Precision IT
Precision IT is an Australian cloud-first managed services provider delivering managed IT, multi-cloud (Azure and AWS), cybersecurity, SD-WAN, and disaster recovery services to approximately 500 mid-market and enterprise customers across healthcare, financial services, legal, education, retail, and construction, supported by its proprietary Zephyr AI-driven IT management platform.
- Company typePrivate
- Founded2008
- HeadquartersMelbourne, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Precision IT does
Precision IT is an Australian cloud-first managed services provider founded in 2008 and headquartered in Robina, Gold Coast, with offices in North Sydney, Melbourne, and Brisbane, and planned expansion into Newcastle and Central Coast in 2026. The company delivers managed IT services across cloud infrastructure, cybersecurity, modern workplace, networking, and disaster recovery to approximately 500 active customers and 8,500 end-users, primarily in mid-market and enterprise segments of Australian healthcare, financial services, legal, education, retail, and construction.
The technical core is the proprietary Zephyr AI-driven IT management platform (launched 2023, with Essentials and Enterprise tiering in 2024), which underpins predictive maintenance, 24/7 monitoring, and proactive incident response. Zephyr sits on top of a multi-cloud architecture spanning Microsoft Azure and AWS, with Microsoft Sentinel SIEM, Microsoft Defender, Microsoft Purview, Huntress MDR, and Fortinet SD-WAN delivering the security and networking layers. Adjacent service lines include the Cloud Ascend multi-cloud management methodology (SysOps, SecOps, DevOps, GovOps), Hybrid Cloud Solutions, Disaster Recovery, and an AI Management & Copilot readiness practice. Precision IT holds ISO 27001:2022 certification and ACSC Essential 8 Level 3 alignment, and maintains Microsoft Solutions Partner (with Azure Expert MSP and Security/Modern Work/Infrastructure advanced specialisations), AWS Select Partner, and Fortinet Advanced Partner designations.
Commercially, Precision IT operates on subscription and managed-services pricing with annual contract cadences; quotes are bespoke, with budget bands ranging from under A$50K to over A$500K. Revenue is generated through recurring managed IT subscriptions, professional services for cloud migration and security implementations, and multi-cloud infrastructure management. Sales is enterprise-led, with direct phone outreach (1300 964 404), dedicated inside sales, and online consultation requests feeding a team of solution architects. The company remains 100% Australian-owned with no disclosed external funding and was founded by Gerard Buscombe and Geoff Boyce, with Luke Bradley as Director and General Manager.
Precision IT firmographics
Firmographics- Name
- Precision IT
- Legal name
- Precision IT Pty Ltd
- Website
- https://precisionit.com.au
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Precision IT is an Australian cloud-first managed services provider delivering managed IT, multi-cloud (Azure and AWS), cybersecurity, SD-WAN, and disaster recovery services to approximately 500 mid-market and enterprise customers across healthcare, financial services, legal, education, retail, and construction, supported by its proprietary Zephyr AI-driven IT management platform.
- Ownership category
- akta.pro rank
Precision IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Observability, Monitoring & AIOps (BPAEAKAG)
- akta.pro secondary industries
- Incident Management, On-Call & Alerting Workflow (HDABAJAI), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Precision IT is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Precision IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed IT Services: Comprehensive managed services including Zephyr managed services, cloud infrastructure management, cybersecurity, modern workplace, and DevOps. Operates on subscription basis with per-user or tiered pricing models.
- Professional Services: Implementation, consulting, and professional services for cloud migration, security hardening, and digital transformation projects.
- Cloud Infrastructure Services: Multi-cloud command and control services including Azure and AWS infrastructure management, SD-WAN, and hybrid cloud solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise IT services with custom pricing based on business requirements and scope |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Precision IT product offering
Product offeringCore offering
Precision IT is an Australian cloud-first managed services provider delivering 24/7 managed IT, multi-cloud (Azure and AWS), cybersecurity, SD-WAN networking, and disaster recovery services to mid-market and enterprise organisations across healthcare, finance, legal, education, retail, and government. The proprietary Zephyr AI-driven IT management platform provides predictive maintenance, automated monitoring, and proactive issue resolution, complemented by the Cloud Ascend multi-cloud methodology spanning SysOps, SecOps, DevOps, and GovOps capabilities. Services are delivered with ISO 27001 certification and Essential 8 Maturity Level 3 alignment, supported by a 24/7 Australian-based Security Operations Centre with under 3-minute average incident response time.
Product overview
Precision IT is a cloud-first managed services provider offering a portfolio of five core managed service products built on a Microsoft and AWS infrastructure stack. The primary platform is the proprietary Zephyr AI-driven IT management system, which provides predictive maintenance and intelligent IT operations across all managed services. The portfolio consists of: Zephyr Managed Services (the core AI-powered managed IT offering with Essential 8-aligned security, available in industry variants for Healthcare, Financial, Legal, Education, and Professional services); Cloud Ascend (multi-cloud command and control spanning Azure and AWS with SysOps, SecOps, DevOps, and GovOps modules); Secure Network (Fortinet-powered SD-WAN for multi-site enterprise connectivity); Hybrid Cloud Solutions (strategic infrastructure evolution including Azure Virtual Desktop and Citrix DaaS VDI); and Disaster Recovery (business continuity with SkyKick-powered daily backups and geo-redundant storage). These core products are complemented by six modular service practices: AI Management & Copilot, Cybersecurity & Compliance, Cloud & Infrastructure, Modern Workplace, Managed IT Services, and DevOps & Automation. The company operates a 24/7 Security Operations Centre and is ISO 27001 certified with Essential 8 Level 3 implementation across its managed services delivery.
Differentiator
Problem solved
Functional benefit
Brands
- Zephyr: AI-driven IT management platform for predictive maintenance and complete managed IT services
- Cloud Ascend
- PCloud
- Precision Watch
Products and services
- Zephyr Managed Services Premium managed IT service delivering Essential 8-aligned controls, robust security, and strategic advisory to mid-market and enterprise customers. The AI-driven Zephyr platform provides predictive maintenance, 24/7 proactive monitoring, Microsoft licensing optimisation, enterprise security operations, and complete IT ownership. Available in Education, Professional, Healthcare, and Financial variants tailored to industry compliance requirements.
- Cloud Ascend Multi-cloud command and control service providing unified management across Azure and AWS environments. Includes SysOps (infrastructure operations), SecOps (security operations), DevOps and Automation (CI/CD pipelines, Infrastructure as Code with Terraform), and GovOps (government compliance) capabilities. Delivers cloud migration, FinOps cost optimisation, and continuous security monitoring.
- Secure Network SD-WAN Enterprise-grade SD-WAN connectivity powered by Fortinet (Advanced Partner). Provides multi-site networking with Zero Trust security architecture, centralised management, and optimised application performance across distributed WAN environments. Supports 24/7 network monitoring and rapid incident response.
- Hybrid Cloud Solutions Strategic infrastructure evolution service enabling seamless integration of on-premises, Azure, and AWS resources. Supports hybrid cloud interoperability for medical systems (EHR/EMR), Azure Virtual Desktop deployments, and data sovereignty requirements. Includes Azure Virtual Desktop (AVD) for secure remote access and Citrix DaaS for advanced VDI scenarios.
- Disaster Recovery Business continuity service providing comprehensive disaster recovery planning with defined RTOs and RPOs, automated backups with regular recovery testing, and rapid failover capabilities. Uses SkyKick for 6x daily Microsoft 365 backups and immutable cloud backups with geo-redundant storage in Australian regions.
- Cybersecurity & Compliance Security operations service providing 24/7 SOC monitoring, threat detection, incident response, and compliance management. Covers Essential 8 implementation, Microsoft Defender deployment, Microsoft Sentinel SIEM, Microsoft Purview DLP, and penetration testing. Delivers ISO 27001 and Essential 8 Level 3 aligned security controls.
- Modern Workplace Modern workplace transformation service covering Microsoft 365 deployment and management, Azure Virtual Desktop and Citrix DaaS VDI solutions, Teams Phone, and endpoint management with Microsoft Intune. Supports hybrid work models with secure remote access and collaboration tools.
- AI Management & Copilot AI and Copilot management service covering Microsoft 365 Copilot readiness assessment, AI governance, prompt engineering, and AI policy development. Assists organisations in preparing for and adopting AI-powered productivity tools within the Microsoft ecosystem.
- DevOps & Automation DevOps and automation service covering CI/CD pipeline implementation (Azure DevOps, GitHub Actions), Infrastructure as Code with Terraform, GitOps with Flux and ArgoCD, container orchestration (Azure AKS, AWS EKS), and Kubernetes management. Supports policy-as-code with Sentinel and OPA.
Quantifiable outcome
- 99.99% uptime SLA guaranteed for all managed services clients
- +5 more outcomes
Companies that use Precision IT
Customer profileNamed customers6 records
Segments7 records
Ideal customer profiles5 records
Precision IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration24 records
AI capability19 records
Feature4 records
Precision IT partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and flagship.
- MicrosoftcoreMicrosoft Solutions Partner with advanced specialisations in Security, Modern Work, and Infrastructure. Azure Expert MSP status. Provides core cloud platform for managed services delivery including Azure infrastructure, Microsoft 365, and security solutions.
- Amazon Web Services (AWS)coreAWS Select Partner with Cloud Migration and Cost Optimisation competencies. Provides cloud infrastructure options for multi-cloud strategy serving Azure and AWS environments.
- FortinetcoreFortinet Advanced Partner specialising in Network Security, SD-WAN, and Zero Trust architecture. Provides enterprise-grade network security and SD-WAN solutions as part of managed services portfolio.
- HuntresscoreMDR (Managed Detection and Response) partner providing 24/7 threat monitoring, detection, and response capabilities integrated into security operations.
- Ingram MicroflagshipAwarded 2024 Ingram Micro APAC Partner of the Year. Ingram Micro serves as distribution partner for technology products and solutions across Asia Pacific region.
- CitrixcoreCitrix Premier Partner with 14+ years experience. Awarded 2023 Citrix APAC Emerging Partner of the Year. Certified Citrix Cloud Partner providing virtual desktop and application delivery solutions with 75+ successful deployments and 5,000+ seats under management.
Scale indicators11 records
Recent moves20 records
Expansion highlights5 records
Precision IT competitors and assessment
Company assessmentBroad incumbents
- Accenture Australia: Accenture is a global professional services firm with a large Australian cloud and security practice delivering managed services to enterprise and government. Overlaps with Precision IT in cloud migration, security operations, and managed services, but at significantly larger scale and enterprise-tier pricing.
- Interactive (Canon Business Services): Interactive is an Australian managed services and IT solutions provider (now part of Canon Business Services) delivering cloud, security, and modern workplace services. Direct overlap with Precision IT's managed IT and cloud services for mid-market Australian customers, with broader Canon-backed scale.
- Datacom: Datacom is a large Asia-Pacific IT services company with significant Australian operations across cloud, managed services, and cybersecurity. Competes with Precision IT in mid-market and enterprise managed cloud services across Australia and New Zealand.
- Logicalis Australia: Logicalis is a global IT solutions and managed services provider with a substantial Australian presence covering cloud, security, and datacenter services. Operates at broader scale and serves larger enterprise accounts than Precision IT, but competes in the same managed cloud and security categories.
- Telstra Enterprise: Telstra is Australia's largest telecommunications provider with a substantial enterprise managed services, cloud, and security portfolio. Competes broadly with Precision IT for Australian enterprise and government managed services deals, often leveraging its network and SD-WAN assets.
- DXC Technology Australia: DXC Technology is a global IT services giant with Australian operations delivering managed cloud, workplace, and security services to enterprise and government clients. Competes with Precision IT for larger enterprise and government managed services contracts where scale and global delivery are required.
- Fujitsu Australia: Fujitsu is a global IT services provider with substantial Australian operations across managed services, cloud, and cybersecurity, with strong government and enterprise credentials. Competes with Precision IT for larger managed services and government contracts in Australia.
Direct peers
- Data#3: Data#3 is an ASX-listed Australian IT services company specializing in cloud, security, and modern workplace solutions with deep Microsoft and Cisco partnership. Comparable to Precision IT in its multi-cloud managed services and Microsoft-led delivery model, though larger and publicly listed.
- Versent: Versent is an Australian cloud and DevOps consultancy delivering AWS and Azure migrations, managed cloud, and engineering services to enterprise customers. Overlaps with Precision IT's Cloud Ascend multi-cloud management and DevOps service lines in the Australian market.
- Brennan IT: Brennan IT is one of Australia's largest independent managed services providers, offering cloud, cybersecurity, and workplace services to mid-market and enterprise customers. Direct competitor to Precision IT across managed IT, cloud, and security in the Australian market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Precision IT social profiles
Digital presencePrecision IT compliance and trust
Trust signalCompliance16 records
Precision IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Precision IT leadership team
Management profileNumber of profiles
Profiles8 records
Precision IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Precision IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Precision IT
What does Precision IT do?
Precision IT is an Australian cloud-first managed services provider delivering 24/7 managed IT, multi-cloud (Azure and AWS), cybersecurity, SD-WAN networking, and disaster recovery services to mid-market and enterprise organisations across healthcare, finance, legal, education, retail, and government. The proprietary Zephyr AI-driven IT management platform provides predictive maintenance, automated monitoring, and proactive issue resolution, complemented by the Cloud Ascend multi-cloud methodology spanning SysOps, SecOps, DevOps, and GovOps capabilities. Services are delivered with ISO 27001 certification and Essential 8 Maturity Level 3 alignment, supported by a 24/7 Australian-based Security Operations Centre with under 3-minute average incident response time.
Is Precision IT a public or private company?
Precision IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Precision IT founded?
Precision IT was founded in 2008. It employs 101 to 250 people.
Where is Precision IT based?
Precision IT is headquartered in Melbourne, Australia, in the Oceania region.
How does Precision IT make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services and cloud Infrastructure Services.
Who are Precision IT's main competitors?
Broad incumbents on record are Accenture Australia, Interactive (Canon Business Services), Datacom, Logicalis Australia, Telstra Enterprise, DXC Technology Australia and Fujitsu Australia. Direct peers are Data#3, Versent and Brennan IT.
Does Precision IT have an API?
No public API is recorded for Precision IT.
What industry is Precision IT in?
Precision IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAG, Observability, Monitoring & AIOps, with a secondary code of HDABAJAI, Incident Management, On-Call & Alerting Workflow. Its NAICS code is 541513 and its SIC code is 7370.