What Zorgbalans does

Zorgbalans is a non-profit Dutch elderly care organization headquartered in Haarlem, operating across the Kennemerland and Zuid-Holland Noord regions of the Netherlands. It delivers a full continuum of eldercare spanning home care (buurtteams/neighbourhood teams, specialized district nursing, household support), intensive home-based care (Prettig Thuisteams delivering Volledig Pakket Thuis / VPT under the Long-term Care Act), short-stay rehabilitation (revalidatiecentra in Haarlem and IJmuiden), residential care across 12 woonzorglocaties, specialist geriatric dementia treatment (Sonnevanck), day and meeting centres (ontmoetingscentra, Huis van de Tijd), and ELV palliative end-of-life care. Its primary clients are older adults ranging from those living independently to those with dementia, complex behavioural needs, or post-hospitalization rehabilitation requirements, alongside their informal caregivers. The organization operates under a 'Samen Doen' (Doing Together) co-care philosophy and a 'Sociale Benadering Dementie' (Social Approach to Dementia) model.

Operationally, Zorgbalans functions as an integrated regional care platform: 12 residential locations, 17+ Prettig Thuisteams across municipalities, multiple neighbourhood teams, and specialized centres, all coordinated through a central intake department (Zorgbemiddeling). Care technology is deployed as a supporting layer rather than a core product — including the Compaan tablet for rehabilitation-plan tracking, social-assistance devices (Robot Tessa, a robotic cat), and the ZIVVER encrypted communication platform for privacy-sensitive healthcare data (patient information, BSN numbers). Clients access their records via PGO personal health environment apps through DigiD, and the CAK calculation tool supports contribution estimation.

The business model is grounded in the Dutch regulated healthcare financing system rather than commercial sales. Core revenue derives from care reimbursed under the Health Insurance Act (Zvw) and Long-term Care Act (Wlz), via contracts with major Dutch health insurers (Zilveren Kruis Achmea, CZ, Menzis, VGZ, DSW, Zorg en Zekerheid, ONVZ, ASr, Salland, Caresq), and from municipal Wmo funding. Clients pay income-dependent contributions set by CAK or the municipality. Supplementary streams include self-pay rental apartments (Zorgeloos Wonen at De Moerberg) and restaurant/additional services priced per a published price list. Go-to-market is direct and referral-based: hospital and GP referrals, municipal social-service referrals, walk-in meeting centres, and central intake.

Name

Zorgbalans

Legal name

Zorgbalans

Website

https://zorgbalans.nl

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zorgbalans is a non-profit Dutch elderly care provider in the Kennemerland and Zuid-Holland Noord regions, offering home care, residential care, rehabilitation, dementia treatment, and palliative care to older adults, funded through Dutch health insurance, long-term care, and municipal schemes.

Ownership category

akta.pro rank

Product category

Elderly Care Services

NAICS

Home Health Care Services (62161), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF), Dementia/Alzheimer’s Care Management & Behavioral Support (HLADALAF), Home Health Clinical Care Coordination & Case Management (HSABACAO)

Keywords

• Elderly care services
• Residential care homes
• Home nursing care
• Dementia care programs
• Rehabilitation services

Headquarters

HQ city

Haarlem

HQ country

Netherlands

HQ region

Europe

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services - Health Insurance (Zorgverzekeraars): Zorgbalans provides care services reimbursed through Dutch health insurance. The organization has contracts with major Dutch health insurers including Zilveren Kruis Achmea, CZ, Menzis, VGZ, DSW, Zorg en Zekerheid, ONVZ, ASr, Salland, and Caresq. Care is provided under the Health Insurance Act (Zvw) and Long-term Care Act (Wlz).
2. WLZ-funded Residential Care: Permanent residential care for clients with a Wlz (Wet langdurige zorg / Long-term Care Act) indication. Clients receive around-the-clock professional care and support in one of the 12 woonzorglocaties.
3. Prettig Thuis - Volledig Pakket Thuis (VPT): Full Care Package at Home under the Wlz, providing comprehensive home care for clients who need intensive long-term care but wish to remain at home. Requires a Wlz indication.
4. Sociale Benadering Dementie (Social Approach to Dementia): Specialized home-based support teams for people with dementia or memory problems, focused on wellbeing and social connections.
5. Wmo-funded Services: Municipal-funded care under the Wet maatschappelijke ondersteuning (Wmo), including neighbourhood teams (buurtteams) and household support, requiring a Wmo indication from the municipality.
6. Particuliere Appartementen (Zorgeloos Wonen): Self-pay rental apartments at De Moerberg (Zorgeloos Wonen) for seniors who do not (yet) require care. Optional additional care services are available at extra cost.
7. Supplementary Services and Restaurant: Additional services including restaurant meals and supplementary care services available at extra cost, priced per a published price list.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Zorgbalans is a Dutch non-profit elderly care organization providing a comprehensive continuum of care services including 24/7 residential care at 12 woonzorglocaties, home care via neighbourhood teams (buurtteams) and Prettig Thuisteams (VPT), rehabilitation at dedicated centres, specialist geriatric and dementia treatment (Sonnevanck D-ZEP centre), day care, meeting centres (Ontmoetingscentra), palliative care, and independent living (Zorgeloos Wonen). Services are funded under the Dutch Health Insurance Act (Zvw), Long-term Care Act (Wlz), and Social Support Act (Wmo) across the Kennemerland and Zuid-Holland Noord regions.

Product overview

Zorgbalans is a Dutch elderly care organization providing comprehensive care services through multiple integrated service lines. The organization operates a platform of 12 residential care locations (Woonzorglocaties) across Kennemerland and Hillegom, including named facilities such as Breezicht, De Moerberg, De Houttuinen, Kennemerduin, and others. Core service modules include rehabilitation centers (Revalidatiecentra Zuiderhout and Velserduin), the specialized Sonnevanck geriatric treatment center, short-term care including the Toren van Breezicht, and home care services through Prettig Thuisteams (VPT) and neighborhood teams (Buurtteams). Specialized programs include the Sociale Benadering Dementie (Social Approach to Dementia), Ontmoetingscentra meeting centers, and Huis van de Tijd. Additional offerings encompass Zorgeloos Wonen independent living at De Moerberg and ELV Palliatieve Zorg end-of-life care. The organization focuses on person-centered care under the 'Samen Doen' philosophy, integrating care technology solutions to support independent living.

Differentiator

Problem solved

Functional benefit

Products and services

• Woonzorglocaties (Residential Care Locations) 12 permanent residential care homes providing 24/7 professional care and housing for elderly clients with Wlz (Long-term Care Act) indications, including specialized dementia, psychiatric, and complex care units across locations such as Breezicht, De Moerberg, De Houttuinen, Kennemerduin, Velserduin, De Heemhaven, De Molenweid, Horstendaal en Saanensduin, Huis ter Hagen, Slottuin, Den Weeligenberg, and W.F. Visserhuis.
• Buurtteams (Neighbourhood Home Care Teams) Local neighbourhood teams providing home nursing, personal care, and household support under the Wmo (Social Support Act) and Zvw (Health Insurance Act) for elderly clients living at home across the Kennemerland region.
• Prettig Thuisteams (Volledig Pakket Thuis) Volledig Pakket Thuis (Full Care Package at Home) service providing comprehensive, multidisciplinary long-term care at home for elderly with a Wlz indication who wish to remain living at home rather than move to a residential facility. Delivered by small fixed teams across 17+ municipalities.
• Revalidatiecentra (Rehabilitation Centres) Specialized short-stay rehabilitation centres in Haarlem and IJmuiden providing post-surgery and post-illness rehabilitation for elderly recovering from stroke (CVA), COPD, amputations, hip fractures, multi-trauma, and cardiac/pulmonary problems. Referrals from hospitals and GPs; typically no waiting list.
• Sonnevanck Specialist Geriatric Treatment Centre Specialized geriatric treatment centre in Hillegom serving elderly with dementia and very severe problem behaviour (D-ZEP) as well as those needing short-term acute admission. Designated as a Regional Expertise Centre (REC) since end of 2024, serving the North-Holland and Zuid-Holland Noord regions. Standard intervention duration is 8 weeks with a three-phase process.
• Sociale Benadering Dementie (Social Approach to Dementia) Home-based specialized support programme for people with dementia and memory problems, focused on wellbeing and social connections rather than deficits, emphasizing the use of people's passions and abilities. Delivered by five dedicated teams across the region.
• Ontmoetingscentra (Meeting Centres) Day centres for people with dementia offering activities, social connection, and support multiple days per week with groups of people facing similar challenges. Requires a Wmo indication. Includes the Huis van de Tijd meeting place focused on meaning, creativity, and connection for people with memory problems and their loved ones.
• Zorgeloos Wonen (Independent Rental Living) Self-pay independent rental apartments at De Moerberg in IJmuiden for seniors who do not (yet) require care, with optional additional care services (alarm, meals, showering help, household help, technical aids) available at extra cost per published price list.
• ELV Palliatieve Zorg (Palliative Care) Extra Levensverwachtende (ELV) palliative care service providing end-of-life care for clients with a life expectancy under three months. Includes the Toren van Breezicht short-stay care tower offering 24 apartments for respite, bridging, and palliative care.

Quantifiable outcome

• No waiting list for rehabilitation at Zuiderhout revalidatiecentrum - clients can typically be admitted within a few days
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

20 partnerships are on record, tiered core and minor.

• Spaarne GasthuiscoreStrategic or Co-development PartnerClose collaboration with Spaarne Gasthuis hospital for rehabilitation after discharge. Seamless care transitions between hospital and Zorgbalans rehabilitation centres.
• Rode Kruis ZiekenhuisminorStrategic or Co-development PartnerCollaboration with Rode Kruis Ziekenhuis for patient referrals to Zorgbalans rehabilitation centres.
• Cardiologie Centrum IJmondminorStrategic or Co-development PartnerCollaboration for cardiac rehabilitation referrals and patient transfers.
• Landelijk Netwerk Dementie en Zeer Ernstig Probleemgedrag (D-ZEP)coreStrategic or Co-development PartnerZorgbalans works closely with the national D-ZEP network to ensure that existing expertise and experience within Zorgbalans and the nationally developed care programme are effectively utilised. Sonnevanck is part of the national DEC/REC structure.
• Stichting BuurtsminorStrategic or Co-development PartnerCollaboration with Stichting Buurts for welfare activities at Ontmoetingscentrum Hofstroom and Ontmoetingscentrum Schalkstroom, co-located in Buurts community facilities.
• Stichting SIGminorStrategic or Co-development PartnerStichting SIG has a neighbourhood shop ('buurtwinkel') in the same complex as Ontmoetingscentrum Hofstroom.
• JuttersgelukminorStrategic or Co-development PartnerCollaboration with Juttersgeluk - a foundation that creatively reuses beach litter. At Bloemenstroom, a group of participants walks on the beach collecting plastic waste and repurposes it in the atelier.
• VU AmsterdamminorStrategic or Co-development PartnerVU Amsterdam collaborates with Zorgbalans on the 'Eerder erbij' course - a six-session programme for people with dementia and their relatives, offered at Huis van de Tijd.
• Spaarne GasthuisminorStrategic or Co-development PartnerCollaboration with Spaarne Gasthuis on the 'Veerkracht' course for young people with dementia, using parts from the Radboudumc 'Spankracht' workbook.
• RadboudumcminorStrategic or Co-development PartnerRadboudumc developed the 'Spankracht' workbook used in the 'Veerkracht' course for young people with dementia, provided in collaboration with Spaarne Gasthuis.
• ZIVVERcoreTechnology or IntegrationZIVVER provides secure communication software for Zorgbalans to send privacy-sensitive information via email, chat, and file transfer. Ensures healthcare data (patient information, BSN numbers) is encrypted end-to-end.
• CAZHEMminorImplementation/ SI/ Consulting PartnerCAZHEM handles referrals and intake for clients with dementia and intensive care needs requiring short-term acute admission at Sonnevanck.
• GGZinGeestminorStrategic or Co-development PartnerGGZinGeest is the GGZ (mental health) partner in the Kennemerland region for collaboration under the Wet Zorg en Dwang (Wzd) and Wet verplichte GGZ (WvGGZ) regarding involuntary placement (IBS).
• ParnassiaminorStrategic or Co-development PartnerParnassia is the GGZ (mental health) partner in the Kennemerland region for collaboration under the Wet Zorg en Dwang (Wzd) and Wet verplichte GGZ (WvGGZ) regarding involuntary placement (IBS).
• KennemerhartminorStrategic or Co-development PartnerVVT partner in Kennemerland collaborating on IBS (Inbewaringstelling) protocols and guaranteed admission for acute D-ZEP clients in the region.
• Sint JacobminorStrategic or Co-development PartnerVVT partner in Kennemerland collaborating on IBS protocols and guaranteed admission for acute clients.
• ViVa! ZorggroepminorStrategic or Co-development PartnerVVT partner in Kennemerland collaborating on IBS protocols. Clients from the region are admitted to Sonnevanck or ViVa! Zorggroep for appropriate care.
• Tandem MantelzorgondersteuningminorStrategic or Co-development PartnerTandem provides support to informal caregivers with advice, answers, and mediation between caregivers and volunteers. Recommended by Zorgbalans for caregiver support.
• KennemerhartminorStrategic or Co-development PartnerZorgbalans and Kennemerhart collaborate on client representation, sharing information and ideas and organising joint events about client participation in care.
• StemgevercoreImplementation/ SI/ Consulting PartnerStemgever provides independent client confidential persons (vertrouwenspersoon Wzd) for Zorgbalans clients under the Wet Zorg en Dwang. Three named representatives serve different location clusters.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Cordaan: One of the largest Amsterdam-based care organisations offering elderly care, home care and GGZ services; broader portfolio and larger scale than Zorgbalans but materially overlapping in service lines and Dutch public-pay funding model.

Direct peers

• Humanitas (Stichting Humanitas): Dutch non-profit providing elderly residential care, home care, and dementia services, predominantly in Rotterdam and South Holland regions; comparable size and service mix to Zorgbalans, particularly around Wlz-funded residential care.
• Evean: Large North Holland-based VVT and GGZ provider with elderly residential care, home care, and dementia services; operates in adjacent geography with similar Wlz/Wmo funding model and comparable scale.
• Thebe: Brabant-based VVT provider with woonzorglocaties, wijkverpleging and dementiezorg; comparable service continuum to Zorgbalans and operating under the same Dutch Wlz/Wmo/Zvw funding regime.
• Pieter van Foreest: Delft-region VVT organisation providing elderly residential, rehabilitation and home care under Wlz and Wmo; nearly identical service portfolio and funding mix to Zorgbalans at comparable regional scale.
• Kennemerhart: Direct VVT peer operating in the same Kennemerland region with overlapping residential, home-care and dementia services; explicitly named as a Zorgbalans partner on IBS/D-ZEP protocols and joint client council initiatives, making it the closest functional competitor.
• tanteLouisa: Regional VVT provider in West Brabant offering nursing homes, home care, dementia care and rehabilitation; similar non-profit structure, comparable scale (12+ locations) and overlapping service portfolio.
• ViVa! Zorggroep: Dutch VVT provider operating residential and home-care services in the Zuid-Kennemerland region; listed alongside Zorgbalans as a contracted D-ZEP acute-admission partner, indicating directly comparable service lines and catchment.
• Sint Jacob: Amsterdam/Kennemerland VVT operator offering nursing home, rehabilitation and home care for elderly; named as a regional VVT partner for IBS and D-ZEP acute admissions, making service mix and population nearly identical to Zorgbalans.
• Zorggroep Noorderboog: Overijssel-based VVT operator with residential, rehabilitation, hospice and home care services for elderly; similar non-profit structure and full continuum-of-care model to Zorgbalans.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/zorgbalans

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zorgbalans