Service by Medallion

What Service by Medallion does

Service by Medallion is a privately held commercial facility support services company founded in 1978 and headquartered in Mountain View, California. The company provides janitorial services, building maintenance, temporary staffing, post-construction cleanup, workspace repairs, consulting, and specialized cleaning technology to corporate campuses, government and defense facilities, life sciences and healthcare sites, educational institutions, data centers, and general commercial real estate customers across the United States. Its published customer base includes a notably high concentration of tier-1 technology and life sciences logos (Meta, Apple, Google, Microsoft, Oracle, LinkedIn, Snowflake, Johnson & Johnson, Roche, Stanford, among roughly 50 named enterprise accounts).

The company's service delivery is supported by a proprietary technology platform called the Zen Dashboard, which provides real-time operational visibility, centralized invoicing, compliance tracking, and analytics across client accounts. Complementary technology offerings include FDA-cleared commercial air purification (UV-C, HEPA, carbon filtration), electrostatic fogging systems, long-lasting antimicrobial coatings, AI and sensor-enabled waste analytics, and a service validation suite used by field staff. The company holds multiple industry certifications — CIMS-GB with Green Business Honors, IICRC Certified Firm, TRUE Zero Waste, EcoVadis Silver Medal (top 12%) — that qualify it for cGMP, FDA-regulated, cleanroom, and government/defense work.

Service by Medallion generates revenue primarily through recurring monthly service contracts (janitorial, maintenance, supplies, staffing) priced on a custom quote basis, supplemented by project-based consulting and construction cleanup billed on time-and-materials or milestone terms with Net 30 payment. GTM is direct enterprise sales supported by a website contact funnel and a 1-800 sales line, with a client portal (M365Connect) for existing accounts. Operations are organized across four full-service Bay Area offices (Mountain View HQ, San Francisco, San Jose, East Bay) and a Sacramento regional office opened in January 2025.

Name

Service by Medallion

Legal name

Service by Medallion, LLC

Website

https://servicebymedallion.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

Service by Medallion is a privately held California-based facility support services company founded in 1978 that delivers commercial janitorial, maintenance, temporary staffing, and cleaning technology services to enterprise corporate campuses, life sciences, and government clients nationwide.

Ownership category

akta.pro rank

Product category

Commercial Janitorial and Facility Maintenance Services

NAICS

Janitorial Services (561720), Facilities Support Services (5612)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Management Services (8741)

akta.pro primary industry

Commercial Office & Corporate Janitorial (IMAIADAA)

akta.pro secondary industries

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH), Helpdesk & Service Request Coordination (FM Call Handling/Dispatch) (BPABAEAI)

Keywords

• Commercial janitorial services
• Facility maintenance services
• Corporate campus cleaning
• Cleanroom and cGMP cleaning
• Temporary facility staffing

Headquarters

HQ city

Mountain View

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Facility Maintenance Services: Core recurring revenue from janitorial services, commercial cleaning, and ongoing facility maintenance for corporate campuses and commercial properties. Services include floor care, carpet care, window cleaning, sanitization, controlled environments, cleanrooms, data centers, and emergency response.
2. Professional Services and Consulting: Project-based revenue from consulting, project management, construction cleanup, building repairs, temp staffing, and specialized services. Billed on time and materials basis or per project milestones with Net 30 payment terms.
3. Janitorial and Maintenance Supplies: Revenue from sale of cleaning supplies, maintenance equipment, plumbing supplies, lighting/electrical supplies, building grounds supplies, materials handling equipment, safety/security items, and PPE.
4. Specialized Technology Services: Additional services including COVID-19 cleaning, air purification systems, electrostatic fogging, antimicrobial coatings, and waste analytics that can be bundled with core services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Service by Medallion provides commercial janitorial and building maintenance services to corporate campuses, government/defense, life sciences, data centers, and education facilities nationwide. Its portfolio spans janitorial cleaning and sanitization, janitorial and maintenance supplies, facility services and temporary staffing, post-construction cleanup, workspace repairs and maintenance, COVID-19/infectious disease cleaning, cleaning technology (air purification, electrostatic fogging, antimicrobial coatings, AI/sensor waste analytics), and consulting/project management including LEED and WELL support. Services are delivered via recurring contracted engagements and supported by the proprietary Zen Dashboard operational platform.

Product overview

Service by Medallion operates as a multi-service facilities support platform offering eleven distinct service lines organized around commercial cleaning, maintenance, staffing, and sustainability. The core offerings include Janitorial Services & Cleaning Technology (floor care, carpet care, controlled environments, cleanrooms, data centers), Janitorial & Maintenance Supplies, Facility Services & Temporary Staffing (culinary, parking, event staffing, receptionists, movers, handyman), Consulting & Project Management (waste management, green cleaning, LEED/WELL compliance), Construction & Clean Up Division, Workspace Repairs & Maintenance, COVID-19 Cleaning, and Cleaning Technology (air purification, electrostatic fogging, AI-powered sensors). These are supported by the Zen Dashboard analytics platform and LEED Consulting add-on module. The portfolio is unified by shared technology infrastructure (Zen Dashboard), sustainability focus (EcoVadis, CIMS-GB, green cleaning), and cross-selling across janitorial, maintenance, and staffing services.

Differentiator

Problem solved

Functional benefit

Products and services

• Janitorial Services & Cleaning Technology Core janitorial and commercial cleaning services covering floor care, carpet care, window cleaning, sanitization, controlled environments, cleanrooms, cGMP, FDA regulated environments, ESD lab cleaning, data centers, and emergency response for enterprise and institutional facilities.
• Janitorial & Maintenance Supplies Sale and supply of cleaning and janitorial products, maintenance and repair supplies, lighting and electrical supplies, plumbing supplies, building grounds maintenance products, materials handling items, safety and security equipment, and personal protective equipment for commercial facilities.
• Facility Services & Temporary Staffing Temporary staffing solutions for culinary, parking attendants, bathroom attendants, janitorial support, event setup and breakdown, receptionists, movers, handyman support, office supply replenishment, and mailroom staffing for corporate campuses and commercial facilities.
• Construction & Clean Up Division Post-construction cleaning services including construction clean-up, removal of construction residue, concrete polishing, and floor finishing for commercial spaces.
• Workspace Repairs & Maintenance Commercial building repair and maintenance services including construction, moves/adds/changes (MAC), handyman services, on-demand facility technicians, light plumbing, light electrical, flooring, painting, and locksmith.
• COVID-19 Cleaning COVID-19 response cleaning, workplace decontamination task force, physical distancing reconfiguration, and infectious disease prevention services for commercial facilities.
• Cleaning Technology Services Commercial cleaning technologies including air purification with UV-C/HEPA/carbon filtration, electrostatic fogging, long-lasting antimicrobial coating (up to 90 days), sanitization, decontamination, and AI-powered waste sorting and sensor technologies.
• OPTIHEALTH Health-focused cleaning and sanitization program for commercial facilities.
• Consulting & Project Management Consulting and project management for waste management and zero waste initiatives, green cleaning, LEED and WELL building certification compliance, plumbing retrofits, and energy retrofits.
• LEED Consulting LEED certification consulting services including documentation, project management, implementation, and assistance with the LEED registration process.
• Zen Dashboard Proprietary real-time operational visibility platform providing centralized maintenance data, live monitoring of safety inspections and tickets, quality assurance and compliance tracking, financial control through centralized invoicing and billing, and analytics for efficiency optimization across customer facilities.

Quantifiable outcome

• 20% average increase in client property Diversion Rates through waste management programs
• +3 more outcomes

Named customers51 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered minor.

• CREW NetworkminorOthersIndustry association membership - Commercial Real Estate Women Network for commercial real estate industry networking and professional development.
• ActerraminorOthersPalo Alto-based environmental nonprofit that brings people together to create local solutions for a healthy planet. Service by Medallion supports through Medallion Cares program.
• BOMA InternationalminorOthersBuilding Owners and Managers Association International - industry association for commercial real estate professionals.
• Association of Commercial Real Estate (ACRE)minorOthersIndustry association for commercial real estate professionals.
• CORENETminorOthersCorporate Real Estate Network - industry association for corporate real estate professionals.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ABM Industries: One of the largest U.S. facility services companies, providing commercial janitorial, parking, and integrated facility services to corporate campuses nationwide — the closest direct competitor to Service by Medallion's core offering at significantly larger scale.
• Sodexo: Global facility services and food services provider with a strong U.S. presence in corporate campus janitorial, maintenance, and integrated FM — overlapping service lines and customer segments with Service by Medallion.
• Aramark: U.S. facility services and food provider serving corporate, healthcare, education, and industrial clients; competes in janitorial, facilities, and uniform services at enterprise scale.
• Vanguard Cleaning Systems: Commercial cleaning franchise network serving offices, medical, and educational facilities across the U.S. — overlapping commercial janitorial services though operating through a franchise model rather than direct corporate delivery.
• Jani-King: One of the largest commercial cleaning franchise systems in North America, providing janitorial services to offices, healthcare, and industrial facilities — direct overlap in commercial janitorial services.
• ServiceMaster Clean: National commercial cleaning and janitorial franchise brand offering recurring office cleaning, carpet care, and disinfection services — comparable service portfolio and customer base to Service by Medallion.

Broad incumbents

• ISS A/S: Global facility services integrator offering cleaning, workplace, and technical services to large enterprises. Competes for the same multi-site corporate campus contracts as Service by Medallion but at global scale and broader service breadth.
• Cushman & Wakefield: Global commercial real estate services firm whose facility services division competes for integrated FM and janitorial contracts at enterprise campuses, leveraging national and global scale.
• CBRE Group: World's largest commercial real estate services company with a Workplace Experience / Facility Services practice that bundles janitorial and maintenance for enterprise occupiers — competing head-to-head for the same accounts as Service by Medallion.
• JLL (Jones Lang LaSalle): Global real estate and investment management firm with integrated facilities management services, including janitorial and maintenance for large corporate occupiers — directly comparable customer profile and service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/medallionsbm

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service by Medallion