Phone Medic
Phone Medic is a privately held multi-location device repair service operating four retail stores in Colorado and New Mexico, offering quick phone, tablet, and notebook repairs with a 20-point inspection and lifetime warranty for individual consumers.
- Company typePrivate
- Founded-
- HeadquartersGrand Junction, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Phone Medic does
Phone Medic is a privately held, multi-location device repair service company headquartered in Grand Junction, Colorado, operating four retail locations across western Colorado (Grand Junction x2, Durango) and northwestern New Mexico (Gallup). The company repairs smartphones, tablets, and notebooks across both Apple and Android ecosystems, with most repairs completed in 45 minutes. Its service methodology centers on a 20-point device inspection that technicians use to identify latent issues beyond visible damage, paired with a lifetime warranty on repairs against manufacturer defects.
Phone Medic firmographics
Firmographics- Name
- Phone Medic
- Legal name
- Phone Medic
- Website
- https://phone-medic.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Phone Medic is a privately held multi-location device repair service operating four retail stores in Colorado and New Mexico, offering quick phone, tablet, and notebook repairs with a 20-point inspection and lifetime warranty for individual consumers.
- Ownership category
- akta.pro rank
Phone Medic industry classification
Industry- Product category
- Mobile Device Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)
- akta.pro secondary industry
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)
Keywords
Where Phone Medic is headquartered
LocationHeadquarters
- HQ city
- Grand Junction
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Phone Medic business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Phone and Device Repair Services: One-time repair services for phones (Apple and Android), tablets, and notebooks. Most repairs completed in 45 minutes. Revenue generated through service fees for screen repairs, charging/battery issues, camera issues, and other device problems.
- Accessories Sales: Sale of phone cases (with special ordering capabilities), tempered glass screen protectors, and other phone accessories. Screen protectors installed by technicians in minutes.
- Vintage Gaming and Pinball: Expanded revenue stream including vintage video games and pinball machines at the Mesa Mall location since November 2024. Revenue from gaming machine use and related products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Repair Service |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Phone Medic product offering
Product offeringCore offering
Phone Medic provides in-store repair services for mobile phones, tablets, and notebooks across Apple and Android platforms, with most repairs completed in 45 minutes and accompanied by a lifetime warranty against manufacturer defects. The company also sells accessories including tempered glass screen protectors and phone cases, and has expanded its Mesa Mall location to include vintage video games and pinball machines.
Product overview
Phone Medic is a multi-location phone and device repair service operating in Colorado and New Mexico. The core offering consists of quick phone repair services (screen repair, battery/charging issues, camera problems) for Apple and Android devices, including tablets and notebooks. The company differentiates through fast turnaround (most repairs in 45 minutes), a lifetime warranty on repairs from manufacturer defects, and thorough inspections covering over 20 device functions. Complementary products include tempered glass screen protectors with lifetime warranty and a wide selection of protective phone cases. The Mesa Mall location has expanded since November 2024 to include vintage video games and pinball machines as an additional retail category.
Differentiator
Problem solved
Functional benefit
Products and services
- Phone Repair Services Quick phone repair services for Apple and Android devices including screen repair, charging/battery issues, and camera repairs. Most repairs completed in 45 minutes with a lifetime warranty against manufacturer defects. Targeted at individual consumers with broken or damaged phones.
- Tablet and Notebook Repair Repair services for tablets and notebooks across Apple and Android platforms. Available at all four Phone Medic locations in Colorado and New Mexico.
- Vintage Video Games and Pinball Machines Vintage and modern pinball and video game machines offered at the Mesa Mall location in Grand Junction, expanding the retail offering beyond phone repair into gaming entertainment.
- Tempered Glass Screen Protectors Tempered glass screen protectors with a lifetime warranty, professionally installed by technicians in minutes. Includes edge-coverage options for Samsung devices.
- Phone Cases Wide selection of phone cases including maximum protection, wallet-style, lanyard, and belt clip options. Offers dual protection with gel/rubbery interior and rugged exterior cases, with special ordering available for specific models.
Quantifiable outcome
- Most repairs completed in 45 minutes
- +1 more outcomes
Companies that use Phone Medic
Customer profileNamed customers3 records
Segments1 record
Ideal customer profiles1 record
Phone Medic technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Phone Medic partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Phone Medic competitors and assessment
Company assessmentDirect peers
- uBreakiFix (Asurion): Largest U.S. mobile device repair franchise with same-day screen and battery repair across nearly every major market. Directly comparable to Phone Medic's phone/tablet repair offering, only at vastly greater geographic and operational scale.
- CPR Cell Phone Repair: National franchise specializing in smartphone, tablet, and computer repairs. Directly competes with Phone Medic on repair categories, turnaround time, and warranty-backed service, but with a far larger store footprint.
- Cellairis: Mall-based mobile accessory and repair retailer with a kiosk-heavy model. Closely comparable to Phone Medic's Mesa Mall location on channel, customer mix, and accessory-plus-repair bundling.
- Dr. Phone Fix: Regional phone repair chain offering screen, battery, and charging repairs for Apple and Android devices. Direct comparable to Phone Medic on services, customer base, and walk-in service model.
- The Fix Solutions: Mall-kiosk-focused mobile device repair franchise. Closely comparable to Phone Medic's mall retail channel and impulse-repair customer base.
Broad incumbents
- Apple (Self Service Repair & Apple Store): Manufacturer-direct repair channel including Apple Stores and the Self Service Repair program. Competes with Phone Medic on iPhone repairs, particularly for in-warranty devices, as a higher-trust OEM-backed option.
- Best Buy Geek Squad: National authorized service provider offering phone, tablet, and computer repair through Geek Squad. Broad incumbent alternative to Phone Medic, with stronger brand awareness and OEM relationships.
- Samsung Care: Manufacturer-direct repair and walk-in service for Samsung Galaxy devices. Competes with Phone Medic for Android repairs, especially on newer in-warranty hardware.
Emerging players
- iFixit: Consumer-facing parts, tools, and repair guide platform that enables self-repair. Partial overlap with Phone Medic's market; represents a different fulfillment model (DIY) rather than a direct service competitor.
Others
- SquareTrade (Allstate Protection Plans): Device protection plan provider whose coverage steers customers toward approved repair networks. Comparable to Phone Medic's lifetime warranty feature as a competitive frame, but operates as an insurance/admin layer rather than a repair shop.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Phone Medic social profiles
Digital presencePhone Medic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Phone Medic leadership team
Management profileNumber of profiles
Phone Medic funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Phone Medic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Phone Medic
What does Phone Medic do?
Phone Medic provides in-store repair services for mobile phones, tablets, and notebooks across Apple and Android platforms, with most repairs completed in 45 minutes and accompanied by a lifetime warranty against manufacturer defects. The company also sells accessories including tempered glass screen protectors and phone cases, and has expanded its Mesa Mall location to include vintage video games and pinball machines.
Is Phone Medic a public or private company?
Phone Medic is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Phone Medic founded?
Phone Medic was founded in -1. It employs 11 to 50 people.
Where is Phone Medic based?
Phone Medic is headquartered in Grand Junction, United States, in the North America region.
How does Phone Medic make money?
Three revenue lines are on record. Phone and Device Repair Services are the primary driver. The others are accessories Sales and vintage Gaming and Pinball.
Who are Phone Medic's main competitors?
Direct peers on record are uBreakiFix (Asurion), CPR Cell Phone Repair, Cellairis, Dr. Phone Fix and The Fix Solutions. Broad incumbents are Apple (Self Service Repair & Apple Store), Best Buy Geek Squad and Samsung Care. iFixit is listed as an emerging player. SquareTrade (Allstate Protection Plans) is listed as an others.
Does Phone Medic have an API?
No public API is recorded for Phone Medic.
What industry is Phone Medic in?
Phone Medic's product category is Mobile Device Repair Services. Its primary akta.pro industry code is CRACALAI, Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty), with a secondary code of CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 8112 and its SIC code is 7600.