SilverBlaze

What SilverBlaze does

SilverBlaze Solutions Inc., founded in 1999 and headquartered in Richmond Hill, Ontario, is a cloud-native SaaS provider of customer engagement portals, mobile applications, and workflow automation software built specifically for electric, water, natural gas, and multi-service utility providers in North America and the Caribbean. The platform is delivered as a white-labeled, fully customizable solution hosted on Microsoft Azure, comprising three core products — the SilverBlaze Customer Portal, the SilverBlaze Mobile App (iOS/Android), and Smart Forms & Workflows — and extended by modular add-ons including Smart Meter Integration, Commercial & Industrial Demand, Outage Integration, LiveChat, Home Energy Reports, BizConnect, Mobile Workforce Management, Payment Kiosks, and the Adaptive Consumer Engagement (ACE) behavioral change portal acquired from Aclara Technologies. The platform integrates with any CIS, billing, and AMI/smart meter system, enabling utilities to deliver self-service billing, payments, usage analytics, proactive outage notifications, and conservation programs without replacing backend infrastructure.

The company sells directly to municipal and investor-owned utilities of all sizes via a consultative, demo-driven sales motion, with revenue generated primarily through recurring SaaS subscriptions (Essentials, Premier, and Enterprise tiers plus add-on modules, billed annually or on multi-year terms) supplemented by professional services for implementation and CIS/billing integration. SilverBlaze operates as a subsidiary of Harris Utilities, itself part of Constellation Software, following its June 2020 acquisition, and benefits from co-selling and integration synergies with sister entities NorthStar Utilities Solutions and Advanced Utility Solutions. Customer evidence includes CPS Energy, Idaho Power, City of Atlanta, Alectra/PowerStream, Entegrus, Alameda Municipal Power, City of Provo, City of Mesa, City of Kings Mountain, Danville Utilities, Northwest Territories Power Corporation, BELCO, and FortisTCI, with multiple relationships exceeding 11 years. SilverBlaze markets through industry events (ICUX, ACE, APPA, Carilec, CS Week), content marketing (case studies, e-books, blog, video), and direct enterprise sales, and continues to invest in AI/ML capabilities powered by Microsoft Azure for personalized consumption insights and AI-driven customer support.

Name

SilverBlaze

Legal name

Silverblaze Solutions Inc.

Website

https://silverblaze.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

SilverBlaze, founded in 1999 and now a Harris Utilities subsidiary, provides a cloud-hosted, white-labeled SaaS customer engagement portal, mobile app, and smart forms platform serving electric, water, gas, and multi-service utility providers across North America and the Caribbean.

Ownership category

akta.pro rank

Product category

Utility Customer Engagement Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)

akta.pro secondary industry

Customer Self-Service Portals & Digital Experience (Web/Mobile) (EUAJAHAK)

Keywords

• Utility customer engagement
• Smart forms workflow
• Mobile app billing
• Smart meter analytics
• Conservation demand management

Headquarters

HQ city

Richmond Hill

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Customer Portal, Mobile App, Smart Forms): Silverblaze operates as a cloud-hosted SaaS platform providing subscription-based access to its customer engagement portal, mobile app, and smart forms modules. The platform is offered through tiered packages (Essentials, Premier, Enterprise) with optional add-on modules. Revenue is recurring in nature, billed on annual or multi-year contract terms based on utility size and selected modules.
2. Professional Services & Implementation: Consulting and implementation services are provided to deploy and configure the Silverblaze platform for utility customers, including system integration with CIS, billing systems, and smart meter platforms.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

SilverBlaze provides a cloud-hosted SaaS customer engagement platform for electric, water, gas, and multi-service utility providers, comprising a self-service web portal, branded mobile app, and smart forms/workflow automation. The platform integrates with utility CIS, billing, and smart meter systems to enable online billing, payments, usage analytics, outage communications, conservation programs, and 24/7 self-service account management for end consumers.

Product overview

SilverBlaze offers a modular platform-plus-modules architecture centered on the Silverblaze Customer Portal, Silverblaze Smart Forms & Workflows, and the Silverblaze Mobile App. The core Customer Portal provides cloud-hosted customer engagement with billing, payments, usage analytics, and notifications. Smart Forms automates document workflows with intelligent routing. The Mobile App extends access to iOS and Android devices. These core products are supplemented by add-on modules including Smart Meter Integration, Commercial & Industrial Demand Management, Outage Integration (DataVoice), Content Management, BizConnect, Mobile Workforce Management (Service Link), Smart Video Experience, Payment Kiosks (DynaTouch), and LiveChat. The platform is powered by Microsoft Azure with AI/ML capabilities providing personalized insights. SilverBlaze acquired Aclara Technologies' Adaptive Consumer Engagement (ACE) Self-Service, Behavioral Change Portal, and Home Energy Reports (HERs) solutions, integrating them into the platform. Offerings are available in Essentials, Premier, and Enterprise tiers.

Differentiator

Problem solved

Functional benefit

Products and services

• SilverBlaze Customer Portal Cloud-hosted, white-labeled self-service web portal for utility customers to access billing, payments, usage analytics, account management, and notifications on any device.
• SilverBlaze Smart Forms & Workflows Enterprise workflow framework that automates document-heavy business processes with intelligent form routing for customer service, finance, billing, and engineering operations at utility providers.
• SilverBlaze Mobile App White-labeled branded mobile application for iOS and Android that gives utility end customers access to billing, payments, SmartMeter data, and instant push notifications for their utility accounts.
• Adaptive Consumer Engagement (ACE) Self-Service Platform AI-driven self-service and behavioral change portal providing personalized customer usage insights, Home Energy Reports, and conservation recommendations for utility customers.

Quantifiable outcome

• Up to 63% reduction in service workload for utilities with mature self-service capabilities
• +3 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and major.

• Harris Utilities (N. Harris Computer Corporation)coreStrategic or Co-development Partner · 18 June 2020Harris Utilities, a subsidiary of Constellation Software (TSX: CSU), acquired Silverblaze in June 2020. Harris operates over 130 software businesses across more than 20 industries and has served the municipal utility sector for 45+ years. The acquisition secured Silverblaze's customer investments and provided access to Harris's resources and partner ecosystem. Silverblaze now operates as a subsidiary under Harris Utilities, with continued access to Harris's distribution network and technology resources.
• Harris Utilities' Adaptive Consumer Engagement (ACE)coreStrategic or Co-development PartnerSilverblaze formally announced its merger with Harris Utilities' Adaptive Consumer Engagement (ACE) platform, enhancing its customer engagement platform with ACE's self-service, behavioral change, and Home Energy Reports (HERs) capabilities. The ACE platform was acquired by Harris from Aclara Technologies in 2021 and integrated into Silverblaze's product portfolio, bringing AI/ML-powered personalized customer insights and behavioral change functionality.
• NorthStar Utilities SolutionscoreTechnology or IntegrationNorthStar Utilities Solutions provides CIS and billing software to utilities across North America and the Caribbean. Silverblaze integrates with NorthStar's systems to deliver combined customer engagement and billing solutions. The two companies co-present at user group events and have delivered joint implementations for clients including Alameda Municipal Power and City of Kings Mountain.
• Advanced Utility SolutionsmajorTechnology or IntegrationAdvanced Utility Solutions provides utility billing and CIS software. Silverblaze partners with Advanced Utility Solutions to deliver integrated customer engagement portals to utilities using Advanced's billing platform. The two companies co-host user group events across North America (California, Northeastern, Arizona regions) to support joint customers.
• Microsoft AzurecoreTechnology or IntegrationSilverblaze's platform is powered by Microsoft Azure SaaS cloud infrastructure. Azure provides the underlying compute, storage, AI/ML services, and security that enable Silverblaze's cloud-hosted customer engagement platform. Azure's AI/M engine powers personalized customer usage insights and recommendations within the platform.
• Aclara TechnologiesmajorStrategic or Co-development PartnerSilverblaze acquired solutions from Aclara Technologies including the Adaptive Consumer Engagement (ACE) Self-Service Platform and Home Energy Reports (HERs). This acquisition, facilitated through Harris Utilities, significantly expanded Silverblaze's product capabilities with AI-driven behavioral change and conservation programs.
• Utility2030majorGTM or Marketing PartnerUtility2030 is an organization that brings together utility professionals driving transformation at the intersection of customers, employees, and operations. Silverblaze actively participates in Utility2030 events and nominated Provo City for the Women Who SPARK awards. The partnership provides Silverblaze with a platform to engage utility transformation leaders and generate marketing visibility through award programs.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Emerging players

• GridPoint: GridPoint offers an energy management and submetering platform with customer engagement features for utilities and enterprises. It competes in adjacent niches like C&I demand management where Silverblaze's BizConnect module also plays.
• Powerley: Powerley delivers an energy engagement platform with Home Energy Reports and connected device integration for utilities. It is an emerging player focused on behavioral change and connected home engagement, partially overlapping with Silverblaze's ACE/HER capabilities.

Broad incumbents

• Itron: Itron provides smart metering, AMI, and utility analytics solutions including customer engagement tools. It overlaps with Silverblaze's smart meter integration and customer analytics modules but at a much larger hardware-plus-software scale.
• Salesforce Industries (Energy & Utilities Cloud): Salesforce's Energy & Utilities Cloud provides CRM, customer engagement, and field service capabilities for utilities. It competes with Silverblaze's portal and engagement functionality as part of a much broader CRM portfolio.
• Oracle Utilities (Opower): Oracle Utilities offers an end-to-end CIS, MDM, and customer engagement suite including the Opower behavioral engagement platform. As a broad incumbent, it competes with Silverblaze in large enterprise utility deals, especially where a full back-office suite is required.

Direct peers

• Bidgely: Bidgely delivers AI-powered appliance-level energy disaggregation and personalized customer insights for utilities. It is comparable to Silverblaze's Azure AI/ML-driven personalized usage insights and recommendations.
• EnergyHub: EnergyHub provides a DER management and customer engagement platform for utilities, including Home Energy Reports, smart thermostat programs, and demand response. It overlaps with Silverblaze's ACE-driven behavioral change and conservation modules.
• Uplight: Uplight provides a customer engagement and energy efficiency platform for electric and gas utilities, including behavioral emails, Home Energy Reports, and marketplace solutions. It is a direct competitor to Silverblaze's customer portal, smart meter analytics, and ACE-acquired behavioral change capabilities.
• Smart Energy Water (SEW): SEW offers digital customer engagement, billing, and analytics platforms for electric, water, and gas utilities worldwide. Its multi-commodity customer platform closely mirrors Silverblaze's scope and target buyer (municipal and cooperative utilities).

Regional players

• Clean Power Research: Clean Power Research provides solar forecasting and customer-facing energy analytics, primarily for North American utilities and solar programs. It is regionally comparable as a utility analytics vendor serving overlapping North American customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/SilverBlazeSol
• Facebookfacebook.com/silverblaze-Solutions-Inc-40795575094
• LinkedInlinkedin.com/company/silverblaze-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SilverBlaze