TillerStack
TillerStack is a Berlin-based Field Service Management software company serving enterprises with mobile technical workforces, offering dispatch, mobile workforce, AR-based remote assist (OSRA), and drone inspection (ZenaDrone) solutions primarily across the DACH region.
- Company typePrivate
- Founded2016
- HeadquartersBerlin, Germany
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What TillerStack does
TillerStack GmbH is a Berlin-based private software company that provides field service management (FSM) solutions to enterprises operating mobile technical workforces. The core offering is a cloud-based platform combining a web-based Dispatch console for scheduling and controlling field staff with a Mobile App that enables field technicians to process work orders on-site, with intelligent route optimization factoring in skills profiles, resource requirements, and staff availability. The architecture is a mobile-first cloud platform with integrated remote assistance capabilities.
Beyond the core SaaS product, TillerStack sells two differentiated add-ons. On-Site Remote Assist (OSRA) enables field technicians to connect with back-office experts via live video transmission through data glasses, with augmented reality overlays for hands-free guidance. ZenaDrone is an enterprise drone equipped with multispectral sensors, a machine learning autopilot controller, GPS, 360-degree panoramic LIDAR, and thermal imaging for inspecting hard-to-reach infrastructure such as wind turbines. The company cites more than 25 years of industry experience in FSM and technical service operations, and operates through an international group network with localized presence in Germany, Austria, and Switzerland.
The business model centers on subscription-based SaaS with annual billing for enterprise deployments, supplemented by a 30-day free trial for evaluation, hardware revenue from ZenaDrone, and professional services and training. Go-to-market is enterprise-focused direct sales with consultative demos, layered on top of inbound content marketing, SEO, and social channels. The company serves enterprise customers across telecommunications (Vodafone, Unitymedia), energy (Enertrag), retail (Edeka), logistics, waste management, and automotive verticals, with stated primary emphasis on HVAC, telecom, industrial/manufacturing, and critical infrastructure operators.
TillerStack firmographics
Firmographics- Name
- TillerStack
- Legal name
- Tillerstack GmbH
- Website
- https://TillerStack.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- TillerStack is a Berlin-based Field Service Management software company serving enterprises with mobile technical workforces, offering dispatch, mobile workforce, AR-based remote assist (OSRA), and drone inspection (ZenaDrone) solutions primarily across the DACH region.
- Ownership category
- akta.pro rank
TillerStack industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industry
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
Keywords
Where TillerStack is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
TillerStack business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Field Service Management Software Subscription: Cloud-based SaaS subscription for field service scheduling, dispatch, and mobile workforce management. Delivered as software-as-a-service with recurring subscription fees.
- On Site Remote Assist (OSRA): Remote assistance solution with augmented reality capabilities, likely bundled with FSM software or sold as add-on module.
- Enterprise Drone Solutions (ZenaDrone): Industrial drone hardware and integrated software for inspection and documentation, sold as enterprise solutions for field service operations.
- Professional Services and Training: Consulting and training services for implementation and adoption of TillerStack solutions. Website references dedicated training offerings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Trial |
| Subscription | Annual | Enterprise Subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
TillerStack product offering
Product offeringCore offering
TillerStack provides a cloud-based Field Service Management (FSM) software platform consisting of a web-based Dispatch Console for scheduling and controlling field staff work orders and a Mobile App that enables field technicians to process orders on-site with real-time updates. The portfolio is extended by On-Site Remote Assist (OSRA), which streams live video from technicians' data glasses to remote experts with augmented reality overlays, and by ZenaDrone, an enterprise drone with multispectral sensors, machine-learning autopilot, and LIDAR for inspection of hard-to-reach assets.
Product overview
TillerStack offers a unified Field Service Management platform as its core product, consisting of Dispatch (scheduling/control) and Mobile App (field technician support). The portfolio includes On-Site Remote Assist (OSRA) for hands-free remote expert guidance via smart glasses with live video and augmented reality overlays, and ZenaDrone for enterprise drone inspections with autonomous flight capabilities. The architecture combines a cloud-based central platform with mobile applications and specialized hardware solutions.
Differentiator
Problem solved
Functional benefit
Brands
- ZenaDrone: Enterprise drone with multispectral sensors, machine learning autopilot controller, GPS, 360-degree panoramic LIDAR technology with thermal imaging, and Telemetry RFD900+ Modem for long-range communication. Used for inspections in wind turbines, critical infrastructure, agriculture, and field service management.
Products and services
- Field Service Management Software Cloud-based field service scheduling and management platform comprising a web-based Dispatch Console for planning and controlling field staff work orders and a Mobile App that enables field technicians to process orders on-site with real-time updates; targets enterprises with mobile workforces such as telecom, HVAC, industrial, and energy operators.
- On-Site Remote Assist (OSRA) Remote expert support system that streams live video from technicians' data glasses to back-office experts and overlays augmented reality instructions for hands-free field guidance; used by industrial and manufacturing enterprises to cut travel costs, reduce downtime, and retain training knowledge.
- ZenaDrone Enterprise drone hardware with multispectral sensors, machine learning autopilot, GPS, 360-degree panoramic LIDAR, and thermal imaging used to inspect hard-to-reach assets such as wind turbines, critical infrastructure, and agricultural sites; integrated with TillerStack field service workflows for inspection and documentation.
Quantifiable outcome
- Reduced miles driven and fuel consumption through intelligent route planning
- +3 more outcomes
Companies that use TillerStack
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
TillerStack technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature6 records
TillerStack partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
TillerStack competitors and assessment
Company assessmentBroad incumbents
- ServiceNow Field Service Management: ServiceNow delivers FSM as an extension of its ITSM/workflow platform, targeting large enterprises that want to unify field operations with back-office service management. It overlaps with TillerStack on dispatch and mobile workforce functionality but at much larger scale and breadth.
- ClickSoftware (now Salesforce): Originally an independent FSM leader (now part of Salesforce), ClickSoftware defined the scheduling and optimization niche TillerStack targets. It is a broad incumbent reference point for AI-driven field service optimization.
- Salesforce Field Service: Salesforce Field Service is the FSM offering within the Salesforce CRM/Service Cloud ecosystem. It targets similar large enterprise mobile workforces with scheduling, dispatch and mobile technician capabilities, but competes as part of a much broader CRM platform rather than a focused FSM specialist.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service offers scheduling, dispatch and connected technician experiences integrated with the broader Dynamics 365 and Microsoft 365 ecosystem. It competes for the same enterprise customers as TillerStack but leverages Microsoft's enterprise footprint.
- SAP Field Service Management: SAP's FSM solution (formerly ClickSoftware) serves large enterprise customers with planning, scheduling and mobile workforce capabilities. It competes head-on with TillerStack for enterprise telco, utilities and industrial accounts but as part of SAP's broader ERP/service portfolio.
Emerging players
- Connecteam: Connecteam offers employee scheduling, time tracking and mobile workforce management with FSM-adjacent functionality. It is an emerging player with partial overlap on dispatch and mobile technician workflows at the lower end of the market.
- FieldAware: FieldAware offers cloud-based FSM with scheduling, mobile and work order management for mid-market and enterprise service organizations. It is an emerging FSM specialist with overlapping functionality and similar target customer profiles.
Regional players
- Jobber: Jobber provides FSM software primarily to North American home service businesses (HVAC, plumbing, electrical). It is a regional peer serving the same small/mid trades that TillerStack targets, but focused on the SMB and North American market.
Direct peers
- ServiceTitan: ServiceTitan is a vertical FSM platform purpose-built for HVAC, plumbing and other trades, with dispatch, mobile and customer experience tooling. It is a direct competitor to TillerStack in the HVAC vertical where TillerStack positions its FSM product.
- IFS Cloud (IFS FSM): IFS provides an FSM suite covering workforce scheduling, dispatch, mobile execution and remote service for asset-intensive industries including telecom, energy and manufacturing. It is the closest direct competitor to TillerStack in target verticals and product scope.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat3 records
Key risks3 records
Key highlights5 records
Customer concentration
TillerStack social profiles
Digital presenceTillerStack financial estimates
Financial estimateRevenue estimate
Valuation estimate
TillerStack leadership team
Management profileNumber of profiles
Profiles1 record
TillerStack funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TillerStack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TillerStack
What does TillerStack do?
TillerStack provides a cloud-based Field Service Management (FSM) software platform consisting of a web-based Dispatch Console for scheduling and controlling field staff work orders and a Mobile App that enables field technicians to process orders on-site with real-time updates. The portfolio is extended by On-Site Remote Assist (OSRA), which streams live video from technicians' data glasses to remote experts with augmented reality overlays, and by ZenaDrone, an enterprise drone with multispectral sensors, machine-learning autopilot, and LIDAR for inspection of hard-to-reach assets.
Is TillerStack a public or private company?
TillerStack is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TillerStack founded?
TillerStack was founded in 2016. It employs 51 to 100 people.
Where is TillerStack based?
TillerStack is headquartered in Berlin, Germany, in the Europe region.
How does TillerStack make money?
Four revenue lines are on record. Field Service Management Software Subscription is the primary driver. The others are on Site Remote Assist (OSRA), enterprise Drone Solutions (ZenaDrone) and professional Services and Training.
Who are TillerStack's main competitors?
Broad incumbents on record are ServiceNow Field Service Management, ClickSoftware (now Salesforce), Salesforce Field Service, Microsoft Dynamics 365 Field Service and SAP Field Service Management. Emerging players are Connecteam and FieldAware. Jobber is listed as a regional player. Direct peers are ServiceTitan and IFS Cloud (IFS FSM).
Does TillerStack have an API?
No public API is recorded for TillerStack.
What industry is TillerStack in?
TillerStack's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of BPAAACAG, Field Service Dispatch & Remote Troubleshooting. Its NAICS code is 54151 and its SIC code is 7372.