What Hayylo does

Hayylo, operating through Hayylo Platforms Pty Ltd, is a Melbourne-based B2B SaaS communication platform purpose-built for Australia's home and disability care sector. The company was founded in 2016 by Gregory Satur (co-founder & CEO) and Simon Heaysman (co-founder) after their families experienced firsthand the communication breakdowns that dominate aged care delivery. Hayylo's core platform connects to providers' existing Care Management Systems (CMS) and phone infrastructure, then routes automated, multi-channel communications (app, SMS, voice, email) to clients and families, covering service-change notifications, visit updates, budget transparency, and self-service. Two productized modules extend the core: Hayylo Voice (launched April 2026), a conversational AI assistant that resolves inbound calls by reading live schedules and handing off to staff with full context, and Notify (launched November 2025), an outbound automation module that consolidates roster volatility into one accurate client message.

The platform is delivered as a subscription SaaS with quote-based pricing tied to provider size and modules, deployed via pre-built integrations with the major Australian CMS (Alayacare, Sandwai, Epicor, CIVICA Carelink) and telephony (Genesys, Mitel, Microsoft Teams) systems, positioned as "live in weeks." Hayylo's go-to-market is enterprise and mid-market field sales targeting home care provider operations, scheduling, and care management decision makers, with demo booking as the primary conversion path and content marketing (blog, LinkedIn, YouTube) as the demand-gen engine. The customer base includes enterprise care providers such as BaptistCare, Integrated Living, and CatholicCare Wollongong, serving 60,000-70,000 end users across Australia with 3 million+ annual interactions. In 2025 the company received Series A investment from Remarkable, a disability tech accelerator, marking its first institutional capital after earlier seed participation from Sprint Ventures (2020, 2021).

Name

Hayylo

Legal name

Hayylo Platforms Pty Ltd

Website

https://hayylo.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Hayylo is a Melbourne-based B2B SaaS platform that automates multi-channel client communication for Australian home and disability care providers via CMS and telephony integrations, serving 60,000+ end users.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform SaaS Subscription: Hayylo operates as a B2B SaaS platform providing communication automation to care providers. The platform is subscription-based, integrating with existing CMS and phone systems to deliver automated client communication. Implementation is described as 'live in weeks' suggesting a standard onboarding and licensing model rather than custom development.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hayylo sells a B2B SaaS communication platform for home, aged, and disability care providers in Australia. The platform connects to existing Care Management Systems and reaches clients automatically via app, SMS, voice, and email to automate service change notifications and inbound call handling. It is delivered as a core multi-channel platform with modular add-ons including Hayylo Voice (AI inbound call assistant) and Notify (proactive schedule communications), plus a client-facing Community App for self-service.

Product overview

Hayylo is a B2B communication platform for the home care sector, built as a unified platform with modular add-on components. The core Hayylo Platform provides multi-channel automated communication (app, SMS, voice, email) connecting care providers with clients and families. Two named modules extend the core: Hayylo Voice (AI-powered automated inbound call handling via conversational voice assistant) and Notify (proactive schedule communications that automate service change notifications). A client-facing Community App enables self-service for care recipients. All components integrate with leading care management systems (Alayacare, Sandwai, Epicor, CIVICA Carelink, Salesforce, Genesys, Microsoft Teams) and are pre-built for care-specific workflows, deployable in weeks.

Differentiator

Problem solved

Functional benefit

Brands

• Notify: Intelligent outbound communication module that automates the communication of schedule changes to clients via app and SMS.
• Voice

Products and services

• Hayylo Platform B2B SaaS communication platform for the home, aged, and disability care sector that connects to existing Care Management Systems (CMS) and reaches clients automatically across app, SMS, voice, and email. Provides real-time visit updates, budget transparency, and self-service to reduce inbound call volume, automate outbound service change communications, and support over 70,000 end users across Australia.
• Hayylo Voice AI-powered voice assistant module for home care providers that answers inbound client calls 24/7, holds genuine conversational interactions, reads live schedules, captures client requests, and follows up with SMS. Resolves 30-50% of inbound calls without staff involvement and integrates with Genesys, Mitel, and Microsoft Teams phone infrastructure with intelligent handoff.
• Notify (Proactive Schedule Communications) Proactive schedule communications module that analyses roster changes, waits for the schedule to stabilise, and sends a single accurate message per change to clients via their preferred channel (app or SMS). Filters minor internal changes from client-facing updates, generates call tasks for non-digital clients, and tracks communication status to close the loop with the care team.
• Hayylo Community App Client-facing mobile application that enables self-service for older people and care recipients, delivering real-time visit updates, budget transparency, and self-service capabilities (such as cancellation rules, short notice charge handling, and preferred worker selection) without requiring a phone call. Adoption rates of 50-65% are reported among Hayylo clients compared to the 15-25% typical for traditional portals.

Quantifiable outcome

• 50-60% of outbound communication automated
• +12 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability5 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• AlayacarecoreTechnology or IntegrationPre-built integration partnership with Alayacare, one of the leading care management systems in Australia. Hayylo integrates seamlessly with Alayacare to enable automated client communication without custom development.
• SandwaicoreTechnology or IntegrationPre-built integration partnership with Sandwai CMS platform. Enables automated communication workflows without requiring custom development or system replacement.
• EpicorcoreTechnology or IntegrationPre-built integration with Epicor care management system, one of the major CMS platforms in the Australian home care market.
• CIVICA CarelinkcoreTechnology or IntegrationPre-built integration with CIVICA Carelink, enabling Hayylo's Notify module to work with care providers using this CMS platform.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Birdie: UK-based B2B SaaS platform for home care providers, offering care management, rostering, and family communication tools. Closest direct competitor: same vertical (home care), same buyer (provider operations teams), and similar product philosophy around proactive client/family communication rather than portal-only approaches.
• LogMyCare: UK home care management platform for domiciliary care providers, with features for rostering, visit notes, and family communication. Operates in the same vertical with a similar SaaS model targeting small-to-mid home care agencies.
• CarelineLive: UK-based home care management software for agencies, with electronic visit verification, rostering, and client/family communication features. Comparable in vertical, customer profile, and SaaS delivery model.
• Sekoia: Danish care platform for social and dementia care, providing digital care planning, medication, and communication tools. Comparable vertical (adult social/elder care) and similar SaaS-to-care-provider GTM.
• OneTouch Health: UK and Ireland-based home care management platform with rostering, electronic visit verification, and client/family apps. Comparable vertical and SaaS model targeting domiciliary care providers.
• Nourish Care: UK care management platform focused on social care providers, with care planning, rostering, and family communication features. Operates in an adjacent vertical (adult social care) with similar SaaS delivery and customer profile.
• Person Centred Software: UK-based care management software provider for residential and home care, with care planning, medication, and family communication features. Comparable vertical (social/elder care) and SaaS delivery model.

Broad incumbents

• Alayacare: Canadian-headquartered home care management platform with strong presence in Australia, and a current Hayylo integration partner. Comparable as a broader care management suite covering scheduling, billing, and clinical documentation — Hayylo sits adjacent as the communication layer that integrates with Alayacare's CMS.

Regional players

• PainChek: Australian-listed aged care technology company providing AI-powered pain assessment for residents. Comparable as an Australian aged care tech vendor targeting similar buyer profiles (aged care provider operations and clinical leadership).

Emerging players

• Hastee: UK care workforce platform offering scheduling, shift management, and worker communication. Comparable in targeting the home care provider workforce communication challenge, though narrower in scope than Hayylo's full client-comms platform.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Customer concentration

• YouTubeyoutube.com/@hayylo
• LinkedInlinkedin.com/company/7591800
• Xx.com/hayylocares

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hayylo