SafeCall

What SafeCall does

SafeCall, Inc. is a privately held business telecommunications service provider founded in 1993 and headquartered in Charlotte, North Carolina, serving primarily small and mid-sized businesses (3 to 300 employees) across the Carolinas region, with nationwide reach through the NECSI certified-dealer network. The company delivers cloud-hosted VoIP telephone systems, unified communications-as-a-service (UCaaS), and contact-center-as-a-service (CCaaS) under the SafeCall 7.0 / CoreNexa 7.0 platform, which integrates voice, video, messaging, and collaboration features via the SafeCall UC client and mobile app. The underlying technology stack is powered by backend provider Coredial, with HIPAA compliance supported through ongoing audits by Layer 8 Security and the availability of Business Associate Agreements for healthcare customers. SafeCall also functions as an authorized dealer and master agent for NEC and Yealink hardware and for major regional carriers, and operates the SafeTrade program for no-upfront-cost migration from legacy premise systems.

The company's revenue model combines recurring monthly subscriptions for cloud extensions and support, hardware sales (Yealink and NEC telephones), one-time activation and professional services fees, usage-based charges for international calling, conference bridging, and directory assistance, master-agent commissions on carrier services, and termination fees on contracts exited early. Go-to-market is sales-led through direct field sales, on-site installation and training, inside sales driven by website CTAs ('Request a Demo,' 'Contact Us'), and content marketing via the SafeCall blog. Pricing is quote-based rather than publicly disclosed, with stated claims of up to 50% savings versus traditional phone systems and a 30-day money-back guarantee on initial service packages. Customer concentration is spread across a long-tail of SMB accounts in the Carolinas, supplemented by a healthcare vertical and multi-site enterprise engagements supported through NECSI.

Name

SafeCall

Legal name

SafeCall, Inc.

Website

https://safecall.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

SafeCall is a privately held Charlotte, North Carolina-based business telecommunications provider serving SMBs (3–300 employees) across the Carolinas with cloud-based VoIP, UCaaS, and CCaaS, distributed via direct field sales and master-agent carrier partnerships since 1993.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Prepackaged Software (7372)

akta.pro primary industry

Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG)

akta.pro secondary industry

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• Cloud VoIP services
• Unified communications
• Business telephone systems
• Cloud contact center
• Telecommunications carrier services

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Cloud Phone Service Subscription: SafeCall charges monthly subscription fees for cloud-based telephone services. Service is offered on a monthly or multi-month basis, with automatic monthly renewal unless 10-day written notice of non-renewal is provided. Customers are billed monthly in advance for subscription fees.
2. Device/Equipment Sales: SafeCall sells IP phones and equipment (Yealink VoIP desk and cordless phones provided at no upfront cost as part of the SafeTrade program for cloud extension purchases; otherwise available for purchase). Devices are owned by the customer upon purchase.
3. Activation and Setup Fees: One-time activation fees are charged when service is activated. Professional implementation, installation, and on-site system training are included at no upfront cost for SafeTrade customers.
4. International and Usage-Based Charges: International usage charges are billed monthly in arrears. Directory assistance (411) is charged at $1.50 per call. Conference bridge usage is charged per minute at the lower of 3.9 cents per minute or the rate in the service activation form.
5. Carrier Services / Master Agent Commissions: As a master agent with access to virtually every major carrier serving the Carolinas, SafeCall aggregates carrier quotes and earns commissions through master agent discount structures while providing single-source billing to customers.
6. Termination Fees: A termination fee of $9.99 per phone number or device is charged, along with full retail price for each SafeCall-supplied device, if service is terminated during the contract term.
7. Support and Maintenance: Ongoing support services including remote monitoring, on-site maintenance, and emergency services are included as part of the subscription. 24/7 help desk and quarterly system upgrades are provided to customers at no additional charge.
8. Professional Services (Installation and Training): Professional sales, installation, and support services for NEC telephone systems. Includes detailed phone support and fast on-site response for NEC SV8000, SV9100, and legacy systems. Single-source solution covering all aspects of NEC phone system support.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

SafeCall sells and supports cloud-based VoIP business telephone systems, unified communications (UCaaS), and cloud contact center (CCaaS) solutions primarily to small and mid-sized businesses in the Carolinas. Its flagship SafeCall 7.0 / CoreNexa 7.0 platform combines voice, video, messaging, and collaboration, delivered alongside the SafeTrade trade-in program, professional installation, on-site training, ongoing support, and master-agent carrier services.

Product overview

SafeCall is a business telecommunications service provider offering a portfolio of cloud-based and premise-based phone system solutions primarily serving businesses in the Carolinas and nationwide through a dealer network. The core product is SafeCall 7.0, a next-generation unified communications platform combining voice, video, messaging, and collaboration. The product suite is built around cloud-hosted VoIP telephone systems as the foundation, with optional add-on modules including the UC Client and Mobile App (calling, chat, visual voicemail transcription, presence, meetings, screen sharing, call recording), Cloud Contact Center (IVR, intelligent routing, multi-channel), Next-Gen Video Communication Services, Carrier Services, and installation/repair services. SafeCall also resells and supports hardware brands — NEC phone systems (SV8000, SV9100 series) and Yealink VoIP telephones (T2, T4, T5 series) — and operates the SafeTrade program for migrating off legacy premise systems to cloud. The company positions itself as a single-source solution combining hardware, software, carrier services, and ongoing support.

Differentiator

Problem solved

Functional benefit

Brands

• SafeCall UC: Unified Communications client and mobile app for desktop and mobile giving modern and virtual workers all the tools they need to effectively communicate and collaborate from anywhere, any time, and on any device.
• SafeTrade
• CoreNexa 7.0
• SafeCall Cloud Contact Center

Products and services

• SafeCall 7.0 / CoreNexa 7.0 Next-generation unified communications platform integrating voice, video, messaging, and collaboration for businesses seeking an all-in-one calling, chat, video, and meeting solution for modern and remote workforces.
• Cloud-Based Telephone Systems Hosted VoIP business telephone systems delivered over the internet with scalable per-user pricing, automatic upgrades, remote voicemail access, and integration with mobile devices and desk phones for SMBs in the Carolinas.
• SafeCall UC Client and Mobile App Full-featured unified communications desktop and mobile application providing calling, chat, visual voicemail with Google Cloud Speech transcription, call history, enterprise contacts, presence management, meetings, video, screen sharing, call recording, and call move across devices for end users.
• Cloud Contact Center Cloud-based contact and call center solution offering intelligent call routing, IVR, callback queues, multi-channel support (email, live chat, text), call recording and retention, and CRM/BI integration for automated customer service workflows.
• Next-Gen Video Communication Services Video conferencing and collaboration services featuring virtual rooms, video meetings, screen sharing, and flexible tiled layouts enabled by the SafeCall 7.0 platform.
• SafeTrade Program Trade-in program that allows businesses to exchange legacy premise-based phone systems (Avaya, Lucent, NEC, Panasonic, Toshiba, Vodavi, InterTel, Samsung, Comdial, TransTel) for new Yealink VoIP cloud phone service at no upfront cost, including professional installation, on-site training, and ongoing support.
• Carrier Services Multi-carrier procurement and consulting service that issues single-quote requests to carriers serving a customer's location, with expert recommendations on technologies, customer service track records, and pricing structures, and consolidated master-agent discount billing.
• NEC Phone Systems Sale, installation, and ongoing support for NEC business telephone systems, including SV8000 Series, SV9100E, and SV9100S, as well as legacy NEC systems (IPK II, NEAX 2000 IPS, VMP, CTI LX, DSX, Aspire) with trade-in options.
• Yealink VoIP Telephones Sale, installation, and support for Yealink VoIP desk and cordless phones, including T5 Smart Media Phones (Android-based touchscreen), T2 Desktop IP Phones, and T4 Ultra-Elegant Desktop IP Phones with gigabit network support and USB Bluetooth.
• Business Phone Systems Repair On-site repair and maintenance services for business telephone systems, including troubleshooting, parts replacement, and system diagnostics delivered by certified technicians.
• Business Phone Systems Installation Professional on-site installation of cloud-based and premise-based business telephone systems, including configuration, testing, and on-site user training.
• SMS Text Service SMS text messaging service allowing businesses to send and receive text messages from their main business phone number, enabling two-way text communication with customers.
• Panasonic Business Phone Systems Sale, installation, and support for Panasonic business telephone systems.

Quantifiable outcome

• Saves businesses up to 50% on monthly phone bills compared to traditional phone systems
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature8 records

Partnerships

Six partnerships are on record, tiered core and minor.

• NEC (NEC Corporation / NECSI)coreTechnology or IntegrationSafeCall is a certified NEC dealer and installer offering professional sales, installation, and support for NEC telephone systems in the Carolinas since 1993. They support NEC SV8000 Series, NEC SV9100 Series (SV9100E, SV9100S), and legacy systems including NEC IPK II, NEC NEAX 2000 IPS, NEC VMP, NEC CTI LX, NEC DSX, and NEC Aspire. NECSI provides SafeCall with nationwide coverage through its network of over 300 manufacturer-certified dealer service centers.
• YealinkcoreTechnology or IntegrationSafeCall serves as a sales and installation intermediary for Yealink VoIP and cloud-based telephone systems, including T5 Smart Media Phones, T2 Desktop IP Phones, and T4 Ultra-Elegant Desktop IP Phones. Under the SafeTrade program, Yealink VoIP desk or cordless phones are provided at no upfront cost with each unlimited cloud extension purchased.
• CoredialcoreTechnology or IntegrationSafeCall's backend service provider for UCaaS and CCaaS solutions. Coredial provides the technology infrastructure powering SafeCall's cloud phone, unified communications, and contact center services. SafeCall leverages Coredial's platform to deliver voice, video, messaging, and collaboration services to end customers.
• Layer 8 SecuritycoreTechnology or IntegrationSafeCall's backend provider Coredial has partnered with Layer 8 Security to conduct regular HIPAA audits and reviews of SafeCall's UCaaS and CCaaS services, supporting healthcare customers required to maintain HIPAA compliance. Layer 8 Security provides a Letter of Attestation upon request confirming SafeCall/Coredial's ongoing HIPAA compliance standing.
• Major Carriers (AT&T, T-Mobile, Verizon, Spectrum, and others)coreChannel Partner/ Reseller/ DistributorSafeCall has access to and relationships with virtually every major carrier serving the Carolinas. Through its master agent model, SafeCall issues single-quote requests to every carrier serving a customer's location, providing expert recommendations on technologies, customer service track records, and pricing structures, with consolidated master agent discount pricing.
• AT&T, T-Mobile, Verizon, Spectrum, Free Call RegistryminorChannel Partner/ Reseller/ DistributorSafeCall provides registry links for carriers including AT&T, T-Mobile, Verizon, Spectrum, and the Free Call Registry, enabling customers to register phone numbers as legitimate (non-spam/scam) to prevent calls from being marked as spam by carriers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• Coredial: Coredial is SafeCall's backend UCaaS/CCaaS infrastructure provider and white-label partner — comparable as the underlying technology enabler powering SafeCall's CoreNexa 7.0 platform.

Direct peers

• RingCentral: RingCentral is a leading pure-cloud UCaaS and CCaaS provider serving SMBs and mid-market with voice, video, messaging, and contact center — a direct competitor to SafeCall's CoreNexa 7.0 offering for the 3-300 employee segment.
• Nextiva: Nextiva is a UCaaS/CCaaS provider focused on SMBs and mid-market with bundled voice, collaboration, and customer experience offerings — directly comparable to SafeCall's cloud phone, UC client, and contact center bundles.
• 8x8: 8x8 provides cloud-based UCaaS and CCaaS for SMBs and enterprises, including Voice for Teams, video, and contact center — a direct competitor to SafeCall's UCaaS/CCaaS and HIPAA-compliant offerings.
• Dialpad: Dialpad offers AI-powered cloud business phone systems, UCaaS, and CCaaS for SMBs and mid-market — directly comparable to SafeCall's CoreNexa 7.0 platform with similar feature parity (calling, video, messaging, transcription).
• Vonage (now part of Ericsson): Vonage provides cloud communications, UCaaS, and CCaaS solutions for SMBs and enterprises, with comparable API and bundled voice/video offerings to SafeCall's portfolio.
• Mitel: Mitel is a global unified communications provider offering both premise-based and cloud UCaaS/CCaaS solutions — comparable to SafeCall in supporting both legacy on-premise systems (like NEC) and cloud migrations.
• Ooma: Ooma provides cloud-based VoIP and unified communications solutions for SMBs and consumers — a direct peer for SafeCall's hosted cloud phone systems targeting small businesses.

Broad incumbents

• Zoom (Zoom Workplace): Zoom offers a broad communications and collaboration platform including Zoom Phone (UCaaS), Zoom Contact Center, and video meetings — an incumbent that increasingly competes for the same SMB communications wallet SafeCall targets.
• Microsoft Teams Phone: Microsoft Teams Phone is a broad incumbent UCaaS solution bundled with Microsoft 365, providing voice, video, and collaboration for SMBs and enterprises — a major competitor to SafeCall's cloud phone and UCaaS offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SafeCall-Inc-100057082195462
• LinkedInlinkedin.com/company/safecall

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SafeCall