XPERTECHS
XPERTECHS is a family-owned managed IT services provider in Maryland delivering proactive managed IT, cybersecurity, AI and automation, and Microsoft 365/Azure/Copilot solutions to 200+ mid-market and enterprise clients across the Mid-Atlantic and Texas.
- Company typePrivate
- Founded1988
- HeadquartersEllicott City, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What XPERTECHS does
XPERTECHS (legal entity MIT Group, Inc.) is a privately held, family-owned managed IT services provider founded in 1988 and headquartered in Ellicott City, Maryland, with additional offices in Houston and Plano, Texas. The firm delivers its services through a proprietary framework branded XperCARE, which bundles three modular offerings: core Managed IT Services (24/7 monitoring, help desk, backup and disaster recovery), XperCARE DEFEND managed cybersecurity (24/7 SOC monitoring, threat detection, compliance support for HIPAA, ITAR, FINRA, PCI DSS), and XperCARE Managed Intelligence for AI and business process automation built on Microsoft Power Platform and Azure AI. Beyond managed services, XPERTECHS runs a Professional IT Services practice (project-based work on cloud migrations, Microsoft 365 implementations, phone system upgrades) and an IT Consulting line (strategy, CMMC advisory, compliance roadmaps).
The company's underlying technology is the Microsoft ecosystem — it is a certified Microsoft Modern Workplace Solutions Provider and Microsoft Gold Partner across three competencies, with no proprietary AI, cloud, or security platforms of its own. XPERTECHS positions itself as a regulated-vertical specialist, with dedicated go-to-market motions for Accounting & Financial, Architecture/Engineering/Construction, Healthcare, Legal, Private Equity, Manufacturing, and Nonprofits. Revenue is generated primarily through recurring monthly or annual managed service subscriptions, supplemented by fixed-fee project work and consulting engagements. The firm sells direct to enterprise and mid-market clients through consultative field sales, an inside sales function, and co-sell motions through the Microsoft partner channel.
XPERTECHS serves 200+ clients with a reported 98.7% customer satisfaction rate and 10+ year average client tenure. The company has been recognized on the MSPmentor 501 list since 2014, the CRN MSP 500 and Pioneer MSP 250 lists since 2017, and multiple times on the Baltimore Business Journal Top 50 Fastest Growing Companies. Leadership transitioned to the second generation in 2024, with Mike Mellott Jr. advancing to President alongside Founder & Chairman Michael Mellott and Vice President Joe Mellott. The company holds SOC 2 compliance, CMMC Registered Provider Organization status, and maintains a footprint across Maryland, Texas, Virginia, Washington D.C., and Delaware.
XPERTECHS firmographics
Firmographics- Name
- XPERTECHS
- Legal name
- MIT Group, Inc.
- Website
- https://xpertechs.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- XPERTECHS is a family-owned managed IT services provider in Maryland delivering proactive managed IT, cybersecurity, AI and automation, and Microsoft 365/Azure/Copilot solutions to 200+ mid-market and enterprise clients across the Mid-Atlantic and Texas.
- Ownership category
- akta.pro rank
XPERTECHS industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design Services (541512), Other Computer Related Services (541519), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
- akta.pro secondary industries
- Vendor & Contract Management (Software/Cloud) (BPAEAOAD), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)
Keywords
Where XPERTECHS is headquartered
LocationHeadquarters
- HQ city
- Ellicott City
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
XPERTECHS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services delivered through the XperCARE framework, providing 24/7 support, monitoring, security, and proactive IT management for clients. Revenue is generated through ongoing service contracts with monthly or annual billing.
- Managed Cybersecurity Services: Specialized security services under XperCARE DEFEND, including SOC monitoring, threat management, compliance assessments, and incident response. Delivered as part of managed services or standalone security contracts.
- Professional IT Services: Project-based IT services including cloud migrations, system implementations, phone system upgrades, and compliance management. Charged with transparent fixed-fee pricing model.
- AI & IT Automation Services: Business process automation and AI solutions leveraging Microsoft Power Platform, Power Apps, Power Automate, and Azure AI. May include consulting and implementation services.
- IT Consulting Services: Strategic IT consulting including technology assessments, roadmaps, compliance guidance (CMMC), and ongoing advisory services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | Fixed-Fee Professional IT Services |
| Subscription | Annual | Managed IT Services Subscription |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
XPERTECHS product offering
Product offeringCore offering
XPERTECHS provides outsourced IT management to mid-market and enterprise clients through its proprietary XperCARE framework, delivering 24/7 help desk, network monitoring, backup, endpoint protection, cybersecurity (XperCARE DEFEND), and AI-driven business process automation on the Microsoft platform. Service revenue comes from recurring managed IT subscriptions, fixed-fee project work (Professional IT Services), and strategic consulting engagements across regulated industries including healthcare, financial services, legal, AEC, manufacturing, private equity, and nonprofits.
Product overview
XPERTECHS is a Managed Intelligence Provider offering comprehensive IT services through its proprietary XperCARE framework. The core offering consists of Managed IT Services (XperCARE) providing proactive 24/7 IT support, cybersecurity (XperCARE DEFEND), Co-Managed IT, AI & Automation Services, Professional IT Services, CMMC Compliance Services, and IT Consulting. As a certified Microsoft Modern Workplace Solutions Provider, XPERTECHS specializes in implementing and managing Microsoft products including Microsoft 365, Teams, SharePoint, Azure, Power Platform, Business Voice, Enterprise Security, and Copilot. The company serves industries including Accounting & Financial, Architecture/Engineering/Construction, Healthcare, Legal, Private Equity, Manufacturing, and Nonprofits.
Differentiator
Problem solved
Functional benefit
Products and services
- XperCARE Managed IT Services Proprietary proactive managed IT services framework providing 24/7 help desk, network monitoring, system backup, disaster recovery, endpoint protection, spam filtering, and strategic IT planning for mid-market and enterprise clients.
- XperCARE DEFEND (Managed Cybersecurity Services) Managed cybersecurity services offering 24/7 SOC monitoring, threat detection and response, vulnerability assessments, penetration testing, security awareness training, and compliance management (HIPAA, ITAR, PCI DSS, NIST 800-171) for regulated-industry clients.
- Co-Managed IT Services Flexible IT support model combining XPERTECHS' external expertise with clients' internal IT teams, including 24/7 help desk, Azure cloud migration, asset tracking, Microsoft 365 optimization, and cybersecurity services.
- AI & Automation Services (XperCARE Managed Intelligence) Business process automation and AI solutions using Microsoft Power Platform, Azure AI, Copilot, and Robotic Process Automation to automate workflows such as accounts payable, client intake, employee onboarding, document generation, and data analysis.
- CMMC Compliance Services Expert guidance for defense contractors to achieve Cybersecurity Maturity Model Certification (CMMC) levels 1-3, delivered under the firm's CMMC Registered Provider Organization (RPO) status; includes initial assessment, compliance plan creation, implementation guidance, and continuous support.
- IT Consulting Services Strategic IT consulting engagements covering IT strategy, digital transformation, technology consulting, IT infrastructure management, application support, cloud transformation, data and analytics, and cybersecurity risk management.
- Professional IT Services Project-based IT solutions delivered on a transparent fixed-fee pricing model, covering cloud data migration, Microsoft Entra ID implementation, M365 email migration, security infrastructure deployment, phone system upgrades, and regulatory compliance management.
- Microsoft Modern Workplace End-to-end Microsoft Modern Workplace deployment and managed services, spanning Microsoft 365, Teams, SharePoint, Azure, Power Platform, Business Voice, Enterprise Mobility + Security, and Copilot, delivered under certified Modern Workplace Solutions Provider status.
Quantifiable outcome
- 98.7% Customer Satisfaction Rate
- +2 more outcomes
Companies that use XPERTECHS
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles3 records
XPERTECHS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability9 records
Feature3 records
XPERTECHS partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Microsoft (Gold Partner)coreAchieved Microsoft Gold Partner status in 1999 with competencies in multiple Microsoft technologies. Expanded to Gold status in three competencies by 2018.
- Baltimore OriolescoreSigned as first major client in 1997. The relationship has continued for 18+ years providing IT support for Camden Yards stadium operations.
- MicrosoftcoreXPERTECHS is a certified Microsoft Modern Workplace Solutions Provider and Gold Partner with expertise across Microsoft 365, Azure, Power Platform, Teams, SharePoint, Business Voice, Enterprise Mobility + Security, and Copilot. The partnership enables reselling, deployment, and managed services for Microsoft solutions.
Scale indicators5 records
Recent moves9 records
Expansion highlights5 records
XPERTECHS competitors and assessment
Company assessmentBroad incumbents
- Optiv: Optiv is a large cybersecurity-focused solutions integrator and managed security services provider. Comparable to XPERTECHS' XperCARE DEFEND managed cybersecurity and SIEM/SOC offerings, though Optiv serves much larger enterprises with a pure-play security focus.
- ePlus Technology: ePlus is a diversified technology solutions and services provider covering cloud, security, collaboration, and managed services for mid-market and enterprise customers. It overlaps XPERTECHS in Microsoft and security solution delivery but at significantly broader scale and with a stronger hardware/services mix.
- Computacenter: Computacenter is a large European-headquartered IT infrastructure and managed services provider with significant U.S. operations serving enterprise customers. Comparable to XPERTECHS in managed IT and Microsoft enterprise services but at vastly greater scale and global geographic reach.
- ConvergeOne: ConvergeOne is a large U.S. provider of collaboration, cloud, and managed services including Microsoft Teams, contact center, and security. It competes with XPERTECHS for enterprise managed services and Microsoft Modern Workplace deployments but operates at significantly greater scale and across a broader portfolio.
- Kyndryl: Kyndryl is a global managed infrastructure services provider spun out of IBM, delivering cloud, security, and workplace managed services to large enterprises. While much larger and serving bigger customers, it competes for the same Microsoft-based managed services and security mandates that XPERTECHS targets in regulated industries.
Direct peers
- Velosio: Velosio is a Microsoft Gold Partner focused on Microsoft Dynamics 365, Azure, Power Platform, and Microsoft 365 implementations and managed services for mid-market organizations. Comparable to XPERTECHS in Microsoft partnership depth and enterprise application enablement.
- NetGain Technology: NetGain is a regional managed IT and cloud services provider headquartered in the Midwest serving mid-market and SMB clients with managed IT, cybersecurity, and Microsoft cloud services. It mirrors XPERTECHS' multi-vertical, Microsoft-centric managed services model with co-managed and vCIO offerings.
- Core BTS: Core BTS is a Microsoft-focused IT services and consulting firm delivering cloud, modern workplace, data, and security solutions. It directly competes with XPERTECHS for Microsoft-centric digital transformation and managed services projects with mid-market customers.
- Dataprise: Dataprise is a mid-market and enterprise managed IT services and cybersecurity provider with national U.S. coverage. It directly competes with XPERTECHS in co-managed and fully managed IT, managed security, and Microsoft 365/Azure deployments for regulated mid-market customers, making it the closest comparable on scale and go-to-market.
- CMIT Solutions: CMIT Solutions is a national franchise of managed IT services providers delivering 24/7 monitoring, cybersecurity, and Microsoft-centric IT support to SMB and mid-market clients. It directly overlaps XPERTECHS' managed IT and managed security stack and the Microsoft Modern Workplace positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
XPERTECHS social profiles
Digital presenceXPERTECHS compliance and trust
Trust signalCompliance9 records
XPERTECHS financial estimates
Financial estimateRevenue estimate
Valuation estimate
XPERTECHS leadership team
Management profileNumber of profiles
Profiles3 records
XPERTECHS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
XPERTECHS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about XPERTECHS
What does XPERTECHS do?
XPERTECHS provides outsourced IT management to mid-market and enterprise clients through its proprietary XperCARE framework, delivering 24/7 help desk, network monitoring, backup, endpoint protection, cybersecurity (XperCARE DEFEND), and AI-driven business process automation on the Microsoft platform. Service revenue comes from recurring managed IT subscriptions, fixed-fee project work (Professional IT Services), and strategic consulting engagements across regulated industries including healthcare, financial services, legal, AEC, manufacturing, private equity, and nonprofits.
Is XPERTECHS a public or private company?
XPERTECHS is a private company. It is classified as family owned and is currently operating.
When was XPERTECHS founded?
XPERTECHS was founded in 1988. It employs 11 to 50 people.
Where is XPERTECHS based?
XPERTECHS is headquartered in Ellicott City, United States, in the North America region.
How does XPERTECHS make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Cybersecurity Services, professional IT Services, AI & IT Automation Services and IT Consulting Services.
Who are XPERTECHS's main competitors?
Broad incumbents on record are Optiv, ePlus Technology, Computacenter, ConvergeOne and Kyndryl. Direct peers are Velosio, NetGain Technology, Core BTS, Dataprise and CMIT Solutions.
Does XPERTECHS have an API?
No public API is recorded for XPERTECHS.
What industry is XPERTECHS in?
XPERTECHS's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire), with a secondary code of BPAEAOAD, Vendor & Contract Management (Software/Cloud). Its NAICS code is 541512 and its SIC code is 7373.