ISupport Worldwide

Name

ISupport Worldwide

Legal name

iSupport Worldwide

Website

https://isupportworldwide.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Offshore Staffing and BPO Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Employment Agencies (7361)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

Keywords

• Offshore staffing services
• Business process outsourcing
• Dedicated remote teams
• Back office support
• Philippines BPO solutions

Headquarters

HQ city

Pasig

HQ country

Philippines

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Offshore Staffing Services: iSupport provides dedicated offshore staffing where clients pay for talent acquisition, employment, facilities, and administrative management handled by iSupport. Clients maintain direct management of their offshore staff while iSupport takes care of HR, compliance, payroll, and office operations.
2. iSupport EDGE (Learning & Development): Scalable training and development programs outsourced to offshore teams, custom-designed for client business needs, generating revenue as a value-add service alongside core staffing.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

ISupport Worldwide provides managed offshore staffing services that enable companies to build dedicated, fully operational teams in the Philippines. The company handles recruitment, employment, HR, compliance, payroll, and office operations on behalf of clients, while clients retain direct management control of their offshore staff. Services span 18 industry verticals including IT, accounting, contact center, digital marketing, legal, healthcare, and software development, with the promise of up to 70% cost savings versus US-based hires and 30-day deployment.

Product overview

ISupport Worldwide is a BPO/offshoring company providing customized offshore team solutions primarily in the Philippines. The core offering is their Offshosting Solutions platform, which enables companies to build compliant and secure remote teams without incorporating locally or directly employing staff. Key products include the Offshoring Solutions (core platform), iSupport EDGE (educational and training add-on), Quick Set Up (30-day deployment feature), and Industry-Specific Solutions covering 18 verticals. The company positions itself as offering up to 70% cost savings, 100% dedicated offshore teams, and fully branded facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Offshoring Solutions Customized offshore team solutions that allow companies to build compliant and secure dedicated remote teams in the Philippines. Provides 100% dedicated offshore staff, branded facilities, and managed operations including HR, compliance, payroll, and facilities, without clients having to incorporate locally or employ staff directly.
• iSupport EDGE Scalable training and learning development program for offshore teams, custom-planned for client business requirements to increase productivity and quality consistency. Educational tools and resources for outsourcing with corporate training and tailored learning solutions.
• Industry-Specific Offshore Solutions Customized outsourcing solutions adapted to specific business needs across 18 industries including Accounting and Finance, Architecture and Engineering, Back Office, Contact Center, Digital Marketing, E-Commerce and Retail, HR, IT, Language Proficiency, Legal, Medical and Health Information Management, Real Estate, Recruitment and Staffing, Sales, Software and Application Development, Transportation and Logistics, and Travel and Tourism.
• Global Team Solutions End-to-end offshore global team solutions providing compliant, secure remote teams primarily in the Philippines, emphasizing cost savings, operational control, and compliance for owner-led and fast-growing companies.

Quantifiable outcome

• Reduce staffing costs by up to 70%
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• CEO Coaching InternationalcoreStrategic or Co-development Partner · 21 January 2026CEO Coaching International announced its partnership with iSupport Worldwide as a strategic partner in offshore global team solutions. The partnership targets owner-led companies seeking to build compliant and secure remote teams, primarily in the Philippines. iSupport provides the operational infrastructure — talent recruitment, administrative management, branded facilities — while CEO Coaching International refers its network of CEOs and business leaders. The partnership emphasizes cost savings, operational control, and compliance, supporting 175 companies and more than 2,000 employees globally.

Scale indicators6 records

Recent moves1 record

Expansion highlights2 records

Direct peers

• TaskUs: TaskUs is a publicly traded, Philippines-heavy BPO offering outsourced customer experience, content moderation, and back-office support to mid-market and enterprise clients. Direct competitor to iSupport in dedicated offshore team delivery with comparable Philippines footprint and similar owner-led / growth-company target customers.
• SupportNinja: SupportNinja provides dedicated offshore customer support, back-office, and AI-augmented staffing from the Philippines and other geographies, targeting SaaS and growth-stage companies. Closely comparable to iSupport's dedicated team model and SMB/mid-market focus.
• Magellan Solutions Outsourcing: Magellan Solutions is a Philippines-based BPO offering dedicated offshore teams across customer service, back-office, and IT support. Directly comparable to iSupport in operating geography, service mix, and target customer profile (US SMBs and growth-stage companies).
• Sourcefit: Sourcefit is a Philippines-based offshore staffing provider offering dedicated teams for back-office, IT, and customer support functions. Closely comparable to iSupport's dedicated team model with similar SMB and mid-market client focus.
• Open Access BPO: Open Access BPO is a Philippines-based multilingual outsourcing firm offering customer support, content moderation, and back-office services. Comparable in geography, service mix, and customer segment to iSupport's offerings.

Broad incumbents

• Teleperformance: Teleperformance is one of the world's largest BPO/contact center operators with a major Philippines presence. Overlaps with iSupport on offshore customer support and back-office staffing, with a much broader global delivery footprint and enterprise client base.
• Concentrix: Concentrix is a global CX and BPO incumbent serving enterprise customers across customer management, digital, and analytics, with a significant Philippines delivery base. Comparable business model to iSupport but at a vastly larger scale and broader service portfolio.
• TTEC (TeleTech Holdings): TTEC is a global CX and digital customer experience BPO with a large Philippines operation. Comparable offshore team model and target customers to iSupport but at enterprise scale and with proprietary technology layers.
• Foundever: Foundever (formerly Sitel/IBEX) is a large global BPO with deep customer experience and back-office capabilities. Comparable dedicated offshore staffing model with similar SMB-to-enterprise client mix, but at materially larger scale.

Emerging players

• Outsource Accelerator: Outsource Accelerator is an outsourcing advisory and curated provider network focused on connecting SMBs and growth companies with Philippines-based BPOs. Functions as both a referral channel and an adjacent competitor to iSupport's go-to-market motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/iSupportGroup
• YouTubeyoutube.com/channel/UCxYVRbrN7D0ZmmwRn10B58g
• Facebookfacebook.com/isupportworldwide
• LinkedInlinkedin.com/company/isupport-worldwide
• Instagraminstagram.com/isupportworldwide

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISupport Worldwide