Owls Head

What Owls Head does

Owls Head (legal entity: Owls Head Digital, Inc.) is a privately held, US-incorporated professional services firm headquartered in Miami, Florida, with co-founder presence in Wellington (FL), Dorset (VT), and Greater Sydney. The firm's core offering is Salesforce ecosystem implementation and digital-transformation consulting concentrated in telecommunications, communications, and media, with a secondary advisory push into Health & Life Sciences. Core products and services include Salesforce Communications Cloud implementation, Salesforce Industries (formerly Vlocity) deployment, and Salesforce OmniStudio implementation (OmniScripts, FlexCards, Integration Procedures), complemented by AI-powered customer experience solutions built on Salesforce Data Cloud, Agentforce, OpenAI/ChatGPT, RAG architectures, and custom chatbots such as a Salesforce-aware ChatBot with SQL-to-SOQL translation and a Slack Translation Bot. Additional offerings include cloud migration and BSS modernization, product rationalization consulting, and digital-transformation advisory services.

The firm is led by co-founders Renato Reis (CEO, formerly Salesforce VP of Solution Engineering for Comm/Media/Tech across EMEA and LATAM), Erik Nilsson (COO, enterprise B2B SaaS product executive), and Bernadette Pasco (Chief Architect, with large-scale Salesforce transformation delivery across ANZ, USA, LATAM, and APAC). Kevin Riley, formerly SVP/GM Health & Government at Vlocity and later Chief Customer Officer at Salesforce, sits as an advisor to the board. The company is a core-tier partner of Salesforce, with CEO Renato Reis on the Salesforce Partners Communications Advisory Board.

Owls Head's business model is exclusively professional services revenue: Salesforce implementation, integration, and advisory engagements sold through enterprise field sales, consultative direct outreach ([email protected], +1 561-840-5257), and pipeline generated via active participation in Dreamforce (2023, 2024, 2025). The company does not disclose pricing, has no disclosed funding, and operates with 11–50 employees. Geographic markets served include the United States, with stated capability for global delivery across ANZ, USA, LATAM, and APAC. There are no API, SDK, or productized software offerings; the AI capabilities described are reference architectures and client-facing implementations rather than commercial products.

Name

Owls Head

Legal name

Owls Head Digital, Inc.

Website

https://owlshead.io

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Owls Head (Owls Head Digital, Inc.) is a privately held US-based Salesforce implementation and digital-transformation consultancy serving telecommunications, communications, and media companies with Communications Cloud, Salesforce Industries, and OmniStudio services, plus AI-powered customer experience solutions.

Ownership category

akta.pro rank

Product category

IT Consulting Services

NAICS

Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• Salesforce implementation services
• Telecom digital transformation
• OmniStudio implementation
• Cloud migration consulting
• Salesforce partner consulting

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Salesforce Implementation Services: Professional services revenue from implementing Salesforce Communications Cloud, Salesforce Industries, and OmniStudio solutions for telecom operators. Services include digital transformation consulting, legacy system integration, cloud migration, and AI implementation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Owls Head is a Salesforce-focused digital transformation consulting firm that delivers implementation, integration, and advisory services for telecommunications, communications, and media companies. Its work centers on deploying Salesforce Communications Cloud, Salesforce Industries (formerly Vlocity), and OmniStudio, alongside AI-enabled solutions built on Data Cloud, generative AI, and chatbots to modernize legacy BSS/OSS systems and enable 5G and Agentic Enterprise readiness.

Product overview

Owls Head is a Salesforce digital transformation partner specializing in telecommunications, communications, and media industries. The company offers a portfolio of implementation and consulting services built around the Salesforce ecosystem. The core offering consists of Salesforce Communications Cloud implementation, Salesforce Industries deployment, and OmniStudio implementation services. These are complemented by AI-powered customer experience solutions using Data Cloud and generative AI, product rationalization consulting, cloud migration and BSS modernization services, and digital transformation advisory. The company positions itself as helping telecom leaders 'build smart, scale fast, and stay AI ready,' with an emphasis on Agentic Enterprise readiness and AI implementation.

Differentiator

Problem solved

Functional benefit

Products and services

• Salesforce Communications Cloud Implementation Services

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• EchoHerminorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025 panel discussion on women in leadership. EchoHer empowers women and non-binary founders and funders by increasing their representation in entrepreneurship.
• Silicon Valley Bank (First Citizens Bank)minorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025. SVB is the bank of innovative companies and investors.
• Terragena VineyardsminorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025. Terragena crafts exceptional wines with commitment to sustainability, honesty, and innovation.
• Stratus CartaminorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025. Elite Salesforce experts delivering high-performance digital transformation across Communications, Media, Energy, and Revenue Cloud.
• Everymind AI/RminorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025. Everymind crafts Salesforce solutions that revolutionize experiences for businesses in multiple industries.
• EnxoominorGTM or Marketing Partner · 18 September 2025Event co-host for Dreamforce 2025. Enxoo has made Salesforce easy and ensured quick, successful digital transformation since 2011.
• SalesforcecoreStrategic or Co-development Partner · 22 April 2025Owls Head is a Salesforce partner with CEO Renato Reis selected for the Salesforce Partners Communications Advisory Board. The company specializes in Salesforce Communications Cloud, Salesforce Industries, and OmniStudio implementations.
• Kevin Riley (Individual Advisor)coreOthers · 1 September 2024Kevin Riley joins as advisor to the board. Previously Senior Vice President and General Manager, Health & Government at Vlocity, later GM of Health & Life Sciences at Salesforce, and Chief Customer Officer. Brings expertise in healthcare technology and Salesforce platform products.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Coastal Cloud: US-based Salesforce consulting firm specialized in Sales Cloud, Service Cloud, and Industries implementations for telecom and other verticals. Comparable niche Salesforce partner of similar size competing for similar consulting engagements.
• Enxoo: Salesforce-focused consultancy emphasizing 'easy and quick digital transformation' since 2011, with strong telecom and communications-industry practice. Co-host with Owls Head at Dreamforce 2025 and a comparable Salesforce Industries and Communications Cloud implementation partner for carriers.
• Silverline: Salesforce-exclusive consultancy (now part of Globant) delivering Financial Services Cloud, Health Cloud, and Communications Cloud implementations. Overlaps with Owls Head on industry-cloud implementations for telecom and adjacent regulated verticals.
• Simplus (Infosys): Salesforce Platinum consulting partner (acquired by Infosys) with dedicated telecom, media, and communications-industry practice. Competes directly with Owls Head for Salesforce Communications Cloud and Industries implementation deals.
• Stratus Carta: Salesforce consulting partner delivering high-performance digital transformation across Communications, Media, Energy, and Revenue Cloud. Listed as a Owls Head Dreamforce 2025 co-host, it competes directly in the same telecom-vertical Salesforce implementation niche.
• Everymind: Salesforce solutions firm building customer-experience platforms across multiple industries. Co-hosted Dreamforce 2025 with Owls Head and competes in adjacent Salesforce implementation, AI, and customer-experience consulting work.

Broad incumbents

• Accenture: Global systems integrator with extensive Salesforce Industries and Communications Cloud delivery capability, serving telecom carriers and communications providers worldwide. Owls Head competes for similar transformation mandates but at far smaller scale and footprint.
• Persistent Systems: Global digital engineering and Salesforce implementation partner with telecom, communications, and BSS modernization capabilities. Competes with Owls Head on Salesforce Industries deployments for carriers at generally larger scale.
• Slalom: Large global consulting firm with a sizable Salesforce practice delivering communications, media, and technology transformations. Competes with Owls Head for enterprise-level Salesforce Communications Cloud and Industries engagements but covers a far broader portfolio.
• Deloitte Digital: Big Four advisory practice operating one of the largest Salesforce delivery organizations globally, including dedicated telecom and media transformation teams. Directly overlaps with Owls Head's Communications Cloud and Industries offerings, particularly at Tier-1 carrier accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Owls Head