What WTG Communication does

WTG Communication (legally WTG holding GmbH) is a German system integrator and full-service IT/communications provider founded in 1913 as Westfälische Telefon-Gesellschaft in Münster and now headquartered in Berlin. The company serves mid-market enterprises, large corporations, and public-sector agencies — particularly BOS (Behörden und Organisationen mit Sicherheitsaufgaben) emergency services — across the DACH region plus Poland, Spain, and the USA, with 22 locations and a stated base of 950,000 daily users. Operations span four wholly-owned subsidiaries: WTG communication (IT & Kommunikation), WTG Sicherheitssysteme (electronic security), WTG Leitstellentechnik (dispatch center technology), WTG innovation (software services), plus the direct.de e-commerce shop and T&N AG IT services arm.

The technology stack combines proprietary platforms with deep third-party integrations. Core proprietary offerings include WTG Cloud PURE (a cloud PBX and contact center solution developed and operated in Germany), the EURO ALERT family of dispatch center management systems integrating radio, telephony, and building automation, and EA TONI call — an AI-powered real-time translation product supporting 58 languages for emergency dispatch centers. WTG holds highest-tier certified partnerships with Zoom (Platinum), Avaya (largest partner in Germany), Five9 (DACH Partner of the Year 2024), Poly (Platinum), Mitel (Gold), and Microsoft, and integrates with ThinkOwl, Qognify Cayuga, novalink, and Sinus MECC. ISO 9001:2015 and ISO/IEC 27001:2022 certifications support public-sector and KRITIS (critical infrastructure) deal eligibility.

Revenue is generated across multiple streams: recurring cloud/UCaaS subscriptions (WTG Cloud PURE, WTG Cloud PLUS MS Teams, Zoom- and Five9-based deployments), hardware and system sales (Leitstellentechnik and security systems), professional services and 24/7/365 managed support, and e-commerce through direct.de. The go-to-market combines direct enterprise and government field sales, certified channel partner co-selling, and event-driven demand generation at CCW, GPEC, PMRExpo, and WTG CONNECT. Headcount has grown from approximately 250 in 2021 to over 500 currently, driven by both organic expansion and a sequenced acquisition program (ComTel 2021, Schattenberg 2022, VSF Experts 2022, Tenovis Direct 2023, T&N Gruppe 2025, Connect4Video 2025).

Name

WTG Communication

Legal name

WTG holding GmbH

Website

https://wtg.com

Company type

Private

Founded year

1913

Operating status

Operating

Headcount range

251–500 employees

Short description

WTG Communication is a 113-year-old German system integrator providing cloud communications, contact center, dispatch center technology (Leitstellentechnik), security systems, and AI translation solutions to mid-market, enterprise, and government clients across the DACH region and Europe.

Ownership category

akta.pro rank

Product category

Unified Communications and Dispatch Center Technology

NAICS

Telecommunications (517), Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Enterprise/Team Messaging (BPAMACAB)

akta.pro secondary industry

Managed Wi‑Fi & WLAN Services (Campus/Branch) (HDAIAGAB)

Keywords

• Cloud telephony services
• Unified communications solutions
• Dispatch center technology
• Cloud contact center
• Enterprise communication systems

Headquarters

HQ city

Münster

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud Communications & UC/CC Solutions: Recurring revenue from cloud-based telephone systems, contact center solutions, and UCaaS platforms including WTG Cloud PURE and integrations with Zoom, Five9, and Avaya.
2. Leitstellentechnik Products & Systems: Sale and maintenance of dispatch center systems including EURO ALERT product family, alarm systems, radio systems, and building automation for BOS (authorities and organizations with security tasks) and industrial customers.
3. Professional Services & Implementation: System integration, consulting, installation, and 24/7 support services. Includes project-based implementation, migration services, and ongoing managed services.
4. Security Systems: Electronic security technology solutions including video management, alarm systems, and access control.
5. E-commerce (direct.de): Online shop for telecommunications equipment including phones, headsets, and accessories. Acquired with Tenovis Direct.
6. EURO ALERT Financing Options: Flexible financing options including one-time purchase, monthly leasing, and on-demand models for EURO ALERT products.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

WTG Communication is a German full-service system integrator and technology provider offering cloud telephony, unified communications (UC/UCaaS), contact center solutions, dispatch center technology (Leitstellentechnik), and electronic security systems. The company designs, implements, and operates end-to-end communication and security solutions for mid-market, enterprise, and government customers across the DACH region, leveraging proprietary products (WTG Cloud PURE, EA TONI, EURO ALERT) and certified partnerships with major UC/CC vendors including Zoom, Avaya, Five9, Mitel, Microsoft, and Poly.

Product overview

WTG Communication offers a comprehensive portfolio of IT and communication solutions as a system integrator and full-service provider. The core offerings include WTG Cloud PURE - a cloud telephone system made in Germany, WTG Cloud PURE Call Center - a cloud-based call center solution, and WTG Cloud PLUS MS Teams for Microsoft Teams telephony integration. The company provides supporting communication products including WTG SIP TRUNK (VoIP telephony), WTG RSP (Remote Service Platform), WTG eFax (digital fax), and WTG ACI (Advanced Communication Interface). For emergency management, WTG offers the EURO ALERT product family including EURO ALERT (intelligent emergency management system), EURO ALERT FLEX (modular watch alerting and building control), EURO ALERT ONE HUB (centralized communication hub), EURO ALERT EAMS (managed monitoring services), and EURO ALERT IVS (video surveillance integration). AI-powered real-time translation is provided through EA TONI call supporting 58 languages for emergency dispatch centers. The portfolio also includes the online shop WTG direct.de and T&N AG for IT services.

Differentiator

Problem solved

Functional benefit

Products and services

• WTG Cloud PURE Cloud-based telephone system (Cloud PBX) developed and operated in Germany, providing business telephony with call distribution, voicemail, and team collaboration features for enterprise and mid-market customers.
• WTG Cloud PURE Call Center Cloud-based call center complete solution with automatic call distribution (ACD), agent and supervisor functions, routing strategies, and CRM integration capabilities, developed and operated in Germany.
• WTG Cloud PLUS MS Teams Cloud telephony solution integrated with Microsoft Teams, enabling enterprise voice capabilities within the Teams interface for business customers.
• EA TONI call AI-powered real-time translation tool for emergency dispatch centers that recognizes, understands, and translates 58 languages to break language barriers in emergency calls.
• EURO ALERT Intelligent emergency management system for control centers integrating radio, telephony, building technology, and alarm management for seamless emergency coordination, primarily for BOS and industrial customers.
• WTG SIP TRUNK VoIP telephony service providing SIP trunk connections for All IP and Microsoft Teams environments.
• WTG SIP TRUNK for Zoom Phone VoIP telephony service specifically designed and optimized for the Zoom Phone platform.
• WTG RSP (Remote Service Platform) Remote Service Platform for remote maintenance, monitoring, and support of communication systems.
• WTG eFax Digital fax solution enabling paperless fax document transmission over IP networks.
• WTG ACI (Advanced Communication Interface) Advanced communication interface for system integration and automation across communication platforms.
• WTG Sicherheitssysteme (Electronic Security Systems) Electronic security technology solutions including video management (e.g., Qognify Cayuga), alarm systems, and access control for enterprise, government, and industrial customers.
• VCX (Homologation Software) Homologation software for certification and approval processes of communication equipment.
• WTG direct / direct.de E-commerce Shop Online shop for phones, headsets, accessories, and other IT and communication products targeting SMB and individual buyers.
• T&N AG IT Services IT services provider for informatics and telecommunications, offering IT infrastructure and communication services as part of the WTG group DACH expansion.

Quantifiable outcome

• 950,000 daily users across customer deployments
• +2 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature7 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• Zoom Video CommunicationscoreStrategic or Co-development Partner · 10 March 2026Three-year strategic agreement for DACH region. WTG is Zoom Platinum Partner with highest status in Zoom Up Partner program. Key joint offerings include Zoom Contact Center and Microsoft Teams telephony integration. Awarded EMEA Rising Star 2023 and Growth Partner Award 2024.
• Five9coreStrategic or Co-development PartnerStrategic partnership announced May 2023 to advance digitalization and customer experience. WTG is Five9 certified implementation partner and was named DACH Partner of the Year 2024. Five9 is an intelligent CX platform.
• AvayacoreStrategic or Co-development PartnerWTG is Avaya's largest business partner in Germany. Awarded Biggest Partner of the Year 2024 and EMEA Partner Award 2021. WTG acquired significant Avaya customer portfolio in 2024.
• Poly (Plantronics/Polycom)majorChannel Partner/ Reseller/ DistributorPoly Platinum Partner status achieved within one year. WTG certified to deliver NATO and US Government solutions. Audio and video products integrated into customer solutions.
• MitelmajorChannel Partner/ Reseller/ DistributorMitel Gold Partner status. Partnership enhanced through ComTel acquisition. Focus on MiVoice Office 400, MiVoice Business, MiCollab, and MiContact Center solutions.
• novalinkminorChannel Partner/ Reseller/ DistributorGold Partner for over 10 years since 2009. AVAYA DevCONNECT partner specializing in innovative alarm solutions including silent alerting, lone worker protection, evacuation, and building technology integration.
• Sinus NachrichtentechnikmajorStrategic or Co-development PartnerPartnership for Leitstellentechnik solutions. Jointly equipped Leitstelle Borken with MECC (Multimedia Emergency Control Center). WTG serves as general contractor with Sinus as subcontractor.
• OdigominorChannel Partner/ Reseller/ DistributorPartnership for cloud contact center solutions. Odigo leverages WTG for indirect sales approach in Germany. Joint webinar on Microsoft Teams integration in Contact Centers.
• WorkvivominorChannel Partner/ Reseller/ DistributorEmployee experience platform partner integrated into WTG solutions portfolio.
• MicrosoftmajorTechnology or IntegrationWTG Cloud PLUS MS Teams offering for Microsoft Teams telephony. ZCX Sales certification for Contact Center.
• T&N GruppecoreOthersT&N Gruppe became part of WTG in June 2025 as part of growth strategy in DACH region. IT service provider for informatics and telecommunications.
• Connect4VideominorOthersCollaboration specialist acquired by WTG on August 15, 2025.
• ComTel SystemhauscoreOthersAcquired effective January 1, 2021. Made WTG the largest Avaya partner in Germany with 200+ technicians and nationwide presence. Fully integrated by June 30, 2021.
• Tenovis DirectminorOthersE-commerce platform for communication end devices acquired by WTG in October 2023. Web shop operations integrated.
• VSF Experts (now WTG innovation)minorOthersSoftware development company acquired by WTG in 2022. Renamed WTG innovation GmbH effective January 1, 2023 as dedicated software services business unit.
• Schattenberg SicherheitstechnikminorOthersSecurity technology company acquired to expand WTG's security systems business unit.

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/WTGComm
• Facebookfacebook.com/WTGgruppe
• LinkedInlinkedin.com/company/1876903
• Instagraminstagram.com/wtg_gruppe

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WTG Communication