What LTI Information Technology does

LTI Information Technology is a privately held, family-owned managed IT services provider headquartered in Ann Arbor, Michigan, operating under the leadership of President Kevin Phillips and Vice President Eric Phillips. Founded in 1998, the firm functions either as a fully outsourced IT department for organizations without internal IT capability or as a co-managed partner that supplements existing in-house IT teams. Service offerings span managed help desk and end-user support, security and compliance, backup and disaster recovery, network and infrastructure management, and project-based strategic consulting, delivered through a flexible support model that combines recurring onsite visits, scheduled remote shifts, on-demand help desk, and extended-hours coverage.

Underlying technology is vendor-agnostic and built on industry-standard platforms including Microsoft 365, Google Workspace, Cisco networking, ScreenConnect for remote support, and a range of third-party backup and security tools. LTI-IT does not sell packaged software or proprietary IP; revenue is generated through recurring managed services contracts, co-managed engagements, project-based work, and technology licensing procurement on behalf of clients. Pricing is quote-based, customized per client environment, and explicitly structured without long-term service contracts as a differentiator.

The customer base spans Southeast Michigan as the primary market, Cambridge, Massachusetts, and nationwide remote engagements, with stated emphasis on mission-driven organizations across nonprofit, healthcare, and education-adjacent verticals. Lead generation combines direct consultation requests, referrals, a content marketing program (the 'CTO Update' blog and webinars), and a recently formalized business development function. The firm operates with 11-50 employees, has no disclosed outside funding, and has not engaged in M&A or partnerships based on available material.

Name

LTI Information Technology

Legal name

LTI Information Technology

Website

https://ltiit.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

LTI Information Technology is a family-owned managed IT services provider in Ann Arbor, Michigan that acts as a fully outsourced or co-managed IT department for SMB and mid-market organizations across Michigan, Massachusetts, and nationwide remote engagements.

Ownership category

akta.pro rank

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Fully Outsourced IT Department): LTI-IT operates as a client's fully outsourced IT department, providing comprehensive day-to-day support, monitoring, security, and strategic planning on an ongoing basis. This is a recurring revenue stream based on the flexible support model chosen (onsite visits, remote shifts, or hybrid).
2. Co-Managed IT Partnership: Partnership with existing internal IT teams to offload day-to-day support, monitoring, and projects, allowing internal teams to focus on higher-value initiatives. This provides recurring revenue while complementing rather than replacing internal IT capabilities.
3. Project-Based IT Services: One-time project work including network upgrades, cloud migrations, infrastructure refreshes, and other strategic IT projects. These are episodic revenue opportunities that arise from the ongoing managed service relationships.
4. Technology Procurement and Management: LTI-IT procures and manages technology licensing (e.g., Microsoft 365, Google Workspace) for clients, helping them right-size licensing for security, compliance, and cost-effectiveness.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

LTI Information Technology is a managed IT services provider that either acts as a fully outsourced IT department or as a co-managed partner to a client's existing internal IT team. Core deliverables include managed help desk and end-user support, security and compliance guidance, backup and disaster recovery, network and infrastructure monitoring, and project-based work such as migrations and refreshes, delivered through flexible onsite, remote, and on-demand support models.

Product overview

LTI Information Technology is a managed IT services provider offering a comprehensive suite of technology support and management services. The company operates either as a fully outsourced IT department or as a co-managed partner to existing IT teams. Core service offerings include Managed Help Desk & End-User Support, Security & Compliance Services, Co-Managed IT, Backup & Disaster Recovery, Network & Infrastructure Management, and IT Projects & Strategic Consulting. These services are delivered through flexible delivery models including Recurring Onsite Service, Recurring Offsite/Remote Service, On-Demand Help Desk Support, and On-Call Extended Hours & Weekend Support. The company also provides a Client Remote Support Portal and Client Service Portal for client access. LTI-IT does not offer a packaged software product but rather delivers professional IT services tailored to each client's environment across Southeast Michigan, Cambridge, MA, and nationwide locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Help Desk & End-User Support Responsive help desk support delivered remotely and on-site, providing friendly, plain-English assistance to keep staff productive. Technicians combine interpersonal skills with technical expertise.
• Security & Compliance Services Layered security services with best practices and guidance tailored to the organization's risk profile and industry requirements, providing practical protection without unnecessary complexity.
• Co-Managed IT / Support for Internal IT Teams Partnership with existing IT staff to offload day-to-day support, monitoring, and projects, allowing internal teams to focus on higher-value initiatives while LTI operates as a seamless extension of the team.
• Backup & Disaster Recovery Design and management of backup and recovery strategies ensuring data protection and business continuity, balancing cost, recovery speed, and retention requirements.
• Network & Infrastructure Management Proactive design, monitoring, and maintenance of network and core infrastructure ensuring systems are reliable, performant, and ready for growth across multiple platforms and vendors.
• IT Projects & Strategic Consulting Planning and execution of IT projects including network upgrades, cloud initiatives, and infrastructure refreshes while maintaining day-to-day operations.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Stratosphere Networks: Mid-market managed IT services provider offering co-managed IT, cybersecurity, and help desk support; comparable to LTI-IT in service mix and target customer profile.
• Dataprise: National managed services provider delivering managed IT, cybersecurity, backup, and co-managed IT to mid-market organizations; overlaps with LTI-IT on core managed services portfolio and the co-managed IT positioning.
• Thrive Networks: National MSP offering managed IT, security, and cloud services to SMB and mid-market clients; a relevant peer on service breadth, target segment, and the recurring managed-services business model.
• Ntiva: Mid-Atlantic managed IT services and co-managed IT provider of comparable scale, offering help desk, security, backup, and cloud services to SMB and mid-market clients; directly comparable on service mix and target customer to LTI-IT.
• Coretelligent: Managed IT and co-managed services provider with strong New England presence; offers help desk, security, backup, and infrastructure management analogous to LTI-IT's core offerings.

Others

• ConnectWise: Leading PSA/RMM platform vendor whose software powers thousands of MSPs including competitors of LTI-IT; adjacent ecosystem participant rather than a direct service provider, but defines the tooling stack LTI may or may not use.

Broad incumbents

• Rackspace Technology: Global multi-cloud and managed services incumbent with broad managed-IT, security, and infrastructure offerings; comparable capability set but at much larger scale and broader geographic reach than LTI-IT.

Regional players

• Riverside Technologies: Midwest managed IT and cybersecurity services firm with a similar mid-market focus; comparable peer on managed-services delivery model and security-led positioning.
• Blue Net Inc. Michigan-based managed IT and cybersecurity services provider serving SMB and mid-market organizations; a regional peer with overlapping service portfolio and customer segment.
• US Signal: Michigan-headquartered technology provider offering managed services, data protection, and network connectivity; regional peer with overlapping managed-IT and backup/recovery capabilities to Southeast Michigan clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/lti-information-technology

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LTI Information Technology