MCIM
MCIM is a cloud-based, purpose-built platform that centralizes asset management, maintenance, incident, and operational workflows for mission-critical data center operators, serving global colocation providers, AI/HPC facilities, and large financial institutions.
- Company typePrivate
- Founded2012
- HeadquartersGlen Allen, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MCIM does
MCIM is a cloud-based software platform purpose-built for mission-critical data center facilities management. The platform centralizes, standardizes, and automates operations across asset management, incident management, computerized maintenance management (CMMS), rounds monitoring, and facility assessments, with add-on modules spanning reliability benchmarking, spare parts, permit-to-work, a colocation customer portal, and AI-powered reliability bulletins. Its operational intelligence layer draws on telemetry from more than 1 million data center assets and 6.5GW+ of IT capacity under management across 100+ countries, giving it a first-party data foundation that underpins benchmarking and predictive features.
The company serves mission-critical facility operators — including global colocation providers, AI/HPC data center operators, telecommunications infrastructure operators, and large financial institutions running their own data centers. Named customers include Applied Digital, Keppel Ltd, NTT, T5, ARK, and a Top-10 global bank that reported a 70% reduction in IT incidents using MCIM's real-time analytics. Three of the top four global colocation providers use the platform.
MCIM operates a SaaS subscription model with quote-based enterprise pricing, sold through a direct enterprise field sales motion supported by case studies, an ROI calculator, and industry events. Headcount is 11-50, with leadership including CEO Mike Parks, Chief Product Officer Jami Klotz, and Chief Customer Officer Adam Jones (appointed November 2025). The company is privately held, headquartered in Glen Allen, Virginia, USA, and was founded in 2012. In 2025, MCIM launched Intelligent Bulletins, an AI-powered reliability add-on, and entered a strategic partnership with Salute to support direct-to-chip liquid cooling operations for AI and HPC workloads at operators such as Applied Digital.
MCIM firmographics
Firmographics- Name
- MCIM
- Legal name
- MCIM
- Website
- https://mcim24x7.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MCIM is a cloud-based, purpose-built platform that centralizes asset management, maintenance, incident, and operational workflows for mission-critical data center operators, serving global colocation providers, AI/HPC facilities, and large financial institutions.
- Ownership category
- akta.pro rank
MCIM industry classification
Industry- Product category
- Data Center Infrastructure Management Software
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)
- akta.pro secondary industry
- Data Center Infrastructure Management (DCIM) (HDABANAB)
Keywords
Where MCIM is headquartered
LocationHeadquarters
- HQ city
- Glen Allen
- HQ country
- United States
- HQ region
- North America
Markets served
MCIM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Subscription-based software platform providing enterprise asset management, CMMS, and operational intelligence for data center operators. Revenue derived from software-as-a-service model with recurring subscription fees.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
MCIM product offering
Product offeringCore offering
MCIM is a cloud-based SaaS platform that centralizes, standardizes, and automates facilities management operations for mission-critical data centers. It unifies asset management, maintenance (CMMS), incident management, rounds monitoring, and performance assessments with real-time analytics drawn from over one million data center assets and 6.5GW+ of IT capacity. The platform serves data center operators, colocation providers, AI/HPC facilities, and global financial institutions seeking to improve uptime, reduce incidents, and optimize capital and operating decisions.
Product overview
MCIM is a platform-plus-modules architecture offering a unified purpose-built platform for mission-critical data center management. The core platform integrates Enterprise Asset Management, Incident Management, Intelligent CMMS, Rounds Monitoring, and Assessments. Additional capabilities are available through add-on modules including Asset Reliability Benchmarking, Spare Parts and Consumables, Permit to Work, Colocation Customer Portal, and Intelligent Bulletins. The platform serves various use cases including Capital Planning, Equipment Optimization, Labor Optimization, Impact Prevention, Sustainability, and Operational Efficiency, targeting roles such as Mission-Critical Executives, Facilities and Operations Managers, and Financial Leaders. The platform draws from real-time analytics from over one million data center assets worldwide and supports over 6.5GW of IT capacity across more than 100 countries.
Differentiator
Problem solved
Functional benefit
Products and services
- MCIM Platform
- Intelligent Bulletins AI-powered reliability add-on module that generates asset-specific predictive alerts and bulletins to help data center operators prevent equipment failures, improve uptime, and reduce downtime risks beyond what OEM bulletins provide. Available to enterprise MCIM platform customers.
Quantifiable outcome
- A Top-10 global bank reduced IT incidents by 70% using MCIM's real-time analytics
Companies that use MCIM
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles3 records
MCIM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature11 records
MCIM partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- SalutecorePartnership to enhance operational intelligence for data centers deploying direct-to-chip liquid cooling for AI and HPC workloads. MCIM's operational intelligence platform integrates with Salute's Direct-to-Chip Liquid Cooling Operations service, combining real-time monitoring, telemetry workflows, and on-the-ground execution to help operators manage fluid management risks and reduce downtime at high densities. Both companies already support Applied Digital's AI and HPC facilities.
- SalutecorePartnership integrating MCIM's telemetry and asset management platform with Salute's operations services to improve visibility, control, and risk management in high-density liquid cooling environments for AI and HPC workloads.
- SalutecoreMCIM joins Salute's ecosystem of technology partners for its Direct-to-Chip Liquid Cooling Operations service. The collaboration combines MCIM's telemetry and asset management platform with Salute's on-the-ground execution, training, and specialist staffing for liquid cooling operations.
Scale indicators5 records
Recent moves4 records
Expansion highlights5 records
MCIM competitors and assessment
Company assessmentDirect peers
- Nlyte Software: Nlyte provides DCIM software for asset management, workflow, and capacity planning in enterprise and colocation data centers. Comparable as a direct software-only peer focused on mission-critical facility operations, competing for the same buyer personas as MCIM.
- Sunbird Software: Sunbird's dcTrack is a leading standalone DCIM platform focused on data center asset, power, and capacity management. Closest direct competitor to MCIM among pure-play DCIM vendors, with overlapping buyer personas (facilities managers, ops directors) at colocation and enterprise data centers.
Emerging players
- Facilio: Facilio offers a unified platform for building and data center operations including CMMS, BMS integration, and sustainability. Comparable to MCIM's operations and sustainability modules with a similar SaaS, multi-tenant model, but less established in hyperscale colocation.
- Fiix (by Rockwell Automation): Fiix is a cloud CMMS now part of Rockwell Automation, serving maintenance and asset management for industrial and facility operators. Overlaps with MCIM's CMMS and asset workflows at the lower end of the market but lacks MCIM's data-center-specific depth.
- UpKeep: UpKeep is a mobile-first CMMS and asset operations platform expanding upmarket into facility and maintenance use cases. Comparable to MCIM's Intelligent CMMS module for mid-market and digital-native operators, though less specialized for hyperscale/AI data centers.
Broad incumbents
- Vertiv: Vertiv offers data center infrastructure management software alongside its power and thermal hardware, addressing similar facility operations, asset monitoring, and capacity planning use cases. Comparable to MCIM's workflow layer for data centers, though delivered as part of a hardware-led vendor stack.
- Accruent (FacilityOS): Accruent provides enterprise facility and asset management software used in data centers, healthcare, and real estate. Overlaps with MCIM's EAM, CMMS, and capital planning workflows, though Accruent serves a broader facility base beyond mission-critical data centers.
- ServiceNow (IT Operations Management): ServiceNow's ITOM and facilities workflow offerings compete with MCIM for incident management, CMMS, and asset workflows inside enterprise IT and facilities organizations. Overlaps on incident and asset modules but is a horizontal platform rather than data-center-specific.
- IBM Maximo Application Suite: IBM Maximo is a broad enterprise EAM platform widely deployed for asset and maintenance management, including in data center and utilities contexts. Competes with MCIM's EAM/CMMS modules but is a horizontal platform rather than data-center-specialized.
- Schneider Electric (EcoStruxure IT): Schneider Electric's EcoStruxure IT is one of the most established DCIM and data center operations platforms, sold as part of Schneider's broader power and infrastructure portfolio. Directly comparable to MCIM for data center asset and operations management, but anchored to Schneider hardware and services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
MCIM social profiles
Digital presenceMCIM financial estimates
Financial estimateRevenue estimate
Valuation estimate
MCIM leadership team
Management profileNumber of profiles
Profiles3 records
MCIM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MCIM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MCIM
What does MCIM do?
MCIM is a cloud-based SaaS platform that centralizes, standardizes, and automates facilities management operations for mission-critical data centers. It unifies asset management, maintenance (CMMS), incident management, rounds monitoring, and performance assessments with real-time analytics drawn from over one million data center assets and 6.5GW+ of IT capacity. The platform serves data center operators, colocation providers, AI/HPC facilities, and global financial institutions seeking to improve uptime, reduce incidents, and optimize capital and operating decisions.
Is MCIM a public or private company?
MCIM is a private company. It is classified as unknown and is currently operating.
When was MCIM founded?
MCIM was founded in 2012. It employs 11 to 50 people.
Where is MCIM based?
MCIM is headquartered in Glen Allen, United States, in the North America region.
How does MCIM make money?
One revenue line is on record: saaS Platform Subscription.
Who are MCIM's main competitors?
Direct peers on record are Nlyte Software and Sunbird Software. Emerging players are Facilio, Fiix (by Rockwell Automation) and UpKeep. Broad incumbents are Vertiv, Accruent (FacilityOS), ServiceNow (IT Operations Management), IBM Maximo Application Suite and Schneider Electric (EcoStruxure IT).
Does MCIM have an API?
No public API is recorded for MCIM.
What industry is MCIM in?
MCIM's product category is Data Center Infrastructure Management Software. Its primary akta.pro industry code is HDAEAEAM, Asset & Maintenance Management (EAM/CMMS) Platforms, with a secondary code of HDABANAB, Data Center Infrastructure Management (DCIM). Its NAICS code is 541513 and its SIC code is 7372.