CloudTalk
CloudTalk is a cloud-based AI call center platform serving 5,500+ companies and 30,000+ sales and support professionals across 160+ countries, offering AI voice agents, conversation intelligence, multi-line dialers, and 100+ CRM/helpdesk integrations for SMB through enterprise segments.
- Company typePrivate
- Founded2016
- HeadquartersBratislava
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What CloudTalk does
CloudTalk is a cloud-based AI call center software platform headquartered in Bratislava, Slovakia, founded in 2016 by Martin Malych and Viktor Vanek. The platform provides business telephony, AI-augmented outbound dialing, conversation intelligence, and autonomous AI voice agents to sales, customer support, and operations teams, serving 5,500+ companies and 30,000+ professionals across 160+ countries. Its core product pillars include AI Dialer & Outreach (parallel dialing up to 10 simultaneous lines, power and preview dialing, answering machine detection), AI Conversation Intelligence (transcription, sentiment analysis, topic extraction, call scoring, smart notes — available as a $9/agent/month add-on), and AI Voice Agents branded as CeTe, which autonomously make and receive calls, update CRMs, and book meetings with 14+ industry-specific persona templates spanning healthcare, legal, insurance, recruitment, and sales. The underlying architecture relies on cloud VoIP infrastructure with redundant carriers supporting a 99.999% uptime guarantee, and the platform integrates natively with 100+ tools including Salesforce, HubSpot, Zendesk, Pipedrive, MS Dynamics, Gong, Outreach, Bullhorn, Shopify, and WhatsApp.
The company monetizes through tiered per-seat subscriptions ($19-$69/user/month for Lite through Expert, plus custom enterprise plans), usage-based fees for outbound international minutes, the AI Conversation Intelligence add-on, and channel revenue from affiliate (25% MRR) and solution partner (30% lifetime revenue share) programs. Go-to-market combines product-led growth via a 14-day free trial, direct enterprise sales for larger deals, and a channel partner program. The company holds SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA certifications and operates nine offices across Europe (Bratislava, London, Munich, Barcelona, Lisbon, Prague), North America (Toronto, New York), and Latin America (Mexico City). CloudTalk has raised approximately $36-37M in cumulative funding across rounds from 2019 to January 2024, including a $28M Series B led by KPN Ventures and Lead Ventures. Its competitive positioning sits between SMB-focused competitors (JustCall) and premium CCaaS suites (Genesys, Five9), with named customers including Nokia, Glovo, Pipedrive, Bit2Me, Swile, Discover Cars, and DentaKay across industries spanning telecommunications, logistics, software, cryptocurrency, employee benefits, automotive, car rental, and healthcare.
CloudTalk firmographics
Firmographics- Name
- CloudTalk
- Legal name
- CloudTalk, s.r.o. / CloudTalk.io, Inc.
- Website
- https://cloudtalk.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CloudTalk is a cloud-based AI call center platform serving 5,500+ companies and 30,000+ sales and support professionals across 160+ countries, offering AI voice agents, conversation intelligence, multi-line dialers, and 100+ CRM/helpdesk integrations for SMB through enterprise segments.
- Ownership category
- akta.pro rank
CloudTalk industry classification
Industry- Product category
- Cloud Call Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where CloudTalk is headquartered
LocationHeadquarters
- HQ city
- Bratislava
Offices9 records
Markets served
CloudTalk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans: Monthly or annual subscription plans (Lite, Starter, Essential, Expert, Custom) priced per user per month ranging from $19-$69/month. Plans include varying minute allocations, features, and support levels. Annual billing offers significant discounts.
- AI Conversation Intelligence Add-on: $9 per agent/month add-on for AI-powered call analysis features including topic extraction, transcription, summaries, sentiment analysis, and smart notes.
- Outbound Call Usage Fees: Usage-based fees for outbound calls beyond included minute allocations. Per-minute rates vary by destination country. Inbound toll-free calls also incur usage fees.
- International Minute Bundles: Additional international calling bundles available for purchase beyond base plan inclusions, including Colombia, Brazil, Peru, Mexico, and Australia minute packages.
- Custom Enterprise Plans: Tailored enterprise plans with unlimited worldwide call packages, custom onboarding, priority support, custom reporting, and SLA guarantees for large organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Lite - Basic call center features for teams needing essential calling |
| Subscription | Monthly | Starter - Enhanced calling with European coverage |
| Subscription | Monthly | Essential - Full-featured call center with advanced automation |
| Subscription | Monthly | Expert - Sales-focused with dialers and advanced features |
| Subscription | Multi-year contract | Custom - Enterprise-grade with unlimited worldwide calling |
| Subscription | Monthly | AI Conversation Intelligence - AI-powered call analysis add-on |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels11 records
CloudTalk product offering
Product offeringCore offering
CloudTalk provides an AI-powered cloud-based call center software platform delivered as a SaaS subscription. The core product bundles a VoIP business phone system with global local numbers, multi-mode dialers (parallel, power, preview), AI voice agents that autonomously handle inbound and outbound calls, and AI conversation intelligence for call transcription, sentiment analysis, and automated summaries. The platform targets sales, support, and operations teams at SMB through enterprise customers with integrations into 100+ CRM and helpdesk tools.
Product overview
CloudTalk is a cloud-based AI call center software platform designed for sales, support, and operations teams. The core offering includes a Business Phone System providing cloud-based calling infrastructure with global coverage in 160+ countries. Built on this foundation are three main product pillars: (1) AI Dialer & Outreach - including AI Sales Dialer, Parallel Dialing Mode, Power Dialing Mode, Preview Dialing Mode, Click-to-Call, Answering Machine Detection, Voicemail Drop, and WhatsApp Outbound; (2) AI Conversation Intelligence - including AI Call Summary & Tagging, Call Scoring, Topic Extraction, AI Notes, Sentiment Analysis, Call Transcription, Talk/Listen Ratio, and Trending Topics; (3) AI Voice Agents - including AI Voice Agents (CeTe), AI Receptionist, and industry-specific voice agent personas for healthcare, legal, insurance, recruitment, and sales. Additional capabilities include Call Flow Designer, IVR, Call Queuing, Call Recording, Real-Time Monitoring, Analytics & Reporting, International SMS, WhatsApp Messaging, Workflow Automation, Number Management (Local Numbers, Number Porting, Branded Caller ID, SPAM Remediation), and BYOC for enterprise flexibility. The platform offers tiered pricing from Lite ($19/user/month) to Expert ($49/user/month) to Custom enterprise plans, plus an AI Conversation Intelligence add-on at $9/agent/month.
Differentiator
Problem solved
Functional benefit
Brands
- CloudTalk Conversation Intelligence (CI): AI-powered conversation intelligence feature that provides automated call summaries, transcription, sentiment analysis, topic extraction, talk/listen ratio analysis, smart notes, and CRM integration.
- CloudTalk AI Voice Agent (CeTe)
Products and services
- CloudTalk Cloud Call Center Platform Cloud-based business phone system and call center software delivering VoIP calling across 160+ countries with local numbers, IVR, call queuing, call recording, real-time monitoring, analytics, and 100+ CRM/helpdesk integrations. Sold on subscription tiers to sales, support, and operations teams at SMB through enterprise organizations.
- AI Voice Agents (CeTe) Autonomous AI-powered virtual agents that handle inbound and outbound voice calls end-to-end, including appointment scheduling, lead qualification, payment reminders, patient booking, candidate screening, and after-hours coverage, with CRM integration and human handoff.
- AI Receptionist AI virtual receptionist that handles incoming calls, qualifies leads, schedules appointments, and provides small business support with 24/7 availability across healthcare, real estate, law firm, and financial services use cases.
- AI Conversation Intelligence AI-powered analytics add-on priced at $9 per agent per month providing call transcription, automatic summaries and tags, topic extraction, sentiment analysis, talk/listen ratio tracking, trending topics, and CRM-integrated smart notes.
Quantifiable outcome
- 2.5X increase in call volume
- +10 more outcomes
Companies that use CloudTalk
Customer profileNamed customers11 records
Segments15 records
Ideal customer profiles2 records
CloudTalk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability9 records
Feature9 records
CloudTalk partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and major.
- HubSpotcoreCertified HubSpot integration with seamless CRM sync, call logging, and contact management. Part of CloudTalk's 100+ integration ecosystem enabling real-time data synchronization between call center and marketing/sales automation.
- SalesforcecoreNative Salesforce integration available on Expert and higher plans, enabling automatic call logging, contact sync, and CRM workflows. Key integration for enterprise sales teams.
- PipedrivecoreNative Pipedrive CRM integration for call center functionality, contact management, and activity logging. Case study shows 100% calls logged and 270+ monthly calls per SDR.
- ZendeskcoreZendesk helpdesk integration enabling seamless ticket creation, call logging, and customer context within support workflows.
- Zoho CRMcoreZoho CRM integration for contact management and call logging within the Zoho ecosystem.
- Microsoft DynamicscoreMS Dynamics 365 integration enabling call center functionality within Microsoft's business applications suite.
- IntercomcoreIntercom integration connecting CloudTalk's call center with Intercom's customer messaging platform.
- Microsoft TeamscoreMS Teams integration enabling call center functionality within Teams workspace for unified communications.
- ZapiermajorZapier integration enabling no-code automation workflows connecting CloudTalk with 5,000+ apps through the Zapier ecosystem.
- OdoomajorOdoo CRM integration for businesses using Odoo's all-in-one business management suite.
- Monday.commajorMonday.com integration for work management and project tracking within call center operations.
- ShopifymajorShopify integration for e-commerce businesses enabling customer calls related to orders, shipping, and support.
- BullhornmajorBullhorn ATS integration for recruitment firms enabling candidate calling and placement tracking.
- GongmajorGong revenue intelligence integration for call recording analysis and sales coaching within Gong's platform.
- SalesloftmajorSalesloft sales engagement platform integration for outbound sales teams using Salesloft for prospecting.
- OutreachmajorOutreach sales engagement platform integration for sales teams using Outreach for sequence management.
- WhatsAppcoreWhatsApp Business Solution integration for sending and receiving WhatsApp messages, available on Expert plan and higher. Part of omnichannel messaging strategy.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
CloudTalk competitors and assessment
Company assessmentDirect peers
- Aircall: Paris-based cloud-based phone system and CCaaS platform targeting SMB and mid-market sales/support teams. Closest direct competitor to CloudTalk, with overlapping feature sets (IVR, dialers, integrations), similar pricing tiers, and a comparable global footprint.
- Dialpad: AI-powered cloud communications platform with UCaaS, CCaaS, and AI Voice/Conversation Intelligence features. Competes head-to-head with CloudTalk in AI-driven sales and support use cases, including AI voice agents and real-time transcription.
- JustCall: Cloud phone system focused on sales and support teams with AI conversation intelligence, SMS, dialers, and CRM integrations. Targets a similar SMB-to-mid-market segment with comparable pricing and feature parity.
- Talkdesk: Enterprise cloud contact center platform with AI-driven routing, virtual agents, and analytics. Overlaps with CloudTalk on AI voice agents and enterprise CCaaS but skews larger in customer size and price point.
Broad incumbents
- Five9: Public, large-enterprise cloud contact center vendor with broad CCaaS, workforce engagement, and AI capabilities. A more established incumbent that CloudTalk increasingly competes with as it moves upmarket.
- RingCentral: Public unified communications as a service (UCaaS) leader with growing CCaaS (RingCentral Contact Center) offering. Larger incumbent with broader portfolio — voice, video, contact center, and messaging — that competes with CloudTalk in mid-market and enterprise.
- Genesys: Enterprise contact center and customer experience platform with AI-driven orchestration and agentic AI features. Larger incumbent competing with CloudTalk for enterprise-grade CCaaS deployments.
- 8x8: Public UCaaS and CCaaS vendor serving mid-market and enterprise globally. Competes in the same international communications space as CloudTalk with overlapping feature sets.
- Vonage (Ericsson): Now part of Ericsson, Vonage provides UCaaS, CCaaS, and CPaaS communications APIs. Overlaps with CloudTalk on programmable voice and contact center, particularly for developers and enterprises.
- Twilio: Public CPaaS leader providing programmable voice, messaging, and customer engagement APIs. Competes indirectly with CloudTalk where customers prefer to build their own stack on Twilio's communications infrastructure.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
CloudTalk social profiles
Digital presenceCloudTalk compliance and trust
Trust signalCompliance5 records
CloudTalk financial estimates
Financial estimateRevenue estimate
Valuation estimate
CloudTalk leadership team
Management profileNumber of profiles
Profiles2 records
CloudTalk funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CloudTalk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CloudTalk
What does CloudTalk do?
CloudTalk provides an AI-powered cloud-based call center software platform delivered as a SaaS subscription. The core product bundles a VoIP business phone system with global local numbers, multi-mode dialers (parallel, power, preview), AI voice agents that autonomously handle inbound and outbound calls, and AI conversation intelligence for call transcription, sentiment analysis, and automated summaries. The platform targets sales, support, and operations teams at SMB through enterprise customers with integrations into 100+ CRM and helpdesk tools.
Is CloudTalk a public or private company?
CloudTalk is a private company. It is classified as venture growth investor backed and is currently operating.
When was CloudTalk founded?
CloudTalk was founded in 2016. It employs 101 to 250 people.
Where is CloudTalk based?
CloudTalk is headquartered in Bratislava.
How does CloudTalk make money?
Five revenue lines are on record. Subscription Plans are the primary driver. The others are AI Conversation Intelligence Add-on, outbound Call Usage Fees, international Minute Bundles and custom Enterprise Plans.
Who are CloudTalk's main competitors?
Direct peers on record are Aircall, Dialpad, JustCall and Talkdesk. Broad incumbents are Five9, RingCentral, Genesys, 8x8, Vonage (Ericsson) and Twilio.
Does CloudTalk have an API?
Yes. CloudTalk provides an API for integrations and system connectivity. The Essential plan and above include API access and integrations to other systems. API documentation is available at developers.cloudtalk.io. Developer documentation is at developers.cloudtalk.io.
What industry is CloudTalk in?
CloudTalk's product category is Cloud Call Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51821 and its SIC code is 7372.