Relentless Solutions
Relentless Solutions is a managed IT services provider based in North Miami, Florida, delivering managed IT, cybersecurity, consulting, and NCR Counterpoint/Voyix POS support to SMBs in retail, distribution, manufacturing, and HVAC across the Southeast US and Caribbean.
- Company typePrivate
- Founded1990
- HeadquartersNorth Miami Beach, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Relentless Solutions does
Relentless Solutions is a privately held managed IT services provider headquartered in North Miami Beach, Florida, serving small and mid-sized businesses across the Southeast United States and the Caribbean. Founded in 1990 by Jim-Barry Behar, the company focuses on four practice areas: Managed IT Services (24/7 monitoring, automated patching, help desk, and infrastructure management), IT Projects (hardware upgrades, cloud migrations, network rebuilds, and custom implementations), Technology Planning and Consulting, and Point-of-Sale support with deep specialization in NCR Voyix (formerly NCR Counterpoint). Its industry verticals include retail, distribution, manufacturing, and HVAC/building services, with named customers spanning boutique retail, jewelry display, publishing, and industrial safety distribution.
Relentless Solutions firmographics
Firmographics- Name
- Relentless Solutions
- Legal name
- Relentless Solutions
- Website
- https://relentlesssolutions.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Relentless Solutions is a managed IT services provider based in North Miami, Florida, delivering managed IT, cybersecurity, consulting, and NCR Counterpoint/Voyix POS support to SMBs in retail, distribution, manufacturing, and HVAC across the Southeast US and Caribbean.
- Ownership category
- akta.pro rank
Relentless Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Relentless Solutions is headquartered
LocationHeadquarters
- HQ city
- North Miami Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Relentless Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing monitoring, security updates, vendor coordination, and day-to-day technical support through managed services packages. Revenue is generated through recurring monthly/annual contracts with clients receiving continuous proactive IT support.
- IT Projects: One-time project fees for hardware upgrades, cloud migrations, network rebuilds, and implementation services. These projects complement the recurring managed services revenue stream.
- Technology Planning & Consulting: Strategic IT consulting services including realistic budgeting guidance, technology roadmapping, and informed decision-making support for growing businesses.
- POS Support Services: Specialized point-of-sale environment support including NCR Counterpoint/Voyix setup, maintenance, reporting, and integrations for retail operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom managed services packages tailored to client needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Relentless Solutions product offering
Product offeringCore offering
Relentless Solutions provides managed IT services, point-of-sale support (specializing in NCR Counterpoint/Voyix), IT project implementations, technology planning and consulting, and cybersecurity services to small and mid-sized businesses in retail, distribution, manufacturing, and HVAC across the Southeast US and Caribbean. Service is delivered through a four-stage Assess–Secure–Optimize–Support methodology with custom-quoted annual managed packages and project-based engagements.
Product overview
Relentless Solutions is a managed IT services provider offering a unified portfolio of technology services for small and medium-sized businesses. The core offerings include Managed IT Services (with 24/7 monitoring, patching, and help desk), IT Projects (hardware upgrades, cloud migrations, network rebuilds), Technology Planning and Consulting, Point-of-Sale (POS) Support specializing in NCR Counterpoint, and Cybersecurity Services. The company serves industry verticals including Distribution, Manufacturing, Retail, and HVAC/Building. Services are delivered through a four-stage methodology: Assess, Secure, Optimize, and Support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Ongoing managed IT services providing 24/7 remote monitoring, automated patching and updates, network and infrastructure management, help desk support with fast response times, vendor coordination, and security updates for small and mid-sized business clients.
- IT Projects Project-based IT services including hardware upgrades, cloud migrations, network rebuilds, and custom implementations for small and mid-sized businesses.
- Technology Planning and Consulting Strategic technology planning and consulting with realistic budgeting and guidance for informed technology decisions in growing businesses.
- Point-of-Sale (POS) Support Point-of-sale environment support with deep experience in NCR Counterpoint (now Voyix), offering reliable setup, reporting, integrations, and steady operational support for retail and service businesses.
- Cybersecurity Services Proactive cybersecurity service with a security-first approach, providing layered security tools, alerting, automated patching, continuous monitoring, and threat management included across all managed partner packages.
Quantifiable outcome
- 95+ happy clients served
- +4 more outcomes
Companies that use Relentless Solutions
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles1 record
Relentless Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature3 records
Relentless Solutions partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and support.
- NCR Voyix (formerly NCR Counterpoint)coreRelentless Solutions provides reliable POS setup, maintenance, and reporting for NCR Voyix/Counterpoint environments, supporting retail operations with deep domain expertise. They offer process optimization consultation to help clients maximize their POS investment.
- MicrosoftcoreRelentless Solutions helps implement and maintain Microsoft 365 and Microsoft Business Central, keeping finance, inventory, and operations in sync for clients. They also support Microsoft 365 Copilot Business adoption with security-focused implementation.
- QuickBookssupportRelentless Solutions stabilizes and supports client QuickBooks environments for reliable bookkeeping, invoicing, and reporting.
- ZohosupportRelentless Solutions helps streamline Zoho tools to simplify CRM, daily workflows, and team communication across client businesses.
- ExclaimersupportRelentless Solutions manages Exclaimer implementations to provide consistent, secure, professionally branded email signatures without requiring staff maintenance.
- DropsuitesupportRelentless Solutions deploys and maintains Dropsuite backups to protect client email and critical data with straightforward, reliable recovery capabilities.
- SendmarcsupportSendmarc email security platform is used by Relentless Solutions to check domain health, identify hidden risks, and implement SPF, DKIM, and DMARC email authentication to prevent domain spoofing and impersonation.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Relentless Solutions competitors and assessment
Company assessmentDirect peers
- Ntiva: Ntiva is a US-based managed IT services provider targeting SMB and mid-market clients across multiple verticals with managed services, cybersecurity, and cloud. It is directly comparable to Relentless in offering mix, customer profile, and recurring-services revenue model, though Ntiva is larger and operates across a broader US geography.
- Dataprise: Dataprise is a managed IT services and cybersecurity provider serving SMB and mid-market businesses with managed services, help desk, and infrastructure management. Comparable to Relentless in core MSP offerings and customer segment, with a larger East Coast/Mid-Atlantic footprint.
- Corsica Technologies: Corsica Technologies is a managed IT and cybersecurity provider focused on SMB and mid-market clients, with deep managed services, compliance, and security offerings. Closely mirrors Relentless's SMB-first, security-embedded managed services approach.
- Astute Technology Management: Astute Technology Management is an SMB-focused managed IT services provider offering managed IT, cybersecurity, and cloud services with a relationship-driven sales model. Comparable to Relentless in customer profile, service packaging, and recurring-services economics.
- NexusTek: NexusTek delivers managed IT, cloud, and cybersecurity services to SMB and mid-market customers across the US. Comparable to Relentless in core managed services portfolio and customer segment, with broader geographic coverage and deeper cloud specialization.
- Kinetix: Kinetix is a managed IT services and cybersecurity provider serving SMB clients with managed services, helpdesk, and security offerings. Directly comparable to Relentless in target market, service mix, and recurring revenue model.
- NetGain Technologies: NetGain Technologies is an SMB-focused managed IT services and cybersecurity company with a regional delivery model and recurring managed services contracts. Highly comparable to Relentless in customer profile, security-first positioning, and service packaging.
Emerging players
- Electric: Electric is an emerging SMB IT support provider offering a tech-enabled managed IT platform with helpdesk, security, and onboarding services. Comparable to Relentless in SMB target segment and managed IT offering, differentiated by a more software-driven delivery model and national footprint.
Broad incumbents
- Connection (Connection Technology Centers): Connection is a large, broad IT solutions provider offering managed services, hardware procurement, and consulting to mid-market and enterprise clients. Comparable to Relentless in overlapping managed services capabilities but operating at significantly larger scale across a wider portfolio.
- Insight Enterprises: Insight Enterprises is a global IT solutions and managed services provider with hardware, software, and services offerings across mid-market and enterprise. Overlaps with Relentless in managed IT services and SMB/mid-market support but operates at vastly greater scale and breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Relentless Solutions social profiles
Digital presenceRelentless Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Relentless Solutions leadership team
Management profileNumber of profiles
Profiles3 records
Relentless Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Relentless Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Relentless Solutions
What does Relentless Solutions do?
Relentless Solutions provides managed IT services, point-of-sale support (specializing in NCR Counterpoint/Voyix), IT project implementations, technology planning and consulting, and cybersecurity services to small and mid-sized businesses in retail, distribution, manufacturing, and HVAC across the Southeast US and Caribbean. Service is delivered through a four-stage Assess–Secure–Optimize–Support methodology with custom-quoted annual managed packages and project-based engagements.
Is Relentless Solutions a public or private company?
Relentless Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Relentless Solutions founded?
Relentless Solutions was founded in 1990. It employs 11 to 50 people.
Where is Relentless Solutions based?
Relentless Solutions is headquartered in North Miami Beach, United States, in the North America region.
How does Relentless Solutions make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are IT Projects, technology Planning & Consulting and POS Support Services.
Who are Relentless Solutions's main competitors?
Direct peers on record are Ntiva, Dataprise, Corsica Technologies, Astute Technology Management, NexusTek, Kinetix and NetGain Technologies. Electric is listed as an emerging player. Broad incumbents are Connection (Connection Technology Centers) and Insight Enterprises.
Does Relentless Solutions have an API?
No public API is recorded for Relentless Solutions.
What industry is Relentless Solutions in?
Relentless Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAAAO, IT Program/Project Management (PMO) & Delivery Assurance. Its NAICS code is 541513 and its SIC code is 7370.