What VOX Network Solutions does

VOX Network Solutions is a private US-based enterprise technology solutions provider operating across six integrated practices: Consulting, Contact Center, Collaboration, Network, Security, and Managed Services. The company delivers and manages unified communications, contact center, networking, and cybersecurity infrastructure for enterprise customers, leveraging strategic partnerships with Avaya (Diamond Level), Cisco, Microsoft, Verint, Five9, RingCentral, and other vendors. Its core differentiators are the proprietary VOX Lifecycle consultative framework, the vPOP (VOX Process Optimization Program) methodology, and the VOX Lifesigns cloud-based asset management tool, which together structure the client engagement from strategy through managed operations.

The company's revenue model combines professional services (consulting, assessments, training), managed services (three tiers from reactive Traditional through proactive Advanced to high-touch NextGen, including 24/7 SOC), and resale/resubscription of partner platforms (Cisco Webex, Avaya IX Contact Center, Verint AQM, etc.). GTM is hybrid: direct enterprise field sales organized by technology practice and supported by inside sales for mid-market, complemented by channel partnerships with major vendors. Headquartered in South San Francisco with nine regional offices across California, Colorado, Washington, Nevada, New Hampshire, and Oklahoma, VOX serves customers primarily in Healthcare, Financial Services, and Retail/Travel verticals.

VOX has been recognized as one of the fastest-growing private US companies, appearing on the Inc. 5000 list for 12 consecutive years (2010-2021) and holding #338 on the 2021 CRN Solution Provider 500. It is led by founder/President & CEO Scott Landis alongside COO Craig Schneider, VP Finance Aaron Wilson, and VP Customer Experience Chanley Geveshausen. The company has earned repeated top-tier vendor recognitions including Avaya Overall U.S. Partner of the Year (2019, 2020), Verint North America Partner of the Year (2018), and eGain 2021 Partner of the Year NA, reflecting its position as a preferred channel partner in enterprise communications and contact center ecosystems.

Name

VOX Network Solutions

Legal name

VOX Network Solutions, Inc.

Website

https://voxns.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

VOX Network Solutions is a US enterprise technology solutions provider delivering consulting, contact center, collaboration, network, security, and managed services across nine regional offices, serving Healthcare, Financial Services, and Retail clients via top-tier partnerships with Avaya, Cisco, Verint, and others.

Ownership category

akta.pro rank

Product category

Enterprise Technology Solutions and Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Network Services & Managed Data Center Networking (HDABAFAM), IT Incident, Problem & Change Management Platforms (HDAEALAI), Enterprise Social & Intranet Platforms (BPAMAMAJ)

Keywords

• Enterprise network solutions
• Managed IT services
• Unified communications solutions
• Contact center technology
• Cybersecurity consulting

Headquarters

HQ city

Rescue

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: VOX provides consultative professional services including business strategy analysis, technology reviews, security awareness training, virtual CISO services, adoption services, education services, process optimization, performance evaluation, and advisory services. These are typically project-based or retainer engagements.
2. Managed Services: VOX offers comprehensive managed services across three levels: Traditional (reactive incident and problem management, system administration, patch management), Advanced (proactive enhanced monitoring, service management), and NextGen (high-touch consultative services, enterprise lifecycle management). Includes 24/7 Security Operations Center services.
3. Collaboration Solutions: VOX provides collaboration technology solutions including voice, endpoints, web/video conferencing, IM/presence/mobility, remote worker solutions, Cisco Webex suite, video solutions, unified communications, unified messaging, and emergency responder services. Revenue from hardware, software, and cloud-based subscriptions.
4. Security Solutions: Enterprise security consulting and solutions including policy and access control, firewalls, email security, security management, router security, malware protection, intrusion prevention systems, VPN security clients, and web security. Can be delivered as part of managed services or standalone consulting engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

VOX Network Solutions is an enterprise technology solutions integrator and managed services provider that designs, deploys, and operates converged communication, collaboration, contact center, networking, and security infrastructure for organizations. It packages its capabilities into six practices — Consulting, Contact Center, Collaboration, Network, Security, and Managed Services — and wraps them in a proprietary multi-dimensional methodology (VOX Lifecycle) and integration expertise across leading vendor platforms. Revenue is generated from professional services, managed services contracts, hardware resale, and subscription-based cloud communications offerings.

Product overview

VOX Network Solutions is a technology solutions provider offering an integrated portfolio of six core technology practices: Consulting, Contact Center, Collaboration, Network, Security, and Managed Services. The company's flagship offering is the VOX Lifecycle Program, a proprietary consultative framework that guides clients through informed decisions to achieve business outcomes. The Contact Center solutions include omni-channel capabilities with CTI, IVR, WFM, and quality monitoring. Collaboration solutions span voice, video conferencing, and unified communications via Cisco Webex and Avaya platforms. Network solutions cover enterprise routing, switching, WAN, and wireless infrastructure. Security offerings include threat assessment, awareness training, and SOC services. Managed Services operates at three levels (Traditional, Advanced, NextGen) with enterprise lifecycle management. Key integrated technology partners include Cisco (Webex suite, UCM Cloud), Avaya (IX Contact Center, IX Workplace), Verint (AQM), and DVSAnalytics (WEM).

Differentiator

Problem solved

Functional benefit

Brands

• VOX Lifecycle: Proprietary consultative framework designed to assist and enable clients to make informed decisions to achieve desired business outcomes
• NuStratus
• vPOP

Products and services

• VOX Lifecycle Program A proprietary consultative framework providing a prescriptive, step-by-step methodology with a multi-dimensional approach covering Business, People, Process, Technology, Finance, and Risk, designed to assist and enable enterprise clients in making informed decisions to achieve their desired business outcomes.
• Contact Center Solutions Consulting and solutions to support and enable productive and efficient omni-channel contact centers, including CTI, IVR, WFM, quality monitoring, call recording, analytics, and workforce optimization. Targeted at enterprise organizations across healthcare, financial services, retail, and travel.
• Collaboration Solutions Consulting and solutions for mobile workforce engagement, interaction, and secure communication from any device, including voice, video conferencing, unified communications, and remote worker solutions via Cisco Webex, Avaya IX Workplace, and related platforms.
• Network Solutions Consulting and solutions for high-availability, high-performance secure enterprise networks, covering enterprise route/switch, wired/wireless, WAN, LAN, ACI, data center switching, and WAN optimization.
• Security Solutions Enterprise security consulting and solutions including policy and access control, firewalls, email security, malware protection, intrusion prevention systems, VPN security, and web security, delivered as standalone consulting or as part of managed services.
• Managed Services Broad managed services practice offered at three tiers — Traditional (reactive incident and problem management, system administration, patch management), Advanced (proactive enhanced monitoring, service management), and NextGen (high-touch consultative services, enterprise lifecycle management) — including 24/7 Security Operations Center coverage.
• Consulting Services Consulting services spanning business strategy analysis, technology reviews, security awareness training, virtual CISO, adoption services, education services, process optimization (vPOP), and performance evaluation for enterprise clients.
• VOX Lifesigns Cloud-based asset management tool that evolves traditional asset management into new levels of visibility, productivity, flexibility, and transformation for enterprise clients.
• NuStratus Cloud-based Communications-as-a-Service (UCaaS) solution delivered under the NuStratus sub-brand for enterprise businesses.
• vPOP Process Optimization VOX Process Optimization Program (vPOP) — a systematic methodology to measure and align operational processes with organizational strategy, driving improved customer satisfaction and documented, verified hard cash flows.
• Security Operations Center (SOC) Managed security service staffed by experienced security analysts monitoring IT environments 24/7 to identify and prevent cyber threats in real time, with executive and technical reporting.

Quantifiable outcome

• 12 consecutive years on Inc. 5000 list of fastest-growing private companies
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability12 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• AvayacoreTechnology or Integration · 3 October 2019VOX is an AvayaEdge Diamond Level Partner - the highest and most prestigious partnership tier. VOX has been named Avaya's Overall U.S. Partner of the Year for multiple consecutive years (2019, 2020). The partnership provides enterprise contact center, unified communications, and customer experience solutions. VOX has deep expertise in Avaya platforms including Avaya IX Contact Center, Avaya IX Workplace, and assists customers with migration from legacy Nortel CS1000 systems to modern Avaya cloud solutions.
• VerintcoreTechnology or Integration · 1 January 2018VOX is a Verint partner recognized as North America Partner of the Year in 2018. The partnership delivers Workforce Engagement, Back-Office Enterprise Productivity, Financial Compliance, and Automated Quality Management solutions. Verint and VOX provide comprehensive contact center WFO solutions including quality management, workforce management, interaction recording, desktop analytics, and reporting.
• CiscocoreTechnology or IntegrationCisco partner providing enterprise collaboration, contact center, networking, and security solutions. VOX offers Cisco Webex Meetings, Webex Calling, Webex Teams, Cisco UCM Cloud, and comprehensive Cisco networking solutions including enterprise route/switch, wired/wireless, WAN, ACI, and data center switching.
• RingCentralcoreTechnology or IntegrationRingCentral partner through Avaya partnership (Avaya Cloud Office powered by RingCentral). VOX helps enterprises transition to RingCentral's UCaaS platform and provides implementation and managed services for RingCentral's cloud communications solutions.
• Five9coreTechnology or IntegrationFive9 partner providing cloud contact center solutions. VOX offers Five9's IVR, workforce management, quality management, reporting, analytics, and omnichannel capabilities as part of their contact center practice.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• ConvergeOne: Large U.S. systems integrator specializing in collaboration, contact center, networking, and managed services with deep Cisco, Avaya, and Genesys partnerships. Highly comparable to VOX in vendor mix, practice areas, and enterprise customer base, but at substantially greater scale.
• Presidio: U.S.-based IT solutions and managed services provider covering collaboration, networking, security, and cloud, with strong Cisco and AWS relationships. Closely mirrors VOX's six-practice structure (consulting, collaboration, data center, security, managed services).
• Carousel Industries: U.S. integrator focused on unified communications, contact center, networking, and managed services, with deep Avaya and Cisco expertise. Direct comparable to VOX in practice mix and target customer segment (mid-market and enterprise).
• Black Box Corporation: Global IT solutions integrator offering unified communications, networking, data center, and managed services to enterprise clients. Comparable to VOX in its multi-vendor approach and enterprise focus, though Black Box operates at a larger and more international scale.
• Avant Communications: Master agent and IT services distributor supporting thousands of channel partners in UC, CCaaS, networking, and security. Comparable to VOX's channel-led go-to-market approach and product breadth, though positioned more as a partner-of-partners than a direct enterprise integrator.
• Communication Technology Services (CTS): U.S. integrator specializing in voice, data, video, and security infrastructure for enterprise and multi-site customers. Direct comparable in network/cabling infrastructure and enterprise field-sales motion, with similar size profile to VOX.

Broad incumbents

• Cisco Systems: Dominant networking, collaboration (Webex), and security vendor whose products VOX resells, integrates, and manages. Functions as both a critical partner and a broad incumbent that competes with integrators on direct enterprise sales of Webex Calling, UCM Cloud, and Webex Contact Center.
• Avaya: Major UC and contact center vendor whose Diamond-level partnership VOX relies on for a significant share of its business. Avaya's IX Workplace, IX Contact Center, and Cloud Office (by RingCentral) form core platforms in VOX's portfolio, making Avaya both a critical channel partner and a strategic incumbent.
• RingCentral: Cloud-native UCaaS provider whose platform VOX implements and manages, and which serves as the infrastructure for Avaya Cloud Office. Comparable as a broader UCaaS incumbent selling direct and through partners like VOX to enterprise customers.
• Five9: Cloud CCaaS vendor whose IVR, WFM, quality management, and analytics VOX resells and integrates. Functions as a broad incumbent in cloud contact center, with VOX acting as a channel partner for enterprise deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/vox-network-solutions
• Xx.com/voxns

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VOX Network Solutions