Accordant Health Services

What Accordant Health Services does

Accordant Health Services, LLC is a wholly owned subsidiary of CVS Caremark (within the CVS Health enterprise) that provides disease management and case management services to individuals living with 19 rare and complex chronic conditions, including multiple sclerosis, cystic fibrosis, Crohn's disease, hemophilia, rheumatoid arthritis, ALS, epilepsy, and CIDP. The company delivers the AccordantCare program — a dedicated-nurse model offering one-on-one personalized support, proactive health monitoring, medication optimization, psychosocial support, and benefits navigation — to members who are sponsored through health plan contracts at no additional cost to the member. Services are accessed via 24/7 phone support (1-800-948-2497), a web portal, and a mobile application.

The underlying technology stack centers on Epic Systems' MyChart patient portal (licensed, not proprietary), which provides secure messaging, care plan access, condition-specific educational content, and EHR-linked continuity across care teams. A Medical Advisory Board of nationally recognized specialists and a specialized nurse workforce form the clinical backbone. The company holds NCQA accreditations in Case Management and Population Health Program (3-year terms), serving as procurement-grade credentials for health plan sponsors. Operations are U.S.-only, headquartered in Greensboro/High Point, North Carolina, with 251-500 employees and a copyright lineage dating to 1998.

The business model is a B2B managed-services arrangement: health plans, insurers, and employers sponsor the AccordantCare program for their covered members with rare/complex conditions, and Accordant receives contracted fees from these payor sponsors. Members cannot purchase the service directly. GTM relies on health plan partner referrals and provider referrals rather than direct-to-consumer marketing, and the program is positioned as a covered benefit embedded in plan design. Distribution advantages flow directly from CVS Caremark parentage, including access to CVS Specialty pharmacy channels and CVS Health payor relationships.

Name

Accordant Health Services

Legal name

Accordant Health Services, LLC

Website

https://accordant.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Accordant Health Services, a wholly owned subsidiary of CVS Caremark, provides disease and case management for members with 19 rare and complex chronic conditions via dedicated nurses, Epic MyChart, and 24/7 phone support, funded through health plan sponsorship contracts.

Ownership category

akta.pro rank

Product category

Disease Management Services

NAICS

All Other Miscellaneous Ambulatory Health Care Services (621999), Other Ambulatory Health Care Services (6219)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industry

DTx/SaMD Deployment, Integration & Reimbursement Enablement (HLACANAO)

Keywords

• Disease management services
• Rare condition care
• Case management programs
• Health plan benefits
• Nurse care coordination

Headquarters

HQ city

Greensboro

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Health Plan Sponsorship: Accordant provides disease management services as a benefit included in health care plans at no extra cost to members. Revenue is generated through contracts with health plans, insurers, and employers who sponsor the AccordantCare program for their covered members with complex conditions.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Accordant delivers the AccordantCare program — a disease management and case management service that pairs members with rare and complex conditions (19 covered conditions including MS, cystic fibrosis, hemophilia, Crohn's Disease, and ALS) with dedicated, specially trained nurses for 24/7 one-on-one support, care coordination, medication optimization, and benefits navigation. The service is delivered as a covered health plan benefit at no extra cost to members, accessed via phone, the Epic-licensed MyChart web portal, or iOS/Android mobile apps.

Product overview

Accordant Health Services operates as a wholly owned subsidiary of CVS Caremark and offers the AccordantCare Program — a single, unified disease management and case management offering. The AccordantCare Program provides personalized, one-on-one nurse support and care coordination for individuals with rare and complex health conditions (including ALS, Multiple Sclerosis, Cystic Fibrosis, Epilepsy, Crohn's Disease, and 16 others). Members access the program via a dedicated nurse and resource specialists, backed by a Medical Advisory Board. The program is available at no extra cost to eligible members as part of their health care plan. Members can engage with AccordantCare through multiple channels: phone (1-800-948-2497), the web-based MyChart patient portal (licensed from Epic Systems), and a mobile MyChart app available on iOS and Android. The program includes 24/7 nurse availability, proactive health monitoring, and connections to community support resources.

Differentiator

Problem solved

Functional benefit

Brands

• AccordantCare™: The AccordantCare program provides one-on-one nurse support for members with rare and complex conditions, offering personalized care management including condition-specific expertise, drug optimization, and psychosocial support.

Products and services

• AccordantCare Program A disease management and case management program providing one-on-one specialized nurse support and care coordination for members with rare and complex health conditions across 19 conditions (including MS, cystic fibrosis, hemophilia, Crohn's Disease, ALS, and rheumatoid arthritis). Delivered as a covered health plan benefit at no extra cost to eligible members, with 24/7 nurse access, proactive monitoring, medication optimization, benefits navigation, and psychosocial support.

Quantifiable outcome

• Patients describe the program as a 'priceless gift' providing invaluable support

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Optum Health: UnitedHealth Group's care delivery and care management arm offering population health, chronic condition management, and nurse-led programs to health plan members. Most direct large-scale comparator to Accordant's disease management model, with substantially broader scope and integrated payor-provider data.
• Evolent Health: Value-based care services company supporting health plans and providers in population health, specialty care management, and provider enablement. Broader incumbent with overlapping payor-facing population health capabilities.

Direct peers

• Health Dialog: Long-standing disease management and care management services provider (now part of Bupa's HealthCare Group) offering nurse-driven chronic condition support to health plans and employers. Direct competitor to Accordant's B2B rare and chronic disease management programs.
• Livongo (Teladoc Health): Chronic condition management platform (now part of Teladoc Health) targeting diabetes, hypertension, and other chronic conditions through connected devices, coaching, and digital tools. Comparable to Accordant's chronic-condition focus but with a more device- and app-driven delivery model.
• Omada Health: Digital chronic condition prevention and management company delivering behavior-change programs for diabetes, hypertension, and musculoskeletal conditions, sold to health plans and employers. Comparable B2B care management model with a digital-first delivery modality.

Emerging players

• Virta Health: Specialty care company focused on type 2 diabetes reversal and metabolic health through continuous remote care and coaching. Emerging player overlapping with Accordant's chronic-condition nurse-coaching model, with a narrower condition focus.
• Wellframe: Digital care management platform combining mobile engagement, care plans, and nurse-led support for health plans and providers. Comparable in serving payor-sponsored members with nurse-supported chronic care, but with a more mobile-native delivery model.
• WellDoc: Digital therapeutics company delivering FDA-cleared software for chronic disease management (notably diabetes), sold to health plans, employers, and providers. Partial overlap with Accordant's chronic disease focus, distinguished by a regulated SaMD positioning.
• Signify Health: In-home health risk assessment and care management services company (now part of CVS Health, alongside Accordant). Sister CVS asset addressing similar member populations through in-home visits — both extend CVS' care management footprint but via different modalities.

Others

• Health Catalyst: Healthcare data and analytics platform supporting population health, care management, and outcome measurement for health systems and payors. Adjacent enabler rather than direct competitor; relevant because its analytics underpin many of the disease management programs that compete with Accordant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Accordant Health Services