128 Plumbing, Heating, Cooling & Electric

What 128 Plumbing, Heating, Cooling & Electric does

128 Plumbing, Heating, Cooling & Electric is a privately-held, independently-owned residential home services company founded in 1992 by David Williams and headquartered in Wakefield, Massachusetts. The company delivers plumbing, heating, cooling, electrical, and drain services to homeowners across Eastern Massachusetts and Southern New Hampshire through four branch locations (Wakefield HQ, North Andover, Chelmsford, and Seabrook, NH), covering 100+ cities and towns. It has served over 50,000 customers over its 34-year history and positions itself as the highest-rated local provider in Massachusetts by online reviews, supported by its Official Home Services Company partnership with the Boston Red Sox and Certified Evergreen status from the Tugboat Institute.

The company's service portfolio spans five core categories (plumbing, heating, cooling, electrical, drains) plus add-on offerings in water filtration and indoor air quality. Notable technical capabilities include trenchless sewer pipe lining (epoxy liner cured in place, extending pipe life by up to 50 years), certified installation of SPAN smart electrical panels, and certified installation of Tesla Energy products including Wall Connectors and Powerwalls. The company is a Mass Save Heat Pump Installer with an in-house rebate and 0% HEAT Loan coordination team, and sponsors the Bring Back the Trades Skills Expo at Gillette Stadium to address skilled trades labor shortages.

Revenue is generated from one-time residential service calls (water heater replacement, HVAC install, electrical panel upgrades, drain and sewer work) and a growing base of annual subscription memberships (base and base+ plans) that provide priority scheduling, loyalty credits, and whole-home coverage. Customer acquisition is direct-to-consumer via a toll-free number (888-CALL-128), online booking, live chat, Facebook booking, local SEO, social media, and Mass Save lead flow. Distribution is entirely owned, with no resellers or marketplace presence, and all service is delivered by employed, licensed, and insured technicians dispatched from company-operated branches.

Name

128 Plumbing, Heating, Cooling & Electric

Legal name

128 Plumbing, Heating, Cooling & Electric

Website

https://128plumbing.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

128 Plumbing, Heating, Cooling & Electric is a privately-held residential home services company founded in 1992, serving homeowners across Eastern Massachusetts and Southern New Hampshire with plumbing, heating, cooling, electrical, and drain services from four branch locations.

Ownership category

akta.pro rank

Product category

Residential Home Services (Plumbing, HVAC, Electrical)

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220), Electrical Contractors and Other Wiring Installation Contractors (23821)

SIC

Electrical Work (1731)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Plumbing & Pipefitting Contracting (IMAFALAC), Drain Cleaning (Residential) (HSAOABAA), Hydronic/Baseboard Radiant Heating Service (HSAOACAE)

Keywords

• Residential plumbing services
• HVAC installation repair
• Electrical contracting services
• Sewer drain services
• Home heating cooling

Headquarters

HQ city

Wakefield

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. One-Time Service Calls: Revenue from individual plumbing, heating, cooling, electrical, and drain repair, installation, and maintenance service calls. Customers pay per job for services such as water heater replacement, HVAC installation, electrical panel upgrades, drain cleaning, and sewer repair.
2. Annual Membership Plans (base+ and base): Recurring membership programs offering exclusive benefits including priority scheduling, discounted service rates, loyalty credits, and coverage for plumbing, HVAC, and electrical systems from attic to basement.
3. Rebate Processing (Mass Save): The company facilitates Mass Save rebate processing for customers undergoing heat pump, furnace, boiler, and other energy-efficient equipment installations. Rebates up to $8,500 are available for whole-home heat pumps, with 0% HEAT Loans up to $25,000 for qualifying upgrades.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

128 Plumbing, Heating, Cooling & Electric is a residential home services contractor delivering plumbing, heating, cooling, electrical, and drain services directly to homeowners in Eastern Massachusetts and Southern New Hampshire. The company performs repairs, installations, and maintenance (including trenchless sewer pipe lining and SPAN smart electrical panels) and offers a base+ membership loyalty program for ongoing whole-home service coverage.

Product overview

128 Plumbing, Heating, Cooling & Electric is a residential home services company offering a unified portfolio of five core service categories: Plumbing (repair, water heaters, fixtures, water filtration), Heating (repair, maintenance, heat pumps, furnaces, boilers, ductwork), Air Conditioning (service, central air, ductless mini splits, indoor air quality), Electrical (repair, panel upgrades, EV chargers, wiring, generators, home automation), and Drains (cleaning, trenchless lining, sewer repair). The company also offers a premium membership program (base+) providing ongoing maintenance benefits and priority service. As a certified installer, they also integrate and install smart home products like the SPAN Smart Electrical Panel and Tesla Energy EV charging equipment. Services are available 24/7 for emergencies and are delivered across Eastern Massachusetts and Southern New Hampshire through multiple service locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive residential plumbing services including repair, water heater installation (tank and tankless), bath and kitchen fixture installation, and water filtration systems for homeowners.
• Heating Services Full heating system services including repair, maintenance, installation, heat pumps, ductless heating, furnaces, boilers, oil to gas conversion, and ductwork for residential properties.
• Air Conditioning Services Cooling services including AC service and repair, AC maintenance, central air installation, ductless mini splits, and indoor air quality solutions for homeowners.
• Electrical Services Comprehensive residential electrical services including repair, panel upgrades, EV charger installation, switches and outlets, knob and tube replacement, ceiling fans, generators, home automation and security, surge protection, circuits and wiring, and bathroom exhaust fans.
• Drain Services Drain services including cleaning, maintenance, excavation, trenchless pipe lining, sewer repair, and sewer certification for residential properties.
• Water Filtration Water filtration system installation and maintenance to improve home water quality for residential customers.
• Indoor Air Quality Air purification, ventilation, and humidity control solutions to improve indoor air quality for healthier homes.
• base+ Membership Whole-home loyalty membership offering exclusive visits and benefits, SmartHome access, priority scheduling, discounted service rates, loyalty credits, and ongoing coverage for plumbing, HVAC, and electrical services from attic to basement.
• SPAN Smart Electrical Panel Installation Certified installation of SPAN smart electrical panels enabling homeowners to monitor and control individual circuits via smartphone app, with integration for solar, heat pumps, EV charging, and up to 15% energy bill savings.
• Emergency Services 24/7 emergency heating and electrical repair services for urgent breakdowns including boiler repair, heat pump repair, furnace repair, and electrical emergencies.

Quantifiable outcome

• Sewer pipe lining can extend pipe lifespan by up to 50 years
• +3 more outcomes

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Boston Red SoxcoreGTM or Marketing Partner · 1 January 2026128 Plumbing is the Official Home Services Company of the Boston Red Sox, the first-ever designation of its kind. The partnership is in its third year (2026 season) and includes a surprise billboard display at Fenway Park along the first base line. The partnership emphasizes community engagement and brand visibility in Greater Boston.
• Tugboat InstitutecoreOthers · 1 January 2025The Tugboat Institute awarded 128 Plumbing the Certified Evergreen® status and 2025 Best Evergreen Company® recognition, certifying that the company is privately and independently owned and committed to long-term stability and purpose-driven operations over profit maximization. This partnership enhances the company's brand positioning as a locally-rooted alternative to PE-consolidated competitors.
• Mass SavecoreGTM or Marketing Partner128 Plumbing is a listed heat pump installer in the Mass Save Network, participating in the program administered by Massachusetts utility companies Eversource and National Grid. The company has a dedicated in-house team to help customers secure Mass Save rebates (up to $8,500 for whole-home heat pumps) and 0% HEAT Loans up to $25,000. This partnership drives significant qualified leads for energy-efficient heating and cooling upgrades.
• Bring Back the Trades Skills ExpominorGTM or Marketing Partner128 Plumbing sponsors the Bring Back the Trades Skills Expo held at Gillette Stadium, a career and education event aimed at promoting skilled trades careers to young people. The sponsorship positions the company as a leader in workforce development and community engagement.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• MillTown Plumbing, Heating & Cooling: Massachusetts-based multi-trade residential plumbing and HVAC services company operating in the Greater Boston area, directly comparable to 128 in scope, service mix, and target market.
• Cranney Home Services: Massachusetts-based multi-trade residential home services company offering plumbing, heating, cooling, and electrical services across the Greater Boston and North Shore regions, directly overlapping 128's service portfolio and geography.
• Horizon Services: Mid-Atlantic residential plumbing, heating, cooling, and electrical services company operating a multi-trade, membership-driven model closely comparable to 128's full-service home services platform.

Broad incumbents

• ServiceMaster Brands: National home services platform offering restoration, cleaning, and home maintenance through multiple brands, broadly overlapping with 128's residential services portfolio and serving similar homeowner needs.
• Roto-Rooter: Nationally franchised plumbing and drain cleaning company with strong brand recognition across the U.S., overlapping with 128's plumbing and drain services and competing for the same residential homeowner segment.
• ARS / Rescue Rooter: Large, PE-backed national provider of residential HVAC, plumbing, and electrical services through multiple regional brands, competing with 128 across many markets and representing a key consolidator in the industry.
• Benjamin Franklin Plumbing: Nationally franchised residential plumbing brand under the Neighborly umbrella, competing with 128's core plumbing offering and serving similar homeowner customers across the U.S.
• HomeServe USA: National home warranty and home services plan provider offering repair coverage for plumbing, electrical, and HVAC systems, comparable to 128's base+ membership program in concept and customer segment.
• Mr. Rooter Plumbing: Nationally franchised residential and commercial plumbing services brand owned by Neighborly, competing directly with 128's plumbing service line on a national scale with strong brand awareness.

Regional players

• Basnett Plumbing, Heating & Cooling: Massachusetts-based residential plumbing and HVAC services company serving homeowners in the greater Boston region, offering a comparable multi-trade service model to 128 in a similar geographic market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/128plumbing
• Facebookfacebook.com/call128
• Instagraminstagram.com/call128

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 128 Plumbing, Heating, Cooling & Electric