Basnett Plumbing & Heating

What Basnett Plumbing & Heating does

Basnett Plumbing & Heating is a family-owned residential home services contractor founded in 1987 and headquartered at 438 King Street in Littleton, Massachusetts. The company serves homeowners across the MetroWest Boston area — including Acton, Andover, Concord, Lexington, Newton, Sudbury, Westford, and approximately 15 other surrounding towns — through a direct-to-consumer service model in which customers request work via phone (978-431-2906), website forms, online estimates, or a customer referral program. Service is dispatched from a single Littleton hub and is supported by 24/7 emergency availability.

The company's core offering is multi-trade residential contracting across plumbing, HVAC (heating, air conditioning, ductless systems, heat pumps, geothermal, boilers, gas and oil furnaces), electrical work, and indoor air quality. Underlying service technology includes Aeroseal duct sealing, trenchless sewer line replacement, video camera pipe inspection, and installation of branded equipment lines from manufacturers including Mitsubishi (Diamond Contractor Elite), Bryant, Bosch, Rinnai, Viessmann, Aprilaire, Unico, WaterCop, iWave, Kohler, and Lutron. The company holds Massachusetts Master Plumber/Gas License #10671, Massachusetts Electrical License #8567 A1, Pearl Certification, ACCA membership, and Comfort Institute certification.

Basnett's revenue model combines on-demand professional service fees (quote-based, pay-as-you-go) with recurring subscription-style Ultimate Maintenance Plans in Platinum, Gold, and Silver tiers. Consumer financing is offered through third-party partners GreenSky, Synchrony Financial, and Wells Fargo for larger projects. The company maintains a 4.96/5 customer rating across 222 Google reviews and operates a channel partnership with HomeServe, through which it received apprentice training grant support in April 2026. The firmographic headcount is 1-10 employees; no institutional investors, parent company, or external funding has been disclosed.

Name

Basnett Plumbing & Heating

Legal name

Basnett Plumbing, Heating, AC & Electrical

Website

https://basnettplumbing.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

Basnett Plumbing & Heating is a family-owned residential plumbing, HVAC, and electrical service contractor, founded in 1987 in Littleton, MA, serving homeowners across the MetroWest Boston area with installation, repair, maintenance, and tiered service plans.

Ownership category

akta.pro rank

Product category

Residential Plumbing, HVAC, and Electrical Contracting Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Construction - Special Trade Contractors (1700), Electrical Work (1731)

akta.pro industry

PRIMARYHSAOAHAK

HVAC System Cleaning & Coil Service (Indoor Units)

Home & Personal Services/Plumbing, Electrical & HVAC Services/HVAC Repair, Maintenance & Tune-Ups

SECONDARYHSAOAIAH

Duct Sealing, Insulation & Airflow Balancing

Home & Personal Services/Plumbing, Electrical & HVAC Services/Air Duct Cleaning, Ventilation & Indoor Air Quality Services

Keywords

• Residential plumbing services
• HVAC repair installation
• Heating and cooling
• Electrical contracting
• Home maintenance plans

Headquarters

HQ city

Littleton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Service Fees: On-demand service fees for plumbing, HVAC, and electrical repair, installation, and maintenance services billed per job or service call.
2. Maintenance Plans: Recurring subscription-style maintenance plans (Platinum, Gold, Silver) providing scheduled inspections and discounts on service for enrolled customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Basnett is a residential plumbing, HVAC, heating, air conditioning, and electrical service contractor serving homeowners in the MetroWest Boston area. The company dispatches licensed technicians to perform repair, installation, and maintenance work, sells and installs branded HVAC, water heating, and air quality equipment, and offers tiered recurring maintenance plan subscriptions. Service is delivered directly to consumer homes on a quote-based pricing model with third-party financing available.

Product overview

Basnett Plumbing, Heating, AC & Electrical is a family-owned service company (since 1987) serving the MetroWest Boston area. The company operates as a service contractor rather than a software platform, offering a portfolio of HVAC, plumbing, and electrical services alongside the products they install. Their product offerings include multiple branded product lines: Bryant (HVAC equipment), Mitsubishi (ductless systems, as a Diamond Contractor Elite), Aprilaire (air quality products), Bosch and Rinnai (water heaters), Viessmann (boilers), Unico (high-velocity HVAC), WaterCop (leak detection), iWave (air purification), and Lutron/Kohler (electrical components). Services span plumbing (repair, installation, water heaters, drains, sewers, sump pumps), HVAC (furnaces, boilers, air conditioning, ductless systems, heat pumps, geothermal), electrical (panels, generators, EV charging), and indoor air quality (duct sealing, filtration, humidification). The company also offers tiered maintenance plans (Platinum, Gold, Silver) for ongoing service contracts.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services

Quantifiable outcome

• 4.96/5 customer rating based on 222 reviews

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• HomeServecoreChannel Partner/ Reseller/ Distributor · 9 April 2026Basnett Plumbing is one of 20 contractor companies within HomeServe's network selected to receive grants totaling $50,000 in the second annual Apprentice and Training Grant Program supporting apprentice training and employee upskilling in essential home services trades.
• MitsubishicoreTechnology or IntegrationMitsubishi Diamond Contractor Elite status, indicating high-volume certified installer of Mitsubishi HVAC products including ductless systems, heat pumps, and air conditioners.
• GreenSkysupportingOthersThird-party financing partner offering installment payment options for customers undergoing larger plumbing, HVAC, or electrical projects.
• Synchrony FinancialsupportingOthersConsumer financing partner providing payment plans for home service projects.
• Wells FargosupportingOthersConsumer financing partner offering credit options for home improvement projects.
• BryantsupportingTechnology or IntegrationProduct partner for Bryant air conditioners, gas furnaces, oil furnaces, heat pumps, controls, and indoor air quality products.
• BoschsupportingTechnology or IntegrationProduct partner for Bosch heating and cooling equipment.
• RinnaisupportingTechnology or IntegrationProduct partner for Rinnai tankless water heaters and heating products.
• ViessmannsupportingTechnology or IntegrationProduct partner for Viessmann boilers and heating systems.
• AprilairesupportingTechnology or IntegrationProduct partner for Aprilaire air purifiers, humidifiers, dehumidifiers, thermostats, and ventilation products.
• HomeServecoreChannel Partner/ Reseller/ DistributorBasnett Plumbing is a participating contractor in HomeServe's network of vetted local contractors, receiving apprentice and training grants through HomeServe's Apprentice and Training Grant Program to support workforce development in plumbing, HVAC, electrical and home services trades.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Goettl Air Conditioning & Plumbing: Southwest U.S. (Arizona/Nevada) HVAC and plumbing contractor with similar residential service model and equipment partnerships; comparable in business mix but geographically distinct.

Direct peers

• Len The Plumber: Regional Mid-Atlantic residential plumbing, HVAC, and electrical service contractor. Closely comparable multi-trade home services model with similar recurring plan offerings and direct-to-consumer service delivery.
• Gold Medal Service: New Jersey-based residential heating, cooling, plumbing, and electrical contractor with tiered service plans and a multi-trade one-stop-shop model similar to Basnett.
• Coolray: Southeast U.S. residential HVAC, plumbing, and electrical contractor offering multi-trade home services with maintenance plans and emergency response — a regional analog to Basnett's model.
• Peterman Brothers: Indianapolis-area residential HVAC, plumbing, and electrical contractor with a similar multi-trade service bundle and maintenance plan structure serving suburban homeowners.

Broad incumbents

• One Hour Heating & Air Conditioning: National HVAC franchise focused on residential heating and cooling service, installation, and maintenance. Overlaps with Basnett's HVAC service line under a franchise model with broader geographic reach.
• Roto-Rooter: National plumbing and drain cleaning franchise with broad brand recognition and emergency service focus. Competes for the same residential plumbing jobs but at much larger scale and broader geographic footprint.
• ARS / Rescue Rooter: National residential HVAC, plumbing, and electrical services platform with broad geographic coverage. Competes for the same homeowner jobs with a multi-trade bundle similar to Basnett's but at significantly larger scale.
• Mr. Rooter Plumbing: National plumbing franchise network providing residential and commercial plumbing services. Overlaps with Basnett's plumbing service line but operates as a franchise system rather than an independent operator.

Others

• HomeServe: Home services network and warranty provider that contracts with local contractors (including Basnett) to serve policyholders. Functions as a channel partner and ecosystem aggregator rather than a direct competitor.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCL0t90MKVx5uftpQAD_hpVg
• Facebookfacebook.com/149699681753542
• LinkedInlinkedin.com/company/basnett-plumbing-heating-ac
• Instagraminstagram.com/basnettplumbing
• Xx.com/basnettplumbing

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Basnett Plumbing & Heating