What Fixando does

Fixando is a privately held two-sided online marketplace, founded in 2017 and headquartered in Lisbon, Portugal, that connects consumers seeking local professional services with registered self-employed specialists. The platform spans 10 service categories (Events, Home, Lessons, Wellness, Pets, Domestic Services, Technical Assistance, Business Services, Auto, and Varied Services) and operates localized sites in 14 countries across Europe, Latin America, North America, Asia Pacific, the Caribbean, and Asia. Demand-side users submit service requests for free and receive quotes from up to 5 specialists within 48 hours, supported by a verified review and rating system that has accumulated 20,000+ reviews at a 4.8/5 average.

The product surface includes a web marketplace, native iOS and Android applications (launched 2022), a credit-based proposal system for specialists, Xpress subscription plans for priority proposals, Fixando Now for on-demand prepaid booking (launched 2026), and Fixando Pay for integrated payment processing via Eupago. The technology stack is standard marketplace infrastructure (web and mobile front-ends, payment integration, analytics via Google Analytics/Hotjar, advertising via Google Display Network and Facebook Pixel, and notification systems via Zendesk/Sendgrid/Tawk); no proprietary AI/ML models are documented.

Fixando's business model monetizes exclusively on the supply side. Customers use the platform free of charge; specialists pay for credit packages (€20-€999, with per-credit pricing dropping from €2.22 to €1.25 at higher tiers) to submit proposals, and can additionally subscribe to Xpress plans (€35/30 days, €90/90 days, €160/180 days). The company also earns commissions on Fixando Pay transactions and Fixando Now bookings. The platform claims approximately 1,100 registered specialists in Portugal and is led by CEO Miguel Mascarenhas, with Markus Scherner as CTO/CXO; the company operates as Fixando, Unipessoal Lda. (Portugal) and Fixando B.V. (Netherlands).

Name

Fixando

Legal name

Fixando, Unipessoal Lda.

Website

https://fixando.pt

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Fixando is a privately held two-sided online marketplace that connects consumers with local professional service specialists across 10 categories in 14 countries, monetizing exclusively through specialist-paid credits, Xpress subscriptions, and payment commissions via its integrated Fixando Pay and Fixando Now products.

Ownership category

akta.pro rank

Headquarters

HQ city

Aalsmeer

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Marketing or Sales, Operations, Personnel

Revenue model

1. Credit Purchases: Specialists purchase credit packages to submit proposals for customer service requests. Credits are consumed when a specialist responds to a matching customer request.
2. Xpress Subscription Plans: Subscription plans (30/90/180 days) that unlock Xpress priority proposal submission with daily limits. Plans do not include credits and are non-reundable.
3. Fixando Pay Commission: Commission deducted from service prices when customers purchase services directly through Fixando Pay. Commission rates vary by service category.
4. Fixando Now Service Fee: Platform acts as intermediary for instant booking services through Fixando Now, collecting payments upfront and releasing funds after service completion minus commission.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Fixando operates an online marketplace that connects consumers seeking local professional services with registered specialist providers across 10 categories including Events, Home, Lessons, Wellness, Pets, Domestic Services, Technical Assistance, Business Services, Auto, and Varied Services. Customers submit free service requests and receive up to five competing quotes from verified specialists within 48 hours, while specialists pay through credit packages, Xpress subscriptions, and per-transaction commissions on payments processed through Fixando Pay or Fixando Now.

Product overview

Fixando is an online services marketplace operating across Portugal, Spain, Germany, Austria, Switzerland, UK, Ireland, Mexico, Chile, Canada, Australia, Singapore, New Zealand, Dominican Republic, and India. The core platform enables customers to submit free service requests and receive up to 5 competing quotes from verified specialists across 10 categories (Events, Home, Lessons, Wellness, Pets, Domestic Services, Technical Assistance, Business Services, Auto, Varied). The offering is structured as a core marketplace supplemented by monetized add-on modules: Fixando Credits Packages and Xpress Plans (specialist-paid credit/subscription tiers for quote submission), Fixando Pay (payment processing via Eupago), Fixando Now (on-demand booking and prepayment), Fixando Direct Purchase (in-category instant transactions), a dedicated Blog content platform, and native iOS/Android mobile apps. Customer use is free; specialist access to customer requests requires purchasing credits or subscribing to Xpress plans. The platform holds a 4.8/5 rating based on 20,000+ verified reviews.

Differentiator

Problem solved

Functional benefit

Brands

• Fixando Pay: Payment functionality in partnership with Eupago.pt allowing specialists to receive payments through the platform
• Fixando Now
• Especialista Destacado

Products and services

• Fixando Marketplace An online marketplace that connects individual customers with local specialist professionals across 10 service categories; customers submit free service requests and receive up to five competing quotes from verified specialists within 48 hours, rated 4.8/5 based on more than 20,000 verified reviews across 14 countries.
• Fixando Pay A payment processing service, operated in partnership with Eupago.pt, that enables customers to pay registered specialists directly through the Fixando platform, with Fixando deducting a category-based commission and specialist balances (minus commission) released within 2 business days, backed by a €50 automatic-refund reserve.
• Fixando Now An instant booking and prepayment service that lets customers schedule and pay in advance for specific services performed by Fixando-registered specialists, where the first specialist to accept commits to delivering the service at the agreed time.
• Fixando Direct Purchase A feature that lets specialists in selected categories create services that customers can purchase directly without creating a public request, enabling immediate transactions through the Fixando platform for a per-category commission.
• Fixando Mobile App (iOS/Android) Native mobile applications for iOS (App Store) and Android (Google Play) that let customers find specialists, submit service requests, and manage proposals on the go.

Quantifiable outcome

• 4.8/5 average rating based on 20,000+ verified reviews
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• EupagocoreTechnology or IntegrationPayment processing partner for Fixando Pay, allowing specialists to receive payments from customers through the platform. Eupago holds funds and releases balances minus commission after service completion.
• Click and PlayminorGTM or Marketing PartnerInstitutional partner listed on Fixando's partner page.
• ImovendominorGTM or Marketing PartnerInstitutional partner listed on Fixando's partner page, appears to be related to real estate/property services.
• ComparaJáminorGTM or Marketing PartnerInstitutional partner listed on Fixando's partner page, appears to be a comparison platform.
• A Cozinha VerdeminorOthersOther partner listed on Fixando's partner page, appears to be a food/lifestyle blog.
• Doutor FinançasminorOthersOther partner listed on Fixando's partner page, appears to be a personal finance platform.
• Mãe me QuerminorOthersOther partner listed on Fixando's partner page, appears to be a parenting/maternal platform.
• GooglecoreTechnology or IntegrationProvides Google Analytics for Display (remarketing), Google Optimize (testing), Google Ads personalization, and Google Display Network advertising capabilities.
• FacebookcoreTechnology or IntegrationProvides Facebook Pixel for advertising tracking and conversion optimization, and browsing/conversion data for targeted marketing.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bark.com: UK-headquartered online services marketplace connecting customers with local professionals across dozens of categories. Closely comparable business model to Fixando, with specialist-paid lead generation and multi-country presence.
• Thumbtack: US-based services marketplace where customers submit requests and professionals pay to quote. Directly comparable lead-generation model and horizontal category coverage.
• Bidvine: UK-based services marketplace using a quote-based matching model across professional services categories. Comparable two-sided marketplace dynamics and SMB professional customer base.
• TaskRabbit: Task and home-services marketplace connecting customers with independent taskers. Directly comparable two-sided marketplace for local services, though more concentrated on task-based work.
• ProntoPro: Italy- and Iberia-focused services marketplace with a quote-based matching model similar to Fixando. Comparable European SMB professional customer base and category breadth.

Regional players

• Cronoshare: Spain and Latin America-focused services marketplace operating in similar geographies to Fixando's Iberian and LatAm presence. Closely comparable model and regional overlap.
• GetNinjas: Brazil's leading online services marketplace connecting customers with qualified professionals across dozens of categories. Comparable marketplace model in a Portuguese-speaking adjacent market.

Broad incumbents

• Angi (Angie's List): Large US home-services marketplace and lead-generation platform with overlapping service categories. A broader incumbent with deeper capital and brand, but comparable marketplace mechanics.
• HomeAdvisor: US home-services lead-generation marketplace owned by IAC/Angi. Operates a similar pro-pay, consumer-free model but as part of a much larger portfolio of home-services businesses.
• Yelp: Local business directory with a Request-a-Quote feature for service categories that overlap with Fixando's marketplace. A broader incumbent whose local-services functionality is adjacent to Fixando's core offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCRpNHn40Xk30Mxp1iCJconw/videos
• LinkedInlinkedin.com/company/fixando-bv
• Instagraminstagram.com/fixando.pt
• TikToktiktok.com/@fixando.pt

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fixando