Star Multi Care Service

What Star Multi Care Service does

Star Multi Care Services is a privately held home health care corporation founded in 1938 and headquartered in Melville, New York. The company delivers in-home personal care, companion care, skilled nursing, dementia care, hospice supportive care, in-home rehabilitation (physical, occupational, and speech therapy), hospital-to-home transition services, and veterans home care, as well as healthcare supplemental staffing. Its patient base consists primarily of seniors, veterans, post-hospitalization patients, and individuals managing chronic or acute medical conditions such as Alzheimer's, dementia, diabetes, cardiovascular disease, stroke, ALS, and MS, served across four states (New York, Pennsylvania, Ohio, and Southeastern Florida) through six offices operating under the umbrella brand and three regional sub-brands (Star Multi Care Services in NY, Extended Family Care in PA, and Central Star Home Health in OH, plus Star Multi Care Services of Florida).

The company employs more than 900 caregivers, nurses, and administrative staff, with rigorous screening (federal/state criminal clearances, work history verification) and ongoing in-service training exceeding state minimums. Star Multi Care holds Joint Commission Gold Seal accreditation and is licensed as a home health care agency in each state it operates, and it maintains institutional partnerships with the VA (including Northport VA), Northwell Hospice Care, all major Long Term Care insurance companies, and the Approved Senior Network referral platform. The underlying platform is essentially a traditional labor-driven services delivery model — there is no consumer-facing app, public API, or disclosed software/AI product surface; the company has no app store presence.

Star Multi Care generates revenue on a professional-services basis through quote-based pricing determined after a free in-home consultation, with services billed on hourly, live-in, shift-based, or 24-hour care arrangements. The go-to-market motion is sales-led direct-to-consumer, using a website with educational content, organic social (Facebook, LinkedIn), a monthly senior care newsletter, and free consultation CTAs as the primary acquisition channels. CEO Stephen Sternbach (President/CEO since 1987, when he took the company private) leads an executive team that includes CFO Albert Bernard (joined 2020) and longstanding operational leaders across the regional branches. CEO-source revenue disclosure places the business at approximately $50 million annually.

Name

Star Multi Care Service

Legal name

Star Multi Care Services

Website

https://starmulticare.com

Company type

Private

Founded year

1938

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Star Multi Care Services is a privately held, Joint Commission-accredited home health care agency founded in 1938, employing 900+ caregivers across six offices in New York, Pennsylvania, Ohio, and Florida to deliver in-home nursing, personal, dementia, and hospice care to seniors, veterans, and post-hospitalization patients.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Care Coordination & Navigation (Multi-Provider) (HLADALAB)

akta.pro secondary industries

Dementia Personal Care (ADLs) Support (HSABAEAB), In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI), Dementia/Alzheimer’s Care Management & Behavioral Support (HLADALAF)

Keywords

• Home health care
• In-home nursing
• Senior care services
• Personal care aides
• Hospice supportive care

Headquarters

HQ city

Melville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Home Health Care Services: Service-based revenue from providing skilled nursing care, companion care, personal care, dementia care, hospice supportive care, and other in-home health services. Services offered include 24-hour care, live-in care, hourly care, and shift-based care options.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Star Multi Care Services is a multi-state home health care agency that delivers in-home skilled nursing, personal care, companion care, dementia care, hospice supportive care, and 24-hour/live-in care to seniors, veterans, and individuals with medical conditions across New York, Pennsylvania, Ohio, and Southeastern Florida. Services are offered in hourly, part-time, full-time, live-in, and shift-based formats, with each client receiving an individualized care plan developed by an RN Supervisor. The company also provides in-home rehabilitation (physical, occupational, and speech therapy), hospital-to-home transition support, client advocacy, snowbird relocation care, and supplemental healthcare staffing.

Product overview

Star Multi Care Services operates as a multi-location home healthcare agency offering a unified portfolio of in-home care services delivered through its core product lines and regional sub-brands. The core product offerings include Home Care Services, Veterans Home Care, In-Home Rehabilitation (PT/OT/ST), Client Advocacy Services, Hospital to Home Transition, Companion Care at Home, Personal Care Services, Dementia Home Care, 24-Hour Home Care, Hospice Supportive Care, Medical Conditions Care, Snowbird Services, and Healthcare Supplemental Staffing. The company extends its reach through three regional sub-brands: Star Multi Care Services (New York), Extended Family Care (Pennsylvania), and Central Star Home Health (Ohio). Services are available in hourly, part-time, full-time, live-in, and shift-based formats, serving children, adults, and seniors across New York, Pennsylvania, Ohio, and Southeastern Florida. The company has been operating since 1938 with over 900 employees across six offices.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care Services General in-home care services providing personalized support for seniors including care management, companion care, personal care, and skilled nursing care to enhance quality of life and maintain independence at home.
• Veterans Home Care Specialized in-home care for veterans of any age providing assistance with daily activities as an alternative to nursing home care or respite for family caregivers, delivered via VA-contracted locations.
• In-Home Rehabilitation Therapeutic services including physical therapy, occupational therapy, and speech therapy delivered in the patient's home for recovery from surgery, injury, or illness.
• Client Advocacy Services Professional assessment, planning, coordination, and management of healthcare and quality-of-life services including home safety assessments, care plan creation, healthcare bill auditing, and benefits procurement.
• Hospital to Home Transition Coordinated discharge planning and transition services ensuring smooth movement from hospital to home with medication management, emotional support, and follow-up care coordination.
• Companion Care at Home Companionship services providing emotional support, social engagement, assistance with daily activities, and meaningful conversations to combat loneliness and isolation for seniors.
• Personal Care Services Assistance with activities of daily living including bathing, dressing, grooming, transferring, ambulation, toileting, and incontinence care for seniors.
• Dementia Home Care Specialized memory care services for individuals with Alzheimer's and other forms of dementia, providing personalized care in familiar home environments with safety-focused support.
• 24-Hour Home Care Round-the-clock care options including live-in, shift-based, and overnight awake caregivers providing continuous support for individuals with complex medical needs.
• Hospice Supportive Care End-of-life care providing pain management, symptom control, emotional and spiritual support, and daily activity assistance in the comfort of the patient's home.
• Medical Conditions Care Specialized in-home care for various medical conditions including Alzheimer's, cardiovascular problems, diabetes, MS, dialysis, stroke rehabilitation, ALS, and post-surgical recovery.
• Snowbird Services Seasonal transition care services for snowbirds traveling between New York and Florida, ensuring seamless continuity of care during relocations.
• Healthcare Supplemental Staffing Temporary and permanent healthcare staffing solutions providing access to qualified Registered Nurses, Licensed Practical Nurses, and aides to fill workforce gaps.

Quantifiable outcome

• All clients will have an individualized plan of care developed by an RN Supervisor and client
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Veterans Affairs (VA)coreChannel Partner/ Reseller/ DistributorStar Multi Care has New York and Florida locations contracted with the VA, allowing veterans to use their VA benefits for quality in-home support services.
• Northport VAcoreChannel Partner/ Reseller/ DistributorProud partner with Northport VA for providing home care services to veterans in the Long Island area.
• Northwell Hospice CarecoreStrategic or Co-development PartnerProud partner with Northwell Hospice Care for providing comprehensive end-of-life care services.
• Long Term Care CompaniescoreChannel Partner/ Reseller/ DistributorStar Multi Care has contractual partnerships with all Long Term Care Companies to provide home health care services covered by long-term care insurance.
• Homecare Association of FloridaminorOthersMember of the Homecare Association of Florida, an industry association for home care providers.
• Pennsylvania Home Care AssociationminorOthersMember of the Pennsylvania Home Care Association, an industry association for home care providers.
• Ohio Council for Homecare & HospiceminorOthersMember of the Ohio Council for Homecare & Hospice, an industry association for home care and hospice providers.
• Ohio Chamber of CommerceminorOthersMember of the Ohio Chamber of Commerce, supporting business community connections in Ohio.
• HCP (Homecare Association)minorOthersMember of HCP (Homecare Association), an organization representing home care providers.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Bayada Home Health Care: Large private non-profit home health and personal care services provider operating across multiple states. Comparable service portfolio spanning skilled nursing, personal care, and pediatric/adult home health with similar private-pay and insurance mix.
• Senior Helpers: Franchised in-home senior care provider with Parkinson's, dementia, and personal care specialty programs. Comparable multi-state franchise model targeting the same senior in-home care customer.
• Home Instead (Honor Technology): Largest franchised home care network in the US, offering personal care, companionship, and dementia care for seniors. Comparable multi-state footprint, similar service portfolio, and similar reliance on private-pay and LTC insurance reimbursement.
• BrightStar Care: National franchised home care and medical staffing agency offering skilled nursing, personal care, and companion services. Highly comparable multi-state franchise model with similar payer mix (private pay, VA, LTC insurance).
• Comfort Keepers: Franchised in-home care provider offering personal care, companionship, and specialized dementia and Alzheimer's care. Closely comparable product mix and target customer base of seniors aging in place.
• Right at Home: International franchised in-home care and assistance provider offering companion, personal, and skilled nursing services. Direct competitor in non-medical home care with overlapping payer mix and referral channels.
• Visiting Angels: National franchised in-home senior care agency offering companion, personal care, and respite services. Direct competitor in non-medical home care with overlapping geographic markets and customer segments.

Broad incumbents

• LHC Group (acquired by UnitedHealth/Optum): Large public home health, hospice, and home-and-community-based services provider now part of Optum. Broader incumbent with comparable skilled nursing and home health offerings, though at much greater scale and with heavy Medicare exposure.
• Enhabit (formerly Encompass Home Health): Public home health and hospice operator spun off from Encompass Health. Comparable in skilled home health and hospice support, though Enhabit operates at much larger scale and serves institutional payors more heavily.
• Amedisys: Public home health and hospice operator with significant Medicare/Medicaid exposure. A broader incumbent offering skilled home health at scale, but overlaps with Star Multi Care's skilled nursing and hospice support services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/starmulticare
• LinkedInlinkedin.com/company/star-multicare-services/?trk=tyah
• Xx.com/starmulticare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Star Multi Care Service