IT Works Co
IT Works Co. is a Canadian managed IT services provider in Markham, Ontario, delivering security-first managed IT, cybersecurity, cloud, and consulting services on a fixed monthly subscription to small and medium-sized businesses in the Greater Toronto Area.
- Company typePrivate
- Founded2000
- HeadquartersMarkham, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Works Co does
IT Works Co. is a privately held, founder-led managed IT services provider headquartered in Markham, Ontario. Founded in 2000 by Chris Webb, the firm delivers a security-first IT partnership model to small and medium-sized businesses (SMBs) in the Greater Toronto Area, Durham Region, and Vaughan. Its core offering is a fixed monthly subscription covering proactive infrastructure monitoring, cybersecurity (scanners, firewalls, threat monitoring), cloud services, and day-to-day IT support, complemented by project-based IT consulting and strategic technology advisory.
The technology stack is built on resale and integration of established third-party platforms — Microsoft (including Microsoft 365 via a Pax8 cloud-distribution partnership), HP hardware, Ingram Micro procurement, and standard cybersecurity tooling — rather than proprietary IP. There is no evidence of internally developed software platforms, AI models, or patents. The firm operates with 11-50 employees and a consultative, sales-led go-to-market executed via direct outreach, discovery calls, and a website-driven inbound funnel; pricing is intentionally not publicly disclosed and is custom-quoted per environment.
Revenue is generated primarily through recurring monthly managed services subscriptions, supplemented by professional-services revenue from consulting engagements and cloud migrations. The customer base is split across SMB end-markets such as insurance and employment services, anchored by multi-year relationships. The firm is bootstrapped (no disclosed funding rounds or institutional investors) and remains founder-controlled, with geographic reach concentrated in southern Ontario and no reported M&A, restructuring, or leadership changes.
IT Works Co firmographics
Firmographics- Name
- IT Works Co
- Legal name
- IT Works Co.
- Website
- https://itworksco.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Works Co. is a Canadian managed IT services provider in Markham, Ontario, delivering security-first managed IT, cybersecurity, cloud, and consulting services on a fixed monthly subscription to small and medium-sized businesses in the Greater Toronto Area.
- Ownership category
- akta.pro rank
IT Works Co industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Management Consulting Services (54161)
- SIC
- Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where IT Works Co is headquartered
LocationHeadquarters
- HQ city
- Markham
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
IT Works Co business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: IT Works Co. provides comprehensive managed IT services including proactive monitoring, maintenance, cybersecurity, backup and disaster recovery, and day-to-day IT support. The company offers these services on a fixed monthly fee subscription model, allowing clients to budget predictably for their IT needs.
- IT Consulting: Professional IT consulting services including technology assessments, infrastructure upgrades, security implementation, and strategic IT planning. These advisory services complement the managed services offering.
- Cybersecurity Services: Security solutions including threat monitoring, security deployments, scanners, and firewall management to protect businesses from cyberattacks.
- Cloud Services: Cloud infrastructure and productivity solutions enabling businesses to access data and applications from anywhere, with managed cloud environment services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fixed monthly fee for comprehensive managed IT services |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
IT Works Co product offering
Product offeringCore offering
IT Works Co. is a managed IT services provider that delivers outsourced IT management, cybersecurity, cloud, and consulting services to small and medium-sized businesses in the Greater Toronto Area on a fixed monthly subscription basis. The company proactively monitors, maintains, and secures client IT infrastructure, supplementing managed services with IT consulting and cloud migration projects.
Product overview
IT Works Co. is a security-first managed IT services provider offering a unified portfolio of four interconnected service lines: Managed IT Services (the core offering providing proactive infrastructure management and 24/7 support), Cybersecurity Services (specialized threat protection with scanners, firewalls, and monitoring), IT Consulting (strategic technology advisory for infrastructure optimization and compliance), and Cloud Services (migration and management of cloud environments). The company operates as a single-service managed provider rather than a software product with modules, delivering all services through a partnership model to small and medium-sized businesses in Ontario since 2000.
Differentiator
Problem solved
Functional benefit
Products and services
- Cybersecurity Services Comprehensive cybersecurity solutions including security scanners, firewalls, and ongoing monitoring to protect businesses from cyber threats, data theft, and operational disruption. Targeted at small and medium-sized businesses in the Greater Toronto Area.
- IT Consulting Services Expert technology advisory services providing IT infrastructure assessment, hardware and software upgrades, security implementations, and strategic guidance for business technology optimization. Directed at SMB clients seeking strategic IT planning.
- Cloud Services Cloud infrastructure and migration services enabling businesses to access data and applications from anywhere, eliminating the need for on-premise hardware while providing scalability and cost savings. Aimed at SMBs modernizing their IT environments.
- Managed IT Services Comprehensive outsourced IT management including proactive monitoring, maintenance, network security, data backup and recovery, and 24/7 technical support for small to medium-sized businesses. Delivered on a fixed monthly subscription basis.
Quantifiable outcome
- Significantly reduced downtime through proactive monitoring and early issue detection
- +1 more outcomes
Companies that use IT Works Co
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles1 record
IT Works Co technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
IT Works Co partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- CanadaminorCanada is listed as a partner logo on the IT Works Co. website, indicating some form of partnership or certification relationship with Canadian technology programs or initiatives.
- MicrosoftcoreMicrosoft is listed as a partner logo, indicating IT Works Co. is likely a Microsoft-certified partner providing solutions including Microsoft cloud services, productivity tools, and security solutions.
- Pax8corePax8 is a cloud distribution platform, and their partnership indicates IT Works Co. resells or distributes cloud services (such as Microsoft 365, security solutions) through Pax8's distribution network.
Scale indicators2 records
Recent moves4 records
Expansion highlights4 records
IT Works Co competitors and assessment
Company assessmentBroad incumbents
- Softchoice Corporation: North American IT solutions and managed services provider with strong Microsoft partnership. Comparable as a Microsoft-aligned managed services and cloud provider, but operates at significantly greater scale and across a broader geography.
- Converge Technology Solutions: North American IT solutions provider with managed services, cloud, and cybersecurity offerings. Comparable in broad portfolio overlap but operates at significantly larger scale across multiple geographies.
- Compugen Inc. Canadian technology solutions and managed services provider with national reach. Comparable as a managed IT and cloud services provider to Canadian businesses, but materially larger and broader in scope than IT Works Co.'s regional GTA focus.
- Calian Group: Canadian-headquartered IT and engineering services firm with managed IT and cybersecurity offerings. Comparable in its Canadian SMB/enterprise IT services overlap, but much larger and publicly listed.
Direct peers
- Netstar: UK-based managed IT support provider specializing in proactive monitoring and cybersecurity for SMBs. Comparable in its security-first managed IT positioning and SMB focus.
- WBM Technologies: Western Canadian managed IT and office technology services provider serving SMB and mid-market clients. Comparable business model and managed services offering, though operating in a different Canadian region.
- IT Weapons: Canadian managed IT services provider headquartered in Ontario serving SMB and mid-market clients with similar managed IT, cloud, and security services. Closely comparable in service portfolio and Canadian SMB target market.
- OnServe (now part of NTG): Regional managed IT services provider serving Ontario SMBs with managed IT, cybersecurity, and cloud solutions. Closely comparable to IT Works Co. in service mix, customer profile, and geographic footprint.
Others
- Pax8: Cloud distribution platform that IT Works Co. partners with for cloud services procurement. Comparable as an ecosystem enabler and channel partner in the managed IT value chain rather than a direct competitor.
Regional players
- Sherweb: Canadian cloud services distributor and managed services enabler. Comparable through its Pax8-style cloud distribution model serving Canadian MSPs, though positioned upstream of end-client delivery rather than as a direct SMB-facing MSP.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights6 records
Customer concentration
IT Works Co social profiles
Digital presenceIT Works Co financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Works Co leadership team
Management profileNumber of profiles
Profiles1 record
IT Works Co funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Works Co M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Works Co
What does IT Works Co do?
IT Works Co. is a managed IT services provider that delivers outsourced IT management, cybersecurity, cloud, and consulting services to small and medium-sized businesses in the Greater Toronto Area on a fixed monthly subscription basis. The company proactively monitors, maintains, and secures client IT infrastructure, supplementing managed services with IT consulting and cloud migration projects.
Is IT Works Co a public or private company?
IT Works Co is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Works Co founded?
IT Works Co was founded in 2000. It employs 11 to 50 people.
Where is IT Works Co based?
IT Works Co is headquartered in Markham, Canada, in the North America region.
How does IT Works Co make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting, cybersecurity Services and cloud Services.
Who are IT Works Co's main competitors?
Broad incumbents on record are Softchoice Corporation, Converge Technology Solutions, Compugen Inc. and Calian Group. Direct peers are Netstar, WBM Technologies, IT Weapons and OnServe (now part of NTG). Pax8 is listed as an others. Sherweb is listed as a regional player.
Does IT Works Co have an API?
No public API is recorded for IT Works Co.
What industry is IT Works Co in?
IT Works Co's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 541513 and its SIC code is 8744.