Software Emporium

What Software Emporium does

Software Emporium Inc. (SEI) is a Dawson Creek, British Columbia-based IT services provider founded in 1995 by Vern Brisbin. The company serves residential consumers and small-to-mid-sized businesses across the Peace Region of northern BC from a 5,000 sqft downtown retail showroom, and additionally lists government agencies and large enterprises as a secondary segment. Its service mix spans computer and mobile device repair, hardware resale, network design and management, managed IT, data backup and recovery, and enterprise/cloud system integration.

The technology stack is assembled from third-party platforms rather than proprietary infrastructure. Core offerings include SEI Online Cloud Backup (branded cloud backup with 3-Layer Military-grade encryption, continuous data protection, and unlimited recovery points), Ubiquiti-based network hardware and management, Microsoft Windows Server support, and cloud integration partnerships with AWS, Microsoft, and Google. Support is delivered on-site, in-house, and remotely via ScreenConnect. The company does not publish any proprietary AI/ML capabilities, patents, or platform architecture.

Revenue is generated through hardware sales, pay-as-you-go professional services (repairs, network design, data recovery), recurring managed services (24x7 monitoring, backup, patch management), and enterprise integration projects. Pricing is quote-based across all offerings, with free estimates and same-day shipping on hardware orders placed before 3pm. Distribution is direct, through retail, phone/email, and field service, with no disclosed resellers or distributors. The company is privately held, founder- and management-owned, with no external investors or parent entity disclosed.

Name

Software Emporium

Legal name

Software Emporium Inc.

Website

https://softwareemporium.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Software Emporium Inc. is a Dawson Creek, BC-based IT services provider (founded 1995) offering computer and mobile repair, managed IT, network solutions, data recovery, and enterprise cloud integration to residential and SMB customers across the Peace Region.

Ownership category

akta.pro rank

Product category

IT Services and Computer Retail

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Retail-Computer & Computer Software Stores (5734), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Computer repair services
• Managed IT services
• Network infrastructure solutions
• Data backup recovery
• Enterprise cloud integration

Headquarters

HQ city

Dawson Creek

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of desktop computers, laptops, notebooks, printers, networking equipment, computer accessories, and electronics from their 5000 sqft retail showroom.
2. Managed IT Services: Full managed IT services including 24x7 remote network monitoring, server support, managed security, hardware maintenance, patch management, and backup & disaster recovery solutions.
3. Computer and Mobile Repair: Repair services for PCs, Macs, laptops, smartphones, and tablets including virus removal, hardware upgrades, screen repairs, battery replacement, and data recovery.
4. Network Solutions: Network design, implementation, management, and monitoring services for businesses and residences including wireless networking, routing, switching, and premises cabling.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Software Emporium is a Dawson Creek-based IT services and computer retail company that sells desktops, laptops, printers, networking equipment, and computer accessories from its 5000 sqft retail showroom and provides a full range of repair, managed IT, network design, data backup/disaster recovery, and enterprise cloud integration services. The company delivers these through an in-house repair laboratory, on-site field service, remote support tools, and certified technicians covering both residential and commercial customers across the Peace Region.

Product overview

Software Emporium is a local IT services company offering a portfolio of interconnected technology products and services. The core offerings include retail sale of computer hardware (desktops, laptops, printers, networking equipment) from the 5000 sqft Dawson Creek store, paired with complementary repair services for computers and mobile devices. These are supported by managed IT services including 24/7 technical support, network design/implementation, and disaster prevention/recovery solutions featuring cloud backup with military-grade encryption. Enterprise-level services round out the portfolio with cloud system integration (AWS, Microsoft, Google), cybersecurity services, and business analytics. The company operates on a one-stop-shop model where hardware sales, repairs, and managed services work together to serve both residential and commercial customers throughout the Peace Region.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Products Retail sale of desktops, notebooks, laptops, printers, networking equipment, computer accessories, and electronics for residential and commercial customers, drawn from a 5000 sqft showroom and supported by a sales team with over 40 years of combined experience.
• Computer Repair Service Repair and troubleshooting service for PCs, Macs, and laptops including virus/malware/spyware cleanups, hardware upgrades, operating system reloads, replacement of damaged or failed parts, and data transfer to new computers.
• Mobile Phone Repair Service Professional smartphone repair service for iPhones and Android devices including LCD repair, charger port repair, battery replacement, water damage repair, and accessories such as screen protectors, cases, headphones, and wireless speakers. All repairs include a 120-day parts warranty.
• Network Solutions Network design, implementation, management, monitoring, and troubleshooting for home networks through to large enterprise environments, including structured cabling, wireless networking, routing, switching, premises cabling, and cross-platform compatibility.
• Technical Support / Managed IT Services Managed IT services with 24x7 remote network monitoring, on-site, in-house, and remote support options, server support, daily backup notifications, managed security, hardware maintenance, patch management, installations, Windows Server support, and end-user support.
• Disaster Prevention & Recovery Data backup and recovery service including onsite backup to external drives or NAS devices, off-site SEI Online Cloud Backup with 3-layer military-grade encryption, flexible scheduling, unlimited recovery points, continuous data protection across ten geographically distributed data centers, and partner-lab data recovery for crashed drives, deleted files, and failed RAID servers.
• Enterprise IT Solutions Enterprise-level IT services including business intelligence and analytics, integrated cybersecurity services, and enterprise/cloud system integration with AWS, Microsoft, and Google platforms. Covers server and system supply, data storage and protection, network security solutions, wireless networking, routing, switching, premises cabling, and power protection and conditioning.
• Mobile Phone Accessories Retail sale of phone accessories including screen protectors, cases, Bluetooth and wired headphones/headsets, wireless speakers, and smartwatches compatible with various phone models.

Quantifiable outcome

• 40% of companies without proper backup or disaster recovery do not survive a disaster

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• UbiquiticoreTechnology or IntegrationUbiquiti network hardware and management services partnership. SEI uses Ubiquiti's network hardware and management services to provide unified end-to-end managed service for customers, ensuring device replacement and restoration capabilities in case of failure.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud integration partnership for enterprise solutions. SEI integrates AWS cloud solutions for enterprise and cloud system integration when building and deploying enterprise architectures and systems.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for server software and cloud solutions. SEI delivers proven expertise in supplying, implementing and supporting the Microsoft family of server software, and integrates Microsoft cloud solutions for enterprise architecture deployment.
• GooglecoreTechnology or IntegrationCloud integration partnership for enterprise solutions. SEI integrates Google cloud solutions for enterprise and cloud system integration when building and deploying enterprise architectures and systems.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Insight Enterprises: Global IT solutions provider selling hardware, software, and managed services to mid-market and enterprise. Comparable to SEI's commercial/enterprise IT solutions business at much larger scale.
• CDW Canada: Major IT solutions provider selling hardware, software, and integrated services to mid-market and enterprise customers. Comparable to SEI's enterprise IT solutions and network design offerings but at vastly larger scale.
• Long View Systems: Canadian IT solutions and managed services company with strong hybrid cloud, security, and infrastructure practices. Competes for similar mid-market and enterprise IT contracts that SEI targets through its enterprise solutions practice.
• Staples Canada: National office and technology retailer offering PCs, peripherals, and business services including managed print, tech support, and installation. Comparable to SEI's hardware-plus-services bundle for SMB customers.
• Compugen: Canadian IT services and solutions provider offering managed services, cloud, and infrastructure to commercial and public-sector clients. Directly comparable to SEI's enterprise solutions and managed IT offerings.
• Best Buy Canada: National consumer electronics and computer retailer with in-store Geek Squad tech support and repair services. Competes with Software Emporium on hardware sales, computer repair, and small-business IT services across Canada at far greater scale.

Direct peers

• uBreakiFix: Specialty mobile device repair franchise chain offering screen, battery, and component repairs for smartphones and tablets. Directly comparable to SEI's mobile phone repair service including the 120-day warranty model.
• Nerds On Site: Canadian-franchise mobile/on-site IT services company providing computer repair, network support, and managed services to SMEs and consumers. Closely comparable to SEI on service model and customer mix.
• Geek Squad: Best Buy's in-house tech support and computer repair subsidiary offering in-store, in-home, and remote support. Directly comparable to SEI's computer/mobile repair and technical support services.

Regional players

• Thinktel Communications: Western Canadian IT, telecom, and managed services provider serving SMBs across BC and Alberta. Closely comparable regional competitor to SEI for managed services and network infrastructure contracts in adjacent geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/softwareempor
• LinkedInlinkedin.com/company/software-emporium

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Software Emporium