CINNOX

Cloud Contact Center Softwarecinnox.com

CINNOX is an AI-powered omnichannel contact center platform serving enterprises and SMBs across APAC, unifying voice, video, messaging, and digital channels with AI-driven routing, translation, and Q&A capabilities for regulated and high-volume industries.

Company typePrivate
Founded2021
HeadquartersSingapore, Singapore
Headcount11–50
GTM typeB2B
OfferingSoftware

What CINNOX does

CINNOX is an AI-powered omnichannel contact center platform operated by Hong Kong-incorporated M800 Limited, headquartered in Singapore and active across the Asia-Pacific region. The company was rebranded from M800 to CINNOX in 2024, repositioning the business around three product pillars — Omnichannel Contact Center, Team Collaboration, and Sales & Marketing — supported by add-on modules including an AI-driven Q&A Bot, real-time chat translation, intelligent routing, a lightweight CRM, virtual numbers spanning 150+ countries, a web widget, mobile SDK, and a RESTful Open API. The underlying technology stack integrates Azure OpenAI for AI features and connects natively with messaging channels (WhatsApp via 360dialog/Woztell, WeChat, LINE, Facebook Messenger), email (Gmail, Microsoft 365), CRM systems (Salesforce, HubSpot), and eCommerce platforms (Shopify, BigCommerce, SHOPLINE).

The platform serves enterprise and SMB customers across financial services, retail and e-commerce, high-traffic businesses, travel and hospitality, real estate, and food service. Named enterprise customers include Hang Seng Bank, Chong Hing Bank, Bank of Asia, Dior, OPPO, Aman Resorts, Midland Realty, Fairwood, and CreFit. CINNOX operates a hybrid go-to-market combining a product-led self-serve motion (14-day free trial, no credit card, 1-minute install) with direct enterprise sales and a partner/reseller program. Revenue is generated through tiered monthly subscriptions, usage-based charges for VoIP, IDD, DID, SMS, and toll-free services, one-time setup fees, and virtual number purchases. The company maintains GDPR, ISO 27001, ISO 27017, ISO 27018, ISO 9001, and ISO 20000-1 certifications, and holds wholly-owned subsidiaries in Hong Kong, Singapore, and Taiwan to support regional expansion.

CINNOX firmographics

Firmographics

Name: CINNOX
Legal name: M800 Limited
Website: https://cinnox.com
Company type: Private
Founded year: 2021
Operating status: Operating
Headcount range: 11–50 employees
Short description: CINNOX is an AI-powered omnichannel contact center platform serving enterprises and SMBs across APAC, unifying voice, video, messaging, and digital channels with AI-driven routing, translation, and Q&A capabilities for regulated and high-volume industries.
Ownership category
akta.pro rank

CINNOX industry classification

Industry

Product category: Cloud Contact Center Software
NAICS: Telephone Call Centers (56142), Telecommunications (517)
SIC: Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

Omnichannel contact center
Cloud communications platform
AI customer engagement
Virtual phone numbers
Team collaboration software

Where CINNOX is headquartered

Location

Headquarters

HQ city: Singapore
HQ country: Singapore
HQ region: Asia

Offices1 record

Markets served

CINNOX business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

Subscription Fees: Monthly recurring subscription charges based on selected Service Plan tiers, charged in arrears. Partial months are prorated on a calendar month basis.
Usage-based Charges: Pay-as-you-go charges for actual usage of VoIP, International Direct Dialing (IDD), Direct Inward Dialing (DID), Short Message Service (SMS), and Toll Free (TF) services.
Setup Fees: One-time fees for initial setup of VoIP, IDD, SMS, and TF services.
Virtual Number Purchase: Purchase of virtual phone numbers for business use across 150+ countries.
Additional Features: Fees for additional features and functionality enabled within the platform beyond base subscription.

Pricing tiers

Model	Billing	Price
Freemium	Pay-as-you-go	Free Trial - 14-day limited access
Subscription	Monthly	Subscription Plans (tiered)
Usage-based	Pay-as-you-go	Virtual Numbers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels10 records

CINNOX product offering

Product offering

Core offering

CINNOX provides an AI-powered omnichannel contact center platform that unifies telecommunications and digital customer engagement channels (voice, video, messaging, SMS, WhatsApp, WeChat, LINE, email, social) on a single cloud-based system. The platform offers AI-driven Q&A bots, real-time chat translation, intelligent routing, built-in lightweight CRM, and virtual numbers covering 150+ countries for global businesses seeking AI-guided customer engagement at scale.

Product overview

CINNOX is an AI-powered omnichannel contact center platform that unifies telecommunications and digital customer engagement channels into a single, cloud-based solution. The platform is built around three core pillars: Connect (unifying telecom and digital touchpoints), Orchestrate (curating customer journeys and optimizing workflows), and Evaluate (extracting actionable insights from data). The core product portfolio includes the Omnichannel Contact Center, Team Collaboration, and Sales & Marketing modules, supported by add-on capabilities including AI-powered Q&A Bot, Virtual Numbers (150+ countries), Lightweight CRM, Web Widget, Mobile SDK, Open API, Chrome Extension, and mobile apps for iOS and Android. Industry-specific solutions are available for Financial Services & Insurance, Retail & E-commerce, and High Traffic businesses. The platform integrates with major social channels (Facebook Messenger, WhatsApp, WeChat, LINE), email providers (Gmail, Microsoft 365), CRM systems (Salesforce), eCommerce platforms (Shopify, BigCommerce), and offers a Zapier iPaaS connector.

Differentiator

Problem solved

Functional benefit

Products and services

Omnichannel Contact Center AI-guided omnichannel contact center hub enabling frictionless customer experiences across multiple digital channels with personalized interactions and cohesive customer journeys, targeted at digital-first enterprises.
Team Collaboration

Quantifiable outcome

Install in one minute
+1 more outcomes

Companies that use CINNOX

Customer profile

Named customers9 records

Segments6 records

Ideal customer profiles2 records

CINNOX technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability9 records

Feature10 records

CINNOX partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core.

SalesforcecoreTechnology or IntegrationIntegration with Salesforce CRM enabling Salesforce contacts synchronization, engagement tracking, and unified customer view within the CINNOX platform.
ZapiercoreTechnology or IntegrationZapier integration enabling connectivity with 5,000+ applications through automated workflows, allowing CINNOX to connect with customers' existing business tools.
Azure OpenAIcoreTechnology or IntegrationIntegration with Azure OpenAI for AI-powered features including Q&A Bot, AI Enquiry Summary, and intelligent automation capabilities.
WhatsApp (360dialog BSP)coreTechnology or IntegrationOfficial WhatsApp Business Solution Provider integration through 360dialog enabling WhatsApp campaigns and engagement capabilities.
WeChatcoreTechnology or IntegrationWeChat integration enabling Chinese messaging channel connectivity for omnichannel customer engagement.
ShopifycoreTechnology or IntegrationNative Shopify integration for e-commerce businesses to connect online stores with CINNOX contact center capabilities.
HubSpotcoreTechnology or IntegrationHubSpot CMS Hub integration enabling marketing automation and CRM connectivity with CINNOX platform.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

CINNOX competitors and assessment

Company assessment

Direct peers

8x8: Provider of unified communications, contact center, and CPaaS on a single cloud platform — the closest UCaaS+CCaaS analogue to CINNOX's converged offering, targeting mid-market through enterprise with global coverage.
Genesys: One of the largest pure-play CCaaS vendors, offering AI-powered omnichannel routing, workforce engagement, and journey orchestration for enterprise CX. Directly comparable to CINNOX on omnichannel hub, intelligent routing, and AI-driven agent assist.
Twilio: Cloud communications platform offering CPaaS, voice, messaging, and contact center (Twilio Flex) capabilities. Most analogous to CINNOX in omnichannel programmable communications and AI-augmented agent workflows targeting mid-market and enterprise customers.
Five9: Cloud CCaaS pure-play with strong enterprise focus across voice, digital channels, AI, and workflow automation. Competes head-to-head with CINNOX for inbound/outbound contact center workloads and AI-powered analytics in regulated verticals.
RingCentral: UCaaS and CCaaS provider with omnichannel voice, video, and messaging plus RingCX (contact center) and strong AI partnerships. Comparable to CINNOX in combining telephony, digital channels, and AI on one cloud platform for global enterprises.
Zendesk: Customer service and engagement platform with omnichannel contact center (Zendesk Talk), CRM, and AI agent assist. Overlaps with CINNOX on omnichannel routing, AI bots, CRM-like customer context, and SMB-to-enterprise PLG funnel.
Talkdesk: AI-first cloud contact center platform with deep vertical specialization (financial services, retail) closely mirroring CINNOX's vertical strategy. Comparable on PLG motion, Salesforce-native integrations, and AI-powered agent augmentation.

Broad incumbents

NICE (NICE inContact / CXone): Large incumbent CX suite spanning contact center, workforce engagement, analytics, and AI — broader and more enterprise-heavy than CINNOX, but with directly overlapping omnichannel and AI-driven routing capabilities in regulated industries.
Vonage (Ericsson): Communications platform combining UCaaS, CCaaS, and CPaaS APIs, now part of Ericsson. Operates as a broader incumbent with overlapping voice, messaging, video, and AI-embedded contact center offerings, but with much broader portfolio and global enterprise reach than CINNOX.
Amazon Connect: AWS's cloud contact center service offering AI-powered routing, analytics, and omnichannel capabilities tightly integrated with the AWS ecosystem. A broader incumbent that competes against CINNOX for cloud-native deployments, particularly where customers adopt Azure or AWS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

CINNOX compliance and trust

Trust signal

Compliance6 records

CINNOX financial estimates

Financial estimate

Revenue estimate

Valuation estimate

CINNOX leadership team

Management profile

Number of profiles

Profiles2 records

CINNOX subsidiaries and ownership

Company hierarchy

Subsidiaries3 records

CINNOX funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

CINNOX M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CINNOX

What does CINNOX do?

Is CINNOX a public or private company?

CINNOX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was CINNOX founded?

CINNOX was founded in 2021. It employs 11 to 50 people.

Where is CINNOX based?

CINNOX is headquartered in Singapore, Singapore, in the Asia region.

How does CINNOX make money?

Five revenue lines are on record. Subscription Fees are the primary driver. The others are usage-based Charges, setup Fees, virtual Number Purchase and additional Features.

Who are CINNOX's main competitors?

Direct peers on record are 8x8, Genesys, Twilio, Five9, RingCentral, Zendesk and Talkdesk. Broad incumbents are NICE (NICE inContact / CXone), Vonage (Ericsson) and Amazon Connect.

Does CINNOX have an API?

Yes. CINNOX offers a CX Open API providing programmatic access to its contact center platform. The API is organized into three main areas: Reports API (enquiry details, chat details, call details, conference details, call logs, recording files, transcriptions, SMS details, enquiry overview matrix, channel types), Operations API (send message, send SMS, send SMS OTP, send WhatsApp OTP, get number list, get caller ID, get staff sender ID, event hooks for call and SMS subscriptions), and Management API (external contact management, staff contact management, supported languages/locations, destination/service group management, tag and label management with event subscriptions). Developer documentation is at docs.cinnox.com/docs/cx-api-reference.

What industry is CINNOX in?

CINNOX's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 56142 and its SIC code is 4813.