfolio organized into four core areas: Office Solutions, Technology Solutions, Document Solutions, and Marketing Solutions. Their Office Solutions include copiers, printers, multifunction devices, production equipment, wide format printers, and managed print services powered by PaperCut. Technology Solutions encompasses managed IT services, security (including cameras, ZeroEyes AI firearm detection, and access control), cloud solutions, and technology consulting. Document Solutions provides storage, scanning, shredding, and compliance services including HIPAA-compliant options. Marketing Solutions offers website design (WordPress-based), email marketing, SEO/SEM, social media, video production, brand development, and fractional/outsourced marketing. The company operates as a value-added reseller for major brands including Toshiba (ProMasters Elite Dealer), Canon, HP, and Duplo, and has expanded through acquisitions of Twin Tier Imaging Systems and Office Equipment Source.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Proactive 24/7 IT management and cybersecurity services including network security monitoring, Patch Management as a Service (PMaaS), and infrastructure support for mid-market and enterprise business customers.
- Managed Print Services AI-assisted print environment optimization using PaperCut software to reduce print costs up to 50%, improve document security, eliminate waste, and create efficient printing environments for organizations.
- Document Storage Services Offsite secure document storage with climate-controlled facilities, indexed retrieval, chain of custody tracking, and HIPAA-compliant options for healthcare and regulated organizations.
- Document Scanning Solutions Document digitization services converting paper records, microfilm, and microfiche into searchable digital files in PDF/A format, including large format document scanning for organizations such as government agencies.
- Shred Services Certified document destruction including onsite and offsite paper shredding, hard drive destruction, and HIPAA-compliant medical record shredding for organizations with regulated records.
- Security Camera Systems Commercial NDAA-compliant security camera systems with cloud-based video surveillance, remote access, and video analytics capabilities for organizations requiring compliant surveillance deployments.
- Door Access Control Systems Keyless entry and access control solutions including credential management, professional installation, and integration with broader security systems for businesses.
- ZeroEyes AI Firearm Detection AI-powered gun detection solution integrated with existing security cameras, identifying visible firearms via computer vision, with human verification by trained analysts and alerts delivered to facility administrators and law enforcement within seconds of a verified threat.
- Cloud Solutions Cloud infrastructure services including cloud migration planning and execution, Disaster Recovery as a Service (DRaaS), cloud voice (UCaaS/CCaaS) platform evaluation and deployment, and Microsoft 365/Teams implementation.
- Technology Advisory and Consulting Services Vendor-agnostic strategic technology consulting covering cloud, UCaaS, CCaaS, colocation, connectivity, and security, including vendor selection, implementation planning, and solution optimization services for organizations.
- Outsourced Marketing Services End-to-end outsourced marketing services including content development, email marketing, brand and graphic design, social media management, SEO and SEM, video production, website design and hosting (WordPress), and fractional marketing team access, replacing in-house roles for businesses needing marketing expertise.
- Website Design and Hosting Custom WordPress website design, hosting, and accessibility services producing mobile-friendly, accessible, and SEO-optimized websites for small businesses, startups, and nonprofits.
- Cabling Solutions Structured network cabling infrastructure for new commercial construction and existing workspaces, including VoIP readiness assessments to support unified communications deployments.
- Office Equipment Sales Authorized dealer sales of copiers, printers, multifunction devices, production printing equipment, wide format printers, label printers, thermal printers, and Duplo finishing equipment from Toshiba, Canon, HP, and Duplo.
- Hardware Procurement and Asset Management (Shop HIG) Online procurement and lifecycle management platform (Shop HIG) for buying or leasing business equipment, including HP and Canon devices, with asset management across the equipment lifecycle.
Quantifiable outcome
- Cut print costs by up to 50% with Managed Print Services
- +1 more outcomes
Companies that use Higher Information Group
Customer profileNamed customers15 records
Segments7 records
Ideal customer profiles4 records
Higher Information Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability6 records
Feature6 records
Higher Information Group partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, major and flagship.
- Duplo USA CorporationcoreAuthorized dealer partnership for Duplo finishing equipment, including the DF-1300L folder and other print finishing solutions. HIG offers 7% discounts and up to 7 years financing on Duplo equipment.
- ZeroEyescorePartnership to integrate ZeroEyes AI-powered gun detection technology into HIG's security camera offerings. ZeroEyes transforms existing cameras into proactive safety tools by scanning billions of images daily and providing human-verified alerts to facility administrators and law enforcement within seconds of threat detection.
- Twin Tier Imaging Systems (TTIS)majorAcquisition of Twin Tier Imaging Systems, a technology company based in Elmira, NY, expanding HIG's presence in the Southern Tier and Finger Lakes regions of New York.
- Office Equipment Source (OES)majorAcquisition of Office Equipment Source, a family-owned technology company based in Elmira, New York, strengthening HIG's New York market presence.
- DattocoreAchieved Blue Partner status with Datto, recognizing commitment to delivering advanced technology and security solutions including backup and disaster recovery.
- Toshiba America Business SolutionsflagshipAuthorized ProMasters Elite Dealer for Toshiba copiers, printers, and multifunction devices. Hig has maintained Elite dealer status from 2021-2026, representing top-tier performance among Toshiba resellers in North and South America.
- CanoncoreAuthorized dealer for Canon production printing equipment including imagePRESS V1000 and V900 series digital presses, and wide format printers.
- HPcoreAuthorized dealer for HP large format printers and business equipment, expanding HIG's wide-format printing offerings.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Higher Information Group competitors and assessment
Company assessmentBroad incumbents
- Konica Minolta Business Solutions U.S.A. Konica Minolta is a global office equipment OEM with a strong U.S. dealer and managed services channel, directly comparable to HIG's Toshiba-driven Office Solutions and Managed Print business.
- Ricoh USA: Ricoh USA is a direct competitor in office equipment, managed print, and document services across the U.S., with a much larger national footprint and a broader managed services portfolio than HIG. Highly comparable on the copier/printer and managed-document side of HIG's business.
- Xerox: Xerox is a major U.S. incumbent in office printing, managed print services, and document management — directly overlapping with HIG's Office Solutions, Managed Print, and Document Solutions offerings. It competes both directly and indirectly through national dealer and direct channels.
- Canon U.S.A. Canon is both an HIG vendor partner (production and wide-format) and a competitor via its own direct and dealer channels for office and production printing equipment. Comparable on the hardware and document-management side.
- HP: HP is both an HIG vendor (large format) and a competitor through its direct sales of business printers, PCs, and managed print services. Overlaps with HIG on office equipment distribution and managed print.
Direct peers
- Sharp Electronics Corporation: Sharp sells copiers, MFPs, and managed print/document solutions through U.S. dealers and direct channels, directly comparable to HIG's Toshiba-led office equipment and managed print portfolio.
- Marco Technologies: Marco is a U.S. managed technology and office equipment provider with overlapping managed IT, managed print, document, and cloud services — one of the closest mid-market comparables to HIG's consolidated-vendor model.
- Gordon Flesch Company: Gordon Flesch is a regional Midwest office equipment and document management dealer that has expanded into managed IT — a close functional analogue to HIG in terms of dealer-to-managed-services evolution.
- Dex Imaging: Dex Imaging is a multi-state U.S. dealer of copiers, printers, and managed document services with growing managed IT offerings — directly comparable in product mix, go-to-market, and acquisition-led regional growth strategy.
Emerging players
- Connection (Connection Public Sector Solutions): Connection is a national IT and office technology VAR/MSP with strong public-sector and education presence — overlapping with HIG in the education, government, and managed-services segments where HIG competes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Higher Information Group social profiles
Digital presenceHigher Information Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Higher Information Group leadership team
Management profileNumber of profiles
Profiles1 record
Higher Information Group subsidiaries and ownership
Company hierarchySubsidiaries2 records
Higher Information Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Higher Information Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Higher Information Group
What does Higher Information Group do?
Higher Information Group sells and services integrated office technology, managed IT, security, and document management solutions to mid-market and enterprise customers across Pennsylvania and New York. Offerings include copiers, printers, production and finishing equipment, managed print services, 24/7 managed IT and cybersecurity, security cameras and access control (with ZeroEyes AI firearm detection), cloud and UCaaS/CCaaS solutions, document storage, scanning, and certified shredding, plus outsourced marketing, website design, SEO/SEM, and technology advisory consulting. HIG also resells Toshiba, Canon, HP, and Duplo equipment as an authorized dealer and bundles services through multi-year contracts.
Is Higher Information Group a public or private company?
Higher Information Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Higher Information Group founded?
Higher Information Group was founded in 1969. It employs 1 to 10 people.
Where is Higher Information Group based?
Higher Information Group is headquartered in Harrisburg, United States, in the North America region.
How does Higher Information Group make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are hardware Sales, document Solutions Services, marketing Services, technology Advisory Consulting and finishing Equipment Sales.
Who are Higher Information Group's main competitors?
Broad incumbents on record are Konica Minolta Business Solutions U.S.A., Ricoh USA, Xerox, Canon U.S.A. and HP. Direct peers are Sharp Electronics Corporation, Marco Technologies, Gordon Flesch Company and Dex Imaging. Connection (Connection Public Sector Solutions) is listed as an emerging player.
Does Higher Information Group have an API?
No public API is recorded for Higher Information Group.