Dima

What Dima does

Dima Ltda. (DIMA) is a privately held Bolivian IT integrator and solutions provider founded in 1981, headquartered in Santa Cruz with additional offices in La Paz and Cochabamba, and an international footprint spanning Peru, Paraguay, and the United States (DIMA USA). The company operates as a multi-line channel partner for the world's leading enterprise technology vendors — including HPE (Platinum Partner), Cisco (Premier), Microsoft (Partner of the Year 2017 Bolivia), Oracle (Silver), Aruba (Gold), Fortinet, and Ricoh — and translates those relationships into enterprise IT deployments across cybersecurity, communications, IT infrastructure, Microsoft licensing, printing, business solutions (Dynamics ERP/CRM, BI, electronic invoicing), custom software development (Software Factory, established 2017), and managed services. The company holds ISO 9001 quality certification and employs 70+ certified engineers (per 2019 disclosure).

The business model combines hardware and software resale, licensing administration, project-based professional services, recurring managed services (24/7 monitoring, security management, cloud infrastructure, IT outsourcing), and custom software development. Revenue is generated primarily through direct enterprise sales teams across its three Bolivian cities supplemented by vendor channel co-sell motions; pricing is not publicly disclosed and contracts are typically structured as multi-year enterprise engagements.

DIMA's strategic positioning is that of a top-tier Bolivian enterprise IT generalist — neither a specialist in any single vertical nor a hyperscaler-tier regional player. Its competitive differentiation rests on the breadth and depth of its vendor certifications, four decades of local relationships, and integrated service capability spanning infrastructure through to custom development. It has no disclosed external funding, parent company, or M&A activity, and remains founder/owner-managed under President Mario Kempff Suárez.

Name

Dima

Legal name

Dima Ltda.

Website

https://dima.com.bo

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Dima Ltda. is a Bolivian IT integrator founded in 1981, offering enterprise and mid-market clients in Bolivia, Peru, Paraguay, and the US cybersecurity, infrastructure, Microsoft licensing, managed services, and custom software through partnerships with Microsoft, HPE, Cisco, Oracle, and Fortinet.

Ownership category

akta.pro rank

Product category

IT Services Integration

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• IT integration services
• Cybersecurity solutions
• Microsoft licensing
• Managed IT services
• Enterprise software development

Headquarters

HQ city

Andrés

HQ country

Bolivia

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. IT Products and Hardware Sales: Sale of computers, servers, networking equipment, peripherals, and printers from vendor partners including HPE, Cisco, Ricoh, and Aruba.
2. Professional Services and Consulting: Technical consulting, implementation services, and project-based professional services for technology deployments.
3. Managed IT Services: Ongoing managed services including 24/7 technical support, network monitoring, security management, cloud infrastructure management, and IT outsourcing.
4. Software Development (Fábrica de Software): Custom software development including web applications, mobile apps, e-commerce platforms, and business solutions. The software factory celebrated its 5th anniversary in 2022.
5. Microsoft Licensing: Resale and implementation of Microsoft products including Microsoft 365, Azure, Teams, SharePoint, Power BI, and Dynamics ERP/CRM solutions.
6. Technical Support Services: Hourly support packages (Bolsa de Horas) and IT outsourcing personnel services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Dima is a Bolivian IT systems integrator that delivers enterprise technology solutions across ten business lines: cybersecurity, communications, IT infrastructure and networking, Microsoft licensing, printing solutions, business solutions, software factory, computing and peripherals, technical support, and managed services. The company combines its own software development with multi-vendor hardware/software resale and post-sale support for organizational clients across Bolivia.

Product overview

Dima is an IT solutions provider and integrator in Bolivia offering a broad portfolio of technology products and services organized into nine core categories: Cybersecurity (endpoint, firewall, WAF, DNS, mail, antivirus, ethical hacking, cloud security, DDoS protection), Communications (IP telephony, unified communications, interactive displays, videoconferencing, virtual phone systems, mobile solutions, digital signage), IT Infrastructure & Networks (servers, storage, backup, SD-WAN, switches, access points, virtualization, hyperconvergence, load balancers, structured cabling, access control, surveillance, IaaS/PaaS/DaaS, AI), Microsoft Licensing (Microsoft 365, Copilot, Azure, Teams, OneDrive, SharePoint, Power BI, Power Automate), Printing (outsourcing, digital presses), Business Solutions (Dynamics ERP/CRM, document management, digitization, electronic invoicing, BI), Software Factory (custom web/mobile app development, e-commerce), Computing & Peripherals (PCs, notebooks, tablets, printers, copiers, scanners), Technical Support (hourly packages, IT outsourcing), and Managed Services. Dima operates as a multi-brand integrator with strategic partnerships including Cisco Premier Partner, Oracle Silver Partner, HPE Platinum/Gold Partner, Aruba Gold Partner, Fortinet, Microsoft, Ricoh, Red Hat, and others.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity (Ciberseguridad) Integrated cybersecurity services for organizational clients, covering network security, threat protection, and secure infrastructure, delivered through Dima's certified engineering team using platforms such as Fortinet and Cisco.
• Communications (Comunicaciones) Enterprise communications solutions for organization clients, providing collaborative and connectivity systems integrated with Dima's IT infrastructure offerings.
• IT Infrastructure & Networks (Infraestructura TI & Redes) IT infrastructure and network deployment services for enterprise clients, including server, storage, and networking solutions based on HPE and Cisco technologies, integrated and supported by Dima's certified engineers.
• Microsoft Licensing (Licenciamiento Microsoft) Microsoft licensing resale and platform services for organizations, providing Microsoft 365, Microsoft Azure, Power BI, and Microsoft Copilot subscriptions and deployment support.
• Printing Solutions (Soluciones de Impresión) Enterprise printing solutions, including HP printing devices and managed print services, provided to organizations as part of Dima's multi-vendor portfolio.
• Business Solutions (Soluciones de Negocio) Business solutions offered by Dima to organizations, integrating technology platforms with business processes to address operational use cases.
• Software Factory (Fábrica de Software) Custom software development service delivered by Dima's in-house engineering team, building tailored applications for organizational clients across Bolivia.
• Computing & Peripherals (Computación & Periféricos) Resale of computing devices and peripherals for organizations, supplied as part of Dima's hardware portfolio alongside integration and support services.
• Technical Support (Soporte Técnico) Post-sale technical support services for organizations, covering multi-vendor environments with certified engineers across Microsoft, HPE, Cisco, Fortinet, and Oracle platforms.
• Managed Services (Servicios Administrados) Outsourced managed IT services for organizations, including ongoing operation, monitoring, and administration of client IT environments across cloud, infrastructure, and productivity platforms.

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Partnerships

Seven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationDIMA is a certified Microsoft partner providing Microsoft 365, Azure, Teams, SharePoint, Power BI, Power Automate, Copilot, Dynamics ERP/CRM, and other Microsoft solutions. Won Microsoft Partner of the Year 2017 in Bolivia.
• HPE (Hewlett Packard Enterprise)coreTechnology or IntegrationDIMA holds Platinum Partner status with HPE, recognized as one of only seven platinum partners in Latin America. Provides servers, storage, networking, and HPE solutions.
• CiscocoreTechnology or IntegrationDIMA is a Cisco Premier Partner providing networking, communications, SD-WAN, and Cisco collaboration solutions.
• OraclecoreTechnology or IntegrationDIMA is an Oracle Silver Partner offering Oracle Cloud and database solutions.
• FortinetcoreTechnology or IntegrationDIMA is a Fortinet partner providing cybersecurity solutions including firewalls, WAF, and network security.
• Aruba (HPE Aruba)coreTechnology or IntegrationDIMA is an Aruba Gold Partner providing networking solutions including access points, switches, and wireless infrastructure.
• RicohcoreChannel Partner/ Reseller/ DistributorDIMA is an official Ricoh partner providing printing solutions including multifunction printers, digital presses, scanners, and outsourcing services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Logicalis: Logicalis is a global IT solutions and managed services provider with strong Latin America operations and deep Cisco, HPE, Microsoft, and IBM partnerships. It mirrors DIMA's model as a multi-vendor enterprise integrator serving mid-market and large customers across the region.
• Sonda: Sonda is a leading Latin American IT services and systems integration firm headquartered in Chile with operations across the region. It is highly comparable to DIMA as a multi-country LatAm IT integrator offering infrastructure, software, and managed services to enterprise customers.

Broad incumbents

• Ingram Micro: Ingram Micro is a global IT distributor and solutions provider operating across Latin America. While not a direct integrator, it overlaps with DIMA in supplying HPE, Cisco, Microsoft, and other enterprise technologies through channel partner models in the same region.
• TIVIT: TIVIT is a large Brazilian IT services and digital transformation company with operations across Latin America. It overlaps with DIMA in cloud, managed services, and enterprise integration, but operates at significantly greater scale across a broader portfolio.
• Stefanini Group: Stefanini is a large Brazilian-founded global IT services and consulting firm with significant Latin America presence. It overlaps with DIMA in enterprise IT integration, managed services, and custom software development but at significantly greater scale and breadth.

Others

• Westcon-Comstor: Westcon-Comstor is a global technology distributor specializing in security, collaboration, infrastructure, and networking products from vendors like Cisco, Fortinet, and Aruba — the same vendor ecosystem DIMA operates in as a value-added integrator across Latin America.

Regional players

• GBM (Grupo GBM): GBM is a leading Central American IT integrator based in Costa Rica with IBM, HPE, Cisco, and Microsoft partnerships. It is highly comparable to DIMA as a regional multi-vendor enterprise integrator serving enterprise and government clients, but operates in a different geography.
• Datco (Peru): Datco is a Peruvian IT infrastructure and managed services provider with a similar multi-vendor enterprise model. It is comparable to DIMA as a regional IT integrator with overlapping service lines (infrastructure, security, managed services) and is particularly relevant given DIMA's Peru expansion.
• CompuSoluciones: CompuSoluciones is a major Mexican IT solutions integrator and value-added distributor with Microsoft, HPE, Cisco, and other partnerships. It is comparable to DIMA as a Latin American multi-vendor IT integrator serving enterprise and mid-market customers, but in a different country.
• BGH Tech Partner: BGH Tech Partner is an Argentine IT solutions and services firm associated with the BGH group. It is comparable to DIMA as a regional IT integrator offering infrastructure, managed services, and software solutions to enterprise customers, though focused on Argentina.

Market position

Weaknesses3 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dimaltdabolivia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dima