Elevēo

What Elevēo does

Elevēo, a brand operated by Czech parent ZOOM International and legally domiciled as Eleveo a.s. in Prague since 1999, provides a unified AI-driven Workforce Optimization (WFO) suite for contact centers. The platform combines Workforce Management (forecasting, scheduling, PTO), Quality Management (automated scoring, speech analytics, agent performance scorecards), Media Capture (call recording and screen recording across voice/video/digital channels), Contact Center Analytics, and Compliance Management (GDPR, CCPA, PCI DSS, MiFID II). Customers report 50 million+ conversation minutes processed daily across 2,300+ installations in 97 countries, with the company claiming a sustained 91 NPS since 2017 and 20+ years as an industry vendor.

The product architecture supports on-premises, cloud, and hybrid deployment with a single-pane-of-glass UI, and integrates deeply with the dominant contact-center stacks — Cisco (SolutionsPlus partner; UCCE/UCCX/CUCM/Webex Contact Center/Webex Calling), Genesys Pure Engage, Amazon Connect (including an Eleveo-as-a-Service hosted offering on AWS), Microsoft Teams, Unify OpenScape, and AudioCodes. Sub-brands include the WFO Suite, QM Suite, CallREC, ScreenREC, and the E2E (Elevate to Excellence) customer-feedback program. The company is ISO 27001 certified and operates with a 350+ global partner network across the Americas, EMEA, and select APAC markets (Czech Republic, United States, Slovakia being the primary legal entities, with reference customers in the UK, Greece, Poland, Qatar, South Africa, Malaysia, China, and elsewhere).

Elevēo sells 100% through channel partners — including ConvergeOne, Internetwork Engineering (25-year partner), ANM, Netsync, Sonorys, Uni Systems, Atende, ANECT, and Tet — supplemented in 2025 by a direct listing on AWS Marketplace. Revenue is generated through subscription licenses (on-prem, cloud, or hybrid), with professional services bundled into license pricing and no extra fees for on-prem-to-cloud migration; multi-year terms are available. The customer base is anchored by large regulated enterprises across banking (ČSOB, Raiffeisenbank, CEC Bank, Finansbank, Ford), insurance (If P&C, Česká Pojišťovna, INTERAMERICAN), healthcare (St. Jude, FMOL Health System), government and emergency services (144 Notruf NO, Egyptian Ambulance Organization, Ashghal), telecommunications (T-Mobile, Rostelecom, e4e), and hospitality (global luxury hotel chain). Under CEO Brian Shore and with a 51–100 employee base, the company appears to run a capital-light, cash-flow-funded operation with no disclosed external equity investment.

Name

Elevēo

Legal name

Eleveo a.s.

Website

https://eleveo.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

Elevēo (operated by ZOOM International) provides AI-driven workforce optimization software — call recording, quality management, workforce management, and analytics — for contact centers in banking, healthcare, insurance, government, telecom, and hospitality across 97 countries.

Ownership category

akta.pro rank

Product category

Workforce Optimization Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Workforce optimization software
• Call recording solutions
• Contact center analytics
• Quality management software
• Speech analytics platform

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licensing (Subscription/Petpetual): Eleveo offers both subscription pricing (on-prem or hybrid) and SaaS pricing models. The software is flexible and can be tailored to specific contact center requirements. No additional licensing fees when migrating from on-premise to cloud. Annual and multi-year contract options available.
2. Professional Services: Implementation, training, and support services bundled with licensing costs. Support/Professional Services included in licensing costs with full transparency and no hidden costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Elevēo provides a workforce optimization (WFO) software suite for contact centers, combining call recording, screen capture, quality management, workforce management, and analytics in a single platform. The suite is offered in cloud, on-premises, and hybrid deployment models and is targeted at small-to-large contact centers that need compliance recording, agent performance insight, and operational efficiency.

Product overview

Elevēo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization (WFO) tools designed for contact centers. The offering is a unified platform-plus-modules architecture built around the Elevēo WFO Suite, which integrates four core modules: Workforce Management (WFM) for agent scheduling and forecasting, Quality Management (QM) for contact center metrics and evaluation, Media Capture/Call Recording for multi-channel interaction capture, and Contact Center Analytics for transforming data into actionable insights. The suite includes specialized sub-modules and add-ons such as Speech Analytics (AI-powered NLP and sentiment analysis), Screen Recording, and Compliance Management. All components share a unified single-pane-of-glass user interface across multiple platforms, support on-premises, cloud, or hybrid deployment, and integrate deeply with leading UC platforms including Cisco Webex Contact Center, Genesys Pure Engage, Microsoft Teams, and Amazon Connect.

Differentiator

Problem solved

Functional benefit

Brands

• Elevēo Advanced Contact Center WFO Suite: Comprehensive workforce optimization software suite including call recording, quality management, and workforce management tools
• Elevēo Quality Management Suite (QM Suite)
• CallREC
• ScreenREC
• Elevēo Quality Management
• Genesys Quality Management (by Elevēo)
• Genesys Call Recording (by Elevēo)
• E2E (Elevate to Excellence)

Products and services

• Elevēo Workforce Optimization Suite

Quantifiable outcome

• NPS score of 91 sustained since 2017
• +10 more outcomes

Named customers27 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability9 records

Feature7 records

Partnerships

14 partnerships are on record, tiered core and major.

• CiscocoreTechnology or IntegrationEleveo is a Cisco SolutionsPlus provider with deep integrations to all Cisco platforms for voice and video - in cloud, on-premise, and hybrid environments. Integrations include Cisco UCCE, UCCX, CUCM, Webex Contact Center, and Webex Calling.
• GenesyscoreTechnology or IntegrationEleveo integrates with Genesys Pure Engage as an on-premise integration for customers preferring Eleveo WFO with Genesys platforms.
• Amazon ConnectcoreTechnology or IntegrationAmazon Connect with Eleveo makes it easy to set up a voice-based customer contact center. Eleveo offers Eleveo As A Service - a fully hosted pay-per-use solution utilizing Eleveo product suite and Amazon Connect in AWS. Also offers hybrid connections.
• MicrosoftcoreTechnology or IntegrationEleveo integrates with Microsoft Teams to record, store, playback, and analyze customer interactions occurring outside the contact center.
• ConvergeOnemajorChannel Partner/ Reseller/ DistributorConvergeOne is a globally leading IT service provider for collaboration and technology solutions for large and medium enterprises. Partner Spotlight featured on Eleveo website.
• Internetwork Engineering (IE)majorChannel Partner/ Reseller/ DistributorCelebrating 25 years as a partner for integrated solutions. Major US partner specializing in integrated solutions.
• ANMmajorChannel Partner/ Reseller/ DistributorFounded in 1994 with headquarters in Albuquerque, New Mexico, ANM has grown to become a leading IT consulting firm with offices in 20 US states and Mexico.
• NetsyncmajorChannel Partner/ Reseller/ DistributorHouston-based company since 2002 and a trusted Eleveo partner since 2013. Leading global IT solutions provider with deep expertise across Cisco architectures. Earned Cisco's Advanced Customer Experience Specialization in 2024.
• Sonorys Technology GmbHcoreChannel Partner/ Reseller/ DistributorExclusive Value Added Reseller and Distributor of all Elevēo Quality Management and Recording solutions in Austria. Develops and integrates custom contact center solutions based on Cisco Unified Contact Center Enterprise and Express.
• Uni SystemsmajorImplementation/ SI/ Consulting Partner100% subsidiary of Info-Quest (Greece's largest IT company). Founded 1964 with extensive experience, unique know-how, and proven capabilities in development, implementation, and support of ICT projects. Over 550 employees. 2009 revenue of 97.33 million euros.
• AtendemajorImplementation/ SI/ Consulting PartnerPolish partner with extensive experience in implementing Cisco/Eleveo projects. Proposed combined Cisco/Eleveo solution for TAURON ensuring PCI DSS compliance.
• ANECTmajorImplementation/ SI/ Consulting PartnerCzech partner that collaborated with Eleveo to deliver a customized solution for Česká Pojišťovna.
• TetmajorChannel Partner/ Reseller/ DistributorTet has been commissioned to resell advanced speech analytics solutions from Elevēo in the Baltic region.
• ZOOM InternationalcoreOthersBrand Elevēo is operated by ZOOM International. Copyright of material on website is owned by ZOOM International 1999-2019. Eleveo operates as a brand under ZOOM International.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Talkdesk: Talkdesk provides cloud contact center with increasingly bundled WFO, quality, and AI analytics features. Its native cloud architecture and AppConnect ecosystem compete directly with Elevēo in cloud-first CC deployments.
• Five9: Five9 is a cloud contact center vendor now expanding into native WFO and analytics. As Elevēo's installed base migrates to cloud CCaaS, Five9's bundled AI/WFO capabilities (with partners like Cresta) represent direct head-to-head competition on cloud WFO.
• Genesys: Genesys is both an Elevēo technology partner (Genesys Quality Management by Elevēo) and a direct competitor in cloud contact center and WFO. They overlap significantly in pure-cloud and Genesys Cloud CX deployments where bundled WFO features are sold natively.
• Verint Systems: Verint specializes in contact center workforce optimization, quality monitoring, speech analytics, and interaction recording — directly overlapping with Elevēo's QM, Speech Analytics, and Call Recording modules. Verint is a primary competitor in QM and recording deals.
• Calabrio: Calabrio is a specialist in contact center WFO — workforce management, quality management, and speech analytics — competing head-to-head with Elevēo for mid-market CC and back-office deployments. Calabrio's cloud-native ONE suite is a direct cloud-based WFO alternative.
• NICE Ltd. (NICE CXone / NICE inContact): NICE is the global market leader in contact center workforce optimization, offering CXone as a unified suite spanning WFM, QM, interaction analytics, and recording. It is the most directly comparable enterprise WFO competitor to Elevēo's full-stack suite.
• CallMiner: CallMiner specializes in conversation intelligence, speech analytics, and quality monitoring — directly overlapping with Elevēo's Speech Analytics and AI-driven QM modules. Customers often evaluate CallMiner and Elevēo side-by-side for analytics-led QM transformations.
• 8x8: 8x8 delivers cloud contact center, voice, and increasingly integrated WFO/quality features. It competes for cloud-forward mid-market and enterprise deals that previously would have been on-prem WFO opportunities for Elevēo.
• Alvaria (formerly Aspect Software): Alvaria (Aspect) provides contact center WFM, outbound, and WFO solutions competing in similar mid-market and enterprise on-prem/hybrid environments as Elevēo. Historically a key competitor in WFM/forecasting deals.

Broad incumbents

• Cisco / Webex Contact Center: Cisco is both Elevēo's largest technology partner (SolutionsPlus provider) and a broad incumbent in contact center infrastructure (UCCE, UCCX, Webex CC). Cisco's WFO offerings and CC platform compete broadly in the same opportunities that Elevēo is integrated into.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/myeleveo
• Facebookfacebook.com/myeleveo
• LinkedInlinkedin.com/company/eleveo

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elevēo