What Hoteza does

Hoteza Limited is a privately held, Cyprus-incorporated hospitality technology company that builds the Hoteza Guest Journey Platform — a unified, cloud-based software stack connecting pre-arrival, in-stay, and post-stay guest touchpoints across hotel properties. Its product portfolio spans Hoteza TV (interactive in-room entertainment, ranked #1 worldwide at HotelTechAwards 2025 and 2026), Hoteza Cast (secure personal streaming), Hoteza Mobile Check-In and E-Sign (paperless arrival), Hoteza Guest App, Hoteza AI Concierge (a ChatGPT-powered multilingual chatbot that automates up to 85% of routine front desk queries), Hoteza Communication Hub (automated guest messaging across email, WhatsApp, and push), HotPad (in-room tablet), HotSign (digital signage), Digital Tipping, and Hotel Internet (HSIA). The platform sits on modern IP-based architecture with 200+ certified native integrations across PMS, POS (including direct MICROS routing), GRMS, payment, loyalty, and mobile key systems, and is ISO 27001 certified and GDPR compliant with European data centers.

The company serves a global hospitality customer base of more than 1,000 hotels across 65 countries, including named enterprise accounts such as Accor, TUI, Rosewood Hotels & Resorts, Peninsula Hotels, and Radisson Hotel Group, alongside boutique, business, and resort properties. Revenue is generated through annual or multi-year subscription licensing for the platform modules, hardware sales (smart TVs, HotPad tablets, HotSign displays, casting devices), and professional services for deployment and onboarding. Go-to-market is sales-led, combining direct regional field sales (Director of Sales for North America, MEA Sales Director based in Dubai), channel partners including CADD Hospitality Division in MEA since 2018 and EasyTech in the US, event-driven demand generation at hospitality trade shows such as HITEC and Arabian Travel Market, and the Hoteza Club referral program.

Hoteza was founded in May 2013 by Nikolay Beloshitsky and Alexey Chizhikov and remains founder-led and bootstrapped with no disclosed institutional funding rounds. The company employs 70+ designers, developers, engineers, and managers across its Cyprus headquarters, Dubai MEA hub, and distributed teams. Operational scale has been built organically over 12+ years through continuous product launches (TV and HSIA in 2014, HotPad and HotSign in 2015, Web App in 2020, Check-In in 2021, and the unified platform expansion in 2025) and peer-recognized category leadership in hospitality TV and guest apps.

Name

Hoteza

Legal name

Hoteza Limited

Website

https://hoteza.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Hoteza Limited builds a unified, cloud-based Guest Journey Platform for hotels — combining interactive TV, mobile app, paperless check-in, AI concierge, and communication tools across more than 1,000 properties in 65 countries. Founded in 2013 and headquartered in Cyprus, the bootstrapped company sells subscription modules plus hardware to enterprise chains and boutique hotels worldwide.

Ownership category

akta.pro rank

Product category

Hospitality Technology Software

NAICS

Traveler Accommodation (7211)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Booking Engines & Direct Web Booking (THALACAD)

akta.pro secondary industry

Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)

Keywords

• Hospitality technology software
• Hotel guest experience platform
• In-room entertainment solutions
• Hotel mobile check-in
• Hotel AI concierge

Headquarters

HQ city

Wan Chai

HQ country

Hong Kong SAR China

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform/SaaS Licensing: Annual or multi-year subscription licensing for the Hoteza Guest Journey Platform covering modules such as TV, Guest App, Check-in, AI Concierge, Communication Hub, HotPad, HotSign, Cast, Digital Tipping, and E-Sign. Revenue is recurring in nature, driven by the number of modules deployed and hotel room count.
2. Hardware Sales: Sale of hardware components including smart TVs for IPTV deployment, in-room tablets (HotPad), digital signage displays (HotSign), and casting/streaming hardware. Often positioned alongside platform licensing for modules requiring physical devices.
3. Professional Services & Implementation: Deployment, onboarding, and training services provided to hotel clients during implementation. The company states 24/7 global support and training for staff are included with platform access, with setup timelines ranging from days to several weeks depending on modules selected.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Hoteza sells a modular, cloud-based Guest Journey Platform for hotels that unifies in-room entertainment (IPTV, casting), mobile and web guest engagement (mobile check-in, E-Sign, guest app), in-room tablets, digital signage, AI-powered multilingual concierge, automated guest messaging, digital tipping, and guest Wi-Fi under a single centrally managed system. It sells this platform via SaaS subscriptions, supplemented by hardware sales (TVs, tablets, signage) and implementation services, to hotels and hotel groups across 65 countries.

Product overview

Hoteza offers an all-in-one Guest Journey Platform architecture comprising integrated modules that work together to enhance the hotel guest experience at every touchpoint. The platform is built around a unified ecosystem combining: Hoteza TV (award-winning interactive in-room entertainment), Hoteza Cast (secure content streaming), Hoteza Mobile Check-in (web-based self check-in), Hoteza E-Sign (digital registration), Hoteza Guest App (mobile companion), Hoteza AI Concierge (24/7 multilingual AI chatbot), Hoteza Communication Hub (automated messaging), Hoteza HotPad (in-room tablet), Hoteza HotSign (digital signage), Hoteza Digital Tipping (cashless gratuities), and Hoteza Hotel Internet (HSIA). All modules are managed from a centralized system and are designed to work together seamlessly, covering the complete guest journey from pre-arrival through stay to post-departure.

Differentiator

Problem solved

Functional benefit

Brands

• AI Concierge: AI-powered multilingual hotel chatbot providing 24/7 automated guest communications supporting over 20 languages.
• Hoteza TV
• Hoteza Guest App
• Hoteza HotPad
• Hoteza HotSign
• Hoteza Cast
• Hoteza Communication Hub
• Hoteza E-Sign
• Hoteza Check-In
• Hoteza Tips
• Hoteza Club

Products and services

• Hoteza Guest Journey Platform Unified all-in-one digital platform that connects every hotel guest touchpoint (pre-arrival, during stay, post-stay) into one seamlessly managed ecosystem, integrating Hoteza TV, Cast, Check-in, Guest App, AI Concierge, Communication Hub, HotPad, HotSign, E-Sign, Digital Tipping, and Hotel Internet modules under centralized management for hotels and hotel groups.
• Hoteza TV Interactive in-room entertainment and IPTV solution for hotels, featuring content streaming, in-room dining menus, upselling capabilities, and marketing modules. Awarded Best Hospitality TV at HotelTechAwards 2025 and 2026.
• Hoteza Cast Secure content casting solution that enables hotel guests to cast personal content from phones, tablets, or laptops to in-room TVs, delivering a 'just like home' entertainment experience.
• Hoteza Mobile Check-in Web-based self check-in solution for hotels that delivers an effortless, streamlined arrival experience for all accommodation types, reducing front desk workload and saving approximately 15 minutes per reservation.
• Hoteza Guest App Mobile and web companion application for hotel guests that enables check-in, room control, service access, and communication with staff. Ranked Top 3 globally in the Hotel Guest Apps category at HotelTechAwards 2026.
• Hoteza HotPad Interactive in-room tablet hardware and software solution for hotels, enabling digitised ordering systems in restaurants, spas, and room service, as well as guest convenience and service access.
• Hoteza HotSign Dynamic digital signage solution for hotels that elevates public spaces with dynamic screens for guest information and promotional content.
• Hoteza E-Sign Digital reception solution that enables paperless hotel check-in via electronic signatures, eliminating paper registration cards while promoting hotel services.
• Hoteza AI Concierge AI-powered 24/7 intelligent support chatbot for hotels that provides instant guest communication across all channels, supports 20+ languages, and automates up to 85% of routine front desk queries.
• Hoteza Digital Tipping Cashless digital tipping solution for hotels enabling guests to tip staff digitally via QR codes, TV, mobile app, or WhatsApp, integrated with Apple Pay, Google Pay, Revolut Pay, Visa, and Mastercard. Implemented at zero cost to the hotel.
• Hoteza Communication Hub Automated guest communication platform for hotels that enables seamless messaging from booking to checkout across email, WhatsApp, SMS, and push notifications with customisable triggers and audience segmentation.
• Hoteza Hotel Internet (HSIA) High-speed internet access solution for hotels providing seamless Wi-Fi distribution and connectivity, with customisable landing pages and digital promotional messaging for guests.

Quantifiable outcome

• Up to +12% RevPAR growth
• +9 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CADD Hospitality DivisioncoreChannel Partner/ Reseller/ DistributorLong-standing channel partner for the MEA (Middle East and Africa) region since 2018. CADD Hospitality Division resells and distributes Hoteza's guest journey platform across hotels in the UAE, Saudi Arabia, and Africa. The partnership has been central to Hoteza's regional expansion, with Saudi Arabia being the second-fastest growing market in the region.
• EasyTechminorChannel Partner/ Reseller/ DistributorEasyTech collaborated with Hoteza on US market development. EasyTech representative Dinos met with Hoteza CEO Nikolay Beloshitsky and introduced Shane Pierce to the Hoteza platform, which influenced his decision to join as Director of Sales for North America.
• RoomiominorGTM or Marketing PartnerRoomio has a brand collaboration with Hoteza, with Karina (Hoteza's Brand Manager) also contributing as Brand Manager at Roomio. The partnership involves visual brand identity work and cross-promotional activities.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Quadriga Worldwide: Hospitality connectivity and guest-experience provider specializing in IPTV, HSIA, casting, and digital signage for hotels. Comparable product portfolio and enterprise hotel customer base to Hoteza's in-room entertainment stack.
• Sonifi Solutions: US-headquartered provider of hotel guest entertainment (interactive TV, casting, content streaming) and connectivity solutions. Directly competes with Hoteza TV and Cast products in the North American enterprise hospitality market.
• Cloudbeds: Hospitality management suite covering PMS, booking engine, channel manager, and guest engagement. Targets similar mid-market and boutique hotel segments and increasingly competes on guest-experience modules adjacent to Hoteza's offering.
• Mews: Cloud-native hotel property management and guest experience platform serving boutique hotels, chains, and hostels. Overlaps with Hoteza on guest app, check-in, and integrated guest journey, and competes for the same modern hotel buyer.
• Nonius: Portugal-based hospitality technology provider offering a comparable guest journey suite including IPTV, guest internet, in-room tablets, mobile apps, casting, digital signage, and contactless solutions. Nonius is the closest functional analogue to Hoteza in scope and customer base across Europe and MEA.
• Shiji Group: Global hospitality technology platform providing PMS, POS, guest experience, and digital infrastructure to hotels. Competes head-to-head with Hoteza in enterprise guest-experience modules, particularly with global hotel chains in APAC and EMEA.
• ALICE (by Operto): Hotel operations and guest experience platform offering messaging, task management, and guest journey tools. Overlaps with Hoteza's Communication Hub and guest messaging capabilities and serves a similar boutique-to-upper-upscale customer set.

Broad incumbents

• Oracle Hospitality: Broad incumbent offering OPERA PMS, MICROS POS, and adjacent guest experience modules. Competes indirectly with Hoteza at enterprise hotel chains where Oracle's installed base is a switching-cost barrier, particularly relevant given Hoteza's direct MICROS POS integration.
• Agilysys: Hospitality-focused software provider covering PMS, POS, inventory, and document management. Competes with Hoteza at full-service and luxury hotels where Agilysys' suite overlaps with Hoteza's guest experience and operational modules.
• Infor Hospitality: Cloud hospitality suite covering PMS (Infor HMS), POS, CRM, and analytics for hotels and resorts. Competes with Hoteza at large hotel chains where Infor's enterprise software breadth overlaps with Hoteza's guest journey modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hoteza-hospitality-software
• Xx.com/HotezaSoftware
• Facebookfacebook.com/hoteza

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hoteza