What Lantana Communications does

Lantana Communications, operating primarily as In-Telecom, is a privately held managed service provider founded in 1990 with operations across the southern United States. The company delivers integrated technology solutions spanning cloud communications (VoIP business phone service, SIP trunking, POTS line replacement, Cloud Contact Center), managed IT services, managed cybersecurity, video surveillance, access control, weapons detection, and business fiber internet to more than 5,000 clients. Its core platform, the ITC Cloud Portal, provides customer self-service and is complemented by iOS and Android mobile applications, with AI capabilities layered through three named modules: AI Virtual Receptionist, AI Call Intelligence, and AI Security Intelligence.

The product architecture follows a platform-plus-modules model in which VoIP Business Phone, Cloud Contact Center, Managed IT, Cybersecurity, Video Surveillance, Access Control, and Fiber Internet serve as anchor offerings, with AI-enabled modules, professional services, and bundled packages such as "Business in a Box" attached as add-ons. Revenue is generated through subscription and recurring managed service contracts, project-based professional services (including Avaya Aura upgrades), and hardware sales for security systems, with quote-based pricing on annual billing cycles.

The company pursues a hybrid go-to-market combining enterprise field sales, inside sales, and a self-serve cloud portal, supported by eight physical offices across Louisiana, Texas, Georgia, and Mississippi. It completed its first SOC 2 Type I examination in June 2026 and was ranked #208 on the 2026 MSP 501. Customer segments span small and medium businesses, large corporations, and governmental entities, with named case studies across automotive dealerships, HR technology, pharmacy benefits, hospitality/casino, retail/RV, and nonprofit verticals. The company is led by co-founders Jonathan Irwin (CEO & President) and Jim Britton (Executive Vice-President & Owner).

Name

Lantana Communications

Legal name

In-Telecom

Website

https://lantanacom.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

Lantana Communications, operating as In-Telecom, is a privately held managed service provider serving 5,000-plus SMB, enterprise, and government clients across Louisiana, Texas, Georgia, and Mississippi with cloud communications, managed IT, cybersecurity, and physical security solutions.

Ownership category

akta.pro rank

Product category

Managed IT and Cloud Communications Services

NAICS

All Other Telecommunications (517810), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Network, Infrastructure & Data Center Integration (BPAEAAAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Cloud communications services
• Managed IT services
• VoIP business phone
• Business cybersecurity services
• Cloud video surveillance

Headquarters

HQ city

Arlington

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services including network management, monitoring, and remote IT support. Delivered through ongoing service agreements with customized solutions for each client.
2. Cloud Communications/VoIP: Subscription-based cloud phone and communication services including VoIP business phone service, cloud contact center, and AI-powered communication tools.
3. Cybersecurity Services: Managed cybersecurity services including risk assessments, safeguards compliance, and ongoing security monitoring.
4. Security Systems: Video surveillance, access control, and weapons detection systems including hardware sales and ongoing maintenance.
5. Professional Services: Implementation, consulting, and project-based services for technology deployments including Avaya maintenance and support.
6. Fiber Internet: Business fiber internet connectivity services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

In-Telecom delivers a full-spectrum business technology stack including cloud VoIP phone service, cloud contact center, AI-powered call and security intelligence, managed IT services, cybersecurity and compliance, cloud video surveillance, access control, weapons detection, and business fiber internet. Services are bundled, customized, and scaled to each client's workflow and budget, supported by certified technicians and solutions architects across the southern United States. The integrated offering is accessible through the ITC Cloud Portal and mobile applications, positioning the company as a single technology partner for voice, IT, and security needs.

Product overview

In-Telecom offers a unified platform-plus-modules architecture centered on cloud communications and business technology services. The core offering combines VoIP Business Phone Service, Cloud Contact Center, Managed IT Services, Cybersecurity, Video Surveillance, and Access Control. AI capabilities are layered through AI Virtual Receptionist, AI Call Intelligence, and AI Security Intelligence modules. Supporting services include SIP Trunking, POTS Line Replacement, Business in a Box bundles, Fiber Internet, and ITCTXT messaging. All services are accessible through the ITC Cloud Portal and mobile applications, with customization and scaling to meet specific business workflow requirements.

Differentiator

Problem solved

Functional benefit

Brands

• ITC Cloud: Cloud platform and mobile application for In-Telecom services

Products and services

• VoIP Business Phone Service Cloud-based Voice over IP business phone system providing voice communications, call routing, and business telephone features for organizations replacing legacy telephony.
• Cloud Contact Center Cloud-based contact center solution offering call recording, real-time metrics, reporting, and quality assurance tools for customer service and call operations teams.
• Business Fiber Internet High-speed business fiber internet connectivity service delivered to commercial customers.
• Managed IT Services Full-service managed IT support including infrastructure management, troubleshooting, and technology consulting for businesses needing outsourced IT operations.
• Cybersecurity Managed cybersecurity services protecting business technology infrastructure, including risk assessments and safeguards compliance.
• Video Surveillance Cloud video surveillance solutions providing remote security monitoring for business facilities.
• Access Control Physical access control systems for managing entry to business facilities and securing premises.
• AI Virtual Receptionist AI-powered virtual receptionist that handles incoming calls, routes them appropriately, and provides automated customer interaction for businesses.
• AI Call Intelligence AI-powered call analytics and intelligence platform providing real-time metrics, call recording, and quality assurance reporting for call operations.
• AI Security Intelligence AI-powered security intelligence for access control and weapons detection systems, providing automated threat detection capabilities.
• Weapons Detection Systems Security screening systems for weapons detection deployed at business and facility entrances.
• SIP Trunking Session Initiation Protocol trunking service enabling voice communications over IP networks for business phone systems.
• POTS Line Replacement Service replacing legacy Plain Old Telephone Service (POTS) lines with modern cloud-based alternatives.
• Avaya Maintenance & Support Maintenance and support services for Avaya Aura phone systems, including upgrades to latest versions and SIP capabilities.
• Co-Managed IT Services Shared IT management model where In-Telecom works alongside a company's existing internal IT team to supplement capabilities.
• Business in a Box Comprehensive bundled technology solution combining business phone, internet, and IT services for organizations seeking a single integrated package.
• Cybersecurity Risk Assessment Services Assessment services evaluating cybersecurity vulnerabilities and risks to inform remediation planning and safeguards compliance.
• Safeguards Compliance Compliance services helping businesses meet security safeguards requirements, including regulatory cybersecurity controls.
• ITCTXT Business text messaging service for organizational communications.

Quantifiable outcome

• Customer satisfaction rate of 96.3% based on 765 recent responses
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

One partnership is on record.

• SOC 2 Type I ExaminationcoreOthers · 14 June 2026In-Telecom completed its first SOC 2 Type I examination in June 2026, demonstrating commitment to security, operational excellence, and customer trust through third-party security attestation.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: Public cloud communications leader offering cloud PBX, UCaaS, and contact-center (RingCX) — directly competes with In-Telecom's VoIP Business Phone Service, Cloud Contact Center, and AI-powered call products in the same SMB/mid-market segment.
• Nextiva: Cloud communications and VoIP provider targeting SMBs and mid-market with hosted PBX, contact center, and AI features — directly comparable offering stack and customer profile to In-Telecom's Cloud Communications line.
• 8x8: Global UCaaS and CCaaS provider with cloud phone, contact center, and AI analytics — competes head-to-head in the same hosted-telephony/contact-center category as In-Telecom.
• Vonage (Ericsson): Cloud communications platform offering UCaaS, SIP trunking, and APIs — comparable to In-Telecom's SIP Trunking, hosted PBX, and business communications stack, now part of Ericsson's enterprise wireless push.
• Sinch: Global cloud communications provider spanning voice, messaging, and SIP trunking services — directly comparable to In-Telecom's SIP trunking and business voice offerings, especially for enterprises with distributed U.S. operations.
• TPx Communications: U.S. managed services and communications provider delivering managed IT, UCaaS/VoIP, SD-WAN, and cybersecurity to SMB and mid-market — closely mirrors In-Telecom's multi-product, regional MSP business model.

Broad incumbents

• Avaya: Legacy enterprise communications vendor whose Avaya Aura systems are explicitly maintained by In-Telecom (Coushatta Casino Resort case study) — incumbent whose installed base and partner program materially shape In-Telecom's services revenue.
• Mitel: Established UC and communications vendor with on-prem and cloud offerings — overlaps with In-Telecom's hosted PBX, contact center, and SIP trunking portfolio across mid-market and enterprise.
• ConnectWise: Major MSP platform provider (PSA, RMM, cybersecurity) serving thousands of managed service providers including In-Telecom's peers — adjacent incumbent that defines the operational tooling layer In-Telecom-type MSPs build services on.
• Kaseya: IT management and security platform for MSPs and IT teams — comparable as a horizontal incumbent in the managed IT and cybersecurity services category where In-Telecom competes.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Lantana_Com
• YouTubeyoutube.com/channel/UCOIdhjlq437RfzVTnEu4pVA
• Facebookfacebook.com/InTelecomIEC
• LinkedInlinkedin.com/company/in-telecom
• Instagraminstagram.com/_intelecom_
• TikToktiktok.com/@in_telecom?is_from_webapp=1&sender_device=pc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lantana Communications