NetTel USA
NetTel USA is a privately held BPO and first-party accounts receivable management provider, serving enterprise and mid-market clients with omnichannel customer service and back-office operations from a single Melville, NY facility since 1999.
- Company typePrivate
- Founded1999
- HeadquartersFarmingdale, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What NetTel USA does
NetTel USA, Inc. is a privately held, New York–domiciled business process outsourcing (BPO) provider founded in 1999, operating from a single 45,000 square-foot centralized facility in Melville, NY with a disaster-recovery site in Woodbury, NY. The company is a member of the Sunrise Family of Companies alongside Sunrise Credit Services, Inc. and Sunrise Capital Management, which provides cross-entity capacity scaling and integrated financial-services support. Headcount is reported at 51–100 employees, and the business runs on quote-based, custom-priced managed-service contracts with no publicly disclosed rates.
The company's revenue is generated through two primary service lines: First-Party Accounts Receivable Management (ARM), offering data-driven customer-retention and recovery programs with payment processing, and broader BPO Services covering customer service and back-office operations. Target customers are enterprise and mid-market companies, with a stated emphasis on financial-services and credit-industry clients whose needs align with compliant, brand-safe customer treatment. The go-to-market is direct enterprise sales via dedicated phone lines (800-355-7499), sales email, and a quote-based engagement model.
Underlying the service delivery is a cloud-based omnichannel technology stack that integrates voice, email, chat, SMS, web portal, mobile app, US mail, and AI virtual agents, supported by Interactive Voice Response (IVR), Predictive Dialing, Human Call-Initiated Dialing, a Customer Relationship Management (CRM) system, Speech Analytics, Secure Payment Capture (PCI DSS compliant), Workforce Management (WFM), and Business Intelligence and Reporting. The company also operates the Sunrise Family of Companies University (SFCU), an internal training program delivering 85+ hours of initial training to new hires with over 50% of employees SFCU-certified, which functions as a workforce-quality moat in a labor-intensive industry.
NetTel USA firmographics
Firmographics- Name
- NetTel USA
- Legal name
- NetTel USA, Inc.
- Website
- https://nettelusa.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- NetTel USA is a privately held BPO and first-party accounts receivable management provider, serving enterprise and mid-market clients with omnichannel customer service and back-office operations from a single Melville, NY facility since 1999.
- Ownership category
- akta.pro rank
NetTel USA industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Office Administrative Services (5611)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Billing, Payments & Account Administration Centers (BPAAAAAF)
- akta.pro secondary industries
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
Keywords
Where NetTel USA is headquartered
LocationHeadquarters
- HQ city
- Farmingdale
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
NetTel USA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- First-Party Accounts Receivable Management (ARM): Custom data-driven programs for increasing customer retention and recoveries. Services include contacting customers through preferred channels, payment processing, and financial recovery operations. Revenue generated through service contracts with client companies.
- BPO Services: Business Process Outsourcing for customer service and back office operations. Includes managing customer queries, handling back-office tasks, and providing end-to-end workflow solutions. Revenue generated through service contracts with enterprise and mid-market clients.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
NetTel USA product offering
Product offeringCore offering
NetTel USA delivers outsourced customer service, back office operations, and first-party accounts receivable management (ARM) programs to business clients. Services are executed by trained representatives using omnichannel technology (phone, SMS, email, chat, web portal, mobile, app, virtual agent, US mail) from a centralized 45,000 square-foot US-based facility. The company also runs the Sunrise Family of Companies University (SFCU) training program to certify staff handling these engagements.
Product overview
NetTel USA offers a unified BPO platform combining 1st Party Accounts Receivable Management and customer service operations. The core offerings include 1st Party ARM for financial recovery and BPO Services for customer service and back office operations. These are supported by a suite of technology features including Cloud-Based Omnichannel Support, IVR, Virtual Agents/AI, CRM, Speech Analytics, Secure Payment Capture, Workforce Management, Business Intelligence and Reporting, Predictive Dialing, and Human Call Initiated Dialing. The company also operates the Sunrise Family of Companies University (SFCU) as its proprietary training program. All services are delivered from the company's centralized New York facility with a disaster-recovery site in Woodbury, NY.
Differentiator
Problem solved
Functional benefit
Brands
- Sunrise Family of Companies University (SFCU): The company's award-winning training program called 'Where Knowledge Is Power' providing over 85 hours of initial training to new hires.
Companies that use NetTel USA
Customer profileSegments2 records
Ideal customer profiles2 records
NetTel USA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature9 records
NetTel USA partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Sunrise Credit Services, Inc.coreSister company within the Sunrise Family of Companies. Enables rapid scaling to meet client needs for small projects or large-scale operations. Works collaboratively to provide professional representation and maximum financial recovery.
- Sunrise Capital ManagementcorePart of the Sunrise Family of Companies, providing integrated financial services and operational support across the corporate family.
Scale indicators4 records
Recent moves1 record
Expansion highlights4 records
NetTel USA competitors and assessment
Company assessmentDirect peers
- Teleperformance: Large global contact center and business process outsourcer providing customer experience management, omnichannel support, and back office services across enterprise clients — a directly comparable BPO peer.
- Foundever (formerly Sitel Group): Global CX outsourcing and contact center operator offering customer service, sales, technical support, and back office solutions — a direct competitor in outsourced customer contact.
- Concentrix: Global CX and BPO provider offering customer service, back office support, and omnichannel contact center solutions across voice, chat, email, and digital channels — directly comparable to NetTel's core BPO and omnichannel offering.
- Alorica: Privately held digital CX and BPO company providing voice, chat, email, and social customer support plus collections and back office services — a direct peer in mid-market enterprise CX outsourcing.
- StarTek: Customer experience BPO providing voice, digital, and back office services to mid-market and enterprise clients — a comparable peer in customer contact center outsourcing.
- IBEX Limited: Omnichannel CX solutions and BPO provider delivering customer service, sales, and digital support across voice and non-voice channels — directly comparable to NetTel's omnichannel BPO model.
- Afni: US-based contact center and BPO with strong accounts receivable management and customer service practices, including collections support — particularly comparable to NetTel's 1st Party ARM focus and US-based delivery model.
- TaskUs: Digital-first CX and BPO serving digital-native and enterprise clients with customer support, content moderation, and back office — a comparable peer in customer care outsourcing with a similar technology-led proposition.
- TTEC (TeleTech): Customer experience technology and BPO operator offering omnichannel contact center services, AI-enabled CX, and back office support — directly comparable to NetTel's BPO and CX technology stack.
Emerging players
- Liveops: Cloud-based virtual contact center providing flexible customer service agent capacity across voice, chat, and digital channels — a comparable peer focused on US-domestic agent sourcing and omnichannel support for mid-market clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
NetTel USA social profiles
Digital presenceNetTel USA compliance and trust
Trust signalCompliance1 record
NetTel USA financial estimates
Financial estimateRevenue estimate
Valuation estimate
NetTel USA leadership team
Management profileNumber of profiles
NetTel USA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NetTel USA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NetTel USA
What does NetTel USA do?
NetTel USA delivers outsourced customer service, back office operations, and first-party accounts receivable management (ARM) programs to business clients. Services are executed by trained representatives using omnichannel technology (phone, SMS, email, chat, web portal, mobile, app, virtual agent, US mail) from a centralized 45,000 square-foot US-based facility. The company also runs the Sunrise Family of Companies University (SFCU) training program to certify staff handling these engagements.
Is NetTel USA a public or private company?
NetTel USA is a private company. It is classified as corporate owned and is currently operating.
When was NetTel USA founded?
NetTel USA was founded in 1999. It employs 51 to 100 people.
Where is NetTel USA based?
NetTel USA is headquartered in Farmingdale, United States, in the North America region.
How does NetTel USA make money?
Two revenue lines are on record. First-Party Accounts Receivable Management (ARM) is the primary driver. The others are BPO Services.
Who are NetTel USA's main competitors?
Direct peers on record are Teleperformance, Foundever (formerly Sitel Group), Concentrix, Alorica, StarTek, IBEX Limited, Afni, TaskUs and TTEC (TeleTech). Liveops is listed as an emerging player.
Does NetTel USA have an API?
No public API is recorded for NetTel USA.
What industry is NetTel USA in?
NetTel USA's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAAAAF, Billing, Payments & Account Administration Centers, with a secondary code of BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C). Its NAICS code is 5611 and its SIC code is 4899.