CareSuper
CareSuper is an Australian profit-to-member Industry Superannuation Fund providing superannuation, retirement, investment, insurance, and financial advice services to 615,000+ members nationally, following its November 2024 merger with Spirit Super.
- Company typePrivate
- Founded1987
- HeadquartersMelbourne, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What CareSuper does
CareSuper is an Australian profit-to-member Industry Superannuation Fund regulated by APRA, established in 1987 (with firmographic data citing 1986) and operating under the CareSuper brand following the November 2024 merger of the former CARE Super fund into Spirit Super. Headquartered in Hobart (with a Melbourne office), the fund provides superannuation, retirement income, insurance, and financial advice services to over 615,000 members (one source cites 550,000+) across all Australian states and industries. The trustee entity is CareSuper Pty Ltd (AFSL 238718), with a wholly-owned financial advice subsidiary, CareSuper Advice Pty Ltd (AFSL 284443, AFSL 284443), delivering advice services to members.
The fund operates a multi-asset investment platform offering pre-mixed options (Balanced MySuper default, Growth, Alternative Growth, Sustainable Balanced, Conservative Balanced, Capital Stable) and a Direct Investment Option (DIO) allowing self-directed investing in listed securities, ETFs, LICs, and term deposits. Its technology stack centres on the Member Online portal, a native mobile app (App Store and Google Play), and the 360Health Virtual Care App integrated with Teladoc Health. Member benefits extend beyond super to include insurance through super (life, TPD, income protection), the 360Health wellbeing program (MetLife partnership), and discounted private health insurance through nib, St Lukes, and HCF.
Revenue is generated principally through administration fees ($67.60 + 0.15% of account balance, capped at $817.60 per year), investment management fees (0.19%-0.54% depending on option), insurance premiums, DIO administration and brokerage fees ($264/year plus 0.09225% on $13,000+ trades), and financial advice fees. CareSuper acquires and services members through three channels: direct digital acquisition via website and app, employer partnerships operating the QuickSuper clearing house, and a financial adviser network supported by an Adviser Hub and Business Development Managers. The fund does not pay commissions to financial planners and returns profits to members via competitive fees and performance.
CareSuper firmographics
Firmographics- Name
- CareSuper
- Legal name
- CareSuper Pty Ltd
- Website
- https://caresuper.com.au
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CareSuper is an Australian profit-to-member Industry Superannuation Fund providing superannuation, retirement, investment, insurance, and financial advice services to 615,000+ members nationally, following its November 2024 merger with Spirit Super.
- Ownership category
- akta.pro rank
CareSuper industry classification
Industry- Product category
- Superannuation and Retirement Savings
- NAICS
- Pension Funds (52511), Insurance and Employee Benefit Funds (5251)
- SIC
- Investment Advice (6282), Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Pension Master Trusts, Superannuation & Provident Funds (FSAAAGAB)
Keywords
Where CareSuper is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
CareSuper business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Administration Fees: Members pay administration fees calculated as $67.60 + 0.15% of account balance per year, capped at $817.60. These fees cover the cost of managing super accounts, contact centre support, and general advice.
- Investment Management Fees: Investment fees and costs are deducted from investment returns before they are applied to member accounts through unit price calculations. Fees range from 0.19% to 0.54% depending on the investment option selected.
- Insurance Premiums: Insurance costs apply to members with cover, depending on type and amount of cover, member age, and occupation rating. Calculated daily and deducted monthly.
- Direct Investment Option Fees: DIO administration fee of $264/year plus brokerage fees for listed securities trading (0.09225% for trades $13,000+).
- Financial Advice Fees: General information and advice about CareSuper accounts included in admin fees. Complex or comprehensive advice may attract additional fees disclosed upfront.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Balanced Option (MySuper default) |
| Unit Pricing | Monthly | Growth Option |
| Unit Pricing | Monthly | Alternative Growth Option |
| Unit Pricing | Monthly | Sustainable Balanced Option |
| Unit Pricing | Monthly | Conservative Balanced Option |
| Unit Pricing | Monthly | Capital Stable Option |
| Unit Pricing | Monthly | Direct Investment Option (DIO) |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
CareSuper product offering
Product offeringCore offering
CareSuper is an Australian profit-to-member industry superannuation fund that provides superannuation savings, a suite of pre-mixed and self-directed investment options, insurance cover (life, TPD, income protection) through super, retirement income accounts (Transition to Retirement, Flexible Income, Managed Income), and member wellbeing programs including the 360Health virtual care service. The fund serves over 615,000 members across Australia and earns revenue through administration fees, investment management fees, and insurance premiums.
Product overview
CareSuper is an award-winning, profit-to-member industry super fund offering a comprehensive superannuation and retirement platform. The core product is superannuation savings with multiple investment options including Balanced (MySuper default), Growth, Alternative Growth, Sustainable Balanced, Conservative Balanced, and Capital Stable pre-mixed options, plus a Direct Investment Option for self-directed investors. The fund provides retirement income products including Transition to Retirement, Flexible Income, and Managed Income accounts. Additional services include insurance through super (life, TPD, income protection), the 360Health wellbeing program, discounted private health insurance partnerships, financial advice services, and employer services via QuickSuper. Members access their accounts through Member Online portal and mobile app.
Differentiator
Problem solved
Functional benefit
Brands
- 360Health: Award-winning health and wellbeing program provided in partnership with MetLife and Teladoc Health, offering virtual health services including mental health support, expert medical opinion, nutrition support, fitness and mobility support, and menopause support.
- QuickSuper
- Member Online
- Adviser Hub
Products and services
- Balanced (MySuper) Default MySuper investment option investing in a diversified mix of assets with emphasis on Australian and overseas shares, property and infrastructure. Designed for members who do not make an active investment choice.
- Growth Pre-mixed investment option with higher equity allocation targeting greater long-term returns with higher risk exposure.
- Alternative Growth Pre-mixed investment option offering diversified exposure to alternative assets such as private equity, infrastructure and other alternatives.
- Sustainable Balanced Responsibly invested option integrating environmental, social, and governance (ESG) principles with strong returns, recognised as Money Management's Responsible Investment Fund of the Year 2025.
- Conservative Balanced Pre-mixed option with lower equity allocation for members seeking moderate growth with reduced volatility.
- Capital Stable Pre-mixed option with lower risk allocation targeting capital preservation with modest returns.
- Direct Investment Option (DIO) Self-directed investment option allowing members to build their own portfolio from listed securities, ETFs, LICs, and term deposits, with brokerage services on trades.
- Insurance through Super Flexible, affordable insurance cover including life, total and permanent disability (TPD), and income protection, backed by trusted insurers, available through super.
- 360Health Wellbeing Program Award-winning health and wellbeing program providing virtual health services including mental health support, expert medical opinion, nutrition support, fitness and mobility support, and menopause support at no extra cost to members and their families.
- QuickSuper Clearing house solution enabling employers to make super contributions for all employees in one place, regardless of which super fund employees are with.
- Transition to Retirement Income stream option allowing members who are 60+ and still working to access part of their super while continuing to work.
- Flexible Income Account-based pension providing flexible drawdown amounts and frequency with investment options, available to retirees.
- Managed Income Retirement income account with regular income payments designed to provide certainty through retirement, with年金-like features.
- Superannuation Advice Financial advice services including general information, education, and personal advice about CareSuper accounts at no extra cost, with comprehensive or complex advice available for additional fees disclosed upfront.
- Discounted Private Health Insurance Partner discounts on private health insurance through nib (up to 10% off), St Lukes (5% off via direct debit), and HCF (5% off corporate products with extras and accident benefits).
Quantifiable outcome
- $30,610 more over 15 years compared to average retail fund
- +3 more outcomes
Companies that use CareSuper
Customer profileSegments5 records
Ideal customer profiles4 records
CareSuper technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
CareSuper partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor and core.
- Canadian Pension FundsminorAustralian and Canadian pension funds signed a memorandum of understanding to cooperate and enhance investment in each other's countries. The initiative facilitates dialogue on policy barriers and optimizes long-term pension capital for private investments.
- MetLifecoreMetLife 360Health is an award-winning wellbeing program provided exclusively to CareSuper members and their families. Services include mental health support, expert medical opinion, nutrition support, fitness and mobility support, and menopause support - all at no extra cost.
- Teladoc HealthcoreTeladoc Health partners with MetLife 360Health to provide virtual healthcare services including specialist consultations. Members access global network of specialists through the 360Health Virtual Care app.
- nibminornib offers CareSuper members up to 10% discount on health insurance premiums. New members can skip waiting periods on Extras services. nib is available through the nib website or by calling 1800 13 14 63.
- St LukesminorCareSuper members receive 5% discount on St Lukes health insurance products when paying by direct debit. New members also get waiting periods waived on extras cover.
- HCFminorCareSuper corporate partnership with HCF provides members with 5% discount on HCF corporate products, 100% back on selected extras, and no excess for accident-related treatment.
- SuperRatingsminorCareSuper has an agreement with SuperRatings for provision of research, reporting and marketing services, permitting use of SuperRatings logos for marketing purposes.
- Chant WestminorCareSuper has an agreement with Chant West to use Chant West logos to promote CareSuper's recognition through Chant West awards and ratings.
- Lonsec ResearchminorLonsec Research provides investment ratings for CareSuper products. CareSuper has a commercial relationship with Lonsec for the provision of research and marketing services.
- Rainmaker InformationminorCareSuper has an agreement with Rainmaker Information permitting use of Rainmaker ESG Leader logo and AAA Quality Rating logo to promote recognition.
- Customer Service Benchmarking Australia (CSBA)minorCSBA benchmarks customer experience. CareSuper has an agreement with CSBA for quality assurance and staff training within their contact centre.
- Industry SuperFund NetworkminorCareSuper is part of the Industry SuperFund network, which provides comparison tools and promotes the Industry SuperFund difference. On average, Industry SuperFunds have outperformed retail super funds over the past five, 10, and 20 years.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
CareSuper competitors and assessment
Company assessmentDirect peers
- NGS Super: Industry super fund for the non-government education sector with accumulation, pension and insurance offerings. Comparable to CareSuper in profit-to-member structure, product menu and employer-driven growth model.
- Hostplus: Industry super fund serving hospitality, tourism, sport and broader employer groups with accumulation and pension offerings. Comparable in scale, product menu and member demographic breadth to CareSuper.
- AustralianSuper: Australia's largest industry superannuation fund serving millions of members across accumulation, retirement income and advice. Directly comparable to CareSuper as a profit-to-member Industry SuperFund competing for the same default-employer mandates and member consolidations.
- REST: Industry super fund with a broad member base across retail, hospitality and other industries, offering accumulation and pension products. Comparable to CareSuper as a large, multi-employer Industry SuperFund with national reach.
- Australian Retirement Trust: Major industry super fund formed by the QSuper and Sunsuper merger, offering accumulation, pension and insurance products. Highly comparable to CareSuper given its industry-fund structure, scale-driven strategy, and similar merger-led growth playbook.
- HESTA: Industry super fund focused on health and community services workers with accumulation, retirement income and insurance offerings. Comparable to CareSuper in fund type, member-service positioning and ESG emphasis.
- Cbus: Industry super fund for the building, construction and allied industries with strong direct-investment capability. Comparable to CareSuper as a profit-to-member fund offering MySuper, choice and pension products to a defined membership base.
- Aware Super: NSW-headquartered industry super fund with strong long-term performance and ESG capabilities. Directly comparable as a profit-to-member Industry SuperFund competing nationally for employer default mandates and adviser-led flows.
- UniSuper: Industry super fund for the higher-education and research sector offering accumulation, pension and insurance. Comparable to CareSuper as an industry-aligned fund with strong long-term performance and adviser-led distribution.
Broad incumbents
- Mercer Australia (Mercer Super Trust): Large global investment and benefits consultancy operating a master trust and corporate super offering in Australia. Comparable to CareSuper on corporate super and employer platform dimensions, but operates under a for-profit/commercial trustee model rather than profit-to-member.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CareSuper social profiles
Digital presenceCareSuper compliance and trust
Trust signalCompliance2 records
CareSuper financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareSuper leadership team
Management profileNumber of profiles
CareSuper subsidiaries and ownership
Company hierarchySubsidiaries1 record
CareSuper funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareSuper M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareSuper
What does CareSuper do?
CareSuper is an Australian profit-to-member industry superannuation fund that provides superannuation savings, a suite of pre-mixed and self-directed investment options, insurance cover (life, TPD, income protection) through super, retirement income accounts (Transition to Retirement, Flexible Income, Managed Income), and member wellbeing programs including the 360Health virtual care service. The fund serves over 615,000 members across Australia and earns revenue through administration fees, investment management fees, and insurance premiums.
Is CareSuper a public or private company?
CareSuper is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CareSuper founded?
CareSuper was founded in 1987. It employs 101 to 250 people.
Where is CareSuper based?
CareSuper is headquartered in Melbourne, Australia, in the Oceania region.
How does CareSuper make money?
Five revenue lines are on record. Administration Fees are the primary driver. The others are investment Management Fees, insurance Premiums, direct Investment Option Fees and financial Advice Fees.
Who are CareSuper's main competitors?
Direct peers on record are NGS Super, Hostplus, AustralianSuper, REST, Australian Retirement Trust, HESTA, Cbus, Aware Super and UniSuper. Mercer Australia (Mercer Super Trust) is listed as a broad incumbent.
Does CareSuper have an API?
No public API is recorded for CareSuper.
What industry is CareSuper in?
CareSuper's product category is Superannuation and Retirement Savings. Its primary akta.pro industry code is FSAAAGAB, Pension Master Trusts, Superannuation & Provident Funds. Its NAICS code is 52511 and its SIC code is 6282.