What Managed Services Group does

Managed Services Group (MSG), Inc. is a privately held managed service provider (MSP) and managed security service provider (MSSP) headquartered in Maitland, Florida, founded in 2004 and operating for more than two decades. The company delivers fixed-fee managed IT and cybersecurity services to organizations in regulated industries — principally healthcare, financial services, insurance, professional services, and independent K-12 schools — with a primary service area in Central Florida and a national service line for IT due diligence in M&A transactions.

The company's portfolio is organized around a five-phase framework (Assess, Stabilize, Optimize, Scale, Stay Secure) and is delivered from a SOC 2 Type 2 certified operations foundation built on Microsoft 365, Microsoft Azure, AWS, and an integrated security stack spanning Managed EDR, Managed ITDR, Managed SIEM, Acronis backup and recovery, ThreatDown endpoint protection, Barracuda email security, Duo two-factor authentication, Auvik network monitoring, Wazuh, ConnectWise, OpenVPN, 1Password, and VMware/Hyper-V virtualization. AI capabilities are concentrated in two layers: AI-assisted security operations (anomaly detection, SIEM smart filtering, Microsoft Security Copilot-assisted triage) and a client-facing AI Services & Readiness practice that delivers AI Readiness Assessments, AI Governance & Policy, Executive AI Advisory, and Microsoft Copilot Security deployment.

MSG generates revenue through a monthly fixed-fee managed services subscription covering proactive maintenance, 24/7 monitoring, unlimited remote and onsite support, business continuity and disaster recovery, email archiving, and the full security stack, supplemented by project-based fees for hardware, software licensing, vendor management, and out-of-scope work. Go-to-market is consultative and sales-led, using free technology assessments, network discovery, vulnerability scanning, and "non-sales consultations" as low-friction entry points, with named enterprise customers across cardiology practice networks, healthcare joint ventures, insurance software and services firms, a financial systems provider, a national venture capital equity group, a private investment firm, and a private K-12 school. The company maintains a broad compliance posture (SOC 2 Type 2, HIPAA, NIST CSF, NIST 800-53, NIST 800-171, PCI DSS, GDPR, ISO 27002) and is led by founder & CEO Mark Fugett, with President & COO Jennese Grullon, CTO Todd Crotts, CFO Dennese Martinez, and Executive Vice President Aaron Puckett.

Name

Managed Services Group

Legal name

Managed Services Group, Inc.

Website

https://msgrouponline.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Managed Services Group is a SOC 2 Type 2 certified managed IT and cybersecurity services provider delivering fixed-fee managed services, cloud, and security solutions to healthcare, financial services, insurance, and education organizations across Central Florida with national reach for M&A IT due diligence.

Ownership category

akta.pro rank

Product category

Managed IT and Cybersecurity Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ), Identity & Access Management (IAM) Managed Services (BPAEADAE)

Keywords

• Managed IT services
• Managed cybersecurity services
• IT consulting
• Cloud services
• Compliance services

Headquarters

HQ city

Maitland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Fixed-Fee Managed IT Services: Comprehensive fixed-fee service covering proactive maintenance, 24/7 system monitoring, unlimited remote support, onsite support, business continuity and disaster recovery, email archiving, and full software security stack. This is a recurring monthly revenue model with predictable billing.
2. Project-Based Services: Additional fees for new projects, network additions, hardware replacement, software licensing, third-party vendor fees, and incident-based support outside the fixed-fee scope.
3. Vendor Management and Procurement: Enterprise hardware sales, software license management, vendor coordination, and financing services for IT procurement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Managed Services Group delivers fixed-fee managed IT support and managed cybersecurity services to organizations in regulated industries, including 24/7 helpdesk, proactive network monitoring, business continuity and disaster recovery, vendor management, AWS and Microsoft 365 cloud services, and a 24/7 Security Operations Center providing Managed EDR, ITDR, SIEM and security awareness training. The company also offers IT due diligence for M&A transactions and AI readiness and secure Microsoft Copilot deployment services.

Product overview

Managed Services Group (MSG) is a SOC 2 Type 2 certified Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) offering a comprehensive portfolio of managed IT and cybersecurity services. The core offering is Managed IT Support Services, which encompasses IT Assessment Services, IT Stabilization Support, IT Optimization Services, IT Expansion Strategies, and IT Security Services. Core cybersecurity capabilities are delivered through 24/7 Security Operations Center (SOC) monitoring, Managed EDR, Managed ITDR, Managed SIEM, and Managed Security Awareness Training. AI Services & Readiness provides AI Readiness Assessment, Secure AI Implementation, AI Governance & Policy, Executive AI Advisory, and Microsoft Copilot Security. Additional services include Fixed-Fee Service Plans, Business Continuity and Disaster Recovery, Co-Managed IT Solutions, 24/7 IT Helpdesk, AWS Cloud Services, ISP Master Agent, IT Vendor Management, Enterprise Cybersecurity Services, Enterprise-Class Solutions, Microsoft 365 Solutions, and VMware/Hyper-V Deployments. The portfolio is built on a foundation of certifications including SOC 2 Type 2, HIPAA, NIST CSF, ISO 27002, PCI DSS, and GDPR compliance, with integrations across Microsoft 365, AWS, Azure AD, Duo Security, and multiple security platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Services SOC 2 Type 2 certified managed IT services providing proactive IT support including 24/7 helpdesk, network monitoring, vendor management and business continuity solutions for healthcare, financial services, insurance and other regulated organizations.
• IT Security Services (Managed SOC, EDR, ITDR, SIEM, Awareness Training) Enterprise-grade managed cybersecurity services including 24/7 SOC monitoring, Managed EDR for endpoints, Managed ITDR for Microsoft 365 identity threats, Managed SIEM for security information and event management, and recurring Security Awareness Training with phishing simulations, for regulated-industry organizations.
• AI Services & Readiness AI strategy and deployment services including AI Readiness Assessment, Secure AI Implementation, AI Governance & Policy development, Executive AI Advisory and Microsoft Copilot Security deployment with sensitivity labeling, DLP and insider risk configuration.
• Co-Managed IT Solutions Flexible co-managed IT support that works alongside an organization's internal IT team, providing Level 1/2/3 engineering, 24/7 monitoring, security and compliance support for organizations that want to augment rather than outsource their IT function.
• Business Continuity and Disaster Recovery Enterprise-class backup and disaster recovery solutions with rapid recovery protocols, failover redundancy and expert deployment and support, designed to maintain continuity for organizations with critical uptime requirements.
• IT Due Diligence Services Comprehensive IT evaluation for acquisitions, identifying hidden technology risks, inefficiencies and opportunities during M&A processes for private equity, venture capital and strategic acquirer clients; reported to have saved clients millions and eased post-acquisition migrations.
• AWS Cloud Services AWS cloud deployment and managed services including EC2 compute, S3 storage, Lambda automation, VPN/SSLVPN connectivity, and migration and modernization services, used to host client infrastructure in healthcare, insurance and financial environments.
• Microsoft 365 Solutions Full Microsoft 365 deployment and management including Email/Outlook, SharePoint, OneDrive, Teams, Visio and Azure AD integration with conditional access, MFA, device management and security/compliance settings, for organizations standardizing on the Microsoft productivity stack.
• IT Vendor Management IT vendor management service including contract negotiation, issue resolution, warranty tracking, renewal management, hardware and software procurement, and financing options, used by organizations to consolidate and rationalize their IT vendor relationships.
• ISP Master Agent Services Vendor-neutral internet connectivity sourcing and optimization across all major ISPs, providing enterprise pricing and location-based recommendations to optimize bandwidth and cost, with documented savings such as 3x bandwidth increase and $151,200 over a 3-year term.

Quantifiable outcome

• Zero data loss and 100% uptime maintained during CrowdStrike outage affecting 9 million systems
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability7 records

Feature5 records

Partnerships

15 partnerships are on record, tiered minor and core.

• Winter Park Chamber of CommerceminorOthersCommunity partnership supporting local business community in Winter Park, Florida. MSG participates in chamber events and initiatives to build regional brand presence.
• Maitland Chamber of CommerceminorOthersCommunity partnership in Maitland where MSG headquarters is located. Supports local business community development.
• Florida Bankers AssociationcoreOthersAssociate member providing IT services and cybersecurity expertise to Florida banking institutions. Aligns with MSG's financial institution vertical focus.
• Breast Cancer Foundation of Central FloridaminorOthersPhilanthropic partnership supporting breast cancer awareness and research in Central Florida community.
• Opera OrlandominorOthersCultural arts partnership supporting Opera Orlando performances and community arts initiatives.
• Victory CupminorOthersCommunity event sponsorship supporting local charitable initiatives through Victory Cup initiative.
• Grow Healthy KidsminorOthersNonprofit partnership supporting children's health and wellness initiatives in Central Florida.
• Legacy Youth SportsminorOthersYouth sports organization sponsorship supporting local athletic programs for youth development.
• Lifework LeadershipminorOthersLeadership development organization partnership supporting professional development in Central Florida.
• Orangewood Christian SchoolminorOthersIndependent school partnership providing technology services and community support to private educational institution.
• Run DisneyminorOthersCommunity event sponsorship supporting Disney running events in Central Florida area.
• Track Shack Youth FoundationminorOthersYouth athletics foundation sponsorship supporting youth running and fitness programs in Central Florida.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner providing AWS services including S3, EC2, Lambda, and SSLVPN/VPN capabilities. MSG architects and deploys cloud environments using AWS tools for scalable storage, compute resources, and secure connectivity.
• Microsoft 365coreTechnology or IntegrationPrimary productivity platform partner for email, SharePoint, OneDrive, Teams, Visio, and Azure AD integration. MSG provides deployment, migration, and ongoing management services.
• Microsoft AzurecoreTechnology or IntegrationCloud platform partner used for enterprise infrastructure deployment, particularly for healthcare and insurance clients requiring cloud-native environments.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dataprise: National managed IT, cybersecurity, and cloud services provider serving mid-market and enterprise clients across regulated industries. Closely comparable business model (MSP/MSSP), customer profile (healthcare, financial services), and 24/7 SOC delivery model to Managed Services Group.
• Corsica Technologies: Managed IT and cybersecurity provider with strong healthcare and regulated-industry focus, including HIPAA-aligned services. Highly comparable go-to-market in regulated verticals, MSSP service catalog, and security operations center delivery.
• Ntiva: Mid-market and enterprise managed IT services and cybersecurity provider with NIST/SOC-aligned frameworks and Microsoft/Azure expertise. Comparable in fixed-fee managed services delivery, security stack depth, and vertical mix including healthcare and financial services.

Broad incumbents

• ConvergeOne: Large national IT solutions and managed services provider covering cloud, collaboration, security, and data center. Serves enterprise regulated clients with overlapping capabilities but operates at significantly greater scale and broader portfolio than MSG.
• BlueVoyant: Global managed security services provider with SOC, MDR, and third-party risk capabilities serving financial services and other regulated clients. Comparable MSSP positioning on the security stack, though MSG is materially smaller and regionally focused.
• eSentire: Global managed detection and response (MDR) and MSSP with 24/7 SOC operations serving regulated industries. Overlaps with MSG's SOC, EDR, ITDR, and SIEM capabilities but at a much larger, multi-region scale.
• Secureworks: Global MSSP offering managed detection, response, and security operations with deep regulated-industry pedigree. Provides an MSSP benchmark for MSG's SOC, EDR/SIEM stack and compliance-driven positioning, at vastly larger scale.

Regional players

• Centre Technologies: Texas-headquartered managed IT, cloud, and cybersecurity services firm serving mid-market and enterprise clients in regulated sectors. Comparable regional/full-service MSP+MSSP positioning, though geographically concentrated in the southern US rather than the Southeast.
• LAN Infotech: Florida-based managed IT services and cybersecurity provider serving SMB and mid-market clients with compliance and cloud offerings. Operates in the same Central Florida geography, creating direct head-to-head overlap on local accounts.
• R3Tek Managed IT: Texas-based managed IT, cloud, and cybersecurity services firm serving regulated and mid-market accounts with comparable co-managed IT, compliance, and cloud migration offerings. Similar size and service catalog but different territory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/msgrouponline
• LinkedInlinkedin.com/company/managed-services-group-inc

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Managed Services Group