What Volteo Digital does

Volteo Digital is a private ServiceNow Elite Partner founded in 2013 that delivers end-to-end digital transformation services for Forbes Global 2000 enterprises, with deep specialization across the ServiceNow Now Platform modules — Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Field Service Management (FSM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Robotic Process Automation (RPA), and Edge to Service/IoT integrations. The firm operates the largest pure-play ServiceNow Center of Excellence in Guadalajara, Mexico, and is the only Official Talent Placement Partner in the ServiceNow partner ecosystem worldwide, supporting a NextGen training pipeline that addresses the structural ServiceNow talent shortage.

The company's revenue model is a blend of professional services (implementation, consulting, training, custom app development on the ServiceNow Store) and recurring or quasi-recurring services, including NOW Assist (subscription-based managed platform administration and upgrades) and Talent as a Service (nearshore contract-to-hire staffing at a fixed monthly fee per consultant). Distribution combines direct enterprise field sales with channel leverage through the ServiceNow Elite partner ecosystem and regional sales/delivery hubs in North America (Santa Clara), Latin America (Guadalajara, Mexico City, Costa Rica), EMEA (Madrid), and Asia-Pacific (Hyderabad). Named customers include Netflix, Mazda, Verra Mobility, Station Casinos, First American, City of Las Vegas, Jack in the Box, Keller ISD, VOX Networks, and Banco de Costa Rica.

In January 2025, CoreX — a NewSpring Holdings platform company — announced a definitive agreement to acquire Volteo Digital, adding 100+ ServiceNow consultants, a Latin American Center of Excellence, and EMEA delivery capacity to CoreX's global ServiceNow consultancy. Volteo maintains a Top 5 worldwide customer satisfaction rating (4.93/5), was named to the Inc. 5000 in 2022, and is recognized by Gartner as a Preferred ServiceNow Consulting and Implementation Partner.

Name

Volteo Digital

Legal name

Volteo Digital

Website

https://volteodigital.com

Company type

Private

Founded year

2013

Operating status

Acquired

Headcount range

101–250 employees

Short description

Volteo Digital is a ServiceNow Elite Partner founded in 2013 that delivers implementation, managed services, and nearshore talent solutions for Forbes Global 2000 enterprises across North America, Latin America, EMEA, and Asia-Pacific, now part of CoreX.

Ownership category

akta.pro rank

Product category

ServiceNow Implementation and Consulting

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)

akta.pro secondary industries

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)

Keywords

• ServiceNow implementation services
• Digital transformation consulting
• IT service management
• Managed services platform
• Nearshore technology staffing

Headquarters

HQ city

Chandler

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. ServiceNow Implementation Services: Professional services for implementing ServiceNow workflows including CSM, ITSM, ITOM, FSM, ITAM, SPM implementations. Full delivery model service improving business value through stability and scalability.
2. NOW Assist Managed Services: Subscription-based managed service offering platform administration, enhancements, and upgrades. Predictable monthly rate for predetermined hours of service.
3. Talent as a Service: Nearshore staffing model providing ServiceNow certified talent on contract-to-hire basis. Fixed monthly fee pricing covering total consultant cost.
4. ServiceNow Training: Authorized ServiceNow Training Partner delivering industry-standard education programs. One of top 10 partners worldwide for class delivery.
5. Custom App Development: Custom application development services on ServiceNow Platform solving complex business issues

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Volteo Digital is a ServiceNow Elite Partner that sells ServiceNow implementation, consulting, and managed services to enterprise customers. Its offering spans core ServiceNow modules (CSM, ITSM, ITOM, SPM, ITAM, FSM, RPA, Edge to Service IoT) plus supporting services including NOW Assist managed services, NOW Adopt user-adoption programs, a Center of Excellence with a NextGen talent program, custom app development, and Nearshore Talent as a Service staffing.

Product overview

Volteo Digital is a ServiceNow Elite Partner offering a comprehensive portfolio of ServiceNow implementation and consulting services. The company's offerings are organized around ServiceNow product expertise (CSM, ITSM, ITOM, SPM, ITAM, FSM, RPA, Edge to Service/IoT) and supporting services (Implementation, Managed Services: Now Assist, Now Adopt, Center of Excellence, Training, Integration, Custom App Development, and Nearshore Talent as a Service). As a Services, Sales, Technology, and Training Elite partner, Volteo delivers end-to-end ServiceNow solutions including digital transformation roadmap workshops, custom application development, and nearshore talent services through its Center of Excellence in Guadalajara, Mexico.

Differentiator

Problem solved

Functional benefit

Brands

• NOW Assist: A subscription-based, fully managed service solution for ServiceNow platform administration, maintenance and enhancements.
• NOW Adopt
• Center of Excellence
• NextGen Program
• Talent as a Service

Products and services

• Customer Service Management (CSM) Implementation ServiceNow CSM implementation service for enterprise customers that brings front, middle, and back offices together, proactively addresses customer issues, and enables self-service through automation. Target buyers are large enterprises seeking to transform customer-facing operations.
• IT Service Management (ITSM) Implementation Modern, cloud-based IT service management solution delivered as an implementation service to consolidate legacy ITSM tools onto the ServiceNow Now Platform with automated workflows.
• IT Operations Management (ITOM) Implementation ServiceNow ITOM implementation service that improves IT maturity from reactive to intelligent, proactive self-healing operations using AIOps and machine learning.
• Strategic Portfolio Management (SPM) Implementation Strategic Portfolio Management implementation service (formerly ITBM) that aligns work to business outcomes, empowering organizations to drive strategic outcomes by continually aligning strategy with day-to-day work.
• IT Asset Management (ITAM) Implementation ServiceNow ITAM implementation service that ensures organizational hardware and software assets are accounted for, deployed, maintained, upgraded, and disposed of effectively.
• Field Service Management (FSM) Implementation ServiceNow FSM implementation service that helps manage location-based work efficiently and safely, integrating with CSM/ITSM or operating standalone, with predictive maintenance capabilities.
• Robotic Process Automation (RPA) Implementation ServiceNow Automation Engine / RPA implementation that connects to any system and automates routine UI-centric work, combining Integration Hub with RPA capabilities.
• Edge to Service (IoT) Solution Edge to Service solution jointly developed with Intel and ServiceNow that manages the lifecycle of IoT devices and edge applications, using AI/ML and Visual Computing to analyze data at the edge and integrate it with ServiceNow workflows.
• ServiceNow Custom Apps Custom applications developed by Volteo Digital on the ServiceNow platform and available on the ServiceNow Store, including HealthCare (Clinical Care Management) and IP Nexus (IP address administration).
• NOW Assist Managed Services Subscription-based fully managed service for ServiceNow platform administration, maintenance, enhancements, and upgrades, providing access to certified talent for development and maintenance on a predictable monthly rate.
• NOW Adopt User Adoption Service Strategic engagement and communications program that helps organizations improve user adoption of the ServiceNow Now Platform and minimize resistance to change across the workforce.
• ServiceNow Center of Excellence ServiceNow Education and Global Community Hub that fosters ServiceNow careers and enables customer success through business transformation, including the NextGen talent program and an Innovation Lab.
• ServiceNow Nearshore Talent as a Service Staffing service providing nearshore ServiceNow certified technical consulting talent on a contract-to-hire basis, addressing the ServiceNow skill gap with certified consultants at a fixed monthly fee per consultant.
• Custom App Development Service offering to build custom applications on the ServiceNow Platform to solve complex business issues, helping organizations expand beyond IT to citizen developers.
• ServiceNow Training Authorized ServiceNow Training Partner delivering industry-standard ServiceNow education programs; one of the top 10 partners worldwide for class delivery.

Quantifiable outcome

• 85% of cases resolved before they ever go into service injury
• +10 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• CoreXcoreStrategic or Co-development Partner · 29 January 2025CoreX, a next-generation ServiceNow consultancy and NewSpring Holdings platform company, has entered into a definitive agreement to acquire Volteo Digital. The acquisition will bolster CoreX's team, adding over 100 talented ServiceNow consultants and significantly enhance its presence in Latin America and EMEA, including a Center of Excellence in Guadalajara, Mexico.
• IntelflagshipTechnology or IntegrationEdge to Service is an Intel, ServiceNow, and Volteo partnership committed to realizing tomorrow's digital transformations with today's tools. Intel provides the platforms capturing all the data. Volteo Edge puts the intelligence at the edge, generating insights and events that integrate with ServiceNow workflows.
• ServiceNowflagshipImplementation/ SI/ Consulting PartnerServiceNow Elite Partner providing implementation, consulting, training, and talent placement services. One of 10 US-based Services, Sales, Tech, and Training Elite partners. Also holds Authorized Training Partner and Official Talent Placement Partner designations.
• GartnerminorOthersRecognized as Preferred ServiceNow Consulting and Implementation Partner by Gartner, a leading IT research and advisory firm.
• California School Boards Association (CSBA)minorStrategic or Co-development PartnerVolteo Digital is a California School Boards Association Silver Affiliate to help K-12 School Districts provide customer-like services experiences to students, teachers, faculty, parents, and the community.

Scale indicators9 records

Recent moves8 records

Expansion highlights7 records

Broad incumbents

• Cognizant: Global IT services firm that acquired Thirdera (a leading ServiceNow pure-play) in 2022, giving it a substantial ServiceNow implementation capability. Competes across enterprise ServiceNow deals with the scale of a global SI.
• Accenture: Global systems integrator with a large ServiceNow practice that bundles Now Platform deployments with broader cloud and transformation programs. Competes for marquee enterprise deals where Volteo cannot match delivery scale.
• Infosys: Global IT services and consulting firm with an established ServiceNow practice serving large enterprise customers. Competes for global ServiceNow transformation work with broader delivery footprint and offshore scale.
• Deloitte: Big Four firm with a sizable ServiceNow consulting practice and recognized as a ServiceNow Global Elite Partner. Competes at the high end of enterprise transformations where advisory and multi-platform integration are required.

Direct peers

• Crossfuze: Pure-play ServiceNow implementation partner with similar Elite-tier positioning, focused on enterprise ServiceNow deployments and managed services. Direct competitor for mid-market and large enterprise ServiceNow projects.
• Slalom: Major ServiceNow Elite partner with a similarly positioned enterprise-focused consulting practice targeting large digital transformation engagements. Comparable in mid-size, partner-led model and Now Platform expertise.
• Cask NX: ServiceNow-focused consulting and implementation specialist with comparable size and Elite partner credentials. Competes for enterprise ServiceNow transformation deals in similar verticals.
• NewRocket: ServiceNow pure-play Elite partner specializing in employee experience, customer service, and industry workflow implementations. Closely comparable in size, scope, and pure-ServiceNow positioning.
• GlideFast Consulting: ServiceNow Elite partner providing implementation, managed services, and training with comparable enterprise customer focus. Competes for similar ServiceNow consulting and integration work.
• CoreX: NewSpring Holdings-backed ServiceNow pure-play consultancy that acquired Volteo Digital in January 2025. Operates the same ServiceNow Elite implementation model and now includes Volteo's consultants and Guadalajara Center of Excellence in its delivery network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/volteodigital
• Xx.com/volteodigital

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volteo Digital