Hotello
Hotello is a Montréal-based cloud PMS vendor serving roughly 500 full-service and independent hotels across Canada and the US, with particular strength in the French-Canadian market; it was acquired by Mews in April 2023.
- Company typePrivate
- Founded2001
- HeadquartersMontreal, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hotello does
Hotello was a privately-held cloud-based Property Management System (PMS) vendor headquartered in Montréal, Canada, serving approximately 500 hotel properties across Canada and the United States. Its single core product — a unified PMS focused on reservations, operations automation, and integrations with adjacent hotel systems — was particularly popular among full-service and independent hotels, with disproportionate strength in the French-Canadian market.
The company was founded in 2001 by Rafik Berzi; at the time of its April 2023 acquisition by Mews, leadership rested with his daughter Anaïs Berzi. Operationally Hotello ran as a small, focused software firm (11–50 employees), distributing its PMS through direct sales to mid-market hoteliers. No public pricing was disclosed, and the firm reported no AI features, proprietary patents, or notable third-party integrations in the available sources.
In April 2023, Hotello became Mews' sixth acquisition overall and its first Canadian deal, effectively transferring Hotello's customers, team, and French-Canadian footprint into Mews' broader hospitality platform (PMS plus revenue management, point-of-sale, payments, and marketplace). Since the acquisition, Hotello has operated as an acquired brand within Mews, with no independent operating data disclosed.
Hotello firmographics
Firmographics- Name
- Hotello
- Website
- https://hotello.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Hotello is a Montréal-based cloud PMS vendor serving roughly 500 full-service and independent hotels across Canada and the US, with particular strength in the French-Canadian market; it was acquired by Mews in April 2023.
- Ownership category
- akta.pro rank
Hotello industry classification
Industry- Product category
- Hospitality Property Management Software
- NAICS
- Hotels (except Casino Hotels) and Motels (72111)
- SIC
- Hotels & Motels (7011)
- akta.pro primary industry
- Property Management Systems (PMS) (THALACAA)
Keywords
Where Hotello is headquartered
LocationHeadquarters
- HQ city
- Montreal
- HQ country
- Canada
- HQ region
- North America
Markets served
Hotello business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Distribution channels1 record
Hotello product offering
Product offeringCore offering
Hotello provided a cloud-based Property Management System (PMS) for the hospitality industry, sold directly to full-service and independent hotels across Canada and the United States. The product automated hotel operations and offered integrations with other hotel systems. At the time of acquisition, Hotello served approximately 500 customers, with a particularly strong presence in the French-Canadian market.
Product overview
Hotello was a cloud-based Property Management System (PMS) provider offering hospitality management software for hotels. It operated as a single unified product focused on property management for full-service hotels and independent hotels. The company served approximately 500 customers primarily in Canada and the United States, with particular strength in the French-Canadian market. Hotello was acquired by Mews in April 2023 as part of Mews's strategy to expand its North American footprint.
Differentiator
Problem solved
Functional benefit
Products and services
- Hotello PMS Cloud-based Property Management System popular among full-service hotels and independent hotels, particularly in the French-Canadian market. Acquired by Mews in April 2023 and integrated into the Mews hospitality management platform.
Companies that use Hotello
Customer profileSegments1 record
Ideal customer profiles1 record
Hotello technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Hotello partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MewsflagshipMews, a cloud-based PMS provider, acquired Hotello in April 2023 as its sixth acquisition and fifth PMS acquisition. This was Mews' first Canadian acquisition and marked a significant milestone for Mews' expansion in North America. Hotello brought approximately 500 clients and strong expertise in the French-Canadian hotel market. The acquisition was seen as a natural fit due to shared beliefs in cloud technology, automation in hospitality, and integrations.
Scale indicators1 record
Recent moves1 record
Expansion highlights3 records
Hotello competitors and assessment
Company assessmentDirect peers
- RoomKey PMS: Canadian-based cloud PMS provider serving hotels across North America. Closely comparable to Hotello given overlapping geography (Canada), customer base (independent and mid-market hotels), and product category.
- RMS Cloud: Cloud-based property management system for hotels, resorts, and serviced apartments. Direct competitor in the cloud PMS category with comparable functionality (reservations, front desk, integrations) and similar mid-market focus.
- innRoad: Cloud-based hotel management software focused on independent properties, bed & breakfasts, and small chains. Closely comparable to Hotello in product category and target customer (independent operators).
- Cloudbeds: Cloud-based PMS for hotels, hostels, and alternative accommodations. Directly competes in the same cloud PMS category and also targets independent and mid-market properties, the same ICP Hotello serves.
- Stayntouch: Cloud-native PMS designed for hotels of all sizes, with a focus on mobile and modern UX. Direct competitor in the cloud PMS category serving many of the same independent and full-service hotel customers as Hotello.
- Mews: Cloud-native PMS platform and the acquirer of Hotello. Operates in the same product category, serving hotels with property management, payments, POS, and guest experience modules — directly overlapping with Hotello's offering post-acquisition.
- Hotelogix: Cloud-based PMS and hotel management software targeting independent and small-to-mid-size hotels. Operates in the same product category with a comparable ICP and delivery model (cloud SaaS).
Broad incumbents
- Oracle OPERA Cloud (Oracle Hospitality): Long-established incumbent in the hotel PMS market, including its cloud-based OPERA Cloud suite. Competes broadly with Hotello for full-service and chain hotel contracts but as part of a much larger enterprise software portfolio.
Regional players
- Guestline: Cloud-based PMS and distribution platform primarily serving hotels and groups in the UK and Europe. Comparable product offering to Hotello but operating predominantly outside North America.
Emerging players
- eviivo: Cloud-based booking and property management platform for independent accommodations, small hotels, and B&Bs. Overlaps with Hotello in the independent-hotel segment, though with stronger orientation toward distribution and channel management.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights6 records
Customer concentration
Hotello social profiles
Digital presenceHotello financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hotello leadership team
Management profileNumber of profiles
Profiles2 records
Hotello funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hotello M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hotello
What does Hotello do?
Hotello provided a cloud-based Property Management System (PMS) for the hospitality industry, sold directly to full-service and independent hotels across Canada and the United States. The product automated hotel operations and offered integrations with other hotel systems. At the time of acquisition, Hotello served approximately 500 customers, with a particularly strong presence in the French-Canadian market.
Is Hotello a public or private company?
Hotello is a private company. It is classified as corporate owned and is currently acquired.
When was Hotello founded?
Hotello was founded in 2001. It employs 11 to 50 people.
Where is Hotello based?
Hotello is headquartered in Montreal, Canada, in the North America region.
Who are Hotello's main competitors?
Direct peers on record are RoomKey PMS, RMS Cloud, innRoad, Cloudbeds, Stayntouch, Mews and Hotelogix. Oracle OPERA Cloud (Oracle Hospitality) is listed as a broad incumbent. Guestline is listed as a regional player. eviivo is listed as an emerging player.
Does Hotello have an API?
No public API is recorded for Hotello.
What industry is Hotello in?
Hotello's product category is Hospitality Property Management Software. Its primary akta.pro industry code is THALACAA, Property Management Systems (PMS). Its NAICS code is 72111 and its SIC code is 7011.