Soca AI

What Soca AI does

Soca AI (legally Soca AI Pte. Ltd.) is a Singapore-incorporated, privately held AI company with primary operating presence in Bandung, Indonesia. It develops conversational and agentic AI software for enterprise sales automation and customer engagement, spanning chat, voice, WhatsApp, and multimodal interactions. Its core technology stack centers on the Genesist on-premises platform (three editions: Chat Edition CE, Agentic AI Edition A2E, and Data Lakehouse Edition DLE) and the cloud-hosted Soca Platform, built around a proprietary Small Action Model (SAM), a no-code Agent Studio, retrieval-augmented generation over enterprise knowledge, multimodal AI across text, image, audio, and structured data, and a self-orchestrated multi-model architecture. Voice capabilities (Voice Stream, Phone Call) support 30+ languages, and the platform includes native Shopify, ERP, CRM, and database integrations.

The company sells through a hybrid go-to-market: a product-led growth motion via self-serve access at platform.soca.ai and console.soca.ai, an enterprise field-sales motion for Genesist deployments, and channel partnerships with Dell Technologies (distribution for on-prem), NVIDIA (GPU infrastructure), Huawei (co-development), and regional implementation partners such as Lintas Arta. Revenue is generated from cloud SaaS subscriptions, one-time or multi-year on-premises Genesist licenses (requiring NVIDIA A40 GPUs as a minimum), and professional services for custom domain-tuned models and enterprise implementation. Pricing is quote-based and not publicly disclosed.

Soca AI serves enterprises across banking and finance (e.g., Hoki Bank), telecommunications (TELIN, Telkom Indonesia), energy and utilities (SKK Migas, PLN), healthcare, retail and e-commerce (including IKEA, Shopify-based merchants, Markplus), government (DJP, Kementerian Keuangan), and education/learning (Visecoach). The customer base is concentrated in Indonesian state-owned enterprises and ministries, with expanding regional positioning via the Singapore headquarters. Marketing is multi-channel, spanning a blog, Soca Interact webinars, AgentFEST community events, LinkedIn, YouTube, Instagram, Discord, the AI Weekend Club community, and participation in industry events such as DevFest Cloud Bandung and the Huawei Developer Competition.

Name

Soca AI

Legal name

Soca AI Pte. Ltd.

Website

https://soca.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Soca AI is a Singapore-incorporated AI company that builds conversational and agentic AI platforms for sales automation and customer engagement, serving Indonesian enterprises across banking, telecommunications, energy, healthcare, retail, and government via cloud and on-prem deployments.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• Conversational AI platform
• Agentic AI solutions
• Voice AI technology
• Sales automation AI
• Enterprise AI agents

Headquarters

HQ city

Bandung

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Cloud-based AI platform with usage-based and subscription components. Platform access via platform.soca.ai with tiered capabilities.
2. On-Premises Licensing (Genesist): On-premises enterprise AI platform licensing with three editions: Chat Edition (CE), Agentic AI Edition (A2E), Data Lakehouse Edition (DLE). Requires NVIDIA A40 GPU minimum.
3. Custom Model Development: Domain-tuned AI models built for specific enterprise needs, including LLMs, ML models, and multimodal AI.
4. Enterprise Implementation Services: Consultation, deployment, and integration services for enterprise on-premises and hybrid AI deployments.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels12 records

Core offering

Soca AI develops and sells enterprise conversational and agentic AI platforms for sales automation and customer engagement, delivered as a cloud SaaS (Soca Platform) or on-premises (Genesist). The platforms orchestrate AI agents across WhatsApp, web chat, voice/phone, and custom channels, with a no-code Agent Studio, proprietary multimodal and SAM models, and RAG-based knowledge grounding tuned to each customer's domain and data.

Product overview

Soca AI is an AI for Sales Automation & Revenue Platform offering both cloud-hosted (Soca Platform) and on-premises (Genesist) deployment options. The cloud platform provides a unified solution for AI sales automation across chat and voice channels, while the Genesist product family offers on-premises editions. The product portfolio includes WhatsApp Agent (multimodal business chat with Shopify integration), Chat App (business process automation), Voice Stream (real-time multilingual voice AI), Phone Call (AI voice agent for customer service), and Agent Studio (no-code AI agent builder). The Genesist on-prem editions provide escalating capabilities: CE (Chat Edition) for exploration and basic RAG, A2E (Agentic AI Edition) for enterprise multi-agent orchestration and workflow automation, and DLE (Data Lakehouse Edition) for unified data management and ETL. Additional offerings include virtual try-on for e-commerce, personalized shopping experiences, and AI-driven voice-based roleplay simulations.

Differentiator

Problem solved

Functional benefit

Brands

• Genesist: On-premises enterprise AI platform product line including Chat Edition (CE), Agentic AI Edition (A2E), and Data Lakehouse Edition (DLE)

Products and services

• Soca Platform Cloud SaaS agentic AI platform that lets enterprises build and orchestrate AI agents across WhatsApp, chat, voice, and custom channels, for sales automation and customer engagement use cases.
• WhatsApp Agent AI agent channel product that automates conversations on WhatsApp for enterprise sales, marketing, support, and lead qualification use cases.
• Chat App Web chat AI agent product for embedding conversational AI agents into a company's website or application for real-time customer engagement.
• Voice Stream Real-time AI voice processing pipeline that streams and converts speech for use inside Soca AI agents.
• Phone Call AI agent product that automates inbound and outbound phone calls using the Voice Stream pipeline, enabling voice-based customer engagement.
• Agent Studio No-code authoring tool within the Soca Platform that allows users to build, configure, and orchestrate AI agents using SAM and multimodal models with RAG-based knowledge grounding.
• Genesist CE On-premises conversational and agentic AI appliance that brings the Soca AI platform into a customer's own data center for data sovereignty and regulatory compliance.
• Genesist DLE On-premises data and learning engine appliance from Soca AI that supports deployment of conversational and agentic AI within enterprise infrastructure.
• Genesist A2E Genesist appliance variant offering an end-to-end on-premises deployment of Soca AI's conversational and agentic AI stack.
• Custom AI Solutions Bespoke AI agent solutions from Soca AI that tailor SAM, multimodal, and RAG capabilities to a customer's specific domain, data, and workflows.

Quantifiable outcome

• Banking & Finance: 90% time saved, 50% cost reduced, 30% potential revenue increase
• +4 more outcomes

Named customers11 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability13 records

Feature12 records

Partnerships

Five partnerships are on record, tiered core, implementation and flagship.

• DellcoreTechnology or Integration · 1 January 2024Strategic technology partnership with Dell Technologies for delivering trusted, enterprise-grade on-premises AI solutions. Dell serves as primary distributor for Genesist on-premises platform.
• Lintas ArtaimplementationTechnology or IntegrationCloud infrastructure partner running Soca AI on L40S GPUs. Lintas Arta provides GPU compute infrastructure for enterprise deployments.
• NVIDIAcoreTechnology or IntegrationNVIDIA GPU technology partner. Genesist requires NVIDIA A40 GPU minimum. TELIN deployment uses NVIDIA A40 GPUs. NVIDIA technology enables the AI platform capabilities.
• HuaweiflagshipStrategic or Co-development PartnerStrategic partner with Top 9 finish in Huawei Developer Competition APAC 2023. Indonesia innovation award winner at Huawei Developer Competition. Both companies collaborating in AI innovation ecosystem.
• ShopifycoreTechnology or IntegrationNative integration with Shopify for e-commerce automation. WhatsApp Agent connects to Shopify stores for catalog sync, browsing, cart management, and checkout within WhatsApp.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Yellow.ai: Yellow.ai is a direct competitor offering an enterprise conversational AI and agent automation platform across chat and voice with strong presence in Asia-Pacific. Soca AI competes head-to-head for similar enterprise customers and WhatsApp-based automation use cases.
• Kore.ai: Kore.ai provides an enterprise conversational AI and agent platform with no-code orchestration, voice/chat bots, and on-prem deployment options. It competes with Soca AI in the same enterprise agentic AI category with comparable no-code tooling.
• Aisera: Aisera offers an enterprise AI agent platform for sales, customer service, and operations with RAG and autonomous agent capabilities. It is comparable to Soca AI's Genesist A2E and Agent Studio offerings for enterprise workflow automation.
• DRUID AI: DRUID AI is a conversational AI platform focused on enterprise automation across chat, voice, and WhatsApp with vertical solutions in banking, insurance, and retail — directly mirroring Soca AI's vertical segmentation and channel mix.
• Haptik: Haptik (Reliance Jio) is a conversational AI platform with WhatsApp commerce and customer service automation, comparable to Soca AI's WhatsApp Agent and Shopify-integrated offerings, especially for the South and Southeast Asian markets.
• Cognigy (NICE): Cognigy, now part of NICE, provides enterprise conversational and agentic AI for customer service automation across voice and chat channels. It is comparable to Soca AI's Genesist enterprise platform and Voice Stream offerings.
• Senseforth.ai: Senseforth.ai is a conversational AI platform with strong banking, financial services, and telecom vertical focus, comparable to Soca AI's banking and telco customer base and vertical AI solutions.

Broad incumbents

• IBM watsonx: IBM watsonx is a broad enterprise AI platform offering foundation models, AI governance, and on-premises deployment. It competes with Soca AI's Genesist platform for regulated-industry on-prem AI deployments at much larger scale.
• Salesforce Einstein / Agentforce: Salesforce's Einstein and Agentforce offerings provide enterprise AI agents for sales automation and customer service, comparable in application to Soca AI's Soca Platform and Genesist A2E. Salesforce operates as a broad incumbent with far greater scale.

Regional players

• Bukalapak / Gojek in-house AI: Large Indonesian tech platforms with internal conversational AI and agent capabilities for commerce and customer service. They represent regional alternatives in Indonesia for similar use cases to Soca AI's WhatsApp commerce and agentic offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights8 records

Customer concentration

• GitHubhuggingface.co/soca-ai
• YouTubeyoutube.com/channel/UCMiky6FWeuoim8JUmmBvrQg
• LinkedInlinkedin.com/company/soca-ai
• Xx.com/soca_ai_
• Facebookfacebook.com/socaai

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Soca AI