What Windsor Communities does

Windsor Communities is the in-house multifamily property management subsidiary of GID (GID Investment Advisers LLC and affiliates), managing approximately 45,000 apartment units across more than 155 communities in 23 U.S. markets spanning California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Oregon, Texas, Virginia, Washington, and Washington D.C. Founded in 1960 and headquartered in Boston, the company serves individual residential renters—including professionals, families, and pet owners—through a direct-to-consumer model that combines on-site leasing offices, a digital-first website with location-based search, online applications, and self-guided tours via the Tour24 mobile application.

The company's core technology stack is a property management platform built around the SecureCafe-powered Resident Portal, which enables online rent payment, maintenance request submission, amenity reservation, and lease renewals, complemented by Nestio and Funnel Leasing for online applications, LuxerOne package lockers, ButterflyMX video entry, and Hotjar and Google Analytics for user-experience measurement. Revenue is generated through recurring monthly rent on approximately 45,000 units (disclosed unit pricing ranges from $1,725/mo for studios at Tera Apartments to $4,534/mo Total Monthly Leasing Price for 3BR at IO Piazza), supplemented by ancillary fees including application fees ($50), administrative fees ($300), pet fees ($500 one-time plus $40/mo), storage ($75–100/mo), parking (from $5/mo), renter's insurance commissions via the Assurant Point of Lease partnership, and Bilt Rewards loyalty engagement. The go-to-market motion is direct-to-consumer across 23 U.S. markets, supported by a multi-channel leasing funnel (SEO, social, email, self-guided tours) and marketing analytics infrastructure. The company has been ranked #1 in resident satisfaction by Grace Hill Excellence Awards for five consecutive years (2022–2026) among operators managing 30,000+ units, and #3 in the 2025 J Turner ORA Power Rankings Division I.

Name

Windsor Communities

Legal name

Windsor Property Management Company

Website

https://windsorcommunities.com

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Apartment Rental Income: Recurring monthly rental income from approximately 45,000 multifamily units across 155+ apartment communities. Revenue is generated through base rent payments with variable fees for utilities, amenities, parking, and other optional services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Windsor Communities is a multifamily apartment property management company that owns, leases, and operates approximately 45,000 apartment units across more than 155 communities in 23 U.S. markets. It delivers full-service residential property management including leasing, maintenance, resident relations, and community operations, supported by a digital resident services platform (online rent payment, maintenance requests, amenity reservations, lease renewals), self-guided tours, renter's insurance, and a Bilt Rewards loyalty program.

Product overview

Windsor Communities is a multifamily apartment property management company operating as the in-house property management subsidiary of GID (GID Investment Advisers LLC). The company manages approximately 45,000 apartment units across more than 155 communities in 23 U.S. markets. The core offering consists of full-service property management including leasing, maintenance, and resident relations, supported by a digital resident services platform accessible via the SecureCafe-powered Resident Portal. Additional resident-facing services include self-guided property tours via the Tour24 app, renter's insurance through an Assurant partnership, and Bilt Rewards loyalty points for rent payments. The portfolio is organized by geographic markets (Washington D.C./Virginia, Washington State, Oregon, Texas) with individual properties marketed under distinct sub-brand names (e.g., IO Piazza by Windsor, Platform 14, Yaupon by Windsor, Tera Apartments) offering varying amenity profiles from garden-style to luxury high-rise. The company has been ranked #1 in resident satisfaction by Grace Hill Excellence Awards for five consecutive years (2022-2026).

Differentiator

Problem solved

Functional benefit

Products and services

• Apartment Property Management Services Full-service multifamily property management covering leasing, maintenance, resident relations, and community operations for approximately 45,000 apartment units across 155+ communities in 23 U.S. markets, operated as the in-house property management subsidiary of GID.
• Windsor Communities Resident Portal Digital platform (SecureCafe) enabling residents to pay rent online, submit maintenance requests, reserve amenity spaces, and renew leases through a secure online account.
• Self-Guided Property Tours Autonomous property touring service via the Tour24 mobile app, allowing prospective residents to register, verify identity, and tour communities on their own schedule without leasing staff presence.
• Renter's Insurance via Assurant Point of Lease Program Partnership with Assurant providing renter's liability insurance bundled with rent payments, with automatic lease compliance verification and coverage for personal property and displacement expenses.
• Bilt Rewards Alliance Loyalty rewards program partnership enabling residents to earn points on rent payments that can be redeemed for travel, fitness, and other rewards including a pathway to homeownership.
• The Woodley Luxury apartment community in Washington D.C. featuring penthouse units, rooftop deck, fitness center, and proximity to national monuments.
• Halstead Tower by Windsor High-rise apartment community in Alexandria, Virginia featuring golf simulator, rooftop pool, fitness center, and controlled-access garage parking.
• Windsor Bethesda Luxury high-rise in Bethesda, Maryland featuring 24-hour concierge service, rooftop terrace, resort-style pool, on-site restaurants and retail, and metro access.
• IO Piazza by Windsor Modern high-rise community in Arlington, Virginia featuring co-working space, cyber cafe, pet spa, ButterflyMX video entry, and proximity to Shirlington Village and I-395 access.
• Windsor Kingstowne Garden-style apartment community in Alexandria, Virginia featuring resort-style pool, 24-hour fitness center, dog park, and playground.
• The Ridgewood by Windsor Apartment community in Fairfax, Virginia featuring resort-style pool, coworking space, movie theater, and game room.
• Windsor Herndon Apartment community in Herndon, Virginia featuring outdoor lounge with fireplace, fitness center, business center, and Amazon Package Hub.
• Windsor Oak Creek Apartment community in Fairfax, Virginia featuring resort-style pool, 24-hour fitness center, gated dog park, nature trail, and complimentary shuttle to Vienna Metro.
• Tera Apartments Boutique downtown Kirkland, Washington community featuring rooftop veranda, Lake Washington views, LuxerOne package lockers, 24-hour fitness with infrared sauna, and ENERGY STAR certification.
• Windsor Totem Lake Apartment community in Kirkland, Washington featuring co-working spaces, fitness center, walking trails, and proximity to Lake Washington.
• Windsor Juanita Bay Apartment community in Kirkland, Washington featuring indoor and outdoor pools, fitness center, and playground.
• Reflections by Windsor Mid-rise apartment community in Redmond, Washington featuring outdoor spaces, fitness center, and proximity to Marymoor Park.
• The Estates at Cougar Mountain Apartment community in Issaquah, Washington featuring resort-style pool, fitness center, theater room, and proximity to 200 miles of trails.
• Windsor Buckman Apartment community in Portland, Oregon featuring rooftop deck, climbing wall, fitness center, bike station, and dog wash.
• Platform 14 Apartment community in Hillsboro, Oregon adjacent to MAX Light Rail featuring racquetball court, cinema room, coworking space, and rooftop deck.
• Yaupon by Windsor Apartment community in Austin, Texas featuring crescent-shaped pool, sky deck, fitness and yoga studio, coworking center, EV charging, and proximity to Barton Creek.
• Windsor Oak Hill Apartment community in Austin, Texas featuring infinity-edge pool, media room, fitness center, and proximity to downtown Austin and UT Austin.
• Windsor Lantana Hills Apartment community in Austin, Texas featuring infinity-edge pool, 24-hour Technogym fitness center, electric car charging, private screening room, and smoke-free environment.

Quantifiable outcome

• #1 ranked property management company for resident satisfaction for 5 consecutive years (companies managing 30,000+ units)
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and standard.

• Bilt RewardscoreStrategic or Co-development PartnerWindsor Communities partnered with Bilt Rewards, a loyalty program that allows residents to earn points on rent payments. Residents can redeem points for travel, fitness, and use as a path to homeownership. This partnership provides additional value to residents and creates financial incentives for tenant retention.
• Assurant Point of Lease ProgramstandardStrategic or Co-development PartnerWindsor Communities partnered with Assurant's Point of Lease Program to provide residents with convenient renter's insurance options. The program offers automatic compliance with lease insurance requirements, coverage for personal property, and automatic premium payments bundled with rent.
• Tour24coreTechnology or IntegrationWindsor Communities integrated Tour24 app technology to enable self-guided property tours. Residents can register, verify identity (including photo ID and credit card for identification), schedule tours, and access buildings without leasing professional assistance.
• GID (Windsor Investments Group)coreOthersWindsor Communities is the in-house property management company of GID (Windsor Investment Advisers LLC, GID Credit Advisers LLC, GID Industrial Advisers LLC). GID is the parent real estate investment and development firm that owns the multifamily portfolio managed by Windsor Communities.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Greystar Real Estate Partners: Greystar is the largest U.S. multifamily property management and investment firm, managing ~800,000+ units globally. It is the most direct comparable to Windsor in business model (third-party and institutional multifamily management) and scale ambition.
• BH Management Services: BH Management Services is a large multifamily property management firm managing ~100,000+ units across the U.S. It directly competes with Windsor for third-party and institutional management contracts and serves a similar renter demographic.
• Bozzuto Group: Bozzuto is a privately held multifamily developer, owner, and operator with ~80,000+ units across the East Coast and select Midwest markets. It is comparable in business model (vertically integrated multifamily operator with strong resident-experience brand) and overlaps with Windsor in DC/Mid-Atlantic geographies.
• Lincoln Property Company: Lincoln Property Company is one of the largest diversified real estate firms in the U.S., with a major multifamily management arm operating across ~200,000+ units. It directly competes with Windsor for institutional multifamily management mandates and renter mindshare.

Regional players

• Essex Property Trust: Essex Property Trust is a multifamily REIT operating ~62,000 units exclusively on the U.S. West Coast (California, Seattle). It is highly comparable to Windsor's West Coast portfolio (Tera, Reflections, Windsor Totem Lake) but does not directly compete in Windsor's East Coast or Texas markets.

Broad incumbents

• UDR Inc. UDR is a diversified multifamily REIT with ~60,000+ units across coastal and select sun-belt markets. Comparable in renter demographic and amenity positioning but operates as a publicly traded capital-markets platform rather than an in-house operator.
• Cushman & Wakefield (Multifamily): Cushman & Wakefield is a global commercial real estate services firm with a U.S. multifamily management arm. It overlaps with Windsor in institutional multifamily management but operates as a broader, diversified real estate services platform.
• Equity Residential: Equity Residential is a major multifamily REIT owning ~80,000+ units concentrated in urban coastal gateways (NYC, Boston, DC, SF, LA, Seattle). Directly competes with Windsor for urban, amenity-rich renters in many of the same metros.
• Camden Property Trust: Camden Property Trust is a publicly traded multifamily REIT with ~172 units across ~170 communities, primarily in the Sun Belt. Comparable in operating model and renter demographic, with overlap in Windsor's Texas and Southeast markets.
• AvalonBay Communities: AvalonBay is a publicly traded multifamily REIT owning/operating ~90,000+ units across coastal U.S. markets. Comparable in geographic footprint (CA, NY, NJ, DC) and luxury-amenitized renter positioning, but with a broader capital-markets profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/WindsorCommunities/playlists
• Facebookfacebook.com/windsorcommunities
• LinkedInlinkedin.com/company/windsor-communities
• Instagraminstagram.com/windsorcommunities
• Xx.com/WindsorComm

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Windsor Communities