ScreenConnect

What ScreenConnect does

ScreenConnect is a cloud-and-on-premise remote support and access platform operated by ConnectWise, LLC and headquartered in Tampa, Florida. Its portfolio comprises four core products — Remote Support (on-demand technician sessions), Remote Access (unattended 24/7 endpoint access with a 25-agent minimum), Privileged Access (zero-trust PAM with credential-free, time-limited admin elevation), and View (mobile camera sharing) — along with feature modules such as Backstage (silent behind-the-scenes troubleshooting) and a 100+ extension marketplace.

The platform is built on a client-agent architecture supporting Windows, macOS, Linux, and mobile devices, with security layers (AES-256, MFA, SSO/SAML, RBAC, LDAP, brute-force protection, audit trails, and session recording) bundled at every tier. It integrates natively with the broader ConnectWise suite (PSA, RMM, Automate, CPQ) and third-party communication tools (Slack, Microsoft Teams), giving the product a tight operational fit for managed service providers and internal IT teams in regulated verticals such as government, financial services, and education.

Commercially, ScreenConnect generates subscription revenue through tiered per-agent pricing (published at $33/agent/month annually or $41/agent/month monthly for Remote Access), with quote-based pricing for Privileged Access, an on-premise-to-cloud trade-in program, and free 14-day trials on core SKUs. Distribution combines direct self-serve (website Buy Now and trial), a dedicated enterprise field-sales motion (phone +1-813-514-8400), and the ConnectWise partner/MSP channel including IT Nation community and ConnectWise University — a structure that produces a diversified enterprise logo base (Swarovski, Panasonic, Honeywell, Duke University, Aflac, RiskVal) on top of a long tail of MSPs serving hundreds to thousands of end-customer endpoints each.

Name

ScreenConnect

Legal name

ConnectWise, LLC

Website

https://screenconnect.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

ScreenConnect, a ConnectWise product, provides cloud and on-premise remote support, unattended access, and privileged access management software used by MSPs and internal IT teams to manage and troubleshoot distributed endpoints globally.

Ownership category

akta.pro rank

Product category

Remote Support and Access Software

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111)

SIC

Computer Communications Equipment (3576), Computer Peripheral Equipment, Nec (3577)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industries

Edge Compute Platforms (Serverless Edge, Edge Functions) (HDABAGAB), Edge Connectivity & Interconnect (Backhaul, 5G/MEC Interconnect, Cross-Connect) (HDABAOAK)

Keywords

• Remote support software
• Remote access software
• Privileged access management
• Remote monitoring management
• IT support platform

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Remote Access (Unattended Access) Subscription: Annual or monthly subscription licensing for unattended access agents. Pricing is tiered by number of agents (minimum 25 agents). Volume discounts apply — more agents result in lower per-device cost. Includes unlimited simultaneous connections across supported devices.
2. Remote Support Software: Remote support on-demand solution, likely sold as a subscription or per-session model, with publicly listed pricing pages and a Buy Now CTA on the website.
3. Privileged Access Management (PAM) Add-on: PAM capabilities sold as a standalone add-on or bundled with Remote Access. Offered as a 14-day free trial with a PAM ROI calculator to drive conversion. Annual subscription pricing.
4. On-Premise to Cloud Upgrade Trade-In: Legacy on-premises license holders can trade in their existing license toward a cloud subscription. Credit is valued at 70% between years one and two of the trade-in. Contact sales for enterprise volume pricing.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

ScreenConnect is a remote support and access software platform that enables IT technicians and managed service providers to connect to and troubleshoot any device in real time, provide 24/7 unattended access to endpoints, and enforce privileged access management with zero-trust policies. The platform is sold as three core products — Remote Support, Remote Access, and Privileged Access — and is offered as a cloud SaaS or self-hosted on-premise deployment with native integration into the ConnectWise portfolio.

Product overview

ScreenConnect is a unified remote support and access platform offered by ConnectWise, comprising four core products: Remote Support (on-demand real-time assistance), Remote Access (unattended 24/7 access), Privileged Access (PAM/least-privilege enforcement), and View (remote camera sharing). The platform operates as a cloud or on-premise solution and includes feature modules such as Backstage (silent troubleshooting), Toolbox (shared diagnostic tools), and an Extension Library with 100+ integrations. ScreenConnect integrates natively with ConnectWise's broader suite including PSA, Automate, CPQ, and RMM, as well as third-party communication platforms Slack and Microsoft Teams.

Differentiator

Problem solved

Functional benefit

Products and services

• ScreenConnect Remote Support On-demand remote support software that enables IT technicians to instantly connect to and resolve issues on any device in real time, minimizing downtime for MSPs, internal IT teams, and enterprises.
• ScreenConnect Remote Access Unattended 24/7 remote access software that allows IT teams to manage and troubleshoot endpoints without end-user involvement, supporting unlimited simultaneous connections across Windows, Mac, Linux, and mobile devices.
• ScreenConnect Privileged Access Privileged access management (PAM) software that enforces zero-trust policies and least-privilege access with credential-free, time-limited admin elevation requests via UAC integration, available as a standalone or bundled add-on.

Quantifiable outcome

• Cloud instances patched in under 15 minutes following a critical vulnerability disclosure
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Intellicom Computer ConsultingminorStrategic or Co-development Partner · 1 January 2005Intellicom Computer Consulting adopted ConnectWise CPQ and ScreenConnect starting in 2005, replacing LogMeIn. The company uses ScreenConnect in conjunction with ConnectWise PSA and ConnectWise Automate, demonstrating a long-term, multi-product ConnectWise partnership.
• ConnectWise (Parent Company)coreStrategic or Co-development PartnerScreenConnect is a product of ConnectWise, LLC, headquartered in Tampa, FL. The ScreenConnect platform integrates deeply with other ConnectWise products including ConnectWise PSA (professional services automation), ConnectWise RMM (remote monitoring and management), ConnectWise Automate, and ConnectWise CPQ. The relationship is bidirectional — ConnectWise drives distribution of ScreenConnect through its partner ecosystem, while ScreenConnect provides the remote access and support layer for the ConnectWise MSP platform.
• LTI Information TechnologyminorStrategic or Co-development PartnerLTI Information Technology is an MSP partner that has used ScreenConnect since 2017, alongside ConnectWise PSA, Automate, and CPQ. LTI-IT's adoption of ScreenConnect is part of a broader ConnectWise platform deployment, demonstrating the co-sell motion within the partner ecosystem.
• RiskVal Financial SolutionsminorStrategic or Co-development PartnerRiskVal Financial Solutions uses ScreenConnect (self-hosted) for real-time remote product support and software demos. The relationship demonstrates ScreenConnect's use case in the financial services vertical, where on-premise hosting is preferred for compliance reasons.
• Relentless SolutionsminorStrategic or Co-development PartnerRelentless Solutions, an MSP serving retail and wholesale industries, has been a ScreenConnect partner for over 15 years. The company operates three instances of ScreenConnect (two cloud, one on-premise) and is a power user of the ConnectWise ecosystem.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TeamViewer: Leading global provider of remote access and support software for IT, MSP, and enterprise use cases. Closest direct competitor to ScreenConnect's core Remote Support and Remote Access products across cross-platform endpoint control.
• LogMeIn / GoToResolve: Long-standing remote support and access vendor (formerly LogMeIn Rescue, now GoToResolve). Direct competitor in on-demand remote support; Intellicom explicitly migrated away from LogMeIn to ScreenConnect, indicating direct competitive overlap.
• AnyDesk: Cross-platform remote desktop software with strong performance positioning. Directly comparable on remote control functionality and target buyer (IT support technicians and small IT teams).
• Splashtop: Remote access and remote support platform targeting SMBs, IT teams, and MSPs. Competes head-to-head on unattended access, attended support, and per-agent pricing for similar personas.

Broad incumbents

• Kaseya VSA: Flagship Kaseya RMM and IT management suite for MSPs and internal IT. Overlaps with ScreenConnect on unattended access and MSP workflows as part of a broader IT management portfolio.
• Datto RMM (Kaseya): RMM platform within the Kaseya portfolio serving MSPs with remote monitoring and management. Competes for MSP spend alongside ScreenConnect, though more on RMM than dedicated remote support.
• BeyondTrust: Established privileged access management and remote support vendor. Direct overlap on the PAM and remote support intersection, with deeper enterprise PAM capabilities than ScreenConnect Privileged Access.

Emerging players

• RustDesk: Open-source remote desktop alternative gaining traction as a low-cost TeamViewer/AnyDesk replacement. Represents a long-tail pricing threat to commercial remote support tools in cost-sensitive segments.
• NinjaOne: Modern RMM and endpoint management platform increasingly used by MSPs, with remote access features embedded. Competes for the same MSP buyer but with a broader endpoint management suite rather than screen-sharing-first design.

Others

• ConnectWise Automate: Sibling ConnectWise RMM/automation product that embeds and co-sells ScreenConnect. Adjacent ecosystem participant rather than pure competitor; illustrates ScreenConnect's position within the parent company's MSP stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ScreenConnect
• YouTubeyoutube.com/user/connectwise
• Facebookfacebook.com/ScreenConnect
• LinkedInlinkedin.com/company/connectwise

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ScreenConnect