HelpSquad, LLC
HelpSquad, LLC is a US-managed healthcare-specialized BPO founded in 2015 that provides HIPAA-certified virtual medical assistants, 24/7 call center coverage, and end-to-end revenue-cycle BPO services to solo practices, medical groups, DSOs, and enterprise health systems, with offshore delivery in the Philippines and India.
- Company typePrivate
- Founded2015
- HeadquartersDoylestown, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What HelpSquad, LLC does
HelpSquad, LLC, operating as HelpSquad Health, is a privately held healthcare-specialized business process outsourcing (BPO) provider founded in 2015 and headquartered in Doylestown, Pennsylvania. The company delivers managed virtual medical assistants, 24/7 call center teams, and end-to-end healthcare BPO services (appointment scheduling, patient intake, insurance verification, prior authorization, medical billing and claims, denial management, telehealth coordination, and scribing) to solo practices through enterprise health systems, including dental practices, orthodontics, medical and hospital groups, DSOs, surgical practices, behavioral health, and in-home care. Its flagship value proposition is real human, HIPAA-certified virtual assistants rather than AI, supported by a proprietary candidate assessment system with a less than 3% acceptance rate, AI-enabled knowledge management that converts documents and call recordings into practice playbooks, and proprietary in-house chat and contact-center software with HIPAA, ADA, and PCI compliance. Pricing is primarily hourly ($8–$10/hour for back-office digital roles, $10–$13/hour for patient-facing voice roles) with custom-priced managed team engagements and tiered monthly live chat plans ($185–$600).
The company is US-managed from Doylestown, PA, with delivery operations in the Philippines (patient-facing roles) and India (back-office and billing roles). Go-to-market combines a consultation-first sales motion (Calendly discovery calls, 877-775-3667 phone outreach) with a self-serve PLG funnel (14-day free trials, Proof-of-Concept engagements), plus a white-label BPO reseller channel for agencies and partners. HelpSquad serves 10,000+ businesses across healthcare as the primary vertical and a growing set of adjacent verticals including e-commerce, real estate and short-term rentals, home services and contractors, SaaS, and education; it reports under-2% customer churn, 5.0/5 Clutch reviews, and 2026 Clutch Top 15 Global BPO recognition. Proprietary technology integrations span the major EHRs (Epic, Cerner, Athena, Dentrix, Eaglesoft, AdvancedMD, ModMed, etc.), clearinghouses (Waystar, Change Healthcare, Availity, Trizetto), CRMs (Salesforce, HubSpot, Zendesk, Freshdesk, Intercom), and field service platforms (ServiceTitan, Housecall Pro, Jobber).
HelpSquad, LLC firmographics
Firmographics- Name
- HelpSquad, LLC
- Legal name
- HelpSquad, LLC
- Website
- https://helpsquad.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- HelpSquad, LLC is a US-managed healthcare-specialized BPO founded in 2015 that provides HIPAA-certified virtual medical assistants, 24/7 call center coverage, and end-to-end revenue-cycle BPO services to solo practices, medical groups, DSOs, and enterprise health systems, with offshore delivery in the Philippines and India.
- Ownership category
- akta.pro rank
HelpSquad, LLC industry classification
Industry- Product category
- Healthcare Business Process Outsourcing (BPO)
- NAICS
- Social Assistance (624)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where HelpSquad, LLC is headquartered
LocationHeadquarters
- HQ city
- Doylestown
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
HelpSquad, LLC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Virtual Assistant Hourly Staffing: Hourly billing for managed virtual assistants. Back office (digital) roles at $8-10/hour, patient-facing (voice) roles at $10-13/hour. Engagements typically start at 20 hours per week.
- Live Chat Monthly Plans: Flat monthly pricing for shared managed live chat agents. Jump Start $185/mo (50 chats, 50 FAQs), Business $350/mo (100 chats, 50 FAQs), Advanced $600/mo (200 chats, 100 FAQs). Add-ons include chatbot and backup agent coverage.
- Managed Team Custom Pricing: Custom-priced engagements for 3+ VAs with team lead, QA, trainer, and workforce management. Specialty roles including clinical or RN-equivalent staff. Monthly analytics reporting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Back Office (Digital) - $8-10/hour |
| Unit Pricing | Pay-as-you-go | Patient-Facing (Voice) - $10-13/hour |
| Unit Pricing | Multi-year contract | Managed Team - Custom pricing |
| Subscription | Monthly | Jump Start Live Chat - $185/month |
| Subscription | Monthly | Business Live Chat - $350/month |
| Subscription | Monthly | Advanced Live Chat - $600/month |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
HelpSquad, LLC product offering
Product offeringCore offering
HelpSquad provides US-managed, HIPAA-compliant managed virtual assistants and BPO services primarily for healthcare practices. Core offerings include Managed Virtual Medical Assistants, Call Center Teams, Healthcare BPO (end-to-end practice operations), Live Chat Service, Virtual Receptionists, and Call Center Outsourcing. Services are delivered by real human VAs (not AI-only) vetted through a proprietary assessment system, with operations based in the Philippines and India and US-based oversight from Doylestown, PA.
Product overview
HelpSquad, LLC operates as a managed BPO (Business Process Outsourcing) company offering a portfolio of human-powered customer service and virtual assistant solutions. The core product is Managed Virtual Medical Assistants - real human assistants trained for healthcare who handle scheduling, intake, billing, and administrative work. These integrate with Call Center Teams for 24/7 voice and omnichannel coverage, Healthcare BPO for end-to-end practice operations, White-Label BPO for agency partners, and Growth & Marketing services. Beyond healthcare, HelpSquad provides Live Chat Service (24/7 managed chat with proprietary software), Virtual Receptionists (phone and omnichannel reception), Virtual Assistants (dedicated remote support), and Call Center Outsourcing (inbound/outbound sales and support). All services include US-based management, quality assurance, HIPAA compliance, and integration with client-specific tools and EHR systems. Pricing ranges from $8-13/hour for staffing with managed teams custom-priced.
Differentiator
Problem solved
Functional benefit
Brands
- HelpSquad Health: Managed Virtual Medical Assistants - flagship healthcare service providing HIPAA-compliant virtual assistants for healthcare practices including scheduling, billing, patient intake, and call center support
Products and services
- Managed Virtual Medical Assistants Real human virtual assistants specifically trained for healthcare who handle scheduling, intake, billing, and administrative tasks that pull healthcare teams away from patient care. Agents are vetted through a proprietary assessment with less than 3% acceptance rate.
- Call Center Teams 24/7 voice, scheduling, and after-hours coverage for healthcare practices. Includes inbound call handling, outbound call services, patient communications, and omnichannel support across phone, chat, SMS, email, and social media.
- Healthcare BPO Managed teams covering end-to-end practice operations including patient intake, scheduling, insurance verification, prior authorization, medical billing, claims processing, and denial management.
- White-Label BPO Reseller support for agencies and partners - HelpSquad operates as a white-label staffing partner sourcing, training, and managing billers and support staff embedded into client operations.
- Live Chat Service 24/7 live chat outsourcing with proprietary chat software included. Agents answer customer questions via website chat, texts, Google Business Messages, and Facebook Messenger with ADA, HIPAA, and PCI compliance.
- Virtual Receptionists Professionally trained remote agents who manage business communications including incoming calls, appointments, customer support across phone, chat, email, and omnichannel channels. Agents are rigorously screened and trained on client-specific workflows.
- Virtual Assistants Dedicated remote support starting at $8/hour with flexible full-time or part-time arrangements. Handles email, scheduling, data entry, CRM updates, research, lead generation, bookkeeping, customer service, social media, document preparation, and order processing.
- Call Center Outsourcing Scalable call center solutions for inbound, outbound, and hybrid operations. Covers telesales, lead generation, appointment setting, customer service, technical support, order processing, and omnichannel support.
- Growth & Marketing Outreach, reviews management, and local SEO services with AI search optimization to help healthcare practices attract and retain patients.
Quantifiable outcome
- $100K+ aged AR recovered in 60 days
- +9 more outcomes
Companies that use HelpSquad, LLC
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles4 records
HelpSquad, LLC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration77 records
AI capability6 records
Feature4 records
HelpSquad, LLC partnerships and signals
Strategic signalScale indicators11 records
Recent moves6 records
Expansion highlights6 records
HelpSquad, LLC competitors and assessment
Company assessmentDirect peers
- HelloRache: Healthcare-focused virtual assistant and medical scribe services for practices and medical groups. Directly comparable in providing trained remote staff for clinical-adjacent administrative work.
- Boldly: Subscription-based, US-based premium virtual assistant staffing. Comparable in positioning VA services as managed dedicated engagements rather than transactional hourly work.
- Wing Assistant: Subscription-based managed virtual assistant service for SMB and mid-market customers. Comparable in pricing model, dedicated-assignment structure, and emphasis on vetted talent.
- Smith.ai: AI-augmented 24/7 virtual receptionist and live chat service for SMBs including law firms and healthcare-adjacent businesses. Directly comparable offering around phone/chat coverage plus proprietary software.
- Time Etc: Flexible-hour US/UK virtual assistant service for entrepreneurs and SMBs. Comparable in delivering trained remote assistants to handle scheduling, inbox, and admin tasks.
- Belay Solutions: US-based managed virtual assistant and bookkeeping staffing at a premium tier. Comparable in pairing clients with vetted, dedicated remote talent for executive/administrative support.
- MedVA: Provides dedicated virtual medical assistants to healthcare practices for scheduling, billing, scribing, and patient communication. Most direct US competitor with comparable HIPAA-trained, EHR-fluent VA staffing model.
- Prialto (now Anchor): Managed virtual assistant service pairing each client with a managed team (primary VA, backup, editor, engagement manager). Comparable in delivering managed, dedicated, offshored VA staffing rather than marketplace hours.
Broad incumbents
- AnswerConnect: Established 24/7 answering service and live chat provider serving multiple industries including healthcare and law. Broader incumbent with overlapping call center and chat capabilities to a wider SMB base.
- Ruby: Virtual receptionist and live chat service for SMBs across legal, healthcare, real estate, and professional services. Comparable 24/7 phone and chat handling with similar customer profile and pricing tiers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
HelpSquad, LLC social profiles
Digital presenceHelpSquad, LLC compliance and trust
Trust signalCompliance2 records
HelpSquad, LLC financial estimates
Financial estimateRevenue estimate
Valuation estimate
HelpSquad, LLC leadership team
Management profileNumber of profiles
Profiles2 records
HelpSquad, LLC funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HelpSquad, LLC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HelpSquad, LLC
What does HelpSquad, LLC do?
HelpSquad provides US-managed, HIPAA-compliant managed virtual assistants and BPO services primarily for healthcare practices. Core offerings include Managed Virtual Medical Assistants, Call Center Teams, Healthcare BPO (end-to-end practice operations), Live Chat Service, Virtual Receptionists, and Call Center Outsourcing. Services are delivered by real human VAs (not AI-only) vetted through a proprietary assessment system, with operations based in the Philippines and India and US-based oversight from Doylestown, PA.
Is HelpSquad, LLC a public or private company?
HelpSquad, LLC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HelpSquad, LLC founded?
HelpSquad, LLC was founded in 2015. It employs 51 to 100 people.
Where is HelpSquad, LLC based?
HelpSquad, LLC is headquartered in Doylestown, United States, in the North America region.
How does HelpSquad, LLC make money?
Three revenue lines are on record. Virtual Assistant Hourly Staffing is the primary driver. The others are live Chat Monthly Plans and managed Team Custom Pricing.
Who are HelpSquad, LLC's main competitors?
Direct peers on record are HelloRache, Boldly, Wing Assistant, Smith.ai, Time Etc, Belay Solutions, MedVA and Prialto (now Anchor). Broad incumbents are AnswerConnect and Ruby.
Does HelpSquad, LLC have an API?
No public API is recorded for HelpSquad, LLC.
What industry is HelpSquad, LLC in?
HelpSquad, LLC's product category is Healthcare Business Process Outsourcing (BPO). Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 624 and its SIC code is 8000.