What CloudConnect Communications Pvt. Ltd. does

CloudConnect Communications Pvt. Ltd. is an India-based Unified Communications as a Service (UCaaS) provider, founded in 2017 and headquartered in Noida, that delivers mobile-first cloud telephony, contact center, messaging, and AI-powered voice-bot solutions to more than 350 enterprise customers across India, with operational reach extending to the UK and US via international DID numbers and global call termination. Its customer base spans healthcare, BFSI, education, IT/ITES, logistics, e-commerce, manufacturing, hospitality, and PSU/government verticals, with named accounts including ART Housing Finance, Felix Hospital, Apollo Pharmacy, Aakash BYJUS, UNIVO, Dataman, Net2Source, V-Mart Retail, EazyERP, Excitel, Shipyaari, and Propelor India.

The platform is organized across six product categories: Cloud Telephony (hosted IVR, Class 5 Cloud PBX, DID numbers, SIP trunking, WebRTC calling, voice and message broadcasting, toll-free numbers, and number masking); Cloud Contact Center (intelligent call distribution, predictive and progressive auto-dialers, omnichannel support, inbound and outbound calling); Messaging (bulk transactional and promotional SMS, high-priority OTPs, and WhatsApp Business APIs); Programmable API Stack (Click2Call, CDR webhook notifications, call recordings, SMS gateway and WhatsApp APIs); AI (human-like voice bots and WhatsApp bots); and Value Added Services (DND scrubbing and Truecaller Verified Business Caller ID). The company holds India's first DOT-licensed B2B Virtual Network Operator status under the 140 number series, providing compliance with TRAI commercial-communications guidelines, and reports operational scale of 50M+ monthly voice minutes, 100M+ conversations, and 30K+ endpoints at 99.9% uptime. Underlying integrations span Salesforce (with SSO), Zoho CRM and Bigin, Freshdesk, Freshsales, Bitrix24, Lead Squared, Kylas, and recruitment platforms such as Naukri, Monster, and Indeed.

Revenue is generated through subscription-based cloud telephony and contact center plans (entry-level PBX plans publicly listed at INR 999/month for fixed-line PBX and INR 1,499/month for mobile PBX, with custom quotes for unlimited CPBX and contact center enterprise deployments), usage-based pricing for the API stack, SMS, and WhatsApp messaging, recurring fees for value-added services, and professional services for implementation and training. Distribution combines self-serve SaaS access for SMBs with direct enterprise field sales, a channel partner recruitment program for mid-market and Tier-2/Tier-3 reach, and a developer API surface for ISV integrations; the company maintains six offices across Noida (headquarters), Pune, Bengaluru, Ahmedabad, Gurugram, and Delhi. In October 2024, Ozonetel announced the acquisition of CloudConnect with the stated goal of extending its oneCXi platform with UCaaS capabilities, and the CloudConnect product line and website continue to operate post-transaction.

Name

CloudConnect Communications Pvt. Ltd.

Legal name

CloudConnect Communications Pvt. Ltd.

Website

https://cloudconnect.in

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

CloudConnect Communications is an India-based, DOT-licensed UCaaS provider offering cloud telephony, contact center, messaging, and AI voice-bot solutions to 350-plus enterprise customers across healthcare, BFSI, education, IT/ITES, retail, and logistics verticals.

Ownership category

akta.pro rank

Product category

Cloud Communications / Unified Communications as a Service (UCaaS)

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• Cloud telephony services
• Unified communications platform
• Cloud contact center solutions
• Virtual network operator services
• Programmable voice APIs

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Subscription - Cloud Telephony Plans: Monthly/annual subscription plans for cloud PBX, hosted IVR, and telephony services. Plans range from basic PBX (fixed line) at INR 999/month to mobile PBX at INR 1,499/month. Customized enterprise solutions quoted based on requirements.
2. Contact Center Solutions: Subscription-based cloud contact center solutions with agent-based pricing for enterprise deployments. Includes inbound/outbound calling, auto dialers, and CRM integration capabilities.
3. Programmable API Stack: Usage-based API access for SMS gateway, WhatsApp integration, call recordings, and programmable voice/video APIs. Billed based on consumption.
4. Messaging Services: Transactional/promotional SMS, high priority OTPs, and WhatsApp Business API messaging services charged per message or usage.
5. Value Added Services: Additional services including DND scrubbing, number masking, and verified business caller ID solutions.
6. Professional Services: Implementation, training, and customization services for enterprise deployments. Mentioned in case studies as part of comprehensive solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

CloudConnect Communications Pvt. Ltd. provides a mobile-first Unified Communications as a Service (UCaaS) platform that integrates cloud telephony, contact center, messaging, AI-powered voice bots, and programmable voice/messaging APIs. As India's first DOT-licensed Virtual Network Operator, the company delivers hosted IVR, Cloud PBX, DID numbers, SIP trunking, WhatsApp Business APIs, predictive auto-dialers, and omnichannel customer engagement for enterprises and SMBs with zero on-premise infrastructure.

Product overview

CloudConnect Communications Pvt. Ltd. offers a comprehensive mobile-first UCaaS (Unified Communications as a Service) platform that integrates cloud telephony, contact center, messaging, AI-powered voice bots, and programmable APIs. The product portfolio consists of six core product categories: Cloud Telephony (providing hosted IVR, Cloud PBX, DID numbers, SIP trunking, WebRTC calling), Cloud Contact Center (with intelligent call distribution, auto dialers, omnichannel support), Messaging (Bulk SMS, OTPs, WhatsApp Business APIs), Programmable API Stack (Click2Call, CDRs, Call Recordings, SMS/WhatsApp integration), Artificial Intelligence (Voice Bots, WhatsApp Bot), and Value Added Services (DND scrubbing, Truecaller verification). As India's first DOT-licensed Virtual Network Operator, CloudConnect enables enterprises to streamline communications across voice, video, chat, and messaging channels with zero infrastructure costs.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Telephony Core cloud-based telephony platform for businesses offering Hosted IVR, Cloud PBX with Class 5 features, DID Numbers, Voice and Message Broadcasting, Toll Free Numbers, SIP Trunking, VoIP SIP Softphone, and WebRTC-based browser calling. Targets enterprises and SMBs needing professional business phone systems without infrastructure investment.
• Cloud Contact Center Comprehensive contact center solution with CRM Integration, Intelligent Call Distribution, Inbound/Outbound Calling, Auto Dialers (Predictive/Progressive), WebRTC Calling, Omnichannel capabilities, and Global BPO Solutions for enterprise customer engagement operations.
• Messaging Multi-channel messaging solution including Bulk SMS (Transactional and Promotional), High Priority OTPs, and WhatsApp Business APIs for customer communication, authentication, and engagement.
• Programmable API Stack Developer-facing API platform enabling programmatic integration of voice and messaging capabilities including Click2Call, CDRs Notification (webhook-based), Call Recordings, WhatsApp Integration, and SMS Gateway Integration.
• Artificial Intelligence (AI) AI-powered communication solutions including Voice Bots Streaming for natural human-like inbound and outbound conversations and WhatsApp Bot for automated 24/7 customer support.
• Value Added Services Additional services including DND Scrubbing for compliant telemarketing and Truecaller Verified Business Caller ID Solution for caller identification and brand trust.

Quantifiable outcome

• 30% reduction in call expenses while maintaining service quality (ART Housing Finance)
• +3 more outcomes

Named customers14 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability9 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and major.

• Zoho (CRM Integration)coreTechnology or IntegrationDeep CRM integration with Zoho CRM, Zoho Bigin, and Kylas CRM enabling seamless click-to-call, call logging, lead management, and workflow automation within the CRM platform
• Salesforce (CRM Integration)coreTechnology or IntegrationSalesforce CRM integration with single sign-on facility, voice capabilities, and real-time lead/call management integration
• Freshdesk/Freshsales (CRM Integration)majorTechnology or IntegrationIntegration with Freshdesk and Freshsales CRM platforms for customer support and sales automation
• Bitrix24 (CRM Integration)majorTechnology or IntegrationCRM integration with Bitrix24 for project management and customer relationship capabilities
• Lead Squared (CRM Integration)majorTechnology or IntegrationLead management CRM integration for marketing automation and lead tracking
• WhatsApp Business APIcoreTechnology or IntegrationWhatsApp Business API integration for omnichannel customer engagement, messaging automation, and bot capabilities

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Exotel: India-based cloud telephony and CPaaS provider offering business phone systems, IVR and contact-center solutions to SMBs and enterprises, directly competing with CloudConnect's core UCaaS/cloud telephony offering.
• Ozonetel: Cloud contact-center provider and CloudConnect's acquirer; its oneCXi platform overlaps heavily in CCaaS and now UCaaS, making it both parent and direct category peer.
• Knowlarity: Indian cloud communications provider (now part of Gupshup) offering cloud telephony, IVR and contact-center services to businesses, closely mirroring CloudConnect's product set and market.
• MyOperator: India-focused cloud telephony and call-management SaaS targeting SMBs with IVR, virtual numbers and CRM integration, directly comparable to CloudConnect's SMB plans.
• Acefone (Servetel): Cloud phone system and hosted PBX/contact-center provider serving Indian and global businesses with virtual numbers and toll-free services, overlapping CloudConnect's telephony portfolio.
• Ameyo: Indian contact-center software and customer-experience platform offering omnichannel and dialer solutions, competing with CloudConnect's cloud contact-center offering.

Emerging players

• Gupshup: Conversational messaging and CPaaS platform (SMS, WhatsApp, bots) overlapping CloudConnect's messaging APIs and AI bot capabilities, though more messaging-centric.

Broad incumbents

• Kaleyra (Tata Communications): Global CPaaS provider (now part of Tata Communications) offering voice, SMS and WhatsApp APIs to enterprises, overlapping CloudConnect's programmable communications stack at larger scale.
• Twilio: Global programmable communications platform for voice, SMS and WhatsApp APIs; a broad incumbent whose CPaaS capabilities overlap CloudConnect's API stack, though not India-VNO focused.

Regional players

• Airtel IQ: Bharti Airtel's cloud communications platform delivering CPaaS/cloud telephony to Indian enterprises, a large domestic telecom-backed competitor in the same market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/inCloudConnect
• Facebookfacebook.com/CloudConnectIn
• LinkedInlinkedin.com/company/cloudconnect-communications

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CloudConnect Communications Pvt. Ltd.