Hotelkit
Hotelkit is an Austrian SaaS company providing an all-in-one hotel operations platform covering team collaboration, housekeeping, facility management, and AI-driven knowledge retrieval for over 4,000 hotels and 180,000 users globally.
- Company typePrivate
- Founded2012
- HeadquartersSalzburg, Austria
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hotelkit does
Hotelkit is an Austrian B2B SaaS company headquartered in Salzburg that provides an all-in-one operations platform purpose-built for hotels and hotel groups. Founded as hotelkit GmbH and led by Managing Director Marius Donhauser, the company serves over 4,000 hotels and 180,000 daily users across DACH, the rest of Europe, the UK & Ireland, the Middle East, and Asia Pacific. Its platform unifies four core product modules — Team Collaboration, Housekeeping, Facility Management, and Knowledge AI — addressing the fragmented internal communication, manual task management, and lack of real-time operational visibility that characterize hotel operations. Underlying technology is cloud-based with native iOS and Android apps, an Open API for integrations, and deep PMS connectors to Oracle OPERA, Mews, Stay, and apaleo, enabling real-time data flow into housekeeping, maintenance, and guest-service workflows.
The platform monetizes through a B2B SaaS subscription model consisting of (i) a one-time set-up fee covering configuration and onboarding and (ii) recurring monthly usage fees billed in advance, scaled by the number of activated users and/or rooms, with a minimum contract term of one year. Additional paid add-ons include Knowledge AI and Google Translate integration. Go-to-market is hybrid: enterprise field sales target hotel groups and chains (illustrated by the Radisson Hotel Group deployment across 350+ hotels and 40,000 employees), supplemented by a self-serve motion via a 30-day free trial and 'Book a demo' conversion pathway, with bottom-up adoption enabled through mobile apps. Marketing relies on content (customer case studies, blog), webinars, industry events such as FITUR 2026, and a strong B2B social presence on LinkedIn and Instagram.
Hotelkit has not raised institutional funding rounds according to disclosed sources and operates as a bootstrapped private company. The company holds GDPR-compliant processor status and has earned an EcoVadis Sustainability Rating (2025) alongside five HotelTechReport category awards in 2026 (Best Staff Collaboration Tool, Maintenance Software, Employee Engagement Software, Housekeeping Software, and Operations Platform). Recent strategic activity centers on broadening the product surface (Facility Management in April 2025, Digital Housekeeping in June 2025, Knowledge AI in 2025) and expanding the integration ecosystem through partnerships with Front Office Cloud (September 2025) and HiJiffy.
Hotelkit firmographics
Firmographics- Name
- Hotelkit
- Legal name
- hotelkit GmbH
- Website
- https://hotelkit.net
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hotelkit is an Austrian SaaS company providing an all-in-one hotel operations platform covering team collaboration, housekeeping, facility management, and AI-driven knowledge retrieval for over 4,000 hotels and 180,000 users globally.
- Ownership category
- akta.pro rank
Hotelkit industry classification
Industry- Product category
- Hotel Operations Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Itinerary Management & Trip Collaboration Apps (THALAMAE)
Keywords
Where Hotelkit is headquartered
LocationHeadquarters
- HQ city
- Salzburg
- HQ country
- Austria
- HQ region
- Europe
Offices1 record
Markets served
Hotelkit business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Monthly Usage Fees): The primary revenue stream consists of recurring monthly subscription fees based on the number of activated users and/or rooms. Pricing is determined per offer and billed in advance for the selected billing interval. The subscription grants access to the cloud-based software platform, updates, hosting, and standard support services.
- Set-up Fee: One-time investment for system setup and initial configuration, charged upon confirmation of paid usage after the trial period. This covers the initial account creation, configuration, and optional training for customer employees.
- Additional Functions/Add-ons: Additional features such as Knowledge AI and Google Translate can be acquired as paid add-on services beyond the base platform subscription. Pricing for these is itemized separately in offers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Set-up + Recurring Subscription |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Hotelkit product offering
Product offeringCore offering
Hotelkit is a cloud-based SaaS hotel operations platform that unifies team collaboration, housekeeping management, facility management, and an AI-powered knowledge assistant into a single solution for hotel teams. It replaces fragmented phone calls, paper checklists, and ad-hoc messaging with a central digital tool that routes information to the right person across departments and properties. The platform is sold via subscription plus a one-time setup fee and serves over 4,000 hotels worldwide.
Product overview
Hotelkit is an all-in-one hotel operations platform offered as a SaaS solution with four core products that work together: Team Collaboration serves as the central hub for internal communication and workflow management; Housekeeping provides daily planning, cleaning checklists and PMS integration; Facility Management handles asset lifecycle and preventive maintenance; and Knowledge AI acts as a 24/7 AI-powered assistant for knowledge retrieval. The platform serves independent hotels and hotel groups/chains across multiple departments including corporate management, front office, housekeeping, maintenance, HR, and IT. The company reports serving over 4,000 hotels worldwide with 180,000+ users.
Differentiator
Problem solved
Functional benefit
Products and services
- Team Collaboration Tools for fast team communication and efficient daily workflows, enabling hotels to connect teams, departments and locations, automate workflows, and centralize knowledge management.
- Housekeeping Daily planning, cleaning and inspection checklists with seamless PMS integration for automating cleaning schedules and streamlining all cleaning processes.
- Facility Management Centralized asset management and automated preventive maintenance for automating maintenance cycles and minimizing time-consuming manual tasks.
- Knowledge AI 24/7 internal AI assistant that helps hotel teams find and understand hotel knowledge through simple conversations, delivering clear answers based on hotel SOPs.
Quantifiable outcome
- 94% of clients recommend hotelkit
- +3 more outcomes
Companies that use Hotelkit
Customer profileNamed customers6 records
Segments9 records
Ideal customer profiles2 records
Hotelkit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature5 records
Hotelkit partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MewscoreIntegration partnership enabling seamless data synchronization between hotelkit's operations platform and Mews' cloud-based property management system.
- Oracle Hospitality (Opera)coreIntegration with Oracle Hospitality OPERA Property Management System enabling real-time data transfer and streamlined hotel operations.
- apaleocoreIntegration partnership with apaleo's open platform for hotel property management, enabling seamless data synchronization.
- StaycoreIntegration with Stay's property management system for hospitality operations synchronization.
- HiJiffyminorJoint go-to-market partnership featuring co-hosted webinars like 'Automating Guest Request Coordination with HiJiffy & hotelkit' combining hotelkit's operations platform with HiJiffy's guest messaging solution.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Hotelkit competitors and assessment
Company assessmentBroad incumbents
- HotSOS (Amadeus Hospitality): HotSOS, now part of Amadeus Hospitality, is an established service optimization and work-order platform for hotels; it competes with hotelkit in housekeeping and facility management, but sits inside a much larger hospitality suite.
- Oracle Hospitality (OPERA): Oracle's OPERA is the dominant hotel PMS and is already integrated with hotelkit; it could expand native operations functionality and compete more directly with hotelkit's modules.
- Shiji (Infrasys/Infrasync): Shiji offers a broad hospitality technology platform including operations, POS, and PMS; its operations modules overlap with hotelkit's housekeeping and maintenance features.
Direct peers
- Alice (Actabl): Alice is a hotel operations/task management platform offering housekeeping checklists and team coordination, overlapping with hotelkit's Housekeeping and Collaboration modules.
- Hotel Effectiveness: Hotel Effectiveness provides labor management and housekeeping scheduling software for hotels, competing with hotelkit's housekeeping and team workflow modules.
- Optii Solutions: Optii is a hotel operations platform offering housekeeping, maintenance, and team collaboration tools, directly competing with hotelkit's core modules in the same mid-market and chain segment.
- Quore: Quore provides hotel housekeeping, engineering/maintenance, and internal communication workflows, overlapping head-on with hotelkit's Housekeeping, Facility Management, and Collaboration products.
- Whistle (Actabl): Whistle, now under Actabl, is a hotel messaging and operations platform focused on team communication and shift management; it directly overlaps with hotelkit's Team Collaboration and shift-handover use cases.
Emerging players
- Asksuite: Asksuite is a guest communication and AI booking assistant that partners with hotelkit; while not a direct head-to-head, it competes for AI/automation budget inside hotel operations stacks.
Regional players
- Mews: Mews is a fast-growing cloud PMS with growing operations/marketplace capabilities; it is both an integration partner and an emerging potential competitor in hotel operations.
Market position
Strengths3 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Hotelkit social profiles
Digital presenceHotelkit compliance and trust
Trust signalCompliance2 records
Hotelkit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hotelkit leadership team
Management profileNumber of profiles
Profiles1 record
Hotelkit funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hotelkit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hotelkit
What does Hotelkit do?
Hotelkit is a cloud-based SaaS hotel operations platform that unifies team collaboration, housekeeping management, facility management, and an AI-powered knowledge assistant into a single solution for hotel teams. It replaces fragmented phone calls, paper checklists, and ad-hoc messaging with a central digital tool that routes information to the right person across departments and properties. The platform is sold via subscription plus a one-time setup fee and serves over 4,000 hotels worldwide.
Is Hotelkit a public or private company?
Hotelkit is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hotelkit founded?
Hotelkit was founded in 2012. It employs 11 to 50 people.
Where is Hotelkit based?
Hotelkit is headquartered in Salzburg, Austria, in the Europe region.
How does Hotelkit make money?
Three revenue lines are on record. SaaS Subscription (Monthly Usage Fees) is the primary driver. The others are set-up Fee and additional Functions/Add-ons.
Who are Hotelkit's main competitors?
Broad incumbents on record are HotSOS (Amadeus Hospitality), Oracle Hospitality (OPERA) and Shiji (Infrasys/Infrasync). Direct peers are Alice (Actabl), Hotel Effectiveness, Optii Solutions, Quore and Whistle (Actabl). Asksuite is listed as an emerging player. Mews is listed as a regional player.
Does Hotelkit have an API?
Yes. Hotelkit exposes a public API. Developer documentation is at hotelkit.net/hotelkit-open-api.
What industry is Hotelkit in?
Hotelkit's product category is Hotel Operations Software. Its primary akta.pro industry code is THALAMAE, Itinerary Management & Trip Collaboration Apps. Its NAICS code is 518 and its SIC code is 7372.