S-Net Communications
S-NET Communications is a privately held Schaumburg, Illinois-based managed cloud communications provider offering integrated UCaaS, AI-augmented CCaaS, SD-WAN, SASE, and business internet services to SMBs, enterprises, multi-location franchises, and vertical segments including hospitality, QSR, and healthcare.
- Company typePrivate
- Founded2006
- HeadquartersSchaumburg, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What S-Net Communications does
S-NET Communications, Inc. is a privately held, Illinois-domiciled managed cloud communications provider headquartered in Schaumburg that delivers an integrated stack of unified communications (UCaaS), contact center (CCaaS), managed network security, and business internet services under the S-NET Connect platform. The company's product portfolio is organized around three pillars: Managed Business Communications (S-NET EmpowerUC for hosted voice and collaboration; S-NET SentientCX, launched January 2025, for AI-augmented omnichannel contact center; and a Unified Hospitality Communications Platform with 120+ PMS integrations including Oracle Hospitality Opera and Micros Fidelio); Managed Network Security (Secure SD-WAN powered by Versa Networks, Managed Next-Generation Firewall, and a SASE bundle combining ZTNA, NGFWaaS, SWG, CASB, and RBI); and Business Internet (Business Fiber up to 10 Gbps, Business Broadband up to 1,250 Mbps, and Wireless Broadband Access). The platform runs on S-NET-owned dual data centers with a fail-safe pod architecture supporting a 99.999% uptime SLA.
S-NET generates revenue primarily through subscription-based recurring services across voice, connectivity, security, and managed IT, supplemented by one-time professional services for implementation and hardware sales of endpoints such as Yealink devices. Distribution runs through a direct enterprise field sales force, a Solution Partner channel program that includes AT&T Partner Exchange Platinum Solution Provider status with up to 23% evergreen residual commissions, and dedicated Client Technology Advisors handling ongoing account management. Pricing is quote-based and not publicly disclosed.
The company targets small and medium businesses (10–500 employees), large enterprises, and multi-location franchises, with vertical emphasis on hospitality, quick service restaurants, healthcare, financial services, education, retail, and professional services. Named customers include Marco's Pizza, RHR International, Analyte Health, Trading Advantage, Community Counseling Centers of Chicago (C4), Woodstock's Pizza, and Caxy Interactive. The company is cash-flow positive and self-funded without outside investment, reports consistent double-digit year-over-year revenue growth, claims a Net Promoter Score of 90, and reports 99.3% client retention. It holds HIPAA, PCI-DSS, ISO 27001, NIST 800-53/FISMA, SOC 1 Type 2, SOC 2 Type 2, and SSAE-16 compliance certifications and was recognized with 2025 TMC Unified Communications Excellence and Future of Work Agent Experience awards.
S-Net Communications firmographics
Firmographics- Name
- S-Net Communications
- Legal name
- S-NET Communications, Inc.
- Website
- https://snetconnect.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- S-NET Communications is a privately held Schaumburg, Illinois-based managed cloud communications provider offering integrated UCaaS, AI-augmented CCaaS, SD-WAN, SASE, and business internet services to SMBs, enterprises, multi-location franchises, and vertical segments including hospitality, QSR, and healthcare.
- Ownership category
- akta.pro rank
S-Net Communications industry classification
Industry- Product category
- Cloud Communications Services
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telecommunications (517)
- SIC
- Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Virtualized Security & SASE for Telco Networks (vFW, vDDoS, vSEC, Secure Edge) (HDAIAIAK), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
Keywords
Where S-Net Communications is headquartered
LocationHeadquarters
- HQ city
- Schaumburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
S-Net Communications business model
Business model- GTM type
- B2B
- Offering type
- Software
Revenue model
- Managed Communications Services: Subscription-based recurring revenue from fully managed cloud communications including voice, internet, security, and IT services. Pricing based on tiered plans with bandwidth, features, and support levels. Customer receives all-inclusive solution with dedicated project manager and ongoing Client Technology Advisor.
- Connectivity Services: Revenue from Business Fiber, Business Broadband, and Wireless Broadband Access with speeds up to 10 Gbps. Predictable monthly pricing based on connection speed with 99.9% uptime guarantee for fiber.
- Professional Services: Implementation services including business needs assessment, site survey, installation, configuration, provisioning, and custom integrations. One-time implementation fees with ongoing managed services.
- Hardware Sales: Sale of endpoints including Yealink and other compatible hardware devices for business phone systems and hospitality deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Wireless Broadband Access - Essential backup connection for auxiliary network support |
| Subscription | Monthly | Business Broadband - Commercial-grade high-speed internet for SMBs |
| Subscription | Monthly | Business Fiber - Enterprise connectivity up to 10 Gbps with advanced SLAs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
S-Net Communications product offering
Product offeringCore offering
S-Net Communications delivers cloud-based communications and network connectivity services to businesses. Its portfolio spans UCaaS and CCaaS platforms, managed network security (including SD-WAN, managed firewall, and SASE), and business internet services such as fiber, broadband, and wireless broadband access. The company packages these as integrated solutions for multi-location and vertical-specific customers.
Product overview
S-Net Communications is a cloud communications provider offering a unified technology platform called S-NET Connect, connecting businesses to their people, processes, and mission-critical resources. The portfolio is organized around three core pillars: Managed Business Communications (S-NET EmpowerUC for UCaaS, S-NET SentientCX for CCaaS with AI capabilities, Unified Hospitality Communications Platform), Managed Network Security (Secure SD-WAN, Managed Firewall, SASE), and Business Internet (Business Fiber, Business Broadband, Wireless Broadband Access). Additional offerings include Managed IT Services, Managed Network Infrastructure, Managed SIP Trunking & PRI Solutions, and Microsoft Teams Enhanced Integration. The platform is fully managed with concierge-level support, 99.999% uptime guarantee, and S-NET-owned dual data centers for redundancy.
Differentiator
Problem solved
Functional benefit
Brands
- S-NET EmpowerUC: All-inclusive business phone system providing cloud-based communications with HD voice, 99.999% uptime guarantee, and custom integrations.
- S-NET SentientCX
Products and services
- S-NET EmpowerUC Unified Communications as a Service (UCaaS) platform providing voice, messaging, and collaboration features for business users.
Quantifiable outcome
- 99.999% guaranteed uptime SLA
- +4 more outcomes
Companies that use S-Net Communications
Customer profileNamed customers7 records
Segments10 records
S-Net Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability8 records
Feature6 records
S-Net Communications partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- AT&T Partner ExchangecoreAT&T Partner Exchange Platinum Solution Provider status, indicating highest-tier channel partnership for delivering business communications solutions
- Versa NetworkscoreSD-WAN technology provider powering S-NET's Secure SD-WAN solutions with cloud-first and mobility-first capabilities
- OraclecoreTechnology partnership for Oracle Hospitality Opera PMS integration within the Unified Hospitality Communications Platform
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
S-Net Communications competitors and assessment
Company assessmentDirect peers
- Vonage (Ericsson): Cloud communications platform spanning UCaaS, CCaaS, and communications APIs, now part of Ericsson. Comparable to S-NET in UCaaS/CCaaS core but broader in API/CPaaS exposure.
- RingCentral: Publicly traded UCaaS/CCaaS leader offering cloud phone, contact center, video, and messaging to SMB and enterprise. Closely comparable to S-NET's EmpowerUC + SentientCX stack across similar customer segments and overlapping verticals.
- 8x8: Public UCaaS/CCaaS vendor combining voice, contact center, and video with a particular strength in mid-market and enterprise. Competes head-to-head with S-NET's UCaaS+CCaaS bundling and connectivity-adjacent offerings.
- Ooma: Publicly traded UCaaS/VoIP provider targeting small businesses with simple, bundled communications. Comparable to S-NET on SMB customer targeting and recurring subscription model.
- Mitel: UCaaS, PBX, and contact center vendor with a long-standing footprint in hospitality and hospitality-adjacent communications. Closely comparable to S-NET on hospitality vertical specialization and on-premises-to-cloud migration focus.
- Nextiva: Privately held UCaaS provider focused on SMB and mid-market with bundled voice, contact center, and CRM-like functionality. Comparable in customer profile (SMB-led) and bundled-service positioning to S-NET.
- Dialpad: AI-native UCaaS/CCaaS provider built on a proprietary voice intelligence stack. Comparable to S-NET's SentientCX AI capabilities (AI Agent, Copilot, Sentiment) on the SMB/mid-market customer profile.
- AireSpring: Mid-market managed services provider combining SD-WAN, SASE, UCaaS, and connectivity under one contract. Highly comparable to S-NET's all-in-one managed communications + networking + security bundle.
Broad incumbents
- Comcast Business: Large U.S. incumbent providing business broadband, fiber, voice, and Comcast Business VoiceEdge UCaaS. Overlaps with S-NET's Business Broadband/Fiber/UCaaS offerings but as part of a much wider portfolio.
- Genesys: Enterprise CCaaS platform with deep AI orchestration and omnichannel capabilities. Comparable to S-NET SentientCX on CCaaS/AI functionality but targets large enterprise rather than S-NET's SMB/mid-market focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights8 records
Customer concentration
S-Net Communications social profiles
Digital presenceS-Net Communications compliance and trust
Trust signalCompliance7 records
S-Net Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
S-Net Communications leadership team
Management profileNumber of profiles
S-Net Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
S-Net Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about S-Net Communications
What does S-Net Communications do?
S-Net Communications delivers cloud-based communications and network connectivity services to businesses. Its portfolio spans UCaaS and CCaaS platforms, managed network security (including SD-WAN, managed firewall, and SASE), and business internet services such as fiber, broadband, and wireless broadband access. The company packages these as integrated solutions for multi-location and vertical-specific customers.
Is S-Net Communications a public or private company?
S-Net Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was S-Net Communications founded?
S-Net Communications was founded in 2006. It employs 51 to 100 people.
Where is S-Net Communications based?
S-Net Communications is headquartered in Schaumburg, United States, in the North America region.
How does S-Net Communications make money?
Four revenue lines are on record. Managed Communications Services are the primary driver. The others are connectivity Services, professional Services and hardware Sales.
Who are S-Net Communications's main competitors?
Direct peers on record are Vonage (Ericsson), RingCentral, 8x8, Ooma, Mitel, Nextiva, Dialpad and AireSpring. Broad incumbents are Comcast Business and Genesys.
Does S-Net Communications have an API?
No public API is recorded for S-Net Communications.
What industry is S-Net Communications in?
S-Net Communications's product category is Cloud Communications Services. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 517111 and its SIC code is 4899.