testRTC
testRTC is a WebRTC media path and agent desktop connectivity validation tool, operated as a product line within Cyara Inc.'s Customer Experience Assurance Platform. It serves large enterprises operating contact centers that need to validate real-time communications and human agent readiness before go-live.
- Company typePrivate
- Founded2015
- HeadquartersQiryat Ono, Israel
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What testRTC does
testRTC is a WebRTC media path validation and agent desktop connectivity testing tool, originally founded in 2015 in Qiryat Ono, Israel. It is currently operated as a product line within Cyara Inc.'s Customer Experience Assurance Platform, sitting in the Validation layer alongside Botium (AI bot validation) and Voice Assure (telco infrastructure). The product validates real-time communications infrastructure for enterprises running contact centers — testing WebRTC media paths and assuring human agent readiness for inbound and outbound paths before go-live — and operates as part of Cyara's broader three-layer platform spanning Validation, Readiness (Velocity, Cruncher, testRTC for human agent readiness), and Observability (Cyara AI Trust, Pulse 360, ResolveAX).
Technically, testRTC focuses on network and endpoint testing for real-time communications, validating that WebRTC media streams can pass reliably between endpoints and that agent desktop connectivity performs as expected. As an integrated component of Cyara, it inherits the platform's integration surface with the dominant CCaaS/UCaaS, conversational AI, and CRM ecosystems — Genesys, Five9, NICE, Salesforce, ServiceNow, Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, Meta LLaMA, and Google Gemini — and benefits from Cyara's voice assurance coverage across 145+ countries.
Cyara distributes testRTC through a direct enterprise sales motion with quote-based annual subscriptions, targeting large enterprises operating contact centers. Named customers include ADP, Amazon, AT&T, Salesforce, Vodafone, eBay, Microsoft, Liberty Mutual Insurance, Agero, Anthem, and Zoom. Pricing is not publicly disclosed, and the product is sold as part of Cyara's unified CX assurance platform rather than as a standalone SKU. Revenue and headcount figures for testRTC are not separately reported, and the original firmographic record lists 1–10 employees prior to integration into Cyara.
testRTC firmographics
Firmographics- Name
- testRTC
- Legal name
- testRTC (product of Cyara Inc.)
- Website
- https://testrtc.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- testRTC is a WebRTC media path and agent desktop connectivity validation tool, operated as a product line within Cyara Inc.'s Customer Experience Assurance Platform. It serves large enterprises operating contact centers that need to validate real-time communications and human agent readiness before go-live.
- Ownership category
- akta.pro rank
testRTC industry classification
Industry- Product category
- Customer Experience (CX) Assurance / Contact Center Testing Software
- NAICS
- Testing Laboratories and Services (54138)
- SIC
- Services-Testing Laboratories (8734)
- akta.pro primary industry
- WebRTC & In-Browser Voice/Video (HDAIAHAH)
- akta.pro secondary industry
- Enterprise Application Testing & QA Services (BPAEAGAI)
Keywords
Where testRTC is headquartered
LocationHeadquarters
- HQ city
- Qiryat Ono
- HQ country
- Israel
- HQ region
- Middle East
Markets served
testRTC business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: testRTC is offered as part of the Cyara Customer Experience Assurance Platform, likely on a subscription basis for enterprise customers requiring WebRTC validation and human agent readiness testing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing - quote-based |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
testRTC product offering
Product offeringCore offering
testRTC is a network and endpoint testing tool that validates WebRTC media paths and agent desktop connectivity, and assures human agent readiness for inbound and outbound agent paths before go-live. It is offered as part of the Cyara Customer Experience Assurance Platform, targeting large enterprises with WebRTC-based contact centers.
Product overview
Cyara offers a unified CX assurance platform with multiple integrated products. testRTC is a core validation product focused on network and endpoint testing, specifically validating WebRTC media paths and agent desktop connectivity. It is part of the Validation layer alongside Botium (AI bot validation) and Voice Assure (Telco infrastructure). The platform also includes Readiness products (Velocity, Cruncher) and Observability products (AI Trust, Pulse 360, ResolveAX).
Differentiator
Problem solved
Functional benefit
Brands
- testRTC: Network & endpoints validation product that validates WebRTC media paths and agent desktop connectivity for CX assurance.
Products and services
- testRTC
Quantifiable outcome
- 4.7× faster incident propagation when AI failures go undetected vs. human-handled interactions, highlighting the critical importance of CX assurance tools like testRTC
Companies that use testRTC
Customer profileNamed customers11 records
Segments2 records
Ideal customer profiles1 record
testRTC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
testRTC partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- Dialogflow (Google)coretestRTC and the Cyara platform integrate with Dialogflow for validating conversational AI interactions and voice bots built on Google's Dialogflow platform.
- Amazon LexcoreCyara platform integrates with Amazon Lex for testing AI agents and chatbots built on AWS, enabling validation of Lex-powered conversational interfaces.
- IBM WatsoncoreCyara platform supports testing and validation of AI agents built on IBM Watson conversational AI technology.
- Kore.aicoreIntegration with Kore.ai's enterprise conversational AI platform for validating AI agent interactions and journey flows.
- NuancecoreCyara integrates with Nuance's conversational AI and IVR technology for voice agent testing and validation.
- GenesyscoreIntegration with Genesys CCaaS platform for end-to-end CX journey testing and AI agent validation across Genesys-powered contact centers.
- Five9coreCyara platform integrates with Five9 for testing and assuring CX journeys on the Five9 cloud contact center platform.
- NICEcoreIntegration with NICE contact center solutions for CX assurance and AI agent validation.
- SalesforcecoreCyara integrates with Salesforce CRM and Service Cloud for validating customer experience flows and agent interactions within Salesforce environments.
- ServiceNowcoreIntegration with ServiceNow for testing enterprise service management flows and agent desktop connectivity.
- Meta (LLaMA)coreCyara platform supports testing AI agents built on Meta's LLaMA large language models for conversational AI validation.
- Google (Gemini)coreCyara integrates with Google Gemini for testing and validating generative AI-powered agent interactions.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
testRTC competitors and assessment
Company assessmentBroad incumbents
- Cyara: The parent company of testRTC and direct CX assurance platform peer, offering the unified Validation, Readiness, and Observability stack that testRTC is embedded within. Most relevant as the broader platform peer from which testRTC is consumed.
- Genesys: Major CCaaS platform and Cyara integration partner. Genesys offers its own testing/assurance capabilities across its platform, making it a broad incumbent that competes for the same CX assurance budget as testRTC.
- Five9: Cloud contact center platform that is a Cyara integration partner. Five9 represents both a distribution channel for testRTC and a potential competitor if it expands native assurance/testing tooling.
- NICE: Enterprise CCaaS and CX analytics platform with broad contact center testing and observability capabilities. Overlaps with testRTC's validation layer through NICE's quality and compliance tooling.
- Verint: CX analytics and workforce engagement vendor with adjacent contact center testing/monitoring capabilities. Competes for the assurance and quality budget that testRTC addresses.
- Spirent Communications: Network testing and assurance vendor with deep experience validating real-time communications and media paths. Comparable to testRTC at the network/endpoint validation layer, though Spirent serves a broader telecom equipment market.
- Keysight (Ixia): Network test and measurement vendor (post-Ixia acquisition) that validates media quality and real-time communications at scale. Closest comparable in the network validation domain, though at much larger scale.
Direct peers
- Empirix (Hammer): Long-standing provider of voice and contact center load/functional testing (Hammer platform) — directly comparable to testRTC in the area of validating real-time communications infrastructure for enterprise contact centers.
Emerging players
- Cypress.io: Browser-based end-to-end testing framework increasingly used to validate WebRTC media paths in modern web applications. Comparable as a developer-facing testing tool for browser/voice/video stacks.
- Playwright: Open-source browser automation framework from Microsoft that can be used to validate WebRTC sessions and agent desktop flows. Represents the open-source commoditization threat to testRTC's proprietary tooling.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
testRTC social profiles
Digital presencetestRTC financial estimates
Financial estimateRevenue estimate
Valuation estimate
testRTC leadership team
Management profileNumber of profiles
testRTC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
testRTC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about testRTC
What does testRTC do?
testRTC is a network and endpoint testing tool that validates WebRTC media paths and agent desktop connectivity, and assures human agent readiness for inbound and outbound agent paths before go-live. It is offered as part of the Cyara Customer Experience Assurance Platform, targeting large enterprises with WebRTC-based contact centers.
Is testRTC a public or private company?
testRTC is a private company. It is classified as corporate owned and is currently operating.
When was testRTC founded?
testRTC was founded in 2015. It employs 1 to 10 people.
Where is testRTC based?
testRTC is headquartered in Qiryat Ono, Israel, in the Middle East region.
How does testRTC make money?
One revenue line is on record: platform Subscription.
Who are testRTC's main competitors?
Broad incumbents on record are Cyara, Genesys, Five9, NICE, Verint, Spirent Communications and Keysight (Ixia). Empirix (Hammer) is listed as a direct peer. Emerging players are Cypress.io and Playwright.
Does testRTC have an API?
No public API is recorded for testRTC.
What industry is testRTC in?
testRTC's product category is Customer Experience (CX) Assurance / Contact Center Testing Software. Its primary akta.pro industry code is HDAIAHAH, WebRTC & In-Browser Voice/Video, with a secondary code of BPAEAGAI, Enterprise Application Testing & QA Services. Its NAICS code is 54138 and its SIC code is 8734.