Strategic Products and Services

What Strategic Products and Services does

Strategic Products and Services (SPS), founded in 1988 and headquartered in Parsippany, New Jersey, operates an enterprise technology solutions business that today runs primarily under the C1 brand (formerly ConvergeOne). SPS has historically used acquisitions — including Providea Conferencing (2012), Jones Communications (2012), and Consultedge (2010) — to build the communications, conferencing, and consulting capabilities that anchor the current C1 portfolio. The company delivers enterprise solutions across three pillars: communications (Unified Communications as a Service, Contact Center as a Service, C1 Cloud Calling, C1 Fabric), infrastructure (modern infrastructure, enterprise networking, data protection, edge, virtualization), and security (cybersecurity, AI-powered security, physical security). Its platform-plus-modules architecture centers on the C1 Connected Experience (C1CX) and the C1 Elly family of AI products (a fully managed generative AI platform, an AI copilot called C1 Elly Assist, and an intelligent virtual assistant called C1 Elly Automate), supplemented by C1 OnGuard for machine-learning-powered observability.

The business monetizes through three intertwined streams: technology resale and integration of vendor solutions, professional services for implementation and deployment, and recurring managed services under the C1 Advantage brand for continuous monitoring and optimization. Pricing is quote-based and tailored to each enterprise customer, with multi-year contract cadences. Go-to-market is enterprise field sales supported by content marketing (C1 Blog, C1 Edge research, customer case studies, AI-readiness checklists) and a network of Tier-1 vendor channel partnerships with Cisco, Dell Technologies, Palo Alto Networks, Avaya, Genesys, HPE Networking, Extreme Networks, RingCentral, and Microsoft. Customer segments span Higher Education, K-12 Education, State and Local Government, Healthcare, Financial Services, Manufacturing, and Utilities, with named enterprise customers including Road Runner Sports, Artesia General Hospital, Aldine Independent School District, and Foundever.

The company's technology footprint is broad: it integrates with more than 20 enterprise platforms spanning communications (Avaya, Cisco, Genesys, Microsoft Teams, RingCentral, WhatsApp), CRM and workflow (Salesforce, ServiceNow, SAP), identity (Okta, Ivanti), AI (OpenAI, Deepgram, Vertex AI), data and payments (PayPal, Braintree, Neustar), and customer support (Zendesk). The AI capabilities are real productized offerings rather than marketing-only claims, but they are built primarily on third-party foundation models and speech/AI services rather than proprietary in-house models, positioning SPS as an AI-featured systems integrator rather than an AI-native vendor.

Name

Strategic Products and Services

Legal name

C1

Website

https://spscom.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Strategic Products and Services, operating as C1, is a Parsippany-based enterprise technology provider delivering unified communications, infrastructure, and security solutions — including its C1CX platform and C1 Elly generative AI suite — to U.S. enterprises across healthcare, education, government, and other verticals.

Ownership category

akta.pro rank

Product category

Unified Communications and Collaboration

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Unified communications solutions
• Enterprise infrastructure services
• Cybersecurity solutions
• Managed services provider
• Contact center services

Headquarters

HQ city

Parsippany

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Technology Solutions and Services: C1 generates revenue through selling and implementing technology solutions across communications, infrastructure, and security domains. The company offers advisory services, professional services, and managed services (C1 Advantage) as part of its comprehensive service delivery model.
2. Professional Services: Implementation, deployment, and integration services for enterprise technology solutions
3. Managed Services (C1 Advantage): Ongoing managed services providing continuous support, monitoring, and optimization of customer technology environments

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Strategic Products and Services, operating under the C1 brand, delivers AI-powered unified communications, infrastructure, and security solutions for enterprise customers. The portfolio is anchored by the proprietary C1 Connected Experience (C1CX) platform and the C1 Elly family of generative AI tools, complemented by Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), enterprise networking, cybersecurity, and modern infrastructure offerings. The company wraps these technologies in advisory, professional, and managed services (C1 Advantage) to design, deploy, and operate solutions across customer environments.

Product overview

C1 offers a unified platform-plus-modules architecture centered on the C1 Connected Experience (C1CX) platform, which provides engagement, collaboration, and automation capabilities. The portfolio is anchored by the C1 Elly family of AI-powered solutions (C1 Elly generative AI platform, C1 Elly Assist AI copilot, and C1 Elly Automate virtual assistant) and complemented by C1 OnGuard for ML-powered observability. Communications offerings include C1 Cloud Calling, C1 Fabric, CCaaS, and UCaaS. Infrastructure services cover modern infrastructure (cloud, converged/hyper-converged, data center, edge computing, virtualization), enterprise networking, and data protection. Security encompasses AI-powered security, cybersecurity, and physical security. All capabilities are supported by advisory, professional, and managed services.

Differentiator

Problem solved

Functional benefit

Brands

• C1 Elly: AI-powered platform including C1 Elly Assist (AI copilot), C1 Elly Automate (intelligent virtual assistant), and C1 Elly Generative AI (fully managed generative AI platform).
• C1 OnGuard
• C1CX
• C1 Advantage

Products and services

• C1 Connected Experience (C1CX) Unified experience platform empowering the workforce with engagement, collaboration, and automation capabilities that support employee and customer interactions and drive business growth. Targeted at enterprise organizations.
• C1 Elly Fully managed generative AI platform that serves as the brand umbrella for C1's AI-powered solutions, targeting enterprise communications, automation, and customer interaction use cases.
• C1 Elly Assist AI copilot that bridges the AI-to-human gap, supporting customer and employee interactions with intelligent assistance. For enterprise customer service and workforce enablement.
• C1 Elly Automate Intelligent virtual assistant for the enterprise, enabling automated workflows and customer service interactions.
• C1 Cloud Calling Cloud-based enterprise calling solution that provides voice services as part of the C1 communications portfolio.
• Contact Center as a Service (CCaaS) Cloud-based contact center solution with customer experience advisory and workforce engagement management capabilities, supporting enterprise customer service operations.
• Unified Communications as a Service (UCaaS) Comprehensive unified communications solution including modern meeting rooms and workspaces, and workplace advisory services for enterprise collaboration.
• C1 OnGuard Machine learning-powered observability platform providing maximum resiliency across the entire IT environment through anomaly detection and predictive analytics.
• AI-Powered Security AI-driven security solutions including threat detection, compliance and risk management, and security automation for enterprise customers.
• Modern Infrastructure Infrastructure solutions encompassing cloud, converged and hyper-converged infrastructure, data and AI, data center modernization, data protection, edge computing, and virtualization for enterprise IT environments.
• Enterprise Networking Enterprise networking solutions including mobility, wireless, and comprehensive networking capabilities to establish and maintain scalable, high-performance enterprise networks.
• Cybersecurity Full cybersecurity portfolio covering data security, identity and access management, network security, risk mitigation, and security for cloud and hybrid cloud environments.
• Advisory Services Professional advisory services for communications, infrastructure, and security transformations provided to enterprise customers.
• Professional Services Implementation and deployment professional services covering integration, configuration, and rollout of enterprise technology solutions.
• Managed Services (C1 Advantage) Ongoing managed services providing continuous support, monitoring, and optimization of customer technology environments, delivered under the C1 Advantage brand.

Named customers4 records

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability9 records

Feature8 records

Partnerships

16 partnerships are on record, tiered core and major.

• CiscocoreTechnology or IntegrationC1 is a Cisco partner offering comprehensive networking, security, and collaboration solutions. Cisco represents a primary technology partnership for enterprise networking, unified communications, and security solutions delivery.
• Dell TechnologiescoreTechnology or IntegrationC1 partners with Dell Technologies to deliver innovation and growth through leading-edge technology solutions spanning data centers to cyber recovery. Primary infrastructure and hardware partnership.
• Palo Alto NetworkscoreTechnology or IntegrationC1 is a Palo Alto Networks partner providing advanced cybersecurity solutions for comprehensive protection across all digital assets. Key security technology partnership.
• AvayacoreTechnology or IntegrationC1 partners with Avaya to transform communication experiences with innovative solutions for seamless collaboration and enhanced customer engagement. Primary contact center and communications partnership.
• GenesyscoreTechnology or IntegrationC1 partners with Genesys to deliver personalized customer experiences and optimize contact center operations with leading CX platforms. Key customer experience technology partnership.
• HPE NetworkingmajorTechnology or IntegrationC1 partners with HPE Networking to simplify IT operations and enhance user experiences with AI-driven networking and security solutions.
• Extreme NetworksmajorTechnology or IntegrationC1 partners with Extreme Networks to empower organizations with agile and secure cloud networking solutions designed for digital transformation.
• RingCentralmajorTechnology or IntegrationC1 offers RingCentral Powered By C1CX, unifying voice, messaging, and video on an AI-driven platform designed to enhance productivity and customer engagement.
• MicrosoftcoreTechnology or IntegrationC1 integrates with Microsoft Azure, Microsoft 365, and Microsoft Teams for enterprise cloud, productivity, and collaboration solutions. Deep integration partnership across the Microsoft ecosystem.
• SalesforcecoreTechnology or IntegrationC1 maintains integration with Salesforce for CRM-connected communications and customer engagement solutions.
• ServiceNowcoreTechnology or IntegrationC1 integrates with ServiceNow for enterprise workflow automation and ITSM-connected communications solutions.
• SAPmajorTechnology or IntegrationC1 integrates with SAP for ERP-connected enterprise communications and business process integration.
• OpenAImajorTechnology or IntegrationC1 integrates with OpenAI for generative AI capabilities within the C1 Elly platform and enterprise AI solutions.
• GooglemajorTechnology or IntegrationC1 integrates with Google workspace and Vertex AI for enterprise productivity and AI capabilities.
• OktamajorTechnology or IntegrationC1 integrates with Okta for identity and access management (IAM) as part of its security solutions portfolio.
• DeepgrammajorTechnology or IntegrationC1 integrates with Deepgram for speech-to-text AI capabilities supporting contact center and communication solutions.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Five9: Cloud CCaaS pure-play that increasingly bundles AI and digital engagement capabilities. Competes with C1's CCaaS services as enterprises evaluate direct-vendor delivery versus integrator-led deployment.
• 8x8: UCaaS/CCaaS cloud platform competing with the underlying stack C1 integrates. Comparable mid-market and enterprise customer overlap and ongoing shift toward AI-bundled communications suites.
• AVANT Communications: Enterprise technology solutions integrator focused on unified communications, collaboration, cloud, and security. Highly comparable to C1 in target customer (mid-to-large enterprise), partner ecosystem (Cisco, Microsoft, etc.), and consultative field-sales model.
• Carousel Industries: Unified communications, contact center, networking, and security integrator serving large enterprises. Overlaps directly with C1's core UC/CCaaS, infrastructure, and managed services portfolio across similar verticals.
• BlueAlly: Managed services and solutions provider spanning unified communications, networking, data center, and security. Comparable to C1 in multi-vendor enterprise integration model and managed services orientation.
• Presidio: Large-scale digital infrastructure and managed services provider spanning networking, security, cloud, and unified communications for enterprise and public sector. Comparable breadth of services and similar customer verticals.
• Integration Partners: Cisco Gold partner specializing in contact center, UC, collaboration, and security implementations for enterprise customers. Directly comparable in vendor alignment (Cisco, Avaya, Genesys) and enterprise services-led delivery model.

Broad incumbents

• Genesys: Major CCaaS platform vendor and a C1 partner. Competes with C1's contact center services as enterprises increasingly buy CCaaS direct from Genesys rather than through an integrator layer.
• Cisco: Core technology partner (Webex, networking, security) and indirect competitor via direct enterprise sales and AI-native collaboration features. Anchors a large share of C1's underlying billings.
• RingCentral: Cloud-native UCaaS/CCaaS platform that C1 both resells (RingCentral Powered By C1CX) and competes with. As a broader incumbent it sets the price/feature baseline for the underlying communications stack C1 integrates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SPSTechBeat
• Facebookfacebook.com/SPSTechBeat
• LinkedInlinkedin.com/company/strategic-products-and-services-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Strategic Products and Services