TeleVoice
TeleVoice is a private Houston-based software company providing cloud-based IVR and contact center solutions exclusively to U.S. banks, credit unions, and mortgage servicers. Its four-module platform integrates with core banking and servicing systems and is delivered via subscription and professional services.
- Company typePrivate
- Founded1989
- HeadquartersHouston, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TeleVoice does
TeleVoice (legal entity: teleVoice, Inc.) is a privately held Houston, Texas-based software company founded in 1989 that builds cloud-based IVR and contact center solutions exclusively for U.S. financial institutions—banks, credit unions, and mortgage servicers. The platform consists of four integrated modules: Conversa™ (AI-driven conversational IVR using natural language understanding), SpotLight™ (a patented Single Point of Contact call management solution with a Call Priority Score for dynamic prioritization), telePath™ (a unified agent desktop that consolidates customer data and call context), and teleSecure™ (voice biometrics, multi-factor authentication, and fraud analytics powered by Lumenvox). The architecture is modular and supports hosted public, hosted private, hybrid cloud, or on-premise deployment, with native integrations into 35+ core banking and mortgage servicing systems including Corelation, Fiserv, ICE Mortgage Technology, Symitar, and Sagent.
The company operates a subscription-based revenue model with modular pricing (clients pay only for the modules they use, billed annually) supplemented by U.S.-based implementation, training, and 24/7 professional services. Distribution is exclusively through a consultative direct enterprise sales motion targeting financial institution procurement, with no disclosed channel or partner program. TeleVoice holds compliance certifications including SOC 2 Type II, PCI DSS, GDPR, FFIEC, and GLBA, and maintains a dedicated compliance team. The company has operated for over 35 years, reports millions of customer interactions automated monthly across its client base, and counts Ruoff Mortgage and ServiSolutions (an 8-year relationship) among its named customers. TeleVoice has no disclosed external investors, parent company, subsidiaries, M&A activity, or funding history; leadership includes COO Greg St. Denis, VP Rob Hays, and Board member Barry Hays.
TeleVoice firmographics
Firmographics- Name
- TeleVoice
- Legal name
- teleVoice, Inc.
- Website
- https://televoice.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TeleVoice is a private Houston-based software company providing cloud-based IVR and contact center solutions exclusively to U.S. banks, credit unions, and mortgage servicers. Its four-module platform integrates with core banking and servicing systems and is delivered via subscription and professional services.
- Ownership category
- akta.pro rank
TeleVoice industry classification
Industry- Product category
- Contact Center & IVR Software for Financial Services
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where TeleVoice is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeleVoice business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IVR and Contact Center Software Subscription: Modular, subscription-based pricing model for cloud-based IVR and contact center solutions. Clients pay for what they use, enabling easy ROI measurement. Includes Conversa™, SpotLight™, telePath™, and teleSecure™ modules that can be deployed individually or combined.
- Implementation and Professional Services: Consultative professional services including pre-sale design and engineering, implementation, training, and 24/7 technical support. U.S.-based implementation, training, and support team.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Modular/self-service pricing with no upfront commitment |
Distribution channels1 record
Marketing channels5 records
TeleVoice product offering
Product offeringCore offering
TeleVoice provides cloud-based IVR and contact center software designed specifically for financial institutions, including banks, credit unions, and mortgage servicers. Its modular platform consists of four integrated products—Conversa™ (conversational IVR), SpotLight™ (SPoC call management), telePath™ (unified agent desktop), and teleSecure™ (voice biometrics and authentication)—which integrate directly with core banking and mortgage servicing systems. Solutions are delivered via Hosted Public, Hosted Private, Hybrid Cloud, or On-Premise deployment, backed by U.S.-based implementation, training, and 24/7 support.
Product overview
TeleVoice provides a modular, integrated IVR and contact center software platform for financial institutions (banks, credit unions, and mortgage servicers). The core offering consists of four integrated products: Conversa™ (conversational IVR with natural language AI) handles automated self-service interactions; SpotLight™ (SPoC call management) handles intelligent call routing and escalation for complex cases; telePath™ (agent desktop) provides unified agent interface with real-time data access; and teleSecure™ (authentication and fraud prevention) provides voice biometrics and MFA. These products integrate with leading core banking platforms (Corelation, Fiserv, Symitar) and mortgage servicing systems (ICE Mortgage Technology, Sagent) and can be deployed as hosted public, hosted private, hybrid cloud, or on-premise solutions.
Differentiator
Problem solved
Functional benefit
Brands
- teleVoice Conversa™: Conversational IVR - Natural language, AI-driven IVR for financial institutions
- teleVoice SpotLight™
- telePath™
- teleSecure™
- teleVisor Security
Products and services
- teleVoice Conversa™
Quantifiable outcome
- Most clients see impact within the first 90 days, including reduced agent call volume and shorter handle times
- +1 more outcomes
Companies that use TeleVoice
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
TeleVoice technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature4 records
TeleVoice partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- CorelationcoreCore platform integration partnership. TeleVoice integrates with Corelation's core banking platform, enabling credit unions to access real-time member data through the IVR and agent desktop solutions.
- FiservcoreIntegration with Fiserv core banking and lending platforms. Enables financial institutions using Fiserv to leverage TeleVoice's conversational IVR and contact center solutions with real-time data access.
- ICE Mortgage TechnologycoreIntegration with ICE Mortgage Technology's MSP platform for real-time loan data access. Enables mortgage servicers to deliver faster, more accurate borrower experiences through automated IVR and virtual assistants.
- SymitarcoreCore platform integration for credit unions using Symitar's Episys system. Enables real-time member data access and personalized service through TeleVoice's IVR and contact center solutions.
- SagentcoreIntegration with Sagent mortgage servicing platform. Supports mortgage servicers with borrower communication, loan servicing, and intelligent IVR interactions.
- LumenvoxcoreTechnology partnership for passive voice biometric authentication. Lumenvox powers TeleVoice's teleSecure™ voice biometric capabilities, enabling members to be identified by unique voiceprints while fraudsters are screened and stopped.
Scale indicators4 records
Recent moves6 records
TeleVoice competitors and assessment
Company assessmentBroad incumbents
- Avaya: Legacy on-premise and hybrid contact center vendor with installed base in mid-to-large financial institutions. Directly competes with TeleVoice during on-premise-to-cloud modernization cycles in banks and credit unions.
- Verint: Workforce engagement and conversational AI vendor serving financial services. Competes with TeleVoice on AI-driven IVR, quality monitoring, and voice authentication, particularly in larger bank deployments.
- NICE: Largest CCaaS and contact center software vendor with financial-services vertical practice. Competes with TeleVoice for the same bank and credit union modernization budgets but at enterprise scale with a much broader feature portfolio.
- Genesys: Global CCaaS leader with cloud and on-premise contact center platforms serving financial institutions. Directly competes with TeleVoice in bank and credit union voice automation RFPs while also serving adjacent verticals at greater scale.
- Vonage (Contact Center): Communications platform with CCaaS capabilities now part of Ericsson. Competes with TeleVoice on cloud IVR and voice APIs, particularly for financial institutions already using Vonage for telephony.
- 8x8: UCaaS and CCaaS provider with contact center AI and integration capabilities used by financial institutions. Overlaps with TeleVoice's hosted IVR and unified communications positioning while operating across multiple verticals.
- Five9: Cloud-native CCaaS provider with strong presence in mid-market financial services. Competes with TeleVoice's Conversa and telePath products on conversational IVR and agent desktop functionality, with deeper resources for sales coverage.
- RingCentral: UCaaS and contact center provider with Voice and RingCX products. Overlaps with TeleVoice on hosted telephony and agent desktop for smaller banks and credit unions seeking bundled communications.
- Amazon Connect: AWS's cloud contact center offering with conversational AI and integration into the broader AWS ecosystem. Competes on price-performance and elasticity, increasingly targeting regulated financial services workloads.
Direct peers
- Talkdesk: Cloud contact center vendor that has explicitly built out financial-services capabilities and AI-driven virtual agent solutions. Closely comparable to TeleVoice on AI IVR, vertical specialization, and target buyer profile.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
TeleVoice social profiles
Digital presenceTeleVoice compliance and trust
Trust signalCompliance5 records
TeleVoice financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleVoice leadership team
Management profileNumber of profiles
Profiles3 records
TeleVoice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleVoice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleVoice
What does TeleVoice do?
TeleVoice provides cloud-based IVR and contact center software designed specifically for financial institutions, including banks, credit unions, and mortgage servicers. Its modular platform consists of four integrated products—Conversa™ (conversational IVR), SpotLight™ (SPoC call management), telePath™ (unified agent desktop), and teleSecure™ (voice biometrics and authentication)—which integrate directly with core banking and mortgage servicing systems. Solutions are delivered via Hosted Public, Hosted Private, Hybrid Cloud, or On-Premise deployment, backed by U.S.-based implementation, training, and 24/7 support.
Is TeleVoice a public or private company?
TeleVoice is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TeleVoice founded?
TeleVoice was founded in 1989. It employs 11 to 50 people.
Where is TeleVoice based?
TeleVoice is headquartered in Houston, United States, in the North America region.
How does TeleVoice make money?
Two revenue lines are on record. IVR and Contact Center Software Subscription is the primary driver. The others are implementation and Professional Services.
Who are TeleVoice's main competitors?
Broad incumbents on record are Avaya, Verint, NICE, Genesys, Vonage (Contact Center), 8x8, Five9, RingCentral and Amazon Connect. Talkdesk is listed as a direct peer.
Does TeleVoice have an API?
No public API is recorded for TeleVoice.
What industry is TeleVoice in?
TeleVoice's product category is Contact Center & IVR Software for Financial Services. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541512 and its SIC code is 7372.