Avantive Solutions
Avantive Solutions is a private BPO and contact center provider headquartered in Tulsa, Oklahoma, delivering AI-enabled customer experience, inbound and outbound sales, and omnichannel support to enterprise clients in telecom, healthcare, petcare, retail, and fintech via a four-country blendshoring delivery model.
- Company typePrivate
- Founded1988
- HeadquartersTulsa, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
Avantive Solutions firmographics
Firmographics- Name
- Avantive Solutions
- Legal name
- Avantive Solutions
- Website
- https://avantivesolutions.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Avantive Solutions is a private BPO and contact center provider headquartered in Tulsa, Oklahoma, delivering AI-enabled customer experience, inbound and outbound sales, and omnichannel support to enterprise clients in telecom, healthcare, petcare, retail, and fintech via a four-country blendshoring delivery model.
- Ownership category
- akta.pro rank
Avantive Solutions industry classification
Industry- Product category
- Business Process Outsourcing (Contact Center Services)
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Avantive Solutions is headquartered
LocationHeadquarters
- HQ city
- Tulsa
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Avantive Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- BPO Contact Center Services: Business process outsourcing providing omnichannel customer support, inbound sales, outbound sales, customer acquisition, and quality assurance services. Revenue generated through managed service contracts with enterprise clients, typically priced on a per-seat or outcome-based model.
- Technology-Enabled CX Solutions: Advanced technology solutions including branded calling, voice analytics, AI training bots, and machine learning integrated into contact center operations as part of managed service offerings.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Avantive Solutions product offering
Product offeringCore offering
Avantive Solutions is a global business process outsourcing (BPO) provider that designs, builds, and operates enterprise contact center services including inbound sales, outbound telesales, customer acquisition, omni-channel customer support, and quality assurance. Services are delivered through a blendshoring model spanning the USA, Mexico, India, and South Africa, and are augmented by proprietary AI technology such as ARTI (Artificial Real-Time Intelligence), AI Training Bots, Voice Analytics, Branded Calling with Rich Call Data, and Accelerated Manual Dialing.
Product overview
Avantive Solutions is a purpose-driven global digital transformation and BPO leader specializing in contact center solutions. The company offers a unified platform combining human-powered services with AI-driven technology. The core technology stack includes ARTI (Artificial Real-Time Intelligence) for real-time agent assistance, AI Training Bots for onboarding simulation, Voice Analytics for audio analysis, Business Intelligence and Data Visualization for reporting, Branded Calling with Rich Call Data for caller identity, Accelerated Manual Dialing, and Machine Learning for personalization. These technologies power service offerings including Customer Experience, Inbound Sales, Outbound Sales, Customer Acquisition, Omni-Channel Support, and Quality Assurance, delivered through a Blendshoring model spanning locations in the USA, Mexico, India, and South Africa. The company serves industries including telecommunications, healthcare, petcare, retail, and financial technology.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Experience Core BPO service focused on designing, building, and delivering enterprise customer experience solutions that reimagine CX and maximize results for clients across inbound, outbound, and omnichannel engagement.
- Inbound Sales Contact center service that handles incoming customer inquiries, leads, and sales opportunities from inbound communications for enterprise clients.
- Outbound Sales Proactive outreach service including telesales campaigns, customer re-engagement, upsells, cross-sells, and dormant account reactivation, powered by AI and branded calling.
- Customer Acquisition BPO service focused on acquiring new customers for enterprise clients through targeted sales and marketing outreach campaigns.
- Omni-Channel Support Multi-channel customer support across phone, email, chat, and social media platforms with seamless customer journey management for enterprise clients.
- Quality Assurance Contact center quality assurance service including call monitoring, agent coaching, performance evaluation, and QAaaS (Quality Assurance as a Service) for back-office management.
- Branded Calling Caller ID technology that displays brand name, logo, and call reason on supported mobile devices to build trust, increase live answer rates, and reduce campaign costs through Rich Call Data (RCD) integration.
- Voice Analytics Audio analysis technology for sentiment analysis, call tracking, agent performance insights, and quality monitoring across 100% of phone calls.
- AI Training Bots AI-powered role-play simulation tool using large language models to train contact center agents through realistic customer conversations with immediate feedback, customized to each client's knowledge base, call recordings, and performance goals, resulting in a 13% lift in new hire performance.
- ARTI (Artificial Real-Time Intelligence) Agent-facing AI bot that assists in real-time during customer interactions, helping reduce average handle time, decrease escalations, and improve first-call resolution across sales, tech support, billing, and customer service departments.
- Accelerated Manual Dialing AI-enhanced dialing technology that optimizes outbound calling campaigns with improved sales per hour (SPH) performance and efficiency.
Quantifiable outcome
- 13% increase in new hire performance with AI training bots
- +6 more outcomes
Companies that use Avantive Solutions
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles4 records
Avantive Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature6 records
Avantive Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Numeracle Inc.coreStrategic technology partnership for Branded Calling using Rich Call Data (RCD) technology. Joint case study conducted on branded calling campaigns, demonstrating improved live answer rates and cost savings. Numeracle manages entity identity and branded presentation across top wireless carriers while Avantive operates the contact center campaigns.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Avantive Solutions competitors and assessment
Company assessmentBroad incumbents
- Concentrix Corporation: Global publicly-traded CX/BPO giant with ~$5B+ revenue offering customer experience, digital transformation, and AI-enabled services across telecom, healthcare, retail, and financial services. Direct competitor to Avantive in enterprise contact center deals; Avantive's COO Amy Brennan previously held roles at Concentrix.
- TTEC Holdings: Publicly-traded customer experience technology and services company serving enterprise clients in healthcare, financial services, telecom, and retail. Competes directly with Avantive for BPO contracts and BPO-adjacent technology deals; Avantive's Mexico GM previously held positions at TTEC.
- Foundever (formerly Sitel/Sykes): Major privately-held CX/BPO provider formed from the merger of Sitel and SYKES, operating ~170k employees across 45+ countries. Directly competes with Avantive for omnichannel contact center and digital CX work; Amy Brennan previously worked at Sykes.
- Teleperformance: World's largest publicly-traded omnichannel CX/BPO provider with ~$8B+ revenue and 400k+ employees globally. Competes with Avantive for large enterprise contact center deals; relevant comparison point for scale, geographic reach, and AI-enabled CX strategy.
- Telus International (now TELUS Digital): Publicly-traded digital customer experience innovator with ~$2.5B+ revenue, providing CX, AI data solutions, and digital transformation. Competes with Avantive for enterprise CX deals and increasingly bundles AI/LLM data services as part of managed CX offerings.
Direct peers
- Alorica: Privately-held digital CX and BPO provider operating 100k+ employees globally with onshore, nearshore, and offshore delivery. Comparable to Avantive in service mix (inbound/outbound sales, customer support, QA) and target verticals; Amy Brennan previously held senior roles at Alorica.
- TaskUs: Publicly-traded digital outsourcer specializing in content moderation, customer experience, and trust & safety with strong AI/tech positioning. Closely comparable mid-cap peer to Avantive on AI-enabled CX delivery, vertical focus (tech, fintech, healthcare), and post-IPO growth trajectory.
- iQor: Privately-held BPO/contact center provider with global delivery footprint and CX technology investments (including AI). Comparable to Avantive in managed services model, vertical breadth, and blendshoring delivery approach.
- StarTek: Publicly-traded customer experience BPO with strong telecom vertical focus and global delivery across US, Colombia, India, Philippines, and South Africa. Direct comparison peer for Avantive's telecom vertical expertise and offshore delivery model.
- IBEX Limited: Publicly-traded CX solutions provider focused on end-to-end customer engagement with delivery in US, Philippines, Jamaica, Nicaragua, and Pakistan. Mid-cap comparable to Avantive on blendshoring approach, vertical concentration, and AI-enabled CX investments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Avantive Solutions social profiles
Digital presenceAvantive Solutions compliance and trust
Trust signalCompliance2 records
Avantive Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Avantive Solutions leadership team
Management profileNumber of profiles
Profiles11 records
Avantive Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Avantive Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Avantive Solutions
What does Avantive Solutions do?
Avantive Solutions is a global business process outsourcing (BPO) provider that designs, builds, and operates enterprise contact center services including inbound sales, outbound telesales, customer acquisition, omni-channel customer support, and quality assurance. Services are delivered through a blendshoring model spanning the USA, Mexico, India, and South Africa, and are augmented by proprietary AI technology such as ARTI (Artificial Real-Time Intelligence), AI Training Bots, Voice Analytics, Branded Calling with Rich Call Data, and Accelerated Manual Dialing.
Is Avantive Solutions a public or private company?
Avantive Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Avantive Solutions founded?
Avantive Solutions was founded in 1988. It employs 1,001 to 5,000 people.
Where is Avantive Solutions based?
Avantive Solutions is headquartered in Tulsa, United States, in the North America region.
How does Avantive Solutions make money?
Two revenue lines are on record. BPO Contact Center Services are the primary driver. The others are technology-Enabled CX Solutions.
Who are Avantive Solutions's main competitors?
Broad incumbents on record are Concentrix Corporation, TTEC Holdings, Foundever (formerly Sitel/Sykes), Teleperformance and Telus International (now TELUS Digital). Direct peers are Alorica, TaskUs, iQor, StarTek and IBEX Limited.
Does Avantive Solutions have an API?
No public API is recorded for Avantive Solutions.
What industry is Avantive Solutions in?
Avantive Solutions's product category is Business Process Outsourcing (Contact Center Services). Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 56142 and its SIC code is 8744.