Civic Systems
Caselle provides integrated government accounting, ERP, and payments software to small-to-medium US municipalities, offering 40+ modules spanning finance, utilities, payroll, community development, tax, and citizen self-service. The platform serves 1,400+ organizations with stated 98%+ retention.
- Company typePrivate
- Founded1984
- HeadquartersMadison, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Civic Systems does
Civic Systems operates in the government technology vertical through its associated brand Caselle, a private software company founded in 1984. Caselle provides a cloud-based integrated government ERP platform purpose-built for small-to-medium local governments, cities, counties, and special districts in the United States. The firm's product surface spans 40+ interconnected modules covering Finance (General Ledger, Accounts Payable, Accounts Receivable, Cash Receipting, Project Accounting), Utilities (Utility Billing), Payroll and Human Resources, Community Development (Building Permits, Code Enforcement, Planning & Zoning), Tax and License (Property Tax, Business Tax Collection, Business License), and a Citizen Portal for resident self-service.
The platform's architecture is organized as a one-stop suite designed to share data across municipal departments, eliminating the need for separate disconnected systems and supporting audit-ready reporting, payment processing, and compliance workflows. Caselle reports serving 1,400+ organizations nationwide covering 20M+ citizens, with a stated retention rate above 98% and documented customer relationships exceeding 20 years.
Caselle generates revenue through annual or recurring software subscriptions to the integrated ERP modules, augmented by professional services revenue from onboarding, implementation, training, data cleanup and migration, and ongoing support. Pricing is quote-based and not publicly disclosed. The go-to-market motion is direct-to-government: telephone outreach (800-228-9851), email inquiries ([email protected]), demo requests, training webinars, and content marketing targeting municipal finance directors, clerks, and city managers. The company's operational headquarters is in Provo, Utah (Caselle, Inc.), with related corporate presence referenced in Madison. No public filings, funding rounds, M&A activity, or disclosed leadership changes were identified in the available data, consistent with a privately held, mature, founder or operator-controlled business.
Civic Systems firmographics
Firmographics- Name
- Civic Systems
- Legal name
- Caselle, Inc.
- Website
- https://civicsystems.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Caselle provides integrated government accounting, ERP, and payments software to small-to-medium US municipalities, offering 40+ modules spanning finance, utilities, payroll, community development, tax, and citizen self-service. The platform serves 1,400+ organizations with stated 98%+ retention.
- Ownership category
- akta.pro rank
Civic Systems industry classification
Industry- Product category
- Government ERP Software
- NAICS
- Administration of Economic Programs (9261), Public Finance Activities (921130), Executive and Legislative Offices, Combined (92114)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Utility & Municipal Billing Platforms (FSAMAJAG), Economic Development & Business Licensing (Local) (BPAIACAN)
Keywords
Where Civic Systems is headquartered
LocationHeadquarters
- HQ city
- Madison
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Civic Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscriptions: Annual or recurring subscription licensing for integrated government ERP software covering Finance, Utilities, Payroll, HR, Community Development, Tax & License, and Citizen Portal modules.
- Professional Services: Onboarding, implementation, training, support, and data cleanup/migration services to help government entities adopt and optimize the software.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise government ERP for municipalities |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Civic Systems product offering
Product offeringCore offering
Civic Systems sells an integrated accounting, ERP, utility billing, and payments software platform purpose-built for local governments, cities, counties, and municipal districts. The offering unifies 40+ modules across finance, utilities, payroll, HR, community development, tax & license, and a citizen portal so that financial and operational data is connected across departments. Revenue is generated through annual software subscriptions plus implementation, training, support, and data migration services targeting small-to-medium municipalities nationwide.
Product overview
Caselle is a one-stop government accounting, ERP and payments software platform designed for connected municipalities. The platform operates as a unified system with integrated modules spanning Finance (General Ledger, Accounts Payable, Accounts Receivable, Cash Receipting, Project Accounting), Utilities (Utility Billing), Payroll & HR (Payroll, Human Resources), Community Development (Building Permits, Code Enforcement, Planning & Zoning), Tax & License (Business License, Business Tax Collection, Property Tax), and Citizen Portal. The integrated nature of these modules connects data across departments, enabling smarter financial decisions, cost reduction, and operational efficiency for small to medium local governments, cities, and districts.
Differentiator
Problem solved
Functional benefit
Brands
- Citizen Portal: Self-service platform for residents to pay bills, submit requests, and access municipal services.
Products and services
- General Ledger Core financial management module for local government finance departments to track funds, prepare financial reports, and meet audit requirements with accurate cross-departmental data connections.
- Accounts Payable Module for managing vendor payments and payable transactions for government organizations.
- Accounts Receivable Module for tracking and managing receivables and revenue collection for municipalities.
- Cash Receipting Module for managing cash receipts and payment processing within the government accounting system.
- Project Accounting Module for tracking and managing project-specific financial data and budgets within government organizations.
- Utility Billing Module for municipal utility billing operations, simplifying collections and enabling faster response times for utility departments managing water, electricity, gas, and other municipal services.
- Payroll Payroll processing module for local government HR and payroll departments, handling compensation, tax withholding, and benefits administration for municipal employees.
- Human Resources HR management module for government organizations to manage employee data, records, and HR processes.
- Building Permits Module for managing building permit applications and tracking within municipal community development departments.
- Code Enforcement Module for code enforcement operations within municipal government, helping protect public health and safety.
- Planning & Zoning Module for managing planning and zoning activities within municipal community development departments.
- Business License Module for managing business licensing for local governments with an emphasis on accuracy and consistency.
- Business Tax Collection Module for collecting and managing business taxes for local governments.
- Property Tax Module for property tax management and collection operations for local governments.
- Citizen Portal Self-service portal enabling residents of client municipalities to pay bills, submit service requests, and access municipal services while reducing call volume and manual work for government teams.
- Onboarding & Implementation Professional service for onboarding and implementation of the government ERP platform, helping municipalities adopt the integrated suite.
- Training & Support Training and support services for municipal customers using the integrated government ERP platform.
- Professional Services Professional services in which the vendor handles key financial tasks so municipal teams save time and stay audit-ready.
- Data Cleanup & Migration Data cleanup and migration services to help government entities transition onto the integrated ERP platform.
Quantifiable outcome
- 1,400+ organizations served nationwide
- +3 more outcomes
Companies that use Civic Systems
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles1 record
Civic Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Civic Systems partnerships and signals
Strategic signalScale indicators4 records
Recent moves4 records
Expansion highlights3 records
Civic Systems competitors and assessment
Company assessmentDirect peers
- Springbrook Software: Springbrook Software (now part of Accelya-owned or backed entities) offers cloud-based ERP, utility billing, and citizen services for small-to-medium municipalities. It competes head-to-head with Caselle in finance, utility billing, and payment processing for cities and districts.
- OpenGov: OpenGov provides cloud-based ERP, budgeting, and citizen engagement software for state and local governments. It directly competes with Caselle in the small-to-medium municipal segment with modern, integrated modules spanning finance, budgeting, and procurement.
- Black Mountain Software: Black Mountain Software provides accounting, payroll, utility billing, and tax software tailored for small local governments and special districts. It is closely comparable to Caselle in target market, product scope, and customer size.
- Edmunds GovTech: Edmunds GovTech (now backed by Hg Capital) provides ERP, finance, utility billing, and tax collection software for small-to-mid-sized local governments. Its product scope and target customer closely mirror Caselle's positioning in the municipal ERP market.
- BS&A Software: BS&A Software is a Michigan-based provider of ERP, assessing, tax, and community development software for local governments. It directly competes with Caselle in property tax, utility billing, and permitting for small-to-medium municipalities.
- Granicus: Granicus provides cloud-based government experience and workflow software including citizen engagement, communications, and permitting modules. It overlaps with Caselle's Citizen Portal and community development modules while targeting similar municipal customers.
Broad incumbents
- Tyler Technologies: Tyler Technologies is a large, publicly-traded provider of ERP and specialized software for municipalities, including the Munis suite. It competes with Caselle in local government finance, utility billing, and community development but serves much larger agencies and counties with a broader product portfolio.
Others
- Paymentus: Paymentus is a leading electronic bill payment provider for utility and municipal billing platforms. It complements or competes with components of Caselle's utility billing and Citizen Portal offerings, particularly in EBPP (electronic bill presentment and payment) for municipalities.
- Municibid (government asset sales): Municibid is an online auction platform for government surplus asset sales. While not directly competitive with Caselle's ERP modules, it serves the same municipal buyer audience and represents an adjacent technology ecosystem for local governments.
Emerging players
- CivicPlus: CivicPlus offers a suite of government technology products including citizen engagement, agenda management, and permitting. While not a full ERP, it overlaps with Caselle's Citizen Portal and community development modules and targets the same small-to-medium municipal customers.
Market position
Strengths5 records
Weaknesses1 record
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Civic Systems social profiles
Digital presenceCivic Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Civic Systems leadership team
Management profileNumber of profiles
Civic Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Civic Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Civic Systems
What does Civic Systems do?
Civic Systems sells an integrated accounting, ERP, utility billing, and payments software platform purpose-built for local governments, cities, counties, and municipal districts. The offering unifies 40+ modules across finance, utilities, payroll, HR, community development, tax & license, and a citizen portal so that financial and operational data is connected across departments. Revenue is generated through annual software subscriptions plus implementation, training, support, and data migration services targeting small-to-medium municipalities nationwide.
Is Civic Systems a public or private company?
Civic Systems is a private company. It is classified as unknown and is currently operating.
When was Civic Systems founded?
Civic Systems was founded in 1984. It employs 11 to 50 people.
Where is Civic Systems based?
Civic Systems is headquartered in Madison, United States, in the North America region.
How does Civic Systems make money?
Two revenue lines are on record. Software Subscriptions are the primary driver. The others are professional Services.
Who are Civic Systems's main competitors?
Direct peers on record are Springbrook Software, OpenGov, Black Mountain Software, Edmunds GovTech, BS&A Software and Granicus. Tyler Technologies is listed as a broad incumbent. Others are Paymentus and Municibid (government asset sales). CivicPlus is listed as an emerging player.
Does Civic Systems have an API?
No public API is recorded for Civic Systems.
What industry is Civic Systems in?
Civic Systems's product category is Government ERP Software. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAC, Municipal Finance, Treasury, Budget & Procurement. Its NAICS code is 9261 and its SIC code is 7370.