Faundit
Faundit is a Danish SaaS platform that automates hotel lost-and-found workflows — from guest contact and payment to branded packaging and shipping — serving 1,700+ properties across hotels, amusement parks, transportation, events, and nightlife worldwide.
- Company typePrivate
- Founded2019
- HeadquartersAarhus, Denmark
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Faundit does
Faundit ApS is a Danish SaaS company, founded in 2019 and headquartered in Aarhus, that provides an end-to-end lost-and-found management platform for the hospitality industry. The cloud-based software automates the full workflow for reuniting guests with lost items — from staff item registration and guest inquiry intake, to automated branded communication, payment collection, packaging, customs handling, and shipping coordination with carriers. The platform is offered as a white-label solution customizable with hotel logos and colors, integrates natively with Property Management Systems including MEWS and HotelKit, supports nine languages, and is backed by ISO 27001 certification and GDPR/SOC2-compliant infrastructure hosted on AWS, Heroku, DigitalOcean, and Netlify. Core products include the Faundit Platform for staff, the white-label Get It Back guest portal, and a Make a Claim claims module, with an add-on Sustainability Program featuring recycled packaging and carbon offset.
Faundit generates revenue through a combination of recurring subscription fees for platform access, transaction-based service fees for shipping and handling (with optional insurance up to €700 per shipment), and managed-services revenue from insurance claims processing. Pricing is quote-based and varies by property count and lost-and-found volume, with annual billing cycles; the company also leverages channel partnerships with PMS providers and shipping carriers (DHL, UPS, PostNord, Shippo, Shipmondo) and payment processing via Stripe. Distribution is multi-channel: direct enterprise field sales to hotel chains, a self-serve web application for mid-market and independent properties, and PMS-driven distribution through MEWS and HotelKit integrations. The company is led by CEO Casper Hofmann Larsen and CTO Jonas Wideking, and reports serving 1,700+ properties across hotels, amusement parks, transportation, live events, and nightlife venues in more than 20 countries.
Faundit firmographics
Firmographics- Name
- Faundit
- Legal name
- Faundit ApS
- Website
- https://faundit.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Faundit is a Danish SaaS platform that automates hotel lost-and-found workflows — from guest contact and payment to branded packaging and shipping — serving 1,700+ properties across hotels, amusement parks, transportation, events, and nightlife worldwide.
- Ownership category
- akta.pro rank
Where Faundit is headquartered
LocationHeadquarters
- HQ city
- Aarhus
- HQ country
- Denmark
- HQ region
- Europe
Offices1 record
Markets served
Faundit business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Platform Subscription: Recurring subscription model for access to the Faundit lost and found platform, including guest inquiry management, item matching, and communication tools.
- Shipping and Handling Services: Service fees for coordinating shipping, packaging, customs handling, and delivery of lost items to guests. Includes optional insurance coverage up to €700.
- Optional Insurance: Additional optional insurance coverage for lost or damaged items during shipping, with claims process managed by Faundit.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise - Custom pricing for large hotel chains |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Faundit product offering
Product offeringCore offering
Faundit is a cloud-based SaaS platform that automates lost-and-found management for hospitality venues. It handles the entire process from staff item registration and guest communication to payment processing, branded packaging, shipping, and customs, offered as a white-labeled service integrated with hotel property management systems.
Product overview
Faundit is a unified hotel lost and found management platform that automates the entire process from item discovery to guest return. The core Faundit Platform serves as the central system for staff item registration, guest matching, and case management, while the Get It Back by Faundit portal provides a white-labeled guest-facing interface for submitting inquiries and tracking return status. Additional modules include Make a Claim for post-delivery issue resolution and a Sustainability Program offering carbon offset and eco-friendly packaging. The platform operates across multiple hospitality verticals (hotels, amusement parks, transportation, live events, nightlife) and has grown to serve over 1,700 properties worldwide, including major hotel chains. Integration capabilities connect with property management systems (MEWS, HotelKit) and shipping carriers (DHL, UPS, PostNord, Shippo, Shipmondo) to provide end-to-end automation.
Differentiator
Problem solved
Functional benefit
Products and services
- Faundit Platform Comprehensive lost-and-found management platform that automates item registration, guest contact, payment processing, branded packaging, and shipping coordination. Staff register found items via mobile app; guests submit inquiries through white-labeled portals. Supports custom branding and integrates with PMS systems like MEWS and HotelKit. Built for hospitality venues.
- Get It Back by Faundit White-labeled guest-facing web portal allowing guests to register lost item requests directly with their hotel. Guests describe items, upload images, provide checkout dates and last known locations, and receive return options through an automated matching system.
- Make a Claim Claims submission portal for guests to file damage or loss claims after receiving a shipped item. Captures shipment tracking ID, item details, and claim reasons for processing insurance claims.
- Shipping and Handling Services Managed service coordinating shipping, packaging, customs handling, and delivery of lost items to guests. Includes optional insurance coverage up to €700, using carriers such as DHL, UPS, PostNord, Shippo, and Shipmondo.
- Sustainability Program Environmental add-on offering carbon offset through fruit tree planting for shipped items and branded shipping bags made from at least 80% recycled materials, targeting ESG-conscious hospitality operators.
Quantifiable outcome
- 70% decrease in time spent on Lost and Found
- +4 more outcomes
Companies that use Faundit
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles2 records
Faundit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature5 records
Faundit partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and supporting.
- MEWScoreIntegration with MEWS Property Management System allows hotels to automatically look up guest details using room number and checkout date. The integration enables seamless item matching and process automation for hotel staff using MEWS.
- HotelKitcoreIntegration with HotelKit enables Faundit to leverage existing hotel SOPs and training materials. Radisson Hotel Group uses HotelKit for operational procedures, and the Faundit-HotelKit integration allows staff training without changing established processes.
- StripecorePayment processing partner for handling guest payments for shipping and insurance services. Faundit's Terms of Service reference Stripe Checkout User Terms for payment conditions.
- UPSsupportingShipping partner referenced in Terms of Service for package delivery. General conditions of carriage apply as specified in UPS terms.
- DHLsupportingShipping partner referenced in Terms of Service for international parcel delivery services.
- DigitalOceansupportingData hosting partner with servers located in Frankfurt, Germany. Listed as sub-processor in GDPR documentation.
- ShipposupportingShipping partner (Popout, Inc. DBA Shippo) for coordinating shipments. Listed as sub-processor in GDPR documentation.
- ShipmondosupportingShipping partner (Shipmondo ApS) for parcel delivery services. Based in Odense, Denmark.
- PostNordsupportingShipping partner for Nordic region parcel delivery services. Listed as sub-processor in GDPR documentation.
- Amazon Web Services (AWS Europe)supportingCloud hosting infrastructure partner (Amazon Web Services EMEA SARL) for platform operations. Located in Luxembourg.
- Heroku (Salesforce)supportingPlatform hosting partner (SFDC Ireland Limited, LLC) for application infrastructure. Listed as sub-processor in GDPR documentation.
- NetlifysupportingWeb hosting platform for frontend deployment. Listed as sub-processor in GDPR documentation.
- Customer.iosupportingCommunication platform for customer outreach and notifications. Listed as sub-processor in GDPR documentation.
- Onlinecity.iosupportingCommunication gateway services (gatewayapi.com) for SMS/notification delivery. Based in Odense, Denmark.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Faundit competitors and assessment
Company assessmentDirect peers
- iLost: iLost operates a lost-and-found platform that helps organizations reunite people with lost items, including hotel and event customers. It is the most direct functional competitor to Faundit in the lost-and-found SaaS category.
Others
- Mews: Mews is a cloud Property Management System and a named Faundit integration partner. While not a direct competitor, Mews is the most strategically adjacent company — it controls the PMS workflow that drives Faundit's hotel distribution and could choose to build or bundle competing functionality.
- HotelKit: HotelKit provides SOP and staff task management software for hotels and is a named Faundit integration partner (used by Radisson). It is adjacent rather than competitive, but represents both a distribution channel and a potential horizontal expansion vector for Faundit's workflow automation.
Broad incumbents
- ALICE: ALICE is a hotel operations platform covering guest messaging, task management, and service requests across departments. It competes for the same operations/IT budget that funds Faundit, but is broader in scope rather than specialized in lost-and-found.
- Optii: Optii provides hotel housekeeping and service operations software to enterprise chains. It targets overlapping operational buyers (housekeeping and operations leaders) but focuses on broader housekeeping workflows rather than lost-and-found.
- Quore: Quore offers housekeeping, engineering, and operations workflow software for hotels, often integrated with PMS systems. It is a broader incumbent in the same operations-software budget category as Faundit.
Emerging players
- Whistle: Whistle provides guest messaging and digital tipping for hotels, mobile-first and PMS-integrated. It targets overlapping guest-experience workflows (where lost-and-found inquiries originate) but does not handle physical item returns.
- Akia: Akia is a guest messaging and operations platform used by hotels and short-term rentals for guest communication and issue resolution. It overlaps with the guest-communication layer Faundit automates around lost items, but is a broader messaging tool.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Faundit social profiles
Digital presenceFaundit compliance and trust
Trust signalCompliance3 records
Faundit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Faundit leadership team
Management profileNumber of profiles
Profiles3 records
Faundit funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Faundit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Faundit
What does Faundit do?
Faundit is a cloud-based SaaS platform that automates lost-and-found management for hospitality venues. It handles the entire process from staff item registration and guest communication to payment processing, branded packaging, shipping, and customs, offered as a white-labeled service integrated with hotel property management systems.
Is Faundit a public or private company?
Faundit is a private company. It is classified as venture growth investor backed and is currently operating.
When was Faundit founded?
Faundit was founded in 2019. It employs 1 to 10 people.
Where is Faundit based?
Faundit is headquartered in Aarhus, Denmark, in the Europe region.
How does Faundit make money?
Three revenue lines are on record. Platform Subscription is the primary driver. The others are shipping and Handling Services and optional Insurance.
Who are Faundit's main competitors?
iLost is listed as a direct peer. Others are Mews and HotelKit. Broad incumbents are ALICE, Optii and Quore. Emerging players are Whistle and Akia.
Does Faundit have an API?
Yes. Faundit offers an API connection to PMS (Property Management System) systems. The Controller can submit personal data into the Faundit platform manually or via an API connection to PMS systems. This enables automated guest data synchronization for lost item matching.