Interact.io
Interact.io is a Berlin-based, privately held software company founded in 2012 that built a platform for phone and CRM integrations aimed at sales and revenue operations teams.
- Company typePrivate
- Founded2012
- HeadquartersBerlin, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Interact.io firmographics
Firmographics- Name
- Interact.io
- Website
- https://interact.io
- Company type
- Private
- Founded year
- 2012
- Headcount range
- 11–50 employees
- Short description
- Interact.io is a Berlin-based, privately held software company founded in 2012 that built a platform for phone and CRM integrations aimed at sales and revenue operations teams.
- Ownership category
- akta.pro rank
Interact.io industry classification
Industry- Product category
- CRM Integration Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- CRM Implementation & Systems Integration (BPAFAFAB)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Interact.io is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Markets served
Interact.io business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Interact.io product offering
Product offeringCore offering
Interact.io provides a software platform for integrating phone/telephony systems with CRM platforms, enabling sales and customer-facing teams to unify communications and customer data. The product automates call logging, contact synchronization, and CRM workflow updates triggered by phone activity, replacing manual data entry between telephony and CRM tools.
Differentiator
Problem solved
Functional benefit
Companies that use Interact.io
Customer profileIdeal customer profiles1 record
Interact.io technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Interact.io competitors and assessment
Company assessmentBroad incumbents
- Genesys: Large omnichannel contact-center platform with voice and CRM integration capabilities; competes for the same enterprise telephony-integration wallet.
- RingCentral: Public cloud communications provider offering voice with native CRM connectors; broader portfolio but overlapping integration layer.
- Zendesk: Customer service CRM with integrated voice/telephony features (Zendesk Talk); broader suite but overlapping phone-and-CRM integration functionality.
- Talkdesk: Enterprise cloud contact-center platform with deep CRM/voice integrations; larger incumbent operating in the same phone+CRM integration category.
- Twilio: CPaaS leader whose Voice and Flex products are foundational infrastructure behind most phone-CRM integration platforms; competing at the enabling layer.
- Vonage: Communications platform with contact-center and CRM-integrated voice APIs; broader portfolio comparable to the enablement layer Interact.io would have served.
- Five9: Cloud contact-center vendor with CRM-integrated voice workflows; broader incumbent in the same end-market.
Direct peers
- CloudTalk: European (Slovakia-based) cloud calling solution built around CRM and helpdesk integrations; comparable scope, geography, and SMB-to-mid-market GTM.
- JustCall: Cloud phone and SMS platform tightly integrated with CRMs like HubSpot, Salesforce, and Pipedrive — directly comparable product and customer wedge.
- Aircall: Cloud-based phone system purpose-built to integrate with CRMs and helpdesks; the closest direct analogue to Interact.io's stated 'Phone and CRM integrations' positioning.
Market position
Customer concentration
Interact.io social profiles
Digital presenceInteract.io financial estimates
Financial estimateRevenue estimate
Valuation estimate
Interact.io leadership team
Management profileNumber of profiles
Interact.io funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Interact.io M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Interact.io
What does Interact.io do?
Interact.io provides a software platform for integrating phone/telephony systems with CRM platforms, enabling sales and customer-facing teams to unify communications and customer data. The product automates call logging, contact synchronization, and CRM workflow updates triggered by phone activity, replacing manual data entry between telephony and CRM tools.
When was Interact.io founded?
Interact.io was founded in 2012. It employs 11 to 50 people.
Where is Interact.io based?
Interact.io is headquartered in Berlin, Germany, in the Europe region.
Who are Interact.io's main competitors?
Broad incumbents on record are Genesys, RingCentral, Zendesk, Talkdesk, Twilio, Vonage and Five9. Direct peers are CloudTalk, JustCall and Aircall.
Does Interact.io have an API?
No public API is recorded for Interact.io.
What industry is Interact.io in?
Interact.io's product category is CRM Integration Software. Its primary akta.pro industry code is BPAFAFAB, CRM Implementation & Systems Integration, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 54151 and its SIC code is 7373.