What Calibrus does

Calibrus is a privately-held company founded in 1999 and headquartered in Tempe, Arizona. Per its firmographic profile, it operates with 1-10 employees and provides third-party verification (TPV), hosted call recording, and interactive voice response and recognition (IVR) services. The company is led by CEO Jeff Holmes and has raised approximately $975,000 across two funding rounds (2009: $675,000; 2014: $300,000).

The company's service offerings position it in the regulated TPV market, serving industries where verification of sales transactions is legally or regulatorily mandated — including retail energy suppliers in deregulated states, Medicare brokerages, telecom and broadband providers, solar and home improvement lenders, and merchant cash advance providers. Its core products span live agent verification (human-powered, bilingual), IVR/automated verification (self-service, 24/7), and digital/SMS verification (mobile-first with geo-location capture). The FOCUS Portal serves as the management platform providing real-time access to recordings, transcripts, and analytics, with AWS cloud infrastructure supporting claimed 99.99% uptime.

Revenue mechanics are built on transaction-based pricing customized to verification complexity and volume, supplemented by business process outsourcing services (inbound call handling, outbound telemarketing, lead generation) and specialized compliance solutions. The go-to-market is direct enterprise sales with dedicated industry specialists, free consultations, and a 14-day free trial offer. No public pricing is disclosed.

Note on data quality: A significant discrepancy exists between the firmographic profile (1-10 employees, Tempe AZ) and detailed operational data blocks attributed to Calibrus that describe a substantially larger entity with 31 call centers, 115M+ all-time verifications, and 10K+ clients. This analysis resolves to the firmographic as the primary company profile; the larger operational footprint may reflect a parent company, affiliate, or data attribution error in the source material.

Name

Calibrus

Legal name

AnswerNet

Website

https://calibrus.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Calibrus is a small private company founded in 1999 in Tempe, Arizona, offering third-party verification, hosted call recording, and interactive voice response services to regulated industries including energy, healthcare, telecom, solar, and alternative lending.

Ownership category

akta.pro rank

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Verification Services: Verification services across multiple channels (live agent, IVR, digital, video) for regulated industries. Customized based on verification complexity and transaction volume. Pricing tailored to business-specific needs.
2. BPO Services: Business process outsourcing including inbound call handling, outbound telemarketing, lead generation, and appointment setting services.
3. Compliance Solutions: Specialized compliance verification services including PUC-compliant scripts, CMS requirement coverage, FCC mandate adherence, and state-specific disclosure laws.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Calibrus provides third-party verification (TPV), hosted call recording, and interactive voice response/recognition unit services to regulated industries. Its offerings span live agent, IVR, digital/SMS, and video verification channels, supported by the proprietary FOCUS Portal platform for real-time reporting, fraud detection, and analytics. The company delivers compliance-focused verification solutions for retail energy, healthcare (Medicare brokers), telecom/broadband, solar/home improvement lending, and merchant cash advance/alternative lending sectors.

Product overview

AnswerNet is a tech-enabled contact center outsourcing company providing Third-Party Verification (TPV) services through three core verification methods: Live Agent Verification (human-powered for complex transactions), IVR/Automated Verification (self-service via interactive voice response), and Digital/SMS Verification (mobile-first with geo-location). These core products are supported by the FOCUS Portal platform for real-time management, analytics, and fraud detection. Additional add-on modules include Voice Biometrics, Face Verification, Video-Verify TPV, Geolocation Tracking, and AI Chatbot capabilities. The company serves five major industries (Retail Energy, Healthcare, Telecom, Solar, and Alternative Lenders) with compliance-focused solutions.

Differentiator

Problem solved

Functional benefit

Brands

• FOCUS Portal: A real-time verification management platform providing access to recordings, transcripts, data visualization, and analytics dashboard for monitoring verification campaigns.

Products and services

• Live Agent Verification

Quantifiable outcome

• 1.6M+ verifications completed in 2025
• +5 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• Global BPO AlliancecoreStrategic or Co-development PartnerAnswerNet is a proud member of the Global BPO Alliance, enabling international reach and partnerships with other BPO providers for cross-referrals and expanded service capabilities.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner providing AWS with redundant instances and automatic failover. Platform maintains 99.99% uptime with AWS cloud backup.
• SalesforcecoreTechnology or IntegrationCRM integration partner enabling Salesforce connectors for seamless data flow between verification platform and customer systems.
• EDI Providers (Energy Billing Systems)coreTechnology or IntegrationIntegration with EDI providers for energy billing systems enabling real-time enrollment data delivery to billing systems for retail energy suppliers.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Teleperformance: Global customer experience and BPO giant with omnichannel contact-center operations across regulated industries; competes head-to-head on enterprise TPV and BPO deals and can bundle verification into larger outsourcing contracts.
• TTEC: Large public CX/BPO operator serving healthcare, financial services, and energy clients with omnichannel capabilities including inbound/outbound calling and compliance-driven customer interactions.
• Concentrix: Global CX solutions provider with deep regulated-vertical experience (healthcare, telecom, financial services, energy); offers inbound/outbound, IVR, and verification-adjacent services at scale.
• Foundever (formerly Sitel/Sykes): Large BPO/CX operator serving regulated industries with omnichannel contact-center capabilities; competes for the same enterprise TPV-adjacent workloads in healthcare, energy, and financial services.

Direct peers

• Alorica: Privately held BPO with strong inbound/outbound and IVR capabilities across regulated industries including healthcare, telecom, and financial services; competes for similar TPV-style verification contracts.
• Startek: Mid-size BPO with omnichannel customer management and strong healthcare vertical focus; competes directly on Medicare-adjacent verification, enrollment, and member-services work.
• VoiceLog (now part of CompliancePoint): Long-standing telecom-focused TPV specialist; directly competes on third-party verification for telecom sales, slamming protections, and carrier compliance — a closely overlapping product set.
• Continental Message: US contact-center BPO providing inbound, outbound, IVR, and verification services to regulated industries; overlaps on the same omnichannel TPV and compliance-driven sales verification use cases.
• Ansafone Contact Centers: Mid-market US contact-center BPO offering inbound/outbound, live chat, and verification-adjacent services; comparable on omnichannel delivery and regulated-industry customer base.

Emerging players

• Liveops: Virtual contact-center platform with flexible, scalable agent capacity across regulated industries including healthcare and insurance; overlaps on flexible TPV and live-agent verification delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/AnswerNet?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
• YouTubeyoutube.com/@Answernet
• Facebookfacebook.com/AnswerNet/events/?ref=page_internal&paipv=0&eav=AfbUPn8oCbO6T7pRAqTosj-j7sYriIkOGtr2eIL1lQ1J5S5NeR8iFAJk33K9mzk5oYU&_rdr
• LinkedInlinkedin.com/company/calibrus-call-center-services-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Calibrus